About Us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

The Team

The Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet considerate approach in creating the right experiences, products and content for her. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.

If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!

The Role

You will interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Understand our customers deeply and provide them with the best experience by managing, improving, and coming up with new initiatives & services.

Main Responsibilities :

• Communicate with customers by telephone or electronically for order process, payment reminder, follow up cancel order, return order, resi number information, daily/weekly launching blast, etc.
• Respond promptly to customer inquiries.
• Analyze customer problems / requests to resolve customer complaints and provide alternatives & solutions.
• Provide accurate and complete information in accordance with procedures and policies (pricing, delivery information, etc) to customers.
• Maintain customer databases and manage administration.
• Organize workflow to meet customer timeframes.
• Record and follow up the details of customer interactions (inquiries, comments, complaints, and actions taken).
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Perform customer verifications and registration of new customer accounts.
• Direct requests and unresolved issues to the designated resource.
• Communicate and coordinate with internal departments.
• Provide feedback and point out problematic areas to the leader to constantly improve internal processes.

Requirements & Experiences :

• High school diploma, general education degree or equivalent.
• Willing to work in shifting schedule (weekday, weekend, and public holidays).
• Good Interpersonal skills (listening, communication and positive motivation).
• Good communication skills (greeting & closing chats, probing, choice of words, listening, and empathy).
• Knowledge of customer service principles and practices.
• Knowledge of relevant computer applications and social media platforms (Whatsapp, Line, Live Chat, Facebook, Instagram, Email, etc).
• Knowledge of administrative procedures.

What you should be :

• A customer-centric mindset - always thinking of the customer first!
• Fun, positive, charismatic and a good team player
• Charismatic & good motivator to influence a high-spirited team
• A self-starter, proactive and hands-on approach. Get it done right, and fast!
• Ability to multitask and work under pressure!
• Excellent time-management and analytical skills
• Sensitive to and have the ability to recognize the customers’ needs and wants

The Assistant Manager Supply Chain performs sales forecast planning (PSI planning), revenue recognition process control, logistic cost control, import/export handling, logistic scheduling, inventory management for product parts and accessories in a warehouse in line with the organizational strategy and guidelines. He/she will ensure the execution of the registration/market access process (regulatory affairs) so that product launch schedules are met, customer satisfaction is achieved including compliance with the applicable regulatory requirements.

• Making reliable sales forecast and getting consensus with Sales and Marketing as a basis of necessary inventory replenishment.
• Keeping optimal inventory level in line with sales, marketing, service requirements on monthly basis.
• Coordinate with 3PL for vessels scheduling, ETD/ETA updates, Bill of lading, document check and custom clearance updates from 3PL.
• Input inventory purchases into Stock/inventory system . Report exceptions like shortages, damages etc.
• Report on back order, short stock, excess items, slow moving inventory of products and accessories and communicate to concerned stake holders. Work on inventory optimization.
• Time to time review of logistics and warehouse operational expenses in line with monthly budget. Work on logistics supply route optimization to fulfill the demand on time.
• Execute the process of product registration and market access approval in the designated countries including providing all required documents and certificates within the specified timeframe proactively to allow “as early as possible” product registration.

• Bachelor Degree in Supply Chain or related field
• Min 5-10 years experience in supply chain
• Strong cross functional communication skills.
• Knowledge of basic INCO terms, shipping, custom requirements
• ERP Knowledge of SAP/JDE/Anaplan
• Good knowledge of import/export documentation and regulation.
• Knowledge of 3PL operations and logistics planning/scheduling is preferred.
• Proficient in the English language, both written and verbal.
• Proficient in Microsoft Office applications (Words, Excel, Pivot table)

*ALL INTERVIEWS WILL BE CONDUCTED IN ENGLISH

• Work with regional financial management dept. to check all company’s financial and accounting operations to ensure correct financial statements on monthly basis.
• Provide timely and accurate financial reports (P&L and BS) and interpret financial information to management while recommending further courses of action.
• In charge of company’s management rules, design internal procedures and related documents to ensure effective risk management and efficient workflow.
• Manage audit processes (Internal- and External audit) and ensure compliance with required standards on financial internal controls (J-SoX, US GAAP, IFRS, OGR) as well as provide compliance training to enhance employees’ understanding and attention to prevent any compliance issue.
• Provide accurate estimation of administrative expenditure to support management to plan yearly budget and quarterly forecast.
• Perform monthly balance sheet review and ensure compliance with US GAAP, local GAAP and group requirements.
• Finance data maintenance related to general ledger in line with Omron Accounting policies and local compliance. Coordinate data alignment with OMCP.

