• Mengidentifikasi solusi permasalahan pada perangkat keras dan perangkat lunak;
• Mendiagnosis dan memperbaiki kesalahan;
• Menyelesaikan masalah jaringan;
• Menginstal dan mengkonfigurasi perangkat keras dan perangkat lunak;
• Berbicara kepada pelanggan untuk segera mengetahui akar permasalahannya;
• Memberikan umpan balik pelanggan yang tepat waktu dan akurat;
• Berbicara dengan pelanggan melalui serangkaian tindakan untuk menyelesaikan masalah;
• Menindaklanjuti dengan klien untuk memastikan masalah teratasi;
• Mengganti atau memperbaiki bagian yang diperlukan;
• Mendukung peluncuran aplikasi baru;
• Memberikan dukungan berupa dokumentasi prosedural;
• Mengelola banyak kasus pada satu waktu;
• Menguji dan mengevaluasi teknologi baru;
• Melakukan pemeriksaan keamanan kelistrikan pada peralatan.

• Mengidentifikasi solusi permasalahan pada perangkat keras dan perangkat lunak;
• Mendiagnosis dan memperbaiki kesalahan;
• Menyelesaikan masalah jaringan;
• Menginstal dan mengkonfigurasi perangkat keras dan perangkat lunak;
• Berbicara kepada pelanggan untuk segera mengetahui akar permasalahannya;
• Memberikan umpan balik pelanggan yang tepat waktu dan akurat;
• Berbicara dengan pelanggan melalui serangkaian tindakan untuk menyelesaikan masalah;
• Menindaklanjuti dengan klien untuk memastikan masalah teratasi;
• Mengganti atau memperbaiki bagian yang diperlukan;
• Mendukung peluncuran aplikasi baru;
• Memberikan dukungan berupa dokumentasi prosedural;
• Mengelola banyak kasus pada satu waktu;
• Menguji dan mengevaluasi teknologi baru;
• Melakukan pemeriksaan keamanan kelistrikan pada peralatan.

• Mengidentifikasi solusi permasalahan pada perangkat keras dan perangkat lunak;
• Mendiagnosis dan memperbaiki kesalahan;
• Menyelesaikan masalah jaringan;
• Menginstal dan mengkonfigurasi perangkat keras dan perangkat lunak;
• Berbicara kepada pelanggan untuk segera mengetahui akar permasalahannya;
• Memberikan umpan balik pelanggan yang tepat waktu dan akurat;
• Berbicara dengan pelanggan melalui serangkaian tindakan untuk menyelesaikan masalah;
• Menindaklanjuti dengan klien untuk memastikan masalah teratasi;
• Mengganti atau memperbaiki bagian yang diperlukan;
• Mendukung peluncuran aplikasi baru;
• Memberikan dukungan berupa dokumentasi prosedural;
• Mengelola banyak kasus pada satu waktu;
• Menguji dan mengevaluasi teknologi baru;
• Melakukan pemeriksaan keamanan kelistrikan pada peralatan.

• Mengidentifikasi solusi permasalahan pada perangkat keras dan perangkat lunak;
• Mendiagnosis dan memperbaiki kesalahan;
• Menyelesaikan masalah jaringan;
• Menginstal dan mengkonfigurasi perangkat keras dan perangkat lunak;
• Berbicara kepada pelanggan untuk segera mengetahui akar permasalahannya;
• Memberikan umpan balik pelanggan yang tepat waktu dan akurat;
• Berbicara dengan pelanggan melalui serangkaian tindakan untuk menyelesaikan masalah;
• Menindaklanjuti dengan klien untuk memastikan masalah teratasi;
• Mengganti atau memperbaiki bagian yang diperlukan;
• Mendukung peluncuran aplikasi baru;
• Memberikan dukungan berupa dokumentasi prosedural;
• Mengelola banyak kasus pada satu waktu;
• Menguji dan mengevaluasi teknologi baru;
• Melakukan pemeriksaan keamanan kelistrikan pada peralatan.

