1. Penanggung jawab Line Roda 2
2. Analisa & Report Claim Customer

Melakukan pemeliharaan Komputer, jaringan, dan telephone agar berjalan dengan baik

Some of your duties will include:

·        Coordinate and oversee airport operations to ensure efficiency and compliance with regulations. This includes managing flight schedules, ground services, and coordination between different departments.

·        Direct aircraft movement using hand signals and communication devices.

·        Guide aircraft to and from parking positions, gates, and maintenance areas.

·        Ensure proper alignment of aircraft for safe docking and undocking.

·        Supervise and regulate movement traffic on the apron.

·        Coordinate with air traffic control, pilots, and ground staff to facilitate smooth aircraft movement.

·        Provide accurate instructions and updates regarding aircraft positioning and status.

·        To ensure the safety of the movement of people, equipment and aircraft on the apron.

·        To Analyze all activities on the apron during peak hours and plan aircraft parking arrangements in an emergency case.

·        To ensure that the facilities on the apron are in good condition.

·        To evaluate and coordinate operational activities on the apron and able to communicate with pilots in terms of regulating aircraft movement on the apron, especially for airside movement service personnel on duty in the tower.

·        Assist in the coordination of refueling, servicing, and loading/unloading of aircraft.

·        Support other ground operations tasks as needed, including the management of ground equipment.

● Build and maintain strong relationships with live partners, acting as the key contact for all matters related to our services.
● Proactively work to increase disbursements for live partners, ensuring that they are fully utilizing our financial technology solutions.
● Continuously monitor and enhance partner satisfaction through prompt support and effective problem-solving, driving higher levels of loyalty.
● Conduct weekly check-ins with partners to provide them with product updates, performance reports, and address any challenges they face.
● Implement and distribute monthly updates and reports to all partners, highlighting their progress and identifying opportunities for growth.
● Collaborate with cross-functional teams to align on partner goals and develop strategies to meet their needs.

ABOUT YOUR ROLE:

You will be responsible  for order processing, order follow up, product inquiries, on-time deliveries to help elevate customer satisfaction. This is a CONTRACTUAL role for 6 months.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Responsible for order processing to ensure all purchase orders are being executed promptly, customer-required delivery date/times are being met at all times.
• Sales order credit hold check, cash in advance - payment check.
• Daily email backlogs updates to customers.
• Bi-weekly indent orders updates to customers.
• Be able to provide product and quality information and excellent response to customers.
• Coordinate clearing aging inventory and slow-move inventory.
• CS support administrative tasks when needed, CS back up

• Delivers excellent service, meticulously coordinates reservation (system-based) and manages guests' account and information
• Handles and records guest comments and complaints, may refer issues to Manager when necessary, and relay guests' messages to respective divisions promptly
• Perform night audit reporting
• Provides any tourism information related to apartment's surroundings
• Perform any other duties as required and directed by the Guest Services Manager or Management

• Melakukan Pemeliharaan Gedung Bagian Dalam
• Melakukan Pemeliharaan Gedung Bagian Luar
• Melakukan Pemeliharaan Toilet
• Melakukan Pemeliharaan dan Perawatan Taman

Tanggung Jawab Utama:

• Menangani pertanyaan dan kebutuhan pelanggan melalui telepon, email, atau langsung.
• Mengidentifikasi peluang penjualan baru dan mengembangkan hubungan dengan pelanggan potensial.
• Memproses pesanan, mengelola inventaris, dan memastikan pengiriman tepat waktu.
• Memberikan informasi produk atau layanan yang jelas dan akurat kepada pelanggan.
• Memastikan kepuasan pelanggan dengan menanggapi keluhan atau masalah secara efektif.
• Mengikuti prosedur internal untuk pelaporan dan dokumentasi aktivitas penjualan dan layanan pelanggan.

• Menyambut dan melayani tamu dengan ramah dan profesional.
• Mengambil pesanan makanan dan minuman dari tamu dengan akurat dan efisien.
• Menyajikan makanan dan minuman kepada tamu sesuai dengan standar perusahaan.
• Memastikan kepuasan tamu dengan memenuhi kebutuhan dan permintaan mereka secara tepat waktu.
• Memberikan rekomendasi menu dan menjelaskan spesialisasi hari ini kepada tamu.
• Menanggapi keluhan atau masalah tamu dengan cepat dan efektif, memastikan pengalaman tamu yang positif.