Guest Service Representative (English/Mandarin – Bahasa Speaking)
4 months ago
Be the face of the company in the marketplace at designated work locations.Achieve the required targets (scheduled preview presentations), effectively..
- Be the face of the company in the marketplace at designated work locations.
- Achieve the required targets (scheduled preview presentations), effectively and in a professional and honest manner.
- Understand AVC’s Club Points Ownership programme as well as know the package and incentives you are promoting to the public in appreciation of attending a Club Preview Presentation.
- Provide customer service and assistance as related to the location as necessary to help enhance customer experience.
- Know the Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
- Complete necessary paperwork for tour bookings generated during your designated shift.
- Call your booked guests the night prior to their preview date to confirm their attendance if required.
- Ensure sufficient collateral is in good condition and working order.
- Ensure your work location is neat and tidy.
- Attend scheduled team meetings.
- Phone Marketing Administration with tour bookings generated during your designated shift.
- Always ensure that you represent the company in an ethical, moral, and professional manner, ensuring that the company and its associated brands are not compromised.
- Support the company’s marketing strategies.
- Set and review performance goals weekly, monthly, and YTD.
- Respect and interact with your colleagues to maintain a ‘one team’ ethos.
- Demonstrate a full understanding of AVC’s culture and processes.
- Maintain an awareness of current events (e.g., news, sports, music, culture) and AVC destinations to foster relationship building with potential guests and owners.
- Perform other duties as assigned, which may include business travel.
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