• Mempekerjakan, melatih, dan menyiapkan agen call center
• Memastikan agen call center mampu mencapai tujuan dan sasaran call center
• Menjawab pertanyaan agen dan membantu mereka menangani panggilan yang menantang
• Mengidentifikasi masalah operasional call center dan menyarankan perbaikan
• Menyiapkan laporan operasional dan menganalisis data
• Memastikan kepatuhan terhadap kebijakan kehadiran dan prosedur yang ditetapkan
• Mengumpulkan umpan balik dari anggota tim dan memberikan umpan balik berkelanjutan kepada mereka
• Memberikan penghargaan kepada agen secara berkala
• Memantau metrik kinerja utama seperti pembatalan panggilan dan panggilan menunggu

Memberikan informasi kepada customer / nasabah melalui telp / email / livechat dengan baik dan benar.

Membantu penyelesaian permasalahan yang di sampaikan oleh customer/nasabah dan memberikan solusi terbaik.

Membuat laporan kerja

Melayani nasabah dalam memberikan informasi seputar produk perbankan melalui phone/email/livchat dengan baik dan sopan.

Membantu menyelesaikan masalah nasabah.

Membuat reporting

• Monitoring Real time operasional semua layanan yang ada di operasional call center dalam menangani traffic call
• Melakukan pengecekan attendance, adherence dan menemukan ketidaksesuaian setiap agent call center
• Menjalankan action plan/recovery plan saat terjadi peningkatan call
• Membaca & menginterpretasikan kondisi real time dari reporting tools per interval
• Membantu pencapaian target service level baik itu per interval maupun per daily

We are looking for a CRM Analyst to join our marketing team at Stockbit. You will managing and analyzing customer data to drive customer engagement, retention, and revenue growth. You will work closely with the marketing, product, and data teams to optimize and personalize customer communications across various CRM channels. If you are passionate about data analysis, customer behavior, and driving results, we would love to have you on our team. As a CRM Analyst, you will be responsible for:

• Collect and analyze customer data from various sources to gain insights into customer behavior and preferences.
• Develop and maintain customer segmentation models to optimize targeted marketing campaigns.
• Create and execute A/B tests to measure the effectiveness of different CRM strategies and tactics.
• Monitor and report on key performance metrics related to customer engagement, retention, and revenue growth.
• Collaborate with cross-functional teams to develop and implement CRM strategies that align with business goals.

• Bachelor's degree in business, finance, marketing, or other related fields. Fresh graduates with experience are welcome
• Experience in a fast-paced industry
• Ability to consistently produce quality output and meet tight deadlines in a high-pressure, agile working environment.
• Strong analytical skills, data-driven, and delighted with statistical analysis and figures.
• Experience in project management and data analysis
• Understanding of the Customer Journey Experience.
• Good communication and collaboration skills
• A meticulous and detailed person with strong organizational skills.
• Self-driven and a team player
• Take ownership of problems
• Experience in any of these specializations is a plus: CRM Tools, Google Analytics, HTML & CSS, Microsoft Excel

• Supportive teammates

• Health insurance benefits
• Self-development activities that support careers
• Broaden your knowledge in financial investment

Getting to Know Ajaib

We’ve been experiencing hyper-growth the past year, becoming Indonesia's 7th Unicorn Startup and the first Investment Fintech Unicorn in South East Asia 2.5 years after Ajaib first launched. Our mission is to make stock trading accessible for millennials through a mobile-first approach. In 2022, we opened our new head office in the Indonesia Stock Exchange Building, and we’re just getting started!

At Ajaib, our three principles or 3DNAs set the foundation for our Magician belief system: Everyone is an owner, Growth Mindset, and A Will to Win.

Responsibilities

• Conduct comprehensive research on various companies and sectors to identify investment opportunities.
• Write detailed equity research reports, including financial modeling, valuation, and investment recommendations.
• Monitor market trends and economic factors affecting the equity markets.
• Collaborate with the trading team to provide timely insights and support trading strategies.
• Present research findings to internal stakeholders and contribute to investment decisions.

