We are looking for IT Staff who will ;

·      Assisting in troubleshoot employee’s laptop or other IT’s assets issue both hardware and software for all Staff including all Ships.

·      To assist preparing new/replacement laptop or other IT requirements for the office for all for all Staff including all Ships

·      Managing existing IT’s company assets.

o  Install, configure, and maintain computer systems, software, printers, and other peripherals (NAS, CCTV and Network devices)

o  Monitor and maintain antivirus and endpoint protection systems.

o  Maintain Microsoft Outlook for company emails

·      To assist in monitoring Crewing Management System.

·      To assist in company’s promotional items.             

o  Create graphics, layouts, and branding materials for internal or external use.

o  Collaborate with other departments to design user-friendly interfaces or presentations.

·      As a runner for IT’s purchasing / maintenance matter.

1-Bertanggungjawab dalam proses development system project management ALISA, dan system HRIS JASMINE

2-Melakukan optimized system ALISA dan JASMINE dengan menggunakan tools appdyn, new relic atau sejenisnya

3-Melakukan optimized database postgresql dengan melakukan configurasi dan setup clustering database

4-Melakukan optimized object-object database dengan mengimplementasi stored procedure, setting index

5-Melakukan administrasi dan monitoring database

Job Descriptions :

• Oversee the management and development of the company's core product portfolio, ensuring they align with business strategy and market needs.
• Lead the product lifecycle processes ranging from concept development, product design, and implementation to market launch and continuous improvement.
• Conduct market analysis and research to identify customer needs and trends, translating these insights into actionable product strategies.
• Collaborate with cross-functional teams, including engineering, marketing, and sales, to enhance product features and performance based on customer feedback and market evolution.
• Develop and manage product roadmaps, setting clear objectives and timelines for product launches and updates.
• Define key performance indicators (KPIs) for core products and implement measurement systems to track performance and user satisfaction.
• Enhance the value proposition of core products by ensuring they fulfill customer requirements and competitive benchmarks.
• Drive collaboration with stakeholders and facilitate communication between teams to ensure product alignment with corporate goals.
• Analyze product-related financial metrics, helping to set pricing strategies and budget allocations.
• Monitor industry and competitive landscape to inform strategic product decisions and maintain market competitiveness.

Job Requirements :

• Bachelor's degree in Business Administration, Marketing, Engineering, or a related field; Master's degree preferred.
• Minimum of 3 years of experience in product management or product development roles, preferably within the telecommunications or technology industries.
• Strong analytical skills with the ability to translate data into strategic decisions.
• Proven ability to lead cross-functional teams and manage multiple projects simultaneously.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of Agile methodologies and product management tools.
• Innovative thinking and a proactive approach to problem-solving.
• Location: Centennial Tower, South Jakarta

• Medical insurance
• Medical checkup
• Free product service

MidPlaza Holding is looking for a highly motivated and dynamic Finance Management Trainee to join our Corporate Office team. This program is designed for recent graduates with a passion for finance, providing hands-on experience and exposure to various financial functions within the organization. The Finance Management Trainee will participate in training programs and work closely with experienced finance professionals to develop their skills and knowledge in financial management, analysis, and reporting. This is an excellent opportunity to kickstart your career in finance with a reputable company.

Responsibilities:

• Assist in daily financial operations.
• Support the financial reporting process by gathering data and preparing reports.
• Participate in budgeting and forecasting activities.
• Conduct financial analysis to support decision-making processes.
• Collaborate with various departments to gain a comprehensive understanding of business operations.
• Engage in training sessions and development programs to enhance financial skills and knowledge.

• Bachelor’s Degree, from Accounting, Finance, Business, or Economics from reputable universities.
• Minimum GPA: 3.0
• Fresh graduate or maximum of 2 years work experience
• Strong verbal, written, and presentation in English skill
• Proficient in Microsoft Office, especially Microsoft Excel
• Leadership experiences in campus or student organizations
• Growth mindset, resilience and ability to adapt
• Numerical and analytical thinking
• Willing to be placed in any of the MidPlaza’s Business Unit

• Private Health Insurance
• Training & Development

The Partnership Officer will play a pivotal role in fostering and managing partnerships for Wecare.id, focusing on building strong relationships with community organizations, NGOs, and other stakeholders to promote our services and initiatives.

