1. Mampu untuk menghandle project dengan kategori Regular dan Ordinary secara simultan 

2.Dapat berfungsi sebagai PM Segmen 

3. Mampu untuk menjadi representasi Perusahaan di level managerial customer

 4. Tingkat kompleksitas project yang dikawal menyesuaikan dengan level posisi

- Min S1

- ⁠Fresh Graduate / maximum 2 years experience are welcome

- ⁠Familiar with Microsoft (Excel)

- ⁠Eager to learn and adaptive with new challenge 

- ⁠Have a desire to learn utilities, Maintenance and Production

- ⁠Excellent analytical,Problem Solving and Leadership

This position is mainly responsible to create, develop and close business and sales opportunities with the goal to continuously increase PT. Indodev Niaga Internet’s annual revenues and market share in Indonesia. Creating to closing a business opportunity includes analyzing the client's business operations and goals, and determining the best way to meet their needs in a timely and satisfactory manner. Being an Account Manager also means to develop an ongoing business relationship with our customers’ managers, or supervisors through all stages: pre-sales, during implementation, and maintenance to keep them satisfied. Account Manager shall also help in resolving any issues that might occur during the project and support there after.

• Menyiapkan kelengkapan adminstrasi/ dokumentasi untuk proyek yang sedang berjalan, proses rekonsiliasi, hingga penagihan dan pembayaran.
• Pengelolaan dan penyimpanan semua dokumentasi dan laporan terkait project.
• Penyiapan kelengkapan administrasi dan kebutuhan lainnya untuk event internal dan eksternal .

As a Project Manager, you will be an experienced and driven Project Manager to lead and oversee projects in the fintech and software development sector. This role requires a strong understanding of financial technology, software development lifecycles, and project management methodologies. The ideal candidate will be instrumental in delivering scalable, innovative solutions that align with business objectives, particularly in payment systems and cloud infrastructure.

1. Project Management:

• Lead the planning, execution, monitoring, and closure of projects, ensuring they are delivered on time, within scope, and budget.

• Define project goals, deliverables, and success metrics in collaboration with stakeholders.

• Manage cross-functional teams, ensuring smooth workflows and timely deliverables.

2. Risk and Issue Management:

• Identify potential risks and develop mitigation strategies to ensure project continuity.

• Address challenges and implement solutions in real-time to maintain project alignment.

3. Stakeholder Engagement:

• Build and maintain strong relationships with clients, internal teams, and third-party vendors.

• Serve as a liaison between technical teams and business stakeholders to ensure requirements are clearly understood and met.

• Provide regular, comprehensive project updates to stakeholders and senior management.

4. Process Improvement:

• Implement best practices in project management to optimize processes and drive efficiency.

• Contribute to the development of frameworks that enhance scalability and sustainability of fintech solutions, including cloud and closed-loop payment systems.

5. Technical Oversight:

• Work closely with technical teams to oversee cloud infrastructure readiness, production scalability, and telemetry monitoring using tools like New Relic, Terraform, and Helm.

• Ensure that project deliverables align with business goals, compliance standards, and customer expectations.

• Proven experience (3–5 years) in project management, preferably in fintech or software development.

• Proficiency with project management tools (e.g., Jira, Asana, MS Project) and methodologies (Agile, Scrum, or Waterfall).

• Solid understanding of cloud platforms (e.g., Azure, AWS, GCP) and DevOps practices.

• Familiarity with closed-loop payment systems, financial transaction throughput, or telemetry monitoring.

• Strong analytical and problem-solving skills, with the ability to manage competing priorities.

• Excellent verbal and written communication skills, with experience presenting to diverse audiences.Bachelor's degree in a relevant field, such as business, management, or computer science

• Proficiency in project management software and tools (e.g., JIRA, Trello, Microsoft Project)

Preferred Qualifications:

• Certification in PMP, Scrum Master, or related project management methodologies.

• Experience with infrastructure-as-code tools like Terraform and Helm.

• Background in managing projects focused on merchant fee optimization or transaction processing.