• Bachelor's degree in Finance, Economics, or a related field.
• 2+ years of experience in equity research, investment analysis, or related roles.
• Strong knowledge of financial modeling, valuation methods, and equity analysis.
• Excellent written and verbal communication skills.
• Ability to analyze financial statements and market data critically.
• A keen interest in financial markets and investment strategies.
• Proficient in Microsoft Excel and other financial analysis tools.
• Strong work ethic and ability to meet tight deadlines in a fast-paced environment.

Do you believe that everyone deserves access to affordable, quality healthcare? Are you driven by creativity, bold ideas, and disruptive innovation? Are you inspired by exceptionally talented, diverse, impact-oriented colleagues? Do you thrive in a dynamic, high-growth, fast-paced environment? Then consider a job with ThinkWell.

ThinkWell is a growing, flexible health systems organization, with both global influence and local grounding. Our focus is on driving transformation in the global health space by always questioning and disrupting conventional wisdom about what works or what can or cannot be done. We believe in pragmatism over ideology and develop solutions tailored to a client’s context and political realities without replicating global models and all-purpose solutions. We know that to drive change, we must focus on how the world could be, rather than making excuses for the status quo.

ThinkWell will develop a sustainability assessment and transition plan for The Global Fund’s HIV, TB, and Malaria (HTM) portfolio in Indonesia, considering the context of Indonesia’s decentralized health system and Health Law No. 17/2023. This law mandates that health budgeting directly links to performance outcomes rather than proportional funding, fundamentally changing resource allocation with a stronger emphasis on efficiency, accountability, and concrete health outcomes. Through a review of relevant documents, key informant interviews, and secondary data analysis and modeling, we will create a status quo baseline of current investments and transition opportunities, addressing how Indonesia can take full financial and operational responsibility for its HTM programs within its increasingly decentralized health system. The plan will consider various funding scenarios, the country needs, and context and TGF Replenishment cycles through 2030. In this context, Thinkwell will hire a data analyst to support our Health Financing Specialist for this project. The analyst will play a crucial role in supporting the development of sustainability and transition scenarios for Indonesia's HIV, TB, and Malaria programs. This work involves analyzing complex health financing data across Indonesia's decentralized health system, tracking program expenditures and outcomes, and supporting the modeling of various funding scenarios through 2030. This is a full-time position based in Jakarta, Indonesia, for the period of January to 31 May 2025.

RESPONSIBILITIES

1. Undertaking data management (data collection, converting, coding, merging, data cleaning, etc.) from various national sources (e.g. BPS, MoH, MoF, and other ministries/ institutions)

2. Assisting the Health Financing Specialist in analysing data from multiple health information systems (e.g. NHA, IDHS, SUSENAS, SAKERNAS, and BPJS-K sample claims).

3. Conducting statistical analysis with provided dataset to produce high-quality, evidence-based findings and recommendations. Support the analysis of financing flows and fund tracking across different government levels (central, provincial, district) for HTM programs.

4. Assist in developing and analyzing funding scenarios for a potential transition of the HTM program from donor to government funds. Support the analysis of JKN claims data related to HTM services and the potential for their integration into the national health insurance scheme. Analyze absorption capacity for HTM programs across different administrative levels.

5. Actively participate in team meetings and contribute pertinent information, ideas, and suggestions related to project commitments.

6. Collaborating with other TGF and ThinkWell key stakeholders for good delivery dissemination data analysis.

7. Working closely with other ThinkWell, TGF staff, or other key stakeholders.

DELIVERABLES

1. Clean and well-structured dataset covering key service coverage and delivery indicators for HTM programs, formatted for use in statistical software (STATA or R)

2. Clear messaging and dissemination of the results of the analyses

JOB LOCATION: This position is based in the Jakarta ThinkWell Office, Indonesia (Indonesian Nationals Only).