• 5 – 10 years of practical experience in accounting or audit field.
• At least 4 years of demonstrated experience in internal control.
• Proven skills in process and compliance management
• Proven reporting and analytical skills
• Knowledge of relevant ERP systems (JD Edwards)
• Proficient in the English language, both written and verbal
• Excellent and effective communication skills.
• Have experience in handling corporate tax.
• Detailed orientated and accurate

• Bachelor degree of Accounting

• Take charge of implementing strategy and managing collection activities across branches in the specified area.
• Create and oversee collection strategies, and track progress across branches.
• Monitor the collection performance and cost efficiencies of all branches.
• Be accountable for achieving collection targets across branches.

• At least a Bachelor's Degree.
• Possess a minimum of 5 years of experience in a managerial role focused on Collection and Recovery within financial institutions.
• Must exhibit excellent negotiation and problem-solving skills, as well as strong mathematical abilities. Additionally, proficiency in training is essential.
• Display effective management skills, showcasing the ability to make decisions under challenging circumstances.
• Demonstrate a high level of ethical commitment and trustworthiness.

Riverside Golf Club Bogor is currently seeking a highly motivated and experienced Human Resources Manager to join our team. As the Human Resources Manager, you will be responsible for overseeing all aspects of the HR department, ensuring the effective implementation of HR policies and procedures, and providing support to our employees. The ideal candidate will have a strong background in HR management, excellent communication and leadership skills, and the ability to work in a fast-paced environment.

Responsibilities:

• Develop, implement, and maintain HR policies and procedures
• Manage the recruitment and selection process, including interviewing and onboarding
• Conduct training and development programs for employees
• Oversee employee performance evaluations and provide feedback
• Handle employee relations issues and facilitate conflict resolution
• Manage employee benefits and compensation programs
• Ensure compliance with all applicable HR laws and regulations
• Keep up-to-date with industry trends and best practices in HR

• Bachelor's degree in Human Resources or related field
• Minimum of 5 years of experience in HR management
• Strong knowledge of HR laws, regulations, and best practices
• Proven leadership and team management abilities
• Ability to handle local community
• Experience with HRIS systems

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

The Role
You will be at the front seat in delivering the best service and experience to our customers through retail and operations. For retail you will drive the business expansion while strategically opening stores whenever it is suitable and help shape the retail playbook delivering the best retail experience to our customers. In operations you will uphold the highest standard of excellence to be the best in class. You will be leading one of the biggest departments in Love, Bonito Indonesia. Your role entails being in-charge of the day-to-day decision making, retail financial success and strategic business expansion, you will shape a large contribution for the growth of the company in the next few years. You will be directly reporting to the Country Head and will work closely with the Retail HQ team in Singapore.

Main Responsibilities

Business Development: Retail Strategic Expansion

• Create a strategic plan for LB retail expansion to address new customer and revenue growth opportunities head-on; includes planning and budget management, leveraging financial and smart calculated business decisions.
• Conduct market research and reach out to landlords for offers and negotiations.
• Constant innovation in balancing both sales and customer experience; making LB the most-wanted brand in town.
• Accountable to report to the local Management and Regional office for the retail performances and future growth plans. 
• Maintain good relationships with external parties such as landlords, malls, department stores, contractors, etc. 
• Develop project scopes and objectives, involving all relevant stakeholders and ensuring feasibility. 
• Analyze store performance and feeding relevant and insightful information to other departments such as Merchandising, BI, and Marketing. 
• Ability to propose and execute an opening or closing of stores/ counters depending on business needs and strategies.
• Rental negotiations and feasibility study for existing retail locations during contract renewals and/or crisis-management. 

Retail Operations  

• Lead the retail team which includes the area supervisors, store supervisors and sales associate; making clear JD & KPI for each team member and aiding them to achieve it.
• Hire and train team members to bring LB core values to life; Making sure all the retail team embodies the brand and its vision. 
• Point out problematic areas and seek to constantly improve policies, operational procedure and internal processes. 
• Store visits to spot training gaps, evaluate effectiveness of recent training and build strong relationships with store teams.
• Projects include: Initiatives for customer loyalty, marketing plan and projects related to leveraging current retail presence.
• Key person in liaising cross-department functions to ensure day-to-day operations.