Responsibilities:

• Identify and engage potential partners to enhance Wecare.id's outreach and impact.
• Develop and implement strategies to strengthen partnerships, ensuring mutual benefits for Wecare.id and its partners.
• Manage the onboarding process for new partners, including training and support.
• Collaborate with internal teams to create resources and materials that support partner engagement.
• Track and report on partnership performance and outcomes to management.

• A bachelor's degree in a relevant field such as business, communications, or social sciences.
• At least 3-5 years of experience in partnership management, business development, or community engagement.
• Excellent communication and interpersonal skills to build strong relationships.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Ability to work collaboratively in a team-oriented environment.
• Self-motivated and proactive in identifying opportunities for partnership growth.
• Familiarity with community organizations and NGOs is a plus.

AYANA Hospitality is seeking a dedicated Recruitment Officer to join our team at AYANA MidPlaza, Jakarta. The Recruitment Officer will be responsible for managing the recruitment process from job postings to onboarding, ensuring that we attract and select the best candidates for our organization.

Responsibilities

• Manage the end-to-end recruitment process including job postings, resume screening, interviews, and candidate selection
• Collaborate with hiring managers to understand departmental needs and create job descriptions
• Use various sourcing methods to attract potential candidates, including job boards, social media, and recruitment fairs
• Conduct initial phone screenings and coordinate interviews with the hiring teams
• Manage relationships with recruitment agencies and job advertisement platforms
• Update and maintain the applicant tracking system (ATS) and generate recruitment reports
• Ensure a positive candidate experience throughout the recruitment process
• Stay updated on best practices and trends in recruitment to enhance our hiring process

• Minimum of 2 years of experience in recruitment, preferably in the hospitality industry
• Strong understanding of recruitment strategies and methods
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Familiarity with applicant tracking systems (ATS) and HR software
• Bachelor's degree in Psychology
• Proficient in Microsoft Office, especially Excel
• Language Requirements :
• Indonesian: excellent command of spoken and written is necessary
• English: good command of spoken and written is necessary

Job Description:

You will play a key role in supporting our team by ensuring data accuracy and completeness. Your responsibilities will include:

• Adjust raw data to align with clients' templates and specifications.
• Utilize provided resources to fill in any vacant data fields.
• Reach out to campaign participants as needed to verify or gather additional information.

Requirements :

• Proficient in Microsoft Excel.
• Comfortable in working with numbers.
• Strong attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Fresh graduates are encouraged, 1-2 years’ experience is a plus.
• Bachelor's degree in natural science, engineering, statistics, accounting, or mathematics preferred.
• Available to work a 3 to 6 month internship.
• Ready to work in a hybrid role; Monday and Friday (WFA); Tuesday, Wednesday, and Thursday (WFO) at Menara Sentraya, Blok M, South Jakarta.

Area: Malang

1. Menyusun proposal penjualan sesuai kebutuhan klien;
2. Menghasilkan penjualan dari klien baru dan yang sudah ada untuk mencapai target penjualan;
3. Memberikan produk dan layanan berkualitas untuk menjamin kepuasan klien;
4. Membangun dan memelihara hubungan baik dengan seluruh pemangku kepentingan;
5. Menyediakan pekerjaan administrasi dan administrasi penjualan; dan
6. Mengambil inisiatif untuk meningkatkan proses penjualan dengan pemangku kepentingan terkait.

The Risk Management role at Amartha encompasses the development and implementation of risk strategies to mitigate potential risks across the organization. This position will work closely with various departments to ensure that all risk-related issues are addressed and resolved efficiently.

Key Responsibilities:

• Identify, analyze, and evaluate risks that could affect the organization's ability to operate.
• Develop risk management policies and procedures to minimize risks.
• Conduct regular risk assessments and audits to monitor compliance with risk controls.
• Prepare risk assessment reports and present findings to senior management.
• Collaborate with other departments to promote risk awareness and encourage risk management practices.
• Provide training and support to staff on risk management issues and protocols.