Deskripsi Pekerjaan :

- Memimpin dan mengawasi tim maintenance untuk memastikan peralatan, mesin dan fasilitas gedung beroperasi secara optimal.

- Membuat jadwal, standar operasional prosedur (SOP), dan rencana teknis pemeliharaan untuk tim maintenanc

- Melaksanakan inspeksi fasilitas untuk mengidentifikasi dan menyelesaikan masalah dengan cepat serta melakukan kegiatan preventif

- Menangani masalah teknis yang muncul dan memastikan perbaikan dilakukan dengan tepat waktu

- Membuat pengajuan pembelian barang, material, atau spare part yang dibutuhkan dalam perawatan mesin, peralatan dan fasilitas gedung serta mengontrol pemakaiannya

Kualifikasi :

- Lulusan D3/S1 Teknik Mesin, Teknik Elektro, Teknik Sipil, Arsitektur atau bidang sejenis

- Memiliki pengalaman relevan dalam bidang maintenance minimal 1 tahun

- Mampu mendiagnosis masalah dengan cepat dan menerapkan solusi yang efektif, terutama dalam situasi yang menuntut

- Kemampuan berkomunikasi secara efektif dengan tim dan pihak operasional mengenai masalah teknis dan jadwal pemeliharaan

- Mampu melakukan pemeliharaan rutin dan inspeksi untuk memastikan semua alat, mesin dan fasilitas gedung berfungsi dengan baik

- Mempunyai keahlian dan pemahaman terkait mekanikal, elektrikal, plumbing dan sipil

- Memiliki kemampuan untuk membaca gambar teknik

1. Pendidikan minimal SMA/SMK Sederajat
2. Memiliki kemampuan Bahasa Mandarin atau Bahasa Inggris lebih diutamakan
3. Memiliki pengalaman minimal 1 tahun
4. Memiliki kemampuan perencanaan dan berpikir kritis
5. Memahami konsep production planning dan production control
6. Siap ditempatkan di wilayah kerja Kab. Subang

1.   Melakukan koordinasi dalam penerimaan dan pengeluaran barang/perangkat serta perpindahan dengan User terkait.

2.   Melakukan koordinasi berkala dengan tim inventory kantor Pusat.

3.   Melakukan pendataan atas penerimaan, pengeluaran dan perpindahan barang/perangkat

4.   Mengelola dan memantau keamanan stock barang atau perangkat

5.   Mengelola dan mengendalikan persediaan barang/perangkat fisik dengan stock dan data riil.

6.   Mengelola sistem penyimpanan Barang/Perangkat dengan efektif. 

7.   Mengajukan permintaan permintaan Barang, Perangkat, Tools yang berkelanjutan sebagai penunjang Operasional di kantor maupun dilapangan.

8.   Melakukan stock opname berkala bulanan pada gudang site dan memberikan pelaporan kepada inventory pusat. ( cabang )

9.   Melakukan stock opname berkala bulanan pada gudang penyimpanan dan memberikan pelaporan kepada Head Of Division. ( Pusat )

Bertanggung jawab atas quota yang telah ditetapkan

Menjual produk perusahaan terutama ke jaringan distribusi yang sudah ada dan mencapat target yang telah diberikan

Membuka jaringan distribusi dan konsumen baru untuk mencapai omzet penjualan

Melakukan aktivitas pemasaran pameran, kunjungan, maupun workshop yang diadakan perusahaan

Menjaga hubungan baik dengan customer/outlet yang ada

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Complaint Management Support, you will be essential in addressing customer grievances and ensuring their concerns are handled efficiently and effectively. This role requires strong communication skills and the ability to collaborate with various teams to enhance customer satisfaction and improve service quality.

Key Responsibilities:

• Manage incoming customer complaints through various channels, ensuring a prompt response and resolution.
• Analyze complaints to identify common themes or trends and relay this information to relevant stakeholders.
• Coordinate with cross-functional teams to ensure proper investigation and resolution of complaints.
• Document all interactions related to complaints in the complaint management system.
• Provide regular updates to customers regarding the status of their complaints and any actions taken.
• Assist in the preparation of reports on complaint metrics and insights to support continuous improvement initiatives.
• Participate in training sessions to improve complaint management processes and enhance team capabilities.
• Contribute to developing best practices for complaint handling and customer engagement.

