Dibutuhkan Customer Support (CS) untuk stand-by hanya setiap Sabtu dan Minggu (kerja lepas).

Tanggung jawab:

• Membantu dalam penyelesaian keluhan dan masalah pelanggan secara tepat waktu dan efektif.
• Memantau dan mengevaluasi interaksi layanan pelanggan untuk memastikan kualitas dan konsistensi.
• Bekerjasama dengan departemen lain, seperti pemasaran dan pengembangan produk, untuk menangani keprihatinan pelanggan dan meningkatkan pengalaman pelanggan secara keseluruhan.
• Menganalisis umpan balik pelanggan untuk mengidentifikasi tren, area untuk perbaikan, dan peluang untuk inovasi.

1. Recommend the sales force to be recruited in appointed region.

2. Coordinate and monitor recruitment of agency sales force in appointed region and ensure the quality of recruited agents.

3. Organize and monitor sales activity of sales force in appointed region.

4. Develop the sales force’s capability in appointed region with training, coaching and mentoring programs.

5. Develop, coach and evaluate subordinates to ensure productive and competent talent.

1. Building strategies to boost presence in conventional and digital media (thought leadership) while also managing reputation/issues.

2. Press/Media communications and relations, and reports

3. Communications to customers via monthly newsletter/WhatsApp blast/other channels

4. Corporate Social Responsibility

5. Communications Reports for an internal audience

6. Regulatory-required reports: Report to OJK

7. Drafting report: Sustainability Report, Annual Report, Financial literacy activities

1. Delivering research, unearth actionable insights, formulate and present brand strategies to management and relevant functions.

2. Developing brand architecture, positioning and strategy and internalize it in corporate planning strategy.

3. Overview, monitor and report all brand strategic utilization across company functions (internal & external stakeholders), ensuring compliant with our brand guideline and values and manage reputation risk for our brand.

4. Provide holistic brand experiences by take part in all company strategic initiatives, ensuring adhering brand values and improving our brand awareness & consideration to achieve best in class aspiration.

5. Collaborate with creative & corporate communications teams and contribute to improve core brand team deliverables

1. Analyse the structure of a business, Identify problems within a business, including through using data modelling techniques.

2. Formulate ways for businesses to improve based on research and analysis.

3. Collect, organise and analyse data from various sources to track and report on agency performance metrics such as sales productivity.

4. Develop and maintain dashboards, reports and other data visualization tools

1. Lead application development team and ensure effective working environment.

2. Improve existing application and process to ensure effective current process.

3. Clear impediments/dependencies in projects to speed up progress.

4. Resolve incidents and ensure system availability within agreed SLA.

5. Resolve known problems and improve system stability.

6. Monitor and prevent issues that can impact system availability.

7. Manage and develop team members.

8. Manage and prioritize project pipeline and allocating team members effectively.

Role Description

This is a full-time on-site role for a SCM Manager at Samyang Foods Indonesia in Jakarta. The SCM Manager will be responsible for demand planning, supply and inventory management, procurement, and utilizing analytical skills to optimize the supply chain process.

Job Responsibilities

• Develop and implement comprehensive supply chain strategies to support business growth and operational efficiency.
• Align supply chain operations with the company's strategic objectives and distributor's capabilities
• Monitor stock levels and ensure optimal inventory to meet market demands while minimizing holding costs.
• Coordinate inventory forecasts based on sales trends, seasonal factors, and distributor input.
• Oversee logistics activities, including inbound and outbound shipments, to ensure timely and cost-effective delivery.
• Collaborate with the distributor to optimize transportation routes and delivery schedules.
• Identify and implement opportunities for supply chain process enhancements to reduce costs and improve service levels.
• Ensure compliance with local regulations, customs requirements, and company policies in all supply chain activities.
• Manage the validity invoice from vendor
• Prepare regular reports on supply chain performance, costs, and efficiency metrics.

Job Description:

Samyang Foods Indonesia is seeking an experienced and dynamic HR & GA Manager to join our team. The successful candidate will be responsible for overseeing all aspects of human resources and general affairs, ensuring alignment with the company's strategic goals.

Responsibilities:

• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Manage the recruitment and selection process.
• Bridge management and employee relations by addressing demands, grievances, or other issues.
• Support current and future business needs through the development, engagement, motivation, and preservation of human capital.
• Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.
• Assess training needs to apply and monitor training programs.
• Report to management and provide decision support through HR metrics.
• Ensure legal compliance throughout human resource management.
• Prepare and manage the HR and GA budget.
• Manage payroll, tax, and employee benefits structure.
• Handle expatriate management and related processes.