• Minimum 3 years of experience in risk management, preferably within the financial services or tech industry.
• Strong knowledge of risk management practices and regulatory frameworks.
• Excellent analytical skills and attention to detail.
• Effective communication and interpersonal skills to engage with stakeholders at all levels.
• Proficient in using data analysis tools and risk management software.
• Bachelor’s degree in finance, business, or a related field.

To promote SU and to recruit students according to the given target number from the management.

Responsibilities:

• To represent Sampoerna University at extensively at internal & external  recruitment events such as but not limited to: participate at an on and off-campus recruitment events, such as Open Days, Campus Tours, Workshops, etc.
• To build relation and network with selected target high school through the principle or councelors in order to reach potential students and parents in order to achieve target number of applciants that will lead to target number of committed students
• To deliver high quality presentations about Sampoerna University as well with give accurate information, advice and guidance to prospective students.
• Work closely with Student Recruitment Manager in identifying market as well with developing recruitment strategy to earn leads and conversions through activities.
• Input students data and application, follow up on all opportunity  or interested leads. Updating all students status on a daily and weekly basis.
• Coordinate with Admissions, Testing Center, Bursary and other related department to ensure all applications, applying and admitted students are dealt accordingly
   

Job Summary:

The Fundraising Officer will be responsible for developing and implementing strategies to secure funding from various sources including individual donors, corporations, foundations, and events. This role requires a strategic thinker with excellent communication skills and a proven track record in fundraising. The ideal candidate will be proactive, resourceful, and committed to the mission of School Development Outreach at Sampoerna Schools System.

• Responsible for account management
• Responsible for budget unit
• Responsible for coordination with internal and external parties
• Maintain relationship with externals

Berikut Link untuk semua Lowongan Pekerjaan yang tersedia di PT. BNP Paribas Asset Management:

Karier - BNPP AM Indonesia professional investor (bnpparibas-am.com)

Tujuan Posisi:

• Bertindak sebagai Pelaksana Fungsi Investasi dan Riset;
• Untuk memberikan informasi penelitian fundamental tentang Sektor Ekuitas dan perkembangan lainnya yang relevan kepada Manajer Portofolio;
• Mewakili Tim Investasi (Ekuitas dan Pendapatan Tetap) dalam menyampaikan analisis dan prospek pasar dalam acara dan pertemuan klien, serta menulis laporan bulanan dan triwulanan untuk konsumsi klien kami, dengan cara yang ramah klien. Memberikan analisis pasar sebagai latar belakang peluncuran produk baru dan memberikan rekomendasi produk berdasarkan situasi pasar yang berlaku.

Tanggung Jawab:

1/ Pengembangan Materi Informasi Pasar:

• Mengembangkan, memelihara, dan memperbarui materi terkini pasar secara berkala, baik dalam format presentasi maupun laporan, untuk digunakan oleh tim Investasi dan penjualan dalam pertemuan/acara klien serta konsumsi klien;
• Memastikan keselarasan analisis dan prospek pasar dengan tim Investasi, baik Ekuitas maupun Pendapatan Tetap;
• Memulai dan mengembangkan pembaruan pasar penting untuk Penjualan dan klien secara tepat waktu;
• Mengembangkan, memelihara, dan memperbarui kisah pasar pendukung untuk produk lama dan baru;
• Mengembangkan tulisan tentang pasar atau produk seperti yang diminta oleh klien

2/ Dukungan Investasi Terhadap Penjualan:

• Mewakili Tim Investasi dalam pertemuan klien untuk memberikan informasi terkini tentang pasar, strategi portofolio, dan proses investasi untuk penawaran klien baru;
• Berpartisipasi dan memahami proses pengambilan keputusan strategi investasi baik untuk portofolio ekuitas maupun pendapatan tetap, dengan mengikuti pertemuan rutin tim Investasi terkait, dengan tujuan untuk dapat menyampaikan dan menjelaskan hasilnya kepada Sales dan klien;
• Menerjemahkan dan memperbarui proses dan filosofi investasi ke dalam materi yang ramah klien untuk digunakan dalam Profil Perusahaan atau materi uji tuntas;
• Mendampingi tim Penjualan jika diperlukan pada acara klien untuk memberikan informasi terkini tentang pasar, dan memastikan bahwa pandangan yang disampaikan adalah pandangan tim Investasi baik untuk Ekuitas maupun Pendapatan Tetap;
• Selalu siaga untuk memberikan pembaruan pasar penting seperti yang diminta oleh klien.