• Bachelor's degree in Business Administration, Communications, or a related field.

• 1-2 years of experience in customer service, complaint management, or related roles.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Strong analytical skills to assess complaint data and identify areas for improvement.
• Detail-oriented and highly organized, with the ability to manage multiple priorities effectively.
• Proficient in Microsoft Office Suite
• Ability to work collaboratively in a team while being proactive and self-motivated.
• Fluency in Indonesian and good command of English is required.
• Capable of handling difficult customer interactions with professionalism and empathy.

• Membina hubunga baik dengan dokter dan klinik dimasing-masing area
• Membuat program yang cocok untuk pasien rujukan / pasien reguler
• melakukan sell in / sell out pada program-program yang disediakan

• Membina hubunga baik dengan dokter dan klinik dimasing-masing area
• Membuat program yang cocok untuk pasien rujukan / pasien reguler
• melakukan sell in / sell out pada program-program yang disediakan

• Acquire, liaise and maintain relationships with local merchants.
• Merchant training on Indodana product knowledge, merchant dashboard, and basic tax process.
• Propose and drive implementation for new and recurring merchant programs to boost company top line metrics.
• Dealing with merchants in order to support program promotion media communication placement and sales improvement.
• Identify, research and maintain relationship with merchants.
• Analyzing market update, developing sales program based on customer demand, business expansion, trends and competitor activity.
• Researching ways to increase the value of our products for our clients (examples : missing features,
• improvements, client feedback)
• In charge of creating partnerships with brand, online merchant, payment gateway or other partners in regional.
• Have a depth understanding of both our product and the partners' product in order to create a successful partnership.
• Prepare an interesting and accurate customized presentation to be presented to potential partners.

• Acquire, liaise and maintain relationships with local merchants.
• Merchant training on Indodana product knowledge, merchant dashboard, and basic tax process.
• Propose and drive implementation for new and recurring merchant programs to boost company top line metrics.
• Dealing with merchants in order to support program promotion media communication placement and sales improvement.
• Identify, research and maintain relationship with merchants.
• Analyzing market update, developing sales program based on customer demand, business expansion, trends and competitor activity.
• Researching ways to increase the value of our products for our clients (examples : missing features,
• improvements, client feedback)
• In charge of creating partnerships with brand, online merchant, payment gateway or other partners in regional.
• Have a depth understanding of both our product and the partners' product in order to create a successful partnership.
• Prepare an interesting and accurate customized presentation to be presented to potential partners.

• Membina hubunga baik dengan dokter dan klinik dimasing-masing area
• Membuat program yang cocok untuk pasien rujukan / pasien reguler
• melakukan sell in / sell out pada program-program yang disediakan

• Membina hubunga baik dengan dokter dan klinik dimasing-masing area
• Membuat program yang cocok untuk pasien rujukan / pasien reguler
• melakukan sell in / sell out pada program-program yang disediakan

• Acquire, liaise and maintain relationships with local merchants.
• Merchant training on Indodana product knowledge, merchant dashboard, and basic tax process.
• Propose and drive implementation for new and recurring merchant programs to boost company top line metrics.
• Dealing with merchants in order to support program promotion media communication placement and sales improvement.
• Identify, research and maintain relationship with merchants.
• Analyzing market update, developing sales program based on customer demand, business expansion, trends and competitor activity.
• Researching ways to increase the value of our products for our clients (examples : missing features,
• improvements, client feedback)
• In charge of creating partnerships with brand, online merchant, payment gateway or other partners in regional.
• Have a depth understanding of both our product and the partners' product in order to create a successful partnership.
• Prepare an interesting and accurate customized presentation to be presented to potential partners.

