As a Team Leader, you are responsible for ensuring consistency of approach & process across all Customer Support teams.

What you will do:

• Provide strong leadership and guidance to the team
• Motivate, coach, inspire and develop everyone within the team
• Ensure that support cases are prioritised in line with agreed parameters
• Take ownership of customer escalations on a regular basis, striving for timely resolution and performing root cause analysis where required
• Manage the performance and development of everyone within the team. This incorporates 1:1 reviews, supporting personal development plans, ongoing coaching and conducting 6 monthly and annual performance development reviews
• Proactively manage and plan the resolution of all outstanding customer support cases within your area of remit. This includes driving resolution %, whilst also effectively managing aged support cases, with up to date plans to resolve all outstanding cases.
• Effectively plan and review resource availability of the team to ensure adequate resources are available to meet forecast demand. To reassess plans on an ongoing basis and make any necessary adjustments to shrinkage.
• Work with support manager to ensure through induction procedures for new starters.
• As part of the leadership tea, you will be responsible for driving improvements and creating enthusiasm regarding change.
• Foster an environment of continuous improvement and development, measuring success.
• You will need to drive the achievement of SLA’s and KPI’s, including measuring, monitoring, managing, and communicating. You will set SMART objectives to support any key areas of focus.
• To comply with the company’s information  and security requirements and all the company’s business procedures, policies, and ISO/BS standards.

Role Summary

We are looking for a young – talented marketer to join us and collaborate with the team to develop the marketing and brand strategies for Food event. The incumbent will need to work closely with different trade associations, industry partners and media partners to explore opportunities to expand our businesses. He/she will have the opportunities to be involved in managing / participating sizable social event to deepen our presence in the market. 

 Principal Duties and Responsibilities:

• To develop effective and creative marketing strategies with unique value proposition for each show via different channel to attract and retain exhibitors and visitors for a long term relationship.
• To plan and participate media & PR event, build and maintain relationship with industry leaders to strengthen the brand presence and drive business opportunities.
• Organize both physical and digital events such as seminar, webinar, conferences, and specialty exhibitor promotion campaigns.
• To develop, execute and monitor marketing budget and activities for achieving the optimum results.
• To work closely with event and sales team to propose business development plan to the valued exhibitors in order to seize the business opportunities. 

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior `landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Responsibility :

1. Coordinating with service at branch offices in performing service hygiene and pest control work

2. Receiving customer complaints and informing the complaint to the service team at the branch for follow-up and treatment / inspection

3. Assisting the sales team in presenting product introduction and pest awareness to customers

4. Assist the sales team in making service / treatment work schedules and monitoring actual treatment to customers

5. Assist the service team in conducting inspections and making work reports requested by customers

6. Attend coordination meetings that discuss the progress of work requested by customers

7. Assisting the administration team to collect evidence of service (docket) which has been done by the service team at the branch

8. Assist regional NKAs to carry out surveys and cooperate with branches for the implementation of work

9. Ensure that regional NKA customers receive service quality according to standards

10. Assist regional NKA customers in facing food safety audits

1. Bachelor Degree from Biology, Entomology, Kesehatan Masyarakat or Agriculture
2. Fresh graduates or 1 year of experience
3. Active in English
4. Having driving license
5. Having knowledge about pest control
6. Having leadership, communication and presentation skill
7. Experience to operating computer especially Microsoft Excel
8. Willing to travel

1. Attractive monthly base salary
2. Training & Development

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

• Min S1 majoring in Law (Civil Law or Business Law)
• Have an understanding of Civil Law, Business Law, Employment and Corporations
• At least have 3 years experience
• Able to coordinate with related colleague or divisions and good communication skills.
• Proficiency in English
• Likes administrative work, ability to prepare complex legal documents, ability to demonstrate high administering and documenting related to legal documentation.
• Have a good relationship with the government

Responsible:

• Contract review and Contract Drafting. E.g. customer contract, procurement contract, etc.
• Coordinate with colleagues for the management of permit and licenses owned / required by the Company
• Ensure all licenses and permits belonging to the Company are active
• Conducting predictions / surveys regarding any permits that can help the Company
• Assisting in handling legal issues against the Company
• Coordination with government agencies of various structures and levels e.g. Ministy of Health, Ministry of Environment, OSS, BKPM, etc.
• Coordination with external legal parties, e.g. Notary office, external lawfirm
• Research and evaluate legal issues and maintain current knowledge of regulation changes.

• Basic salary
• Allowance
• Career Path
• Health Insurance

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Hong Kong SAR China and United States of America.

Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

The role

People are at the heart of everything we do. With our rapid expansion, it is becoming more important than ever that we do it right! We’re looking for a (Senior) Talent Acquisition Executive to join our HQ team to help build a best-in-class team for Love, Bonito. Reporting into our Assistant Talent Acquisition Manager, you will play a pivotal role in recruiting a passionate and high performing Retail team, in a culture of openness, learning, operational excellence, collaboration, honesty, and innovation.

You should have / be

• A Love, Bonito ambassador with a good understanding of our culture
• A genuine love for people and talent acquisition

• A performance-driven attitude and a hunger and thirst for results
• Excellent communication and people skills
• A high degree of professionalism, judgement and discretion
• Exceptional influencing abilities to create strong ‘voluntary’ buy-in by building strong relationships with stakeholders across all functions and levels
• Superb planning, project management, multitasking and execution abilities
• A charismatic, influential yet relatable team player
• The ability to carry yourself extremely well - you will be responsible for establishing connections between aspiring candidates and the brand!
• Strong understanding and grasp of social media, alumni associations etc.
• Good network with local universities (NUS, NTU, SMU, SUTD, Lasalle etc.)

Main responsibilities

Full-cycle Recruitment

• Own the full recruitment cycle from end-to-end (source, screen, hire, onboard)
• Work with hiring managers to provide guidance, expertise and collaboration to hire the best and most relevant talent for our teams
• Build and maintain productive partnerships with internal stakeholders
• Maintain and constantly ensure a robust recruitment process that is relevant and supports internal teams, while also ensuring that all prospective candidates get the most positive candidate experience no matter the outcome
• Be innovative with the use of social platforms and other professional networks in line with hiring trends to get the best candidates in the quickest way possible
• Spearhead campus and intern recruitment initiatives
• Proactively recruit high potential but passive candidates especially for mid-senior roles through active sourcing
• Leverage existing recruiting tools and external partners to get the job done better and more efficiently
• Drive and execute internal and external talent sourcing activities such as talent referral program, career fairs, career presentations, overseas recruitment etc.
• Track and analyse recruitment data such as hiring sources, turnaround time, costs and trends with the use of our applicant tracking system in order to improve hiring Service Level Agreements (SLAs)

Employer Branding

• Assist with building upon our employer branding by working with P&C, Management, as well as relevant internal teams to ensure LB remains top-of-mind as an employer of choice when one thinks female consumer retail in SEA
• Sustain positive relationships with industry contacts such as external recruitment agencies and schools

Onboarding

• Manage and facilitate employee onboarding including the conduct of first-day orientation

Process Improvements

• Drive technology adoption and optimise processes to enhance the overall recruitment process & efficiency

Qualifications & Experience

• 3 to 4 years of proven track record in agency recruitment or in-house talent acquisition experience
• Experience with HR databases, applicant tracking systems and candidate management systems
• Experience with passive candidate sourcing
• Excellent communication skills
• Ability to prioritize and complete projects within deadline
• Solid knowledge of HR policies and best practices
• Diploma or BSc degree in Human Resources Management, Organizational Psychology or relevant field preferred

1. Flexible Work Arrangement

• Work from anywhere*!
• Hybrid work and adjustable hours - as long as present during our core working hours

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement)

3. Learning and Career Development

• Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
• Dedicated leadership training for those of managerial responsibilities
• Friday pm off for learning

4. #TeamLB perks

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
• Internal Referral programme

• Contribute to the development and maintenance of IT and information security policies and procedures in accordance with industry standards and applicable regulations.
• Periodically facilitate IT and information security awareness.
• Monitor and assess the organization's compliance with policies, standards, and relevant IT and information security regulations.
• Conduct regular compliance audits.
• Provide support to Internal and External Auditors regarding the implementation and certification of ISO 27001.
• Assist Internal and External Auditors and Compliance team in meeting regulatory and audit requirements.
• Participate in the identification, assessment, and monitoring of IT and information security risks.
• Support the development and maintenance of the risk register.
• Collaborate with the IT and information security team, as well as various business units, to ensure compliance and effectively mitigate risks.

• Bachelor's degree in Information Technology, Information Security, or a related field.

• Good understanding of GRC concepts and principles of information security.
• Basic knowledge of IT Risk, information security regulations such as "Peraturan OJK Manajemen Risiko TI" lembaga jasa keuangan non Bank, or ISO 27001.
• Familiarity with information technology and security, including knowledge of security controls.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Ability to compile clear and concise reports.
• Quick learner and adaptable to changes in technology and regulations.
• Additional certifications such as Cobit, ITIL, ISO 27001, CISA, or similar would be a plus.
• Effective team player and ability to collaborate with various stakeholders in the organization.