• Mengidentifikasi solusi permasalahan pada perangkat keras dan perangkat lunak;
• Mendiagnosis dan memperbaiki kesalahan;
• Menyelesaikan masalah jaringan;
• Menginstal dan mengkonfigurasi perangkat keras dan perangkat lunak;
• Berbicara kepada pelanggan untuk segera mengetahui akar permasalahannya;
• Memberikan umpan balik pelanggan yang tepat waktu dan akurat;
• Berbicara dengan pelanggan melalui serangkaian tindakan untuk menyelesaikan masalah;
• Menindaklanjuti dengan klien untuk memastikan masalah teratasi;
• Mengganti atau memperbaiki bagian yang diperlukan;
• Mendukung peluncuran aplikasi baru;
• Memberikan dukungan berupa dokumentasi prosedural;
• Mengelola banyak kasus pada satu waktu;
• Menguji dan mengevaluasi teknologi baru;
• Melakukan pemeriksaan keamanan kelistrikan pada peralatan.

Kualifikasi / Persyaratan :

Pria Usia Max. 35 Tahun.

Pendidikan Minimal SMA Sederajat

Memahami Jaringan Komputer (Mikrotik)

Memahami Harware Komputer

Memahami Sistem Operasi

Memahami troubleshooting dan instalasi PC,

Mahir Menggunakan Microsoft Office.

Bisa Bekerja Bersama TIM

Memiliki keterampilan dalam configuring IT peripherals (PC, Notebook, DVR CCTV, Printer Scanner, Barcode Scanner).

Teliti, Jujur, Inisiatif Dan Pekerja Keras.

IT Demand Manager 

• Menyiapkan kelengkapan adminstrasi/ dokumentasi untuk proyek yang sedang berjalan, proses rekonsiliasi, hingga penagihan dan pembayaran.
• Pengelolaan dan penyimpanan semua dokumentasi dan laporan terkait project.
• Penyiapan kelengkapan administrasi dan kebutuhan lainnya untuk event internal dan eksternal .

PRINCIPAL RESPONSIBILITIES

Essential Functions and Responsibilities

• To provide input into the implementation of the marketing and sales strategy, to ensure we meet our objectives and property sales/rental opportunities are handled to the benefit of project.
•  To participate in development of systems and processes to identify potential customers - their profiles and requirements so that products and services are highly marketable and sales targets are achieved.
• To provide comparison for the targeted property with similar properties that have recently sold / leased, in order to determine its competitive market price/rental.
• To establish and maintain effective working relationships within the organization (Jakarta office & regional offices) and with clients, external agencies, in order to promote property sales/lease and achieve targets.
• To accompany buyers / tenants during visits to and inspections of property, advising them on the suitability and value of the property they are visiting.
• To advise clients on market conditions, prices / rentals, legal requirements and related matters.
• To coordinate property closings and overseeing signing of documents.
• To prepare documents such as contracts, agreements, or closing statements.
• To assist as a “door opener” and identify new business opportunities.
• To penetrate and keep track of market activities.
• To develop relationship with occupiers with aim of securing appointment in the future.
• To liaise with the client’s representative for detail process and support in project administration.
• To conduct/support any other ad hoc tasks as assigned by the company

Professional Experience

• Bachelor’s degree in Architecture, Urban & City Planning, Real Estate Finance/Development or related disciplines.
• Proven track record with 1 – 3 years’ experience, preferably in Valuations

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Complaint Management Support, you will be essential in addressing customer grievances and ensuring their concerns are handled efficiently and effectively. This role requires strong communication skills and the ability to collaborate with various teams to enhance customer satisfaction and improve service quality.

Key Responsibilities:

• Manage incoming customer complaints through various channels, ensuring a prompt response and resolution.
• Analyze complaints to identify common themes or trends and relay this information to relevant stakeholders.
• Coordinate with cross-functional teams to ensure proper investigation and resolution of complaints.
• Document all interactions related to complaints in the complaint management system.
• Provide regular updates to customers regarding the status of their complaints and any actions taken.
• Assist in the preparation of reports on complaint metrics and insights to support continuous improvement initiatives.
• Participate in training sessions to improve complaint management processes and enhance team capabilities.
• Contribute to developing best practices for complaint handling and customer engagement.

• Bachelor's degree in Business Administration, Communications, or a related field.