TIMELINE: The position will start in January 2025 and be completed in May 2025.

REPORTING LINES AND TEAMWORK

· Health Finance Specialist

· A minimum bachelor’s degree in biostatistics, econometrics, or a related quantitative field.

· 3+ years of professional experience advance statistical analysis, preferably in the public health sector.

· Excellent analytical and research skills; ability to compile and summarize background information and review literature as needed.

· Proven experience with multivariate analysis.

· Excellent computer skills, including familiarity and experience working with STATA, Microsoft Word, Excel, and PowerPoint.

· Ability to work with large databases, including national, sub-national, and household data.

· Strong interpersonal skills and cultural sensitivity, to effectively communicate with government officials, development partners, other staffs, and stakeholders.

· Ability to effectively work remotely: be proactive, flexible, conscientiousness, and responsive.

· Tech savvy and skilled at visual display of data;

· Good verbal and written communications skills in English and Indonesian

· Outstanding written and verbal communication skills, including the ability to relate respectfully with staff at all levels, ages, genders, nationalities and orientations as well as across work areas;

· Ability and willingness to travel up to 25% (local and/or international).

Medical insurance, National Scheme (BPJSK, BPJSTK, BPJSP), PTO, Communication allowance, and Professional Development

Overview

Do you believe that everyone deserves access to affordable, quality healthcare? Are you driven by creativity, bold ideas, and disruptive innovation? Are you inspired by exceptionally talented, diverse, impact-oriented colleagues? Do you thrive in a dynamic, high-growth, fast-paced environment? Then consider a job with ThinkWell.

ThinkWell is a growing, flexible health systems organization, with both global influence and local grounding. Our focus is on driving transformation in the global health space by always questioning and disrupting conventional wisdom about what works or what can or cannot be done. We believe in pragmatisms over ideology and develop solutions tailored to a client’s context and political realities without replicating global models and all-purpose solutions. We know that to drive change, we must focus on how the world could be, rather than making excuses for the status quo.

Strategic Purchasing for Primary Health Care (SP4PHC) project, which is a nine-year program supported by a grant from the Bill & Melinda Gates Foundation (BMGF) that supports countries to improve how funds are allocated to healthcare providers to achieve the goal of universal health coverage.

In Indonesia, SP4PHC has been working with the Ministry of Health (MOH) since late 2022 on supporting the MOH’s Health Transformation agenda and specifically focusing on reforms around improving PHC, health financing, and digital health across Indonesia. SP4PHC Indonesia is implementing four workstreams, which aim to support the MOH through at PHC Consortium (Workstream 1), improve how JKN purchases PHC services (Workstream 2), foster integration of telemedicine into purchasing arrangements for PHC services (Workstream 3), and performance management (PM) for decision-making at district level (Workstream 4).

SP4PHC has been appointed as a co-coordinator of MOH-lead PHC consortium at 4 selected districts. The PHC consortium aims to set up a catalytic learning platform where key national and subnational government, academic, and external stakeholders can work together to diagnose and improve how purchasing at PHC level within the context of integrated primary care service. Activities under the Consortium include fund flow tracking, health performance assessment, and capacity building. Furthermore, in 2025-2026 ThinkWell is envisioning the support to improve the performance management capacity at the district level. This aims to empower the District Health Office (DHO) to leverage the use of existing data or evidence for the decision-making process, mainly in resource allocation areas.

To support this vision, several activities related to district monitoring and decision-making support will be carried out. The Senior Health Management Analyst position will be a core technical member of the SP4PHC Indonesia team and will report to the Project Director. This is a full-time position based in Jakarta, Indonesia.