3/ Dukungan Penjualan dan Pemasaran:

• Mendukung pengembangan dokumen RFP dan menyajikan proses dan strategi investasi sebagaimana diperlukan dalam proses uji tuntas;
• Untuk memberikan rekomendasi produk yang akan mendapat manfaat dari prospek pasar tertentu, berdasarkan penelitian makro dan sektor di atas, dan menginformasikan Penjualan secara proaktif mengenai rekomendasi tersebut;
• Untuk mendukung kegiatan pemasaran dalam hal memberikan pandangan pasar dan pembaruan kepada klien berdasarkan permintaan dari Penjualan;
• Mengikuti perkembangan fitur produk, struktur, dan strategi seluruh produk yang ada di platform, serta mampu menciptakan positioning produk untuk produk tersebut.

4/ Analisis Pasar dan Perusahaan:

• Bertanggung jawab dalam pelaksanaan fungsi riset dan analisa kondisi makro ekonomi serta sektor industri; melakukan riset dan analisa tentang Efek dalam portofolio investasi yang menjadi dan/atau yang akan dijadikan sebagai portofolio investasi; dan membuat dan mendokumentasikan catatan serta laporan hasil riset. Untuk menindaklanjuti dan menganalisis perkembangan struktural dan siklus pasar ekuitas yang relevan, termasuk tren sektor dan indeks, dan untuk menganalisis faktor pendorongnya. Untuk menentukan dan mengoordinasikan output analis. Untuk mengatur dan melakukan penelitian ekuitas secara eksklusif dan untuk mempresentasikan hasil analisis ini di berbagai forum dalam Komite Investasi. Memastikan keseluruhan proses analisa telah sesuai dengan peraturan yang berlaku. Membuat dan mendokumentasikan catatan serta laporan hasil riset.

5/ Proses Pengambilan Keputusan:

• Untuk berkontribusi dalam proses pengambilan keputusan pada portofolio model ekuitas.

6/ Rekomendasi Saham dan Model Portofolio:

• Untuk memberikan rekomendasi saham, membuat laporan perusahaan terkait dengan rekomendasi saham, dan menghasilkan gagasan rekomendasi saham baru.

RELATIONSHIP OFFICER (MICROFINANCE)

TUGAS & TANGGUNG JAWAB :

Menggarap/Membuka wilayah baru khususnya untuk Ibu-ibu pemilik usaha ultra UMKM dan atau Pedagang K5 

Mencari calon Klien/Nasabah dengan menawarkan produk pinjaman dengan S&K yang berlaku

Mengadakan pendekatan & pertemuan calon nasabah, menjelaskan Produk dan Syarat Pemberian pinjaman serta Ketentuan yang berlaku.

Melakukan survey awal untuk meninjau kelayakan pemberian pinjaman

Melengkapi & Mengajukan berkas pinjaman klien yang sudah lengkap ke Kepala Cabang dan Admin Pusat untuk dilakukan review dan analisa lebih lanjut

Melaksanakan evaluasi pengajuan pinjaman dan pelaksanaan realisasi/pencairan pinjaman

Melakukan Penerimaan Angsuran dan Menindaklanjuti Pembayaran sesuai ketentuan

Melakukan tugas collection bila terdapat Tunggakan/Kredit Macet

Mempersiapkan proses pengajuan reloan pinjaman dan

Membuat laporan aktifitas harian dan bulanan RO dan Tugas lain yang diberikan atasan

The Freelance Marketing Officer will be responsible for supporting various marketing initiatives across multiple channels, including digital marketing campaigns, social media management, and content creation. This role offers flexibility and the opportunity to work collaboratively with internal teams to enhance brand visibility and engagement.

