MAIN RESPONSIBILITIES

Customer Relations

• Provides a friendly and personalized welcome for guests.
• Offers attentive service and adapts to any constraints guests may have.
• Heeds any remarks made by guests and ensures follow-up.
• Establishes good relations with guests, offering advice and fostering customer loyalty.

Professional Techniques / Production

Completes the following tasks:

• Prepare the point of sale and preparation areas.
• Welcomes guests and provides waiter service.
• Cleans and tidies the restaurant and prepares areas after closing.

• Before every work shift, learn about dish composition and any shortages.
• Organizes his/her work to suit fluctuations in numbers, events, and guests.
• Ensures the equipment used remains in good condition. 

Team management and cross-departmental responsibilities

Communicates and cooperates closely with the other departments (kitchens, bars, lobby, banquet, etc)

Commercial / Sales

• Is attentive to and respects guests' needs.
• Helps increase customer loyalty through quality of service.
• Conveys an attitude in tune with the brand, contributing to the friendly atmosphere of the restaurant and dining rooms.
• Recommends and promotes the F&B and bar offers. In a wider context, is familiar with the hotel's services and latest offers.

AYANA Hospitality is looking for a visionary and results-oriented General Manager to lead the Riverside Golf Bogor. In this key leadership role, you will be responsible for overseeing all aspects of the golf course's operations, enhancing the guest experience, and driving business growth.

Responsibilities

• Develop and implement strategic plans to achieve operational excellence and financial targets.
• Manage daily operations, including staffing, budgeting, and marketing for the golf course.
• Ensure high standards of hospitality and customer service are maintained.
• Oversee maintenance and improvements of the facilities and services provided.
• Build and maintain relationships with local businesses, stakeholders, and community members.
• Analyze competitor activities and market trends to identify opportunities for growth.
• Lead, motivate, and develop the team to ensure high levels of employee engagement.
• Monitor and report on performance metrics and adjust strategies as needed.

• Proven experience as a General Manager or similar managerial role in the hospitality or golf industry.
• Strong financial acumen with experience in budgeting and forecasting.
• Exceptional leadership and communication skills.
• Ability to build and develop a high-performing team while promoting a positive culture.
• Proficient in using management software and MS Office Suite.
• Strong customer service orientation and the ability to engage effectively with guests.
• Knowledge of the golfing industry and current trends.
• Bachelor’s degree in Business Administration or related field; Master’s degree preferred.

• Positive Working
• Great Environment
• Supportive Team Work