• Develop and implement national sales strategies to achieve company targets
• Lead and manage a team of sales professionals
• Build and maintain strong relationships with distributors and key accounts
• Identify new business opportunities and expand market share
• Analyze sales data and market trends to optimize performance
• Monitor competitor activity and develop effective counter-strategies
• Ensure compliance with company policies and industry regulations

• Membuat jadwal pembangunan untuk memastikan proyek pembangunan selesai menurut batasan biaya dan waktu yang telah ditetapkan
• Memastikan kesesuaian kegiatan pembangunan proyek dengan seluruh ketentuan perijinan yang berlaku
• Melakukan kunjungan ke lapangan untuk memeriksa kesesuaian hasil pembangunan untuk mememastikan bahwa sesuai prosedur
• Memberikan masukan / usulan kepada Konsultan / kontraktor untuk mendapatkan hasil yang optimal dari segi sipil / struktur
• Membuat evaluasi atas Surat Penawaran Harga dari Kontraktor/ Supplier (SPH), Mendapatkan evaluasi SPH dari Konsultan, Membuat laporan SPH, Membuat Surat Perjanjian Kerja (SPK) guna mendapatkan persetujuan dari pihak yang berwenang mengesahkan dokumen sesuai dengan Responsibility Authority and Delegation (RAD)
• Memastikan dan Mengkoordinasikan proses mendapatkan penawaran Kontraktor/ Supplier (tender) mulai dari penyiapan dokumen, penyerahan, penjelasan 

• Menguasai bidang QS, administration skill, filing, Management high rise building, material knowledge, drawing understanding
• Memimpin dan mengelola sumber daya Quantity Surveying dalam menyiapkan proses tender sampai penunjukan kontraktor,
• memeriksa perhitungan nilai tagihan, perhitungan nilai VO dan proses administrasi pembayaran tagihan kepada kontraktor dan konsultan dengan merujuk kepada dokumen kontrak (sifat, nilai, batasan kontrak, dan BQ) dan SOP terkait agar supaya pengerjaan proyek sesuai atau tidak melampaui target anggaran yang telah ditetapkan

- Translate documents from Chinese to Indonesian or vice versa

- Assist in communication between Managers and local employees and during meetings

- Help do the work of filling and administration division

- Assist and report directly to the Area Manager

- Helping the Manager's communication with the Customer

• Create comprehensive sales strategies to meet revenue targets and expand market presence in modern trade channels, both nationals and local modern trade channels.
• Overseeing the budget for modern trade channels, ensuring efficient allocation of resources and profitability.
• Establish and maintain strong relationships with key account partners.
• Create and ensure the delivery of JBP (joint business plan)
• Manage and develop a team of key account representatives.

Financial Planning and Analysis:

• Develop and implement financial strategies, budgets, and forecasts.
• Conduct financial analysis, reporting, and modeling.
• Monitor financial performance by measuring and analyzing results, initiating corrective actions, and minimizing the impact of variances.

Accounting and Compliance:

• Ensure compliance with financial regulations and standards.
• Oversee the preparation of financial statements in accordance with generally accepted accounting principles (GAAP).
• Coordinate the preparation of regulatory reporting.

Cash Flow Management:

• Manage cash flow, including forecasting, and ensure sufficient funds are available to meet ongoing operational and capital investment requirements.
• Optimize the handling of banking relationships and initiate appropriate strategies to enhance cash positions.

Risk Management:

• Identify and manage financial risks, including foreign currency exchange, interest rates, and other financial instruments.
• Ensure the company’s financial policies and procedures are effective and up-to-date.

Team Leadership:

• Lead, mentor, and develop the finance team.
• Oversee the daily operations of the finance department, including accounts payable, receivable, payroll, and general ledger.
• Ensure continuous improvement of finance processes and systems.

Develop and Implement Growth Strategies:

• Identify new growth opportunities and develop strategies to capitalize on them.
• Work closely with the marketing, sales, product, and customer success teams to execute growth initiatives.

Data Analysis and Insights:

• Analyze user data and market trends to identify growth opportunities.
• Track and report on key growth metrics, and use insights to optimize strategies.

Experimentation and Testing:

• Design, implement, and analyze A/B tests and other experiments to identify the most effective growth strategies.
• Iterate on successful experiments to scale growth efforts.