Responsibilities:

• Develop and execute comprehensive marketing plans aligned with organizational goals for company.
• Maintain and enhance the brand image of company through consistent messaging and visual identity.
• Manage and optimize digital marketing campaigns across social media, email, SEP and PPC platforms.
• Conduct market research to identify trends, customer needs and competitor analysis.
• Campaign management; plan, execute and evaluate marketing campaigns, ensuring they are on budget and meet performance targets.
• Customer engagement; develop and manage customer relationship management (CRM) initiatives to enhance client engagement and retention.
• Performance tracking; monitor and report on the effectiveness of marketing activities and adjust strategies as needed to optimize results.
• Collaboration; work closely with the sales and operations teams to align marketing efforts with business objectives.

• Minimum Associate Degree (D3) in business or a related field.
• Having relevant certification (e.g., Digital Marketing, Content Marketing ) is a plus.
• Minimum 3 – 5 years of experience in marketing, preferably within real estate, or related sectors.
• Proven track record in managing successful marketing campaigns.

• Conduct HSE inspection for fit out and reinstatement in Senayan Square area
• Join regular building inspection
• Conduct hazard identification assessment and risk register documentation
• Monitor and update HSE regulation compliance data
• Assist and communicate HSE aspect to related departments

Program Management Trainee Nusantara Sakti Group

Management Trainee (MT) adalah program pengembangan yang dirancang untuk menciptakan Future Leaders di Nusantara Sakti Group. Melalui program ini, Anda akan mendapatkan pengalaman langsung dalam berbagai proses bisnis di lintas fungsi seperti Pemasaran, Piutang Usaha, Keuangan, Kredit, dan Sumber Daya Manusia.

Mengapa Bergabung dengan Program MT Nusantara Sakti Group?

• Pembelajaran Eksklusif: Program kami mencakup In-Class Training (ICT) dan On-the-Job Training (OJT) yang akan membekali Anda dengan keterampilan praktis dan teoritis.
• Mentoring oleh Para Eksekutif: Anda akan mendapatkan bimbingan langsung dari para pemimpin di Nusantara Sakti Group melalui sesi mentoring dan coaching.
• Proyek Pengembangan: Terlibat dalam Improvement Project yang akan memberikan pengalaman nyata dalam mengelola dan memimpin perubahan.

Kualifikasi:

• Bersedia ditempatkan di seluruh Indonesia.
• Tidak sedang menjalani

 pendidikan formal.

Usia maksimal 30 tahun.

Lulusan baru (Fresh Graduates) dipersilakan melamar.

•  Pendidikan minimal S1 dari segala jurusan.
• Berorientasi pada target dengan pemahaman bisnis yang baik.
• Pengalaman berorganisasi (formal maupun informal) diutamakan.
• Kemampuan komunikasi, analisa, dan interpersonal yang baik.
• Keterampilan kepemimpinan yang kuat, serta kemampuan untuk melatih dan membimbing.
• Semangat dan motivasi tinggi untuk berkembang bersama Nusantara Sakti Group.
• Mahir menggunakan Microsoft Excel.
• Mampu mengendarai kendaraan bermotor dan memiliki SIM C.

Catatan Penting:

• Hanya kandidat yang memenuhi kualifikasi yang akan dihubungi.
• Panggilan interview HRD akan diberitahukan melalui email, jadi pastikan email yang Anda masukkan benar dan selalu periksa kotak masuk/spam.
• Penempatan akan dilakukan di cabang-cabang Nusantara Sakti Group di seluruh Indonesia.
• Tidak ada penalti atau jaminan yang harus dititipkan.
• Jika mengalami kendala dalam pengerjaan Psikotes Online, silakan kirim foto kendala tersebut ke 08112795254 (Setya, HRD Nusantara Sakti Group).

Kami tunggu partisipasi Anda dalam program ini dan mari bersama-sama membangun masa depan yang lebih baik di Nusantara Sakti Group!