• Acquire, liaise and maintain relationships with local merchants.
• Merchant training on Indodana product knowledge, merchant dashboard, and basic tax process.
• Propose and drive implementation for new and recurring merchant programs to boost company top line metrics.
• Dealing with merchants in order to support program promotion media communication placement and sales improvement.
• Identify, research and maintain relationship with merchants.
• Analyzing market update, developing sales program based on customer demand, business expansion, trends and competitor activity.
• Researching ways to increase the value of our products for our clients (examples : missing features,
• improvements, client feedback)
• In charge of creating partnerships with brand, online merchant, payment gateway or other partners in regional.
• Have a depth understanding of both our product and the partners' product in order to create a successful partnership.
• Prepare an interesting and accurate customized presentation to be presented to potential partners.

• Membina hubunga baik dengan dokter dan klinik dimasing-masing area
• Membuat program yang cocok untuk pasien rujukan / pasien reguler
• melakukan sell in / sell out pada program-program yang disediakan

1. Manage the implementation of training activities for sales force and partner focusing on training quantity and quality based on Training needs analysis.

2. Monitor and control all training activities and ensure all training activities is having positive feedback to give impact on productivity in sales.

3. Monitor and control all training activities and ensure all training activities is having positive feedback to give impact on productivity in sales.

Management Trainee adalah salah satu program perekrutan karyawan baru. Di program ini, kandidat yang lolos akan mendapatkan pelatihan dan pengetahuan tentang unit bisnis dan profil perusahaan. Tujuan dari program ini adalah untuk melatih dan mempersiapkan karyawan baru yang memiliki kualitas untuk ditempatkan di level manajerial perusahaan.

Memastikan penerapan ISO 9001, ISO 14001 dan ISO 45001 dapat berjalan dengan baik

The Project Field Officer works to ensure the (quality of the) service delivery to the client or user community. Executes the local delivery of the project conform advice given by the advisor(s)/ project manager and conform SNV procedures and guidelines, making sure timelines and project standards are met. Anticipates on delivery challenges to ensure service and delivery continuity.

Key Responsibilities

1. Service & process delivery

• Provide capacity building to the 1,000 targeted smallholders, and 50 farmer group resilient.
• Provide farmers and community members with hands-on technical support through field visits and demonstrations.
• Guide the local trainers for conducting the mapping on smallholder plantation
• Guide community businesses and farmer groups in creating sustainable business models, business planning, financial management, and resource mobilization efforts.
• Enhance market skills for community organization, including developing market access, institutional empowerment, connect businesses with farmers to support Agroforestry implementation
• Collaborate with team members to implement project plans effectively in the field.

1. Internal and external communication.

• Establish and maintain positive relationships with stakeholders, including government, companies, local communities, and project partners (local NGO).
• Act as a liaison between the project team and stakeholders, addressing concerns and ensuring smooth communication.
• Facilitate multi-stakeholder meetings and maintain productive partnerships
• Represent SNV and actively participate in the dialogue, workshop, and meetings of the Cocoa commodity initiative at the provincial or district level.

1. Project data handling.

• Support PME activities in collecting, analyzing, and assuring data quality.
• Contribute to the report development by providing relevant data and information.

1. Process improvement

• Support the Project Coordinator in monitoring the quality-of-service delivery and effectiveness of applied methodology.

Contract Life Cycle management:

• Daily trade confirmation monitoring & reconciliation (completeness/coherence check)
• Daily contract document reception / issuing monitoring & signature follow-up
• Closing of fully executed trades and follow up of accrual ageing

Invoicing & Cash management:

• Daily invoice booking (Goods, Transport, Logistic Services, Claims, Broker commission)
• Timely and Efficient Payments: Process payments promptly and efficiently to vendors and suppliers.
• Original invoices must be obtained and archived for 10 years in compliance with local government policy.
• Each invoice copy is accompanied by sets of supporting documents, aiding in validation. User ensures any missing documents or corrections are obtained from the supplier/vendor.
• Ageing balance monitoring

Master data management:

• Collect & Verify mandatory documents related to Secondary cost counterparty creations / updates
• Collect & Verify mandatory documents related to bank account creations / updates