SP4PHC-Specific Responsibilities:

·      Lead the quarterly tracking of performance monitoring data in each district, which will be reported to the funder.  This includes liasing with District Technical Assistants (DTAs) in each district to collect data, review for quality and completeness, and analyze key trends across time and geographies.  This will include liasing with local research partners

·      Lead implementation of the performance management workstream and coordinate activities with district authorities, the MoH, local research partners and others to support decision-making mechanisms at the district level.  This will be done with support from the Global Senior Technical Advisor and Project Director.

·      Support the development of the practical design of performance management activities at the district level, including adapting the PM framework to develop a ready tool for Indonesia, designing and overseeing necessary data collection,analysis, and products for dissemination. 

·      From the initial PM assessment in selected districts, the senior analyst will help design key interventions that will improve how DHO leadership use evidence for key decisions that can improve PHC performance in their jurisdictions

·      Collaborate with Senior Health Policy Analyst and Project Director to manage and ensure alignment of DTA activities in partnered districts.

·      Oversee the technical assistance provided by universities in the Consortium and work closely with them to deliver high-quality and timely outputs

·      Collaborate, align, and manage relationship with key partners like the Summit Institute for Development (SID) in the design and implementation of performance management under the same funder

·      Present at relevant forums and participate in technical working groups on ThinkWell project-related to performance management workstream. 

·      Building and maintain strong working relations with technical and management units in partner organizations, especially Ministry of Health and District Health Office. This includes partnership with other relevant development agencies.

Job Location: This is a full-time position based in ThinkWell Office, Jakarta. (Indonesian Nationals Only)

Reporting Lines and Teamwork

·        Project Director – SP4PHC Indonesia

QuAlifications

1.    Master’s degree in business administration and public administration with +5 years of experience in the Indonesian health system.

2.    Having experience in a management consulting firm, bilateral or multilateral development agency, and/or international NGO, will be a value-added.

3.    Have a strong capacity and experience working with the local governments and with monitoring and evaluation (M&E)

4.    Advanced proficiency in Excel and PowerPoint required; proficiency in statistical analysis packages (e.g. STATA) preferred.

5.    Exceptional analytical, research and problem-solving capabilities.

6.    A thoughtful systems thinker with a grounded, pragmatic understanding of the complexities of our work

7.    Tech savvy and skilled at visual display of data.

8.    Demonstrated poise and professionalism in engaging with external partners, donors, and stakeholders

9    .Fluent in English both for speaking and writing.

10.    Outstanding written and verbal communication skills, including the ability to relate respectfully with staff at all levels, ages, genders, nationalities and orientations as well as across work areas. Writing samples (i.e., international scientific articles as first authors) will be valued.

11. Ability and willingness to travel up to 25%.

Strategy development and execution:

-Support the development and refinement of the market's medium to long term strategies as market evolves and opportunities & challenges arise (e.g., evaluating pros and cons of the cluster’s strategic options, size future business opportunities, preparing detailed business case, etc.)

-Be part of the most relevant strategic projects in market (e.g., pricing, economics, cost associated efficiencies, segmentation, competitive assessment)

-Support the execution of key market strategic initiatives and support cross functional coordination required to successfully deliver complex projects

-Research, consolidate, analyse Indonesia macroeconomic trends, regulatory evolutions, competitors’ moves to provide insights and recommendations to relevant stakeholders

Performance & P&L assessment:

-Work closely with Finance to monitor and track market ongoing performance & objectives and key results, against targets

-Provide critical thinking and working with market & cluster cross functional teams to understand underlying business factors and address any challenges and opportunities to accelerate business objective

-Support Head of Clients in managing sales pipelines in Microsoft Dynamics, ensuring optimal pipeline management / tracking to target

Operations:

-Support Head of Strategy, Business Planning & Operations in managing entire BAU country operations, such as cost management, coordination of executive market visits, planning of key internal & external events, Visa internal quarterly and annual analysis & budget planning.