• 1-2 years of experience in customer service, complaint management, or related roles.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Strong analytical skills to assess complaint data and identify areas for improvement.
• Detail-oriented and highly organized, with the ability to manage multiple priorities effectively.
• Proficient in Microsoft Office Suite
• Ability to work collaboratively in a team while being proactive and self-motivated.
• Fluency in Indonesian and good command of English is required.
• Capable of handling difficult customer interactions with professionalism and empathy.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

We are seeking a dedicated Corporate Finance Support professional to join our team. This role is essential for ensuring effective financial operations and analysis within the SAP system. You will assist the Corporate Finance team n implementing SAP solutions, improving financial reporting processes, and supporting ongoing financial activities.

What you will do but not limited to:

• Prepare daily, weekly, and monthly payment schedule. 
• Preparing and reviewing tax calculations and tax returns.
• Monitor and reconcile financial data within SAP, ensuring integrity and transparency.
• Support financial reporting accuracy by ensuring integration with SAP systems.
• Assist in implementing and maintaining SAP financial modules to optimize corporate finance functions.
• Participate in financial analysis and reporting tasks, providing insights derived from SAP data.
• Collaborate with cross-functional teams to streamline financial processes and enhance efficiency.
• Collaborate with the Corporate Finance team on ad-hoc tasks and projects. 

• Bachelor's degree in Finance, Accounting, or a related field.
• Minimum of 1 years of experience in corporate finance and proficiency in SAP systems.
• Strong understanding of finance principles and SAP finance modules.
• Detail-oriented with excellent analytical and problem-solving skills.
• Proficiency in Microsoft Excel and experience with other financial software.
• Strong analytical and problem-solving skills. 
• Ability to communicate effectively and work collaboratively across teams.
• Good command of written and spoken Bahasa and English is preferable.

• Membuat reporting & presentasi produk kepada owner / perwakilan calon NOO.
• melakukan negoisasi dengan pemilik HORECA / Depo / GT.
• Melakukan kunjungan area cakupan distributor.

• Membuat reporting & presentasi produk kepada owner / perwakilan calon NOO.
• melakukan negoisasi dengan pemilik HORECA / Depo / GT.
• Melakukan kunjungan area cakupan distributor.

• Membuat reporting & presentasi produk kepada owner / perwakilan calon NOO.
• melakukan negoisasi dengan pemilik HORECA / Depo / GT.
• Melakukan kunjungan area cakupan distributor.

• Membuat reporting & presentasi produk kepada owner / perwakilan calon NOO.
• melakukan negoisasi dengan pemilik HORECA / Depo / GT.
• Melakukan kunjungan area cakupan distributor.

• Membuat reporting & presentasi produk kepada owner / perwakilan calon NOO.
• melakukan negoisasi dengan pemilik HORECA / Depo / GT.
• Melakukan kunjungan area cakupan distributor.

1. Lead application development team and ensure effective working environment.

2. Improve existing application and process to ensure effective current process.

3. Clear impediments/dependencies in projects to speed up progress.

4. Resolve incidents and ensure system availability within agreed SLA.

5. Resolve known problems and improve system stability.

6. Monitor and prevent issues that can impact system availability.

7. Manage and develop team members.

8. Manage and prioritize project pipeline and allocating team members effectively.

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

1. Analyze business needs and identify appropriate technology solutions.
2. Design system implementation plans.
3. Collaborate with the development team, project manager, and business analyst to implement solutions.

Syarat :

- Wanita/Pria

- Usia Mix 35 Thn

- Berdomisili Jakarta Barat dan Sekitarnya

- Pendidikan Minimal S1 Akunting

- Pengalaman di bidang yang sama selama 2 Tahun

- Menguasai sistem akutansi Accurate diutamakan

- Memiliki Brevet minimal A&B, Familiar terhadap Perpajakan Terbaru

- Berpengalaman berkomunikasi langsung dengan AR Pajak

- Memiliki inisatif yang tinggi dalam menyelesaikan Problem Solving

- Menguasi Akutansi

- Memiliki kemampuan Analisis yang tinggi

deskripsi pekerjaan :

1. Menganalisis Laporan keuangan Perusahaan

2. Menganalisis proyek yang sedang berjalan

3. Membantu mendokumentasikan proses audit dan menyiapkan temuan audit Keuangan

4. Menyiapkan dan menyajikan laporan yang secara jelas mencerminkan hasil audit

5. Mengembangkan dan memelihara prosedur audit internal untuk memastikan bahwa prosedur paling baik dan paling efektif telah digunakan.