Alamat Kantor : Gedung The Victoria Lantai 5-6 Jl. Tomang Raya Kav. 35-37, RT.12/RW.5, Tomang, Kec. Grogol petamburan, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11440

• Develop Enterprise Risk Management Framework, Policy, Procedures and all relevant documents to ensure the Company operates within the OJK requirements and risk policies.
• Identify gaps in the implementation against regulations, standardized methodology and/ or best practice and plan for practicable improvements.
• Drive an effective implementation of Enterprise Risk Management, across the Company, in line with Group and Regulatory Governance Framework principle and Policy.
• Manage risk management programs for multiple domain, i.e. multi finance, P2P Lending, and insurance broker.
• Lead the risk reporting preparation to ensure delivery of accurate, timely, and good quality reports, as required by Group and Regulator.
• Communicate findings and insights to various stakeholders, including senior management and related departments for timely risk mitigation.

• Build and maintain relationship with corporates for purposes of student internship and alumni/graduates’ employment as well as career preparation events.
• Assist student/alumni in gaining job and update the graduates’ employment status .
• Organize alumni tracer study, update the alumni database and conduct alumni engagement program.

AYANA Hospitality is seeking a dedicated and enthusiastic Guest Relation Officer for our AYANA MidPlaza Jakarta property. This role is essential for ensuring our guests have an exceptional experience from check-in to check-out. As a Guest Relation Officer, you will be the face of our hotel, providing personalized service and addressing guest needs promptly and effectively.

Responsibilities

• Warmly welcome guests upon arrival and assist with the check-in process
• Address guest inquiries, requests, and concerns with a positive and proactive attitude
• Collaborate with different departments to meet guest needs and preferences
• Provide guests with knowledgeable information about hotel amenities, local attractions, and events
• Handle guest complaints and feedback professionally and efficiently
• Ensure an exceptional guest experience by anticipating needs and exceeding expectations
• Participate in creating memorable experiences for guests by coordinating special requests and events

• Previous experience in guest relations or a similar role in the hospitality industry
• Excellent communication skills in English; proficiency in additional languages is a plus
• Strong customer service mindset with a passion for hospitality
• Ability to handle challenging situations calmly and diplomatically
• Proficient in hotel management software and Microsoft Office applications
• A degree in hospitality management or a related field is preferred
• Flexibility to work shifts, including weekends and holidays

• Positive Working
• Great Environment
• Supportive Team Work

Mendukung tim pajak dan akuntansi, memastikan bahwa semua operasi keuangan berjalan lancar dan semua tenggat waktu dipenuhi secara konsisten.

• Bertanggung jawab atas penganggaran tahunan dan analisis fluktuasi; berkolaborasi dengan departemen lain untuk memastikan kinerja memenuhi anggaran.

• Kelola beban kerja tambahan yang mungkin timbul sesekali, termasuk proyek khusus, audit, atau tugas keuangan lainnya yang memerlukan perhatian di luar tanggung jawab rutin.

• Meninjau proses dan praktik akuntansi. Menerapkan perbaikan jika diperlukan untuk memastikan operasi keuangan yang efisien.

• Meningkatkan pengendalian internal dan berkontribusi pada pembuatan dan penyempurnaan SOP.

• Beradaptasi dengan lingkungan startup yang dinamis, bekerja sama dengan departemen lain untuk menetapkan dan menyempurnakan proses ketika SOP mungkin kurang.

• Secara proaktif mengidentifikasi kesenjangan dalam prosedur yang ada dan mengambil inisiatif untuk mengembangkan dan mendokumentasikan proses baru sesuai kebutuhan.

• Mendukung tim lintas fungsi dengan memberikan wawasan keuangan dan memastikan bahwa semua praktik keuangan selaras dengan tujuan perusahaan dan persyaratan peraturan.

• Menyiapkan dan menyajikan laporan keuangan sesuai kebutuhan, menanggapi permintaan ad-hoc dari manajemen dan departemen lain.

Sikap yang Diinginkan:

• Keterampilan pemecahan masalah yang kuat.

• Kemampuan untuk menyederhanakan permintaan atau masalah yang rumit menjadi prosedur praktis.

• Proaktif dalam memecahkan masalah pada sumbernya.

• Kemampuan untuk mengelola pertanyaan dari banyak pihak secara efektif.

• Perhatian terhadap detail dan komitmen terhadap kualitas.

• Berusaha mencapai keunggulan.

• Dapat dipercaya dan bertanggung jawab.

• Semangat bisa melakukan.