Cross-functional Collaboration:

• Partner with product and engineering teams to develop features that drive growth.
• Collaborate with the marketing team to create and optimize campaigns.

User Acquisition:

• Develop and execute campaigns to acquire new users through various channels, including digital marketing, content marketing, partnerships, and more.

User Retention and Engagement:

• Implement strategies to increase user engagement and retention, including onboarding programs, loyalty programs, and personalized experiences.

Market Research:

• Conduct market research to stay updated on industry trends and competitor activities.
• Use research insights to inform growth strategies and identify new opportunities.

Reporting and Documentation:

• Maintain detailed records of growth experiments, outcomes, and learnings.
• Prepare and present regular reports on growth performance to senior management.

• Supervise daily warehouse operations, ensuring efficiency and timeliness in receiving, storing, shipping, and inventory management.
• Optimize layout for better space utilization and workflow, planning material storage locations for streamlined processes.
• Maintain accurate inventory records through regular stock counts, monitor inventory levels, recommend procurement, and prevent overstock or stockouts.
• Train and manage warehouse staff to ensure safety and performance.
• Coordinate logistics with suppliers and customers to ensure timely deliveries, and maintain quality and safety standards for all goods.
• Maintain compliance with the company's quality management system.

Financial Responsibilities  :

• Memastikan produktivitas cabang dalam melakukan referral & cross selling produk/ layanan tertentu untuk pencapaian target Individu & Team 

Operational Responsibilities :

• Bertanggung jawab atas transaksi : Pembukaan dan Penutupan Rekening ; Pembuatan dan Penerbitan Cek/BG, Bilyet Deposito dan Print Certificate, Buku Tabungan dan Kartu ATM ; Safe Deposit Box (SDB); Pengkinian Data CIF sehubungan pelaksanaan KYC/AML ; dan Blokir/Buka Blokir Rekening, Hold Dana Rekening sesuai instruksi nasabah dan persyaratan dokumen berlaku.
• Melakukan analisa dan mitigasi risiko atas seluruh proses transaksi dari nasabah agar berlangsung secara lancar dan prudent.
• Menindaklanjuti hasil Finding Audit internal/eksternal dan QA Finding sesuai dengan waktu yang ditetapkan.
• Memastikan konsistensi penggunaan seluruh sistem dan pelaporan melalui aplikasi CST, TST, DHN, OMPK dan AML/KYC
• Melakukan tertib administrasi, menjaga kerahasiaan data nasabah, tertib pengelolaan dokumen nasabah dan surat berharga, menjaga kerahasiaan password dan aktivitas kontrol lainnya & membuat laporan sesuai kebutuhan.

Service Responsibilities :

• Bertanggung jawab atas Penanganan pengaduan nasabah
• Bertanggung jawab atas Proses KYC dan AML
• Memberikan layanan terbaik sesuai standard dan nilai layanan yang ditetapkan perusahaan, serta mencapai target pengukuran kualitas layanan baik eksternal ataupun internal .
• Menerima, menangani & menyelesaikan masalah atau pengaduan nasabah dan memastikan penanganan pengaduan nasabah telah dicatat, ditindaklanjuti, dan diselesaikan sesuai dengan standar, prosedur, dan SLA yang berlaku. 

Financial Responsibilities  :

• Membuat rencana aktivitas penjualan berdasarkan target yang ditetapkan, menentukan prioritas yang harus dicapai dalam jangka pendek maupun jangka panjang sehingga rencana kerja tersosialisasi dengan baik.
• Memastikan penguasaan dan pemahaman mendalam atas produk-produk yang dikeluarkan perusahaan, maupun produk-produk investasi dan relevansinya dengan kebutuhan pasar 

Operational Responsibilities :

• Mematuhi prosedur dan peraturan internal maupun eksternal dalam hal : KYC, Compliance, Certification, Audit.

Service Responsibilities :

• Memastikan pelaksanaan  pelayanan kepada nasabah untuk memastikan kepatuhan terhadap standar perusahaan dalam meningkatkan kualitas kepuasan nasabah
• Memastikan tingkat kepuasan nasabah atas layanan finansial yang diberikan, demi membangun hubungan baik dengan nasabah preferred existing maupun baru

Memastikan seluruh keluhan/complaint nasabah terselesaikan dengan baik, serta memastikan penyelesaian dilakukan tepat waktu dan memenuhi kebutuhan nasabah dengan tetap memperhatikan ketentuan yang berlaku di CIMB Niaga.