Operating Model:

-Support execution of market operating model to ensure correct delivery and effectiveness, by pursuing initiatives & process enhancements

-Actively participate as working group member to periodic reviews of high priority market initiatives which are sensitive for market P&L

-Support client facing teams in developing streamlined account business reviews to ensure key areas of focus are addressed

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Responsibilities:

• Assist operational and administrative support for Amarthalink Acquisition Team.
• Data Reporting and Analysis for Acquisition via inorganic channel (canvasser) and Paid Ads.
• Assist Growth Lead & Field Sales Lead in implementing strategy to day to day task.
• Able to support Acquisition team task on daily basis in detailed and timely manner.
• Proactive assistance in Acquisition team projects & initiatives.
• Provide support in data management and analytics especially creating weekly reporting and provide basic analysis for root cause analysis.

• Strong Data Analysis.
• Good Business Acument.
• Profiency in Excel and Data Crunching via spreadsheet Knowledge in SQL maybe a plus.

Contract Life Cycle management:

• Daily trade confirmation monitoring & reconciliation (completeness/coherence check)
• Daily contract document reception / issuing monitoring & signature follow-up
• Closing of fully executed trades and follow up of accrual ageing

Invoicing & Cash management:

• Daily invoice booking (Goods, Transport, Logistic Services, Claims, Broker commission)
• Timely and Efficient Payments: Process payments promptly and efficiently to vendors and suppliers.
• Original invoices must be obtained and archived for 10 years in compliance with local government policy.
• Each invoice copy is accompanied by sets of supporting documents, aiding in validation. User ensures any missing documents or corrections are obtained from the supplier/vendor.
• Ageing balance monitoring

Master data management:

• Collect & Verify mandatory documents related to Secondary cost counterparty creations / updates
• Collect & Verify mandatory documents related to bank account creations / updates

1. Perencanaan program penanganan insiden dengan koordinasi bersama tim SOC & Security Engineer.

2. Identifikasi kerentanan dan serangan-serangan security serta memberikan advice dalam penanganan serangan kepada Internal, L3, manajemen dan/atau pihak eksternal – client Perusahaan.

3. Analisis trend postur keamanan cyber dan Security Risk Assessment terhadao produk dan jasa yang berkaitan terhadap regulasi keamanan siber.

4. Menyusun laporan dan closing insiden dan ringkasan teknis serta melakukan presentasi hasil laporan.

5. Membuat use case dan integrasi ke dalam SIEM dengan koordinasi bersama tim Security Engineer.

6. Bertanggung jawab atas daily operasional di Klien dan meeting rutin dengan koordinasi bersama tim L1, PMO dan yang berkepentingan.

• Perform sampling of tank products and conduct thorough inspections and analyses of refined glycerine products.
• Ensure all procedures and regulations are followed accurately and report all inspection and analysis results.
• Analyze samples related to the selection of new suppliers to ensure they meet quality standards.
• Verify the results of analyses and ensure the accuracy and functionality of supporting instruments and equipment.
• Conduct laboratory trials and prepare detailed trial reports.
• Analyze data and provide informed decisions and recommendations to superiors based on the analysis.
• Prepare and maintain Daily Production Reports (DPR) focusing on quality and quantity metrics.
• Report on the availability of analytical support materials, including glassware, chemicals, and instrument spare parts.
• Maintain and preserve all documents related to analysis and inspection results.
• Coordinate with Production Planning and Inventory Control (PPIC) and production teams to ensure quality standards are met.

• Menerima panggilan masuk
• Membantu mengatasi aduan via telepon

• Mempersiapkan dan menyortir dokumen sebelum datanya dimasukkan ke dalam komputer.
• Memasukkan data ke dalam database milik perusahaan.
• Memeriksa dan memastikan keakuratan data yang sudah dimasukkan ke dalam database.
• Menyelesaikan perbedaan informasi dan data yang tidak lengkap.
• Membuat data cadangan yang menjadi bagian dari rencana kontingensi.
• Menanggapi permintaan informasi dari anggota yang berwenang.
• Menguji sistem database baru dan pembaruan dari perangkat lunak.
• Mengelola dokumen dan catatan dengan baik.
• Menyiapkan laporan yang relevan sesuai dengan kebutuhan.
• Menerima dan memproses invoice untuk pembayaran dan memperbarui rincian invoice.
• Mengidentifikasi dan mengoreksi kesalahan saat memasukkan data menggunakan metode kontrol kualitas yang sesuai.