Requirements & Experiences :

• 5+ years of experience in retail and have had prior credentials as brand manager, retail manager, business development or related experience.
• BA/ BS degree in business, marketing, economics or other related fields.
• Detailed oriented, highly analytical and distinctly logical.
• Ability to work in a fast-paced environment with high goals and KPIs by delivering quick results
• Great management and people-development skills.
• Effective communicator and an influential team player.
  

What you should be :

• Excellent leadership skills in growing a high-spirited team, leading various levels of staff/ team members.

• A passion in retail, fashion and customer experience.
• A people-centric mindset (both customers and employees) - always putting people at the center of everything!
• The magic balance between intuition, experience of what you know works, and research/data driven recommendations.
• Track record for developing complex customer-oriented operations and projects with cross-functional stakeholders.
• A fast learner, possesses excellent organizational, budgeting and project management skills.
• A self-starter, proactive and hands-on approach. Get it done right and fast!
• Strong communication skills and ability to influence teams and project stakeholders.
• Excellent time-management and analytical skills to ensure flawless execution of projects and solve problems which may arise.

About Us

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. Currently, INDICO start to expand its business in Agritech and Agribusiness named Telkomsel DFE (www.dfe.farm/).

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

INDICO is looking for a dynamic and result-driven Business Commercial and Partnership Manager to join our growing team. As a Business Commercial and Partnership Lead, you will play a crucial role in developing and implementing business strategies and establishing partnerships to drive growth and achieve business objectives.

What you will do but not limited to:

Partner Acquisition

• Identify potential business partners aligned with the company’s goals and target market.
• Develop and execute strategies to attract and onboard new partners
• Conduct market research to identify trends and opportunities for partnership development.

Negotiation and Deal Structuring

• Collaborate with Legal and Finance & Accounting team to structure and negotiate partnership agreement.
• Ensure the partnership agreements are mutually beneficial and aligned with the organization’s objectives.
• Manage and cultivate relationships with key business partners, including negotiations, contract agreements, and ongoing partnership management.

Relationship Management

• Foster strong relationships with existing partners to maximize revenue streams.
• Act as the main point of contact for partner inquiries and concerns.
• Regularly assess partner satisfaction and address any issues promptly.

Revenue Growth

• Develop and implement initiatives to increase revenue from existing partners.
• Analyze partner’s performance and recommend strategies for revenue optimization.
• Collaborate with the Sales team to identify cross-selling and upselling opportunities.

• Bachelor’s degree in Business Management, Marketing and/or related field.

• Minimum of 6-7 years of experience in Sales, Partnership Management and/or Business Development in Retail market, FMCG and/or Agribusiness
• Proven track record in driving revenue growth and establishing strategic partnerships.
• Strong networking and relationship management skills.
• Excellent negotiation, communication and presentation skills.
• Ability to analyze market trends and customer needs and translate them into business strategies.
• Knowledge of the Indonesian Retail market and/or Horeca ecosystem.
• Experience in managing cross-functional teams and collaborating with internal stakeholders.
• Self-motivated, proactive, able to work independently and willingness to travel as needed.

As a Team Leader, you are responsible for ensuring consistency of approach & process across all Customer Support teams.

What you will do:

• Provide strong leadership and guidance to the team
• Motivate, coach, inspire and develop everyone within the team
• Ensure that support cases are prioritised in line with agreed parameters
• Take ownership of customer escalations on a regular basis, striving for timely resolution and performing root cause analysis where required
• Manage the performance and development of everyone within the team. This incorporates 1:1 reviews, supporting personal development plans, ongoing coaching and conducting 6 monthly and annual performance development reviews
• Proactively manage and plan the resolution of all outstanding customer support cases within your area of remit. This includes driving resolution %, whilst also effectively managing aged support cases, with up to date plans to resolve all outstanding cases.
• Effectively plan and review resource availability of the team to ensure adequate resources are available to meet forecast demand. To reassess plans on an ongoing basis and make any necessary adjustments to shrinkage.
• Work with support manager to ensure through induction procedures for new starters.
• As part of the leadership tea, you will be responsible for driving improvements and creating enthusiasm regarding change.
• Foster an environment of continuous improvement and development, measuring success.
• You will need to drive the achievement of SLA’s and KPI’s, including measuring, monitoring, managing, and communicating. You will set SMART objectives to support any key areas of focus.
• To comply with the company’s information  and security requirements and all the company’s business procedures, policies, and ISO/BS standards.