6. Memperoleh, menganalisis, dan mengevaluasi dokumentasi, laporan, dan data akuntansi.

7. memeriksa catatan keuangan

8. menulis laporan pada akhir audit yang menentukan tingkat akurasi dan kejelasan yang diperhitungkan.

9. memastikan laporan keuangan sudah mengikuti prinsip akuntansi yang diterapkan oleh perbankan

10. membuat catatan terperinci pada setiap langkah/proses audit atau sering disebut jejak audit

11. melindungi bisnis dari beragam skema penipuan dan menunjukkan perbedaan dalam metode akuntansi

As a Service Desk Engineer, you are the point of contact for end users and their operational questions, requests, and problems regarding IT services (also applications). Within the Service Desk, you are responsible for first- line solutions to problems in the IT services.

You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, and the helpdesk portal. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.

What you will do

• Supporting users by telephone, chat, portal in a broad area of IT topics like workstation, applications, telephony and network;
• As the SPOC for end users, analyzing the call or ticket and determines how and with whom it can best being solved;
• Registering, solving, communicating, coordinating and following up incidents and problems;
• Communication with end users and back end departments;
• Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage.

1. Performs general accounting activities, including the preparation, maintenance and reconciliation of ledger accounts and financial statements such as balance sheets, profit-and-loss statements and capital expenditure schedules.

2. Prepares, records, analyzes and reports accounting transactions and ensures the integrity of accounting records for completeness, accuracy and compliance with accepted accounting policies and principles

3. Conducts or assists in the documentation of accounting projects

4. Responsible to payment processing for operational transaction and daily monitoring operational transaction and reconciliation

5. Performs general accounting activities, including the preparation, maintenance and reconciliation of ledger accounts.

6. Assist in preparing monthly financial statements such as balance sheets, profit-and-loss statements and capital expenditure schedules.

7. Monitoring Operational Expense

8. Provide Association report (OJK report), website of association, IDX report, LLD LKNB (BI) report.

1. Schedule and prepare for training sessions with the channel and Support other teams in conducting the training.

2. Conduct training session in variuos format such as online training or offline training

3. Execute trainers competency development program

4. Maintain records and prepare reports on training activities

5. Create training impact analysis & improvement recommendation

DESKRIPSI PEKERJAAN

• Memiliki Pengetahuan dasar dalam proses bisnis IT, Database dan Update Informasi terbaru;
• Pengetahuan dasar dalam konsep Database serta update informasi terbaru;
• Menguasai skill dasar dalam database, terutama oracle database dan MSSQL;
• Mampu memahami script sistem (minimum bash dan shell programming) dan operating System;
• Manajemen proses, Komunikasi, Penyelesaian masalah;
• Ketelitian dan keakuratan dalam menganalisa;
• Melakukan eksekusi instalasi dan konfigurasi database; 
• Membuat draft dokumentasi konfigurasi dan topologi database; 
• Melakukan eksekusi instalasi dan konfigurasi database;
• Membuat draft dokumentasi konfigurasi dan topologi database; 
• Membantu proses analisa masalah dan melakukan perbaikan; 
• Melakukan pendampingan preventive maintenance database; 
• Membuat draft dokumen hasil monitoring database, laporan proses backup dan replikasi database; 
• Melakukan identifikasi dan mitigasi risiko Database; 
• Membuat draft dokumentasi instalasi dan konfigurasi database; 
• Bekerja sama dengan pihak ketiga terkait perencanaan, pengelolaan dan operasional database.

DESKRIPSI PEKERJAAN

• Pengetahuan mendalam dalam proses bisnis IT;
• Pengetahuan mendalam dalam konsep IT Network dan Security serta teknologi terbaru;
• Memiliki kemampuan teknis dalam perencanaan konfigurasi jaringan/keamanan infomasi, Analisa jaringan/keamanan infomasi serta pengelolaan operasional jaringan/keamanan infomasi;
• Menguasai berbagai kemampuan teknis dalam beberapa produk seperti cisco, Huawei, juniper, palo alto, fortigate, serta produk lainnya;
• Memiliki kemampuan teknis terkait perencanaan serta pengelolaan roadmap IT yang terkait dengan jaringan dan keamaman informasi;
• Mampu memahami script coding aplikasi dan teknik dasar dalam database;
• Mampu memahami proses vulnerability assessment dan penetration testing;
• Berpikir konseptual dan sistematis yang kuat;
• Kemampuan bekerja sama.