Melakukan proses analisis dan verifikasi terhadap kelayakan/kualitas calon Customer dari proses screening pertama dan memberikan rekomendasi approval kepada Komite Kredit

• Memberikan Informasi yang dibutuhkan konsumen mengenai produk perusahaan via Telepon sesuai SOP yang berlaku
• Mendengarkan dengan baik setiap keluhan yang disampaikan oleh konsumen via Telepon sesuai SOP yang berlaku
• Memberikan solusi yang terbaik atas masalah yang dihadapi konsumen sesuai SOP yang berlaku
• Melayani konsumen dengan cepat
• Eskalasi ke unit terkait jika ada pertanyaan dan keluhan yang perlu di selesaikan lebih lanjut
• Sopan dan ramah dalam berinteraksi dengan konsumen
• Mengikuti proses dan standar kerja
• Mendokumentasikan interaksi konsumen

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.
• Selling Product

• Memberikan Informasi yang dibutuhkan konsumen mengenai produk perusahaan via Telepon sesuai SOP yang berlaku
• Mendengarkan dengan baik setiap keluhan yang disampaikan oleh konsumen via Telepon sesuai SOP yang berlaku
• Memberikan solusi yang terbaik atas masalah yang dihadapi konsumen sesuai SOP yang berlaku
• Melayani konsumen dengan cepat
• Eskalasi ke unit terkait jika ada pertanyaan dan keluhan yang perlu di selesaikan lebih lanjut
• Sopan dan ramah dalam berinteraksi dengan konsumen
• Mengikuti proses dan standar kerja
• Mendokumentasikan interaksi konsumen

The Collection Staff will be an integral part of our Accounting Department, responsible for managing the company's accounts receivable and ensuring timely collection of outstanding debts. This role requires a detail-oriented individual with excellent communication skills and a proactive approach to resolving payment issues.

Key Responsibilities:

• Contacting customers via phone, email, and mail to follow up on overdue payments.
• Negotiating payment plans and settlements with delinquent accounts while maintaining positive relationships with customers.
• Updating customer records and payment status in the accounting system accurately and promptly.
• Collaborating with the teams to address customer inquiries and resolve payment disputes.
• Generating reports and analyzing data related to accounts receivable aging to identify trends and areas for improvement.
• Recommending strategies to minimize bad debt risk and improve overall collections efficiency.
• Assisting with month-end and year-end closing activities related to accounts receivable.

Qualifications:

• Min D3 in Accounting, Finance, Business Administration, or related field preferred.
• Proven experience working in a collections role, preferably in a corporate environment.
• Strong understanding of accounting principles and practices, particularly in accounts receivable management.
• Excellent English communication skills, both verbal and written, with the ability to effectively negotiate and resolve payment issues.
• Proficiency in using accounting software and MS Office applications, particularly Excel for data analysis.
• Highly organized with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Ability to work independently and collaboratively as part of a team, demonstrating professionalism and integrity in all interactions.

The School Administrator will play a crucial role in the efficient running of the school, overseeing administrative tasks, supporting the school leadership team, and ensuring a welcoming and supportive environment for students, staff, and parents. The ideal candidate will be proactive, detail-oriented, and possess excellent communication skills.

Job Description:

• Manage the day-to-day administrative operations of the school office.
• Maintain accurate student records, including but not limited to attendance, and academic performance.
• Oversee the scheduling of classes, meetings, and school events.
• Ensure compliance with all school policies and government regulations.
• Ensure that health and safety standards are upheld throughout the school premises.
• Provide administrative support for student services, including counseling, special education, and extracurricular activities.
• Assist in the coordination of student pick up, student's birthday, etc.

Qualification:

• Bachelor’s degree in Business Administration, Education, or a related field (fresh graduates are welcome to apply).
• Relevant certifications in school administration are a plus.
• Excellent written and verbal communication abilities in English.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and school management software.
• Strong problem-solving skills and the ability to work independently and as part of a team.

1. Memiliki pengetahuan yang memadai dan terkini atas semua produk dan layanan klien serta kebijakan dan Pedoman yang mengatur aktivitas Contact Center
2. Menyampaikan secara benar informasi mengenai produk dan layanan yang tersedia
3. Memberikan penjelasan dan/atau penyelesaian yang terbaik atas permohonan dan/atau keluhan yang disampaikan Pelanggan.
4. Agent tidak diperkenankan untuk menjanjikan kepada pelanggan bahwa tindak lanjut atas keluhan yang disampaikan akan sesuai dengan permintaan Pelanggan.
5. Menangani permohonan dan/atau keluhan pelanggan sesuai dengan SLA yang ditetapkan. Apabila permohonan dan/atau keluhan pelanggan tidak dapat ditangani, maka diteruskan kepada Supervisor / Team Leader untuk ditindaklanjuti.
6. Mencatat setiap permohonan dan/atau keluhan yang diterima pada sistem aplikasi Contact Center.
7. Meneruskan kepada Supervisor / Team Leader permohonan dan/atau keluhan yang tidak dapat dipenuhi / diselesaikan.
8. Tidak akan melakukan dan/atau tidak melakukan sesuatu yang merugikan dan atau mengganggu citra, nama baik dan atau reputasi klien maupun perusahaan.
9. Tidak menggunakan data dan informasi milik klien atau perusahaan untuk kepentingan diri sendiri ataupun pihak lainnya.
10. Melakukan seluruh kegiatan perusahaan dengan menyesuaikan kepada Sistem Manajemen Mutu PT. Jaring Synergi Mandiri
11. Melakukan seluruh kegiatan perusahaan dengan menyesuaikan kepada Kebijakan Sistem Anti Penyuapan PT. Jaring Synergi Mandiri
12. Melakukan seluruh kegiatan perusahaan dengan menyesuaikan kepada Sistem ManajemenKeamanan Informasi PT. Jaring Synergi Mandiri

Call Center - Semarang - PT Asia Outsourcing Services

• Memberikan informasi, menerima & menangani keluhan customer yang menghubungi ke layanan Contact Center Perusahaan (Channel Inbound)