DESKRIPSI PEKERJAAN

• Memiliki Pengetahuan dasar dalam proses bisnis IT, Database dan Update Informasi terbaru;
• Pengetahuan dasar dalam konsep Database serta update informasi terbaru;
• Menguasai skill dasar dalam database, terutama oracle database dan MSSQL;
• Mampu memahami script sistem (minimum bash dan shell programming) dan operating System;
• Manajemen proses, Komunikasi, Penyelesaian masalah;
• Ketelitian dan keakuratan dalam menganalisa;
• Melakukan eksekusi instalasi dan konfigurasi database; 
• Membuat draft dokumentasi konfigurasi dan topologi database; 
• Melakukan eksekusi instalasi dan konfigurasi database;
• Membuat draft dokumentasi konfigurasi dan topologi database; 
• Membantu proses analisa masalah dan melakukan perbaikan; 
• Melakukan pendampingan preventive maintenance database; 
• Membuat draft dokumen hasil monitoring database, laporan proses backup dan replikasi database; 
• Melakukan identifikasi dan mitigasi risiko Database; 
• Membuat draft dokumentasi instalasi dan konfigurasi database; 
• Bekerja sama dengan pihak ketiga terkait perencanaan, pengelolaan dan operasional database.

Job Scope:

We are seeking a dynamic and results-driven Analyst to join our growth team in driving and enhancing the performance of our products through innovative push marketing and platform marketing strategies. The role will be responsible for managing, analyzing and executing key marketing programs including front and back margin programs for general trade and platform marketing strategies such as vouchers and benefit settings for our Mitras through our app

Responsibilities:

• Push Marketing:
  Design, execute, and optimize front and back margin marketing programs tailored for general trade partners to improve sales and profitability. This includes managing financial incentives and strategic partnerships to drive product demand which includes gimmicks, giveaways, performance incentives for Mitras and end users (farmers).

• Platform Marketing:
  Assess the effectiveness of our platform marketing initiatives. Ensure these programs drive customer acquisition and retention which includes analysis and management of the growth accounting, customer segmentation and prioritization, and hypothesis testing.

• Marketing Program Mix:
  Assess and improve our marketing strategy mix that effectively balance push and platform marketing to support overall business objectives. This includes designing campaigns that optimize product sell-through and inventory movement.

• Cross-Functional Collaboration:
  Work closely with sales, operations, and product teams to align marketing programs with broader business objectives, ensuring that initiatives are executed seamlessly across departments. Ultimately crafting product development and sales programs that support the overall growth of the business including its execution on the ground together with related teams

• Data-Driven Analytics:
  Use data analytics to assess the effectiveness of marketing programs, identify areas for improvement, and adjust strategies as necessary.

JOB SUMMARY:

Reporting to Finance Business Partner Manager, the Finance Analyst will work together with the Indonesia and ASEAN Finance Team and Asia Shared Service Centre (SSC) to support Indonesia business by managing the day-to-day finance operations, delivering insightful timely analysis and other financial planning needs.