Area: Jakarta

1. Menyusun proposal penjualan sesuai kebutuhan klien;
2. Menghasilkan penjualan dari klien baru dan yang sudah ada untuk mencapai target penjualan;
3. Memberikan produk dan layanan berkualitas untuk menjamin kepuasan klien;
4. Membangun dan memelihara hubungan baik dengan seluruh pemangku kepentingan;
5. Menyediakan pekerjaan administrasi dan administrasi penjualan; dan
6. Mengambil inisiatif untuk meningkatkan proses penjualan dengan pemangku kepentingan terkait.

• Monthly reconciliation of merchant sales data and brand sales data for merchant incentive or merchant/ brand subsidies
• Communicating with merchant/ brand in order to match reconciliation data
• Monitoring incoming merchant invoices until payment by finance department for merchant incentive
• Request invoice to Finance Dept and monitoring payment for merchant/brand subsidies
• Internal circulation for Agreements or Commitment Letters
• Documentation, filling, and distribution of agreements or commitment letters

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset)

As a Complaint Management Support you will play a crucial role in ensuring customer satisfaction by effectively addressing and resolving complaints. This position involves close collaboration with various teams to enhance the overall customer experience and drive improvements in service delivery.

Key Responsibilities:

• Receive, log, and track customer complaints via various channels (phone, email, social media, etc.).
• Investigate and analyze complaints, coordinating with relevant departments to gather information and implications.
• Communicate with customers regarding their complaints, providing timely updates and resolutions.
• Document all complaints and resolutions in the complaint management system accurately.
• Identify trends in complaints and work with teams to develop strategic improvements for enhanced customer satisfaction.
• Assist in the preparation of reports and insights on complaint management metrics to support decision-making.
• Contribute to the development and implementation of best practices in complaint management processes.
• Support customer service initiatives and campaigns aimed at increasing customer retention and satisfaction.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 1-2 years experience in customer service or complaint management roles.
• Strong communication skills, both written and verbal, with the ability to articulate complex issues clearly.
• Excellent problem-solving and analytical skills to identify the root cause of complaints and propose effective solutions.
• High attention to detail and a commitment to maintaining quality standards in all interactions.
• Ability to work collaboratively in a team-oriented environment while also being proactive and self-motivated.
• Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software.
• Fluency in Indonesian and good command of English is required.
• Ability to handle challenging situations with professionalism and composure.

• Manage enterprise wide risk management programs for multiple products (e.g Lending, digital payment/remittance, digital product)

• Identify and manage risks to the organization, it’s employees, stakeholders, assets and operations.
• Monitoring and maintain Key Risk Indicators parameters on monthly and weekly basis.
• Prepare Risk Register report 1-2 times per year
• Work together with other risk units in reviewing new products or new features of products
• Engage and develop effective working relationship to support cooperative response to risk management matters and issues.
• Provide guidance and training to promote risk control awareness, ownership and accountability.

• Minimum 5 years of relevant working experience, preferably from start-up/tech company or product / business in lending industry or credit, e-wallet/payment, digital product)

• Good knowledge about risk management, having exposure handling in ERM Role in current or past role
• Handling process Risk Register, lead and/or coordinate RCSA (risk control self-assesment)
• Data tools (SQL, BigQuery, etc) capability is plus point
• Bachelor’s degree graduate
• Excellent communication skill and stakeholders management
• Strong analytical skills and problem solving

1. Capai pertumbuhan dan capai target penjualan dengan mengelola tim penjualan dengan sukses
2. Rancang dan terapkan rencana bisnis strategis yang memperluas basis pelanggan perusahaan dan memastikan keberadaannya yang kuat 
3. Penetapan tujuan sendiri, pembinaan dan pemantauan kinerja perwakilan penjualan
4. Bangun dan promosikan hubungan pelanggan yang kuat dan tahan lama dengan bermitra dengan pelanggan dan memahami kebutuhan pelanggan
5. Mempresentasikan laporan penjualan, pendapatan dan pengeluaran serta prakiraan realistis kepada tim manajemen
6. Identifikasi pasar, berkembang dan pergeseran pasar sambil sepenuhnya menyadari produk baru dan status persaingan