The Finance Analyst also assists in budgeting, forecasting and 3YP process working with both events & finance teams to ensure data is captured accurately.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Compliance in accordance with Group policy, guidelines and timeline (closing deadline, due date of submission, etc)
2. Provide financial support and advice to business 
3. Identify and timely report risks and opportunities for the business
4. Assist in the preparation of forecasts, budgets and other reporting and analysis
5. Assist in local statutory compliance matters such as corporate secretarial, audit, and taxation.
6. Ad hoc queries / requests from various stakeholders.
7. Reviewing Event & Business Performance
8. Other matters related to financial business

• Manage, organize, and control activities related to daily inventory management across LDC palm oil assets, including inbound/outbound and production planning to ensure smooth execution of commercial strategy.
• Provide meaningful insights by collecting and analyze data related to operations, including inventory levels, asset utilization, production performance and cost breakdown.
• Identify patterns, trends and areas for improvement based on data analysis to identify opportunities for optimization.
• Prepare regular reports, dashboards, and presentations to communicate insights and recommendations to management.
• Utilize data modeling techniques and advanced Excel skills to create models, charts and simulations that effectively communicate complex data sets into a simple story.
• Apply profit-minded mindset into all analysis and decision-making by evaluating commercial opportunities and identifying cost impact that contribute overall business profitability.
• Conduct and lead various meetings, including industrial and commercial teams to align objectives and processes.

• Menawarkan KPR skema syariah kepada developer nasional.
• Ruang lingkup pemasaran khusus developer nasional.
• Mengurus administrasi calon nasabah kpr lengkap sesuai ketentuan btn syariah.

●     Melihat dan menganalisis perkembangan tren keuangan di pasar saat ini.

●     Melakukan penelitian serta analisis laporan keuangan perusahaan baik di masa lalu maupun saat ini.

●     Mengumpulkan data dan informasi perusahaan secara keseluruhan untuk dilaporkan kepada manager.

●     Menganalisa proses keuangan bisnis yang lebih baik, seperti perubahan anggaran hingga peningkatan modal.

●     Mengoptimalkan rencana komersial jangka panjang dengan berkonsultasi bersama tim manajemen terkait.

●     Mengembangkan inisiatif dan kebijakan demi peningkatan pertumbuhan keuangan perusahaan.

●      Melihat dan menganalisis perkembangan tren keuangan di pasar saat ini.

●      Melakukan penelitian serta analisis laporan keuangan perusahaan baik di masa lalu maupun saat ini.

●      Mengumpulkan data dan informasi perusahaan secara keseluruhan untuk dilaporkan kepada manager.

●      Menganalisa proses keuangan bisnis yang lebih baik, seperti perubahan anggaran hingga peningkatan modal.

●      Mengoptimalkan rencana komersial jangka panjang dengan berkonsultasi bersama tim manajemen terkait.

●      Mengembangkan inisiatif dan kebijakan demi peningkatan pertumbuhan keuangan perusahaan.

Requirements Analysis & Elicitation – Preparing Business requirements document.

Responsible to identify and define detailed functional specifications based on the business requirements document or user stories.

Analyse and propose the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation.

Convey functional and non-functional requirements to System Analysts to ensure clear and complete understanding of requirements.

Work closely with Technology to ensure proposed solution aligns with requirements.

Monitor and manage risks /issues related to requirements and scope-creep.

Assist in translating business requirements into test scenarios.

Experience in Business Analysis. 5-8 years

Experience in Corporate Payments/Transaction monitoring

KYC / CDD / Account opening procedures.

Pricing and Billing

Experience in analysis and implementation – identifying operational and technological impact, to ensure alignment between solution and business requirements.

Understanding of Technology but no need to have coding experience.

Candidates should be proficient in

1. Corporate Banking

2. Knowledge of scams and their modus operandi

3. Payment Fraud

4. Internet Banking

5. Regulatory and compliance around online payments

Personal Qualities:

Articulate well. Clarity in analyzing and writing business requirements.

Not an order taker, able to push back complex build needs and offer alternate solutions.

A great team player. Collaborate and communicate well with the other BAs.

Strong analytical and problem-solving skills.

Strong presentation and meeting skills

Proactive and has initiative to thrive in a fast-paced environment to deliver and meet deadlines

Highly resourceful and self-motivated

• handling Nasabah membantu permasalahan nasabah
• Membantu menjawab pertanyaan nasabah
• Menjelaskan terkait produk kepada nasabah

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.