Requirements:

• Candidate must possess at least a Bachelor's Degree in any related field
• At least 3 years of working experience as an Organizational Development Supervisor/ Specialist
• Have analytical mindset with the ability to interpret data along with the capability to visualize it in a comprehensive format
• Solid exposure in manufacturing industry both at holding and business unit levels
• Having experience in project management is a plus
• Able to work collaboratively in order to build positive relationships with employees at all levels of the organization
• Proficiency in English both oral and written
• Applicants must be willing to be placed in Menara Thamrin, Jakarta Pusat
• Willing to travel if needed by the company to Samora Group's Operating Units

Responsibilities:

• Analyze business processes and employee workflows to optimize the effectiveness and efficiency in utilizing the company's resources
• Design and implement various initiatives, action plans, and programs related to organizational development according to the company's needs
• Coordinate with the Talent Acquisition department to optimize the manpower planning process within the company
• Facilitate the development of the organizational structure and job descriptions for each department in line with the company's business strategy
• Optimize the utilization of human resources in the company by enhancing collaboration among functions/departments
• Collaborate with superiors to formulate the company's technical competency dictionary
• Implement the performance management cycle following applicable Standard Operating Procedures (SOP) and Key Performance Indicators (KPIs)
• Responsible for the implementation and monitoring of the effectiveness and efficiency of the new employee orientation program
• Monitor the internal movement process within the company
• Manage the Organization Development (OD) module on the HRIS used by the company

PwC Corporate Finance professionals provide full range of financial advisory services, from market and economic analysis, investment appraisals, financial modelling and analysis, strategic corporate reviews and business planning, business valuations, acquisitions and disposals/M&A Support, through to capital structuring, debt and equity raising across all industry sectors.

We are looking for experienced candidates to join our team. Take the opportunity to interact with a diverse range of clients and develop yourself.

Responsibilities

You’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

• Proactively assist in the management of a portfolio of clients, while reporting to Director and above
• Be involved in the financial management of clients
• Identify and solicit prospective investors and buyers for M&A
• Identify and address client needs; building solid relationships with clients; developing an awareness of Firm services; approaching clients in an organized and knowledgeable manner; delivering clear request for information; demonstrating flexibility in the prioritization and completion of tasks
• Identify business development opportunities through internal and external client relationships, as well as key issues and potential areas of transaction risk
• Be actively involved in business development activities to help identify and research opportunities on new/existing clients
• Contribute to the development of your own and team’s technical acumen
• Develop strategies to solve complex technical challenges
• Assist in the management and delivering of large projects
• Train, coach, and supervise staff
• Keep up to date with local and national business and economic issues
• Continue to develop internal relationships and your PwC brand

Preferred skills

• Min 10 years experience in investment banking, corporate finance, financial and management consulting, private equity, venture capital or in-house M&A activities.
• Strong financial modelling, report writing, analytical and data-processing skills.
• Big Four accounting firm or equivalent background preferred.
• Good business sense and commercial awareness
• Fluent in Bahasa Indonesia and English (writing & speaking)

• Manage and responsible for the desk collection Process

• Liaise with Superior (Collection Manager)

• Responsible to maintain daily, weekly, monthly report

• Coordinate collaborations with other departments.

• Monitoring and developing team performance and coaching the team

We are looking for a Deputy Team Leader to support us on an upcoming project in Indonesia.

The Deputy -Team Leader shall ensure that the tasks are aligned and synchronized with the specific requirements agreed with the stakeholders. S/He should provide and coordinate Subject Matter Experts required and aligned with the dynamics needs of the projects. Moreover, the Deputy -Team Leader will be prepared to actively engage in coordinating with key stakeholders, if required by the Client.

1. Develop and execute a comprehensive go-to-market strategy that aligns with the company’s overall goals and objectives
2. Lead and manage all aspects of the go-to-market project, including timelines, budgets, and resources. Ensure that the project stays on track and meets its milestones
3. Collaborate across departments such as product and tech, marketing, and operations to ensure a seamless launch process
4. Conduct market research to identify target audiences, competition, and trends. Use this information to refine the GTM strategy
5. Provide sales teams with the necessary tools, training, and materials to effectively sell the product or service
6. Establish key performance indicators (KPIs) to measure the success of the project and regularly report on progress to senior management
7. Identify potential risks and challenges on the project  and develop contingency plan to mitigate them

Build and manage Support Team (LND & Quality Assurance Processes) to ensure ideal business process improvements. Manage Help center content and align with all Business Unit and Functions Unit.

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Implementing, and overseeing quality assurance and quality control processes to ensure products or services meet or exceed customer expectations and industry standards
• They play a key role in maintaining the quality of an organization's products or services, improving processes, and minimizing defects or errors
• Develop and implement quality assurance team and learning development for Customer experience team.
• Create procedures to ensure consistency and adherence to quality standards.
• Create training materials, Conduct training, create TNA, and planning people development competencies, particularly if a need for specific skills or knowledge enhancement are identified
• Manage and update Help Center improvements
• Create and manage monitoring services for all channels Voice and Non Voice

• Experience as Quality Process PIC min 2 years.
• Training and assessment certification, which demonstrate expertise in evaluating and coaching.
• Strong communication skills and collaborative person
• Analytical skills to analyze training programs, identify areas for improvement, and recommend solutions.
• Industry expertise to understand skills and competencies for Digital contact center process
• Good verbal and written communication skills in Bahasa Indonesia and English
• Familiar with training and quality assurance contact center process.

Leading manage innovations projects to improve and customer experience journey and boost Customer Satisfaction. Manage and create system automation in CX Team (Telephony, Ticketing System, Chatbot, Help Center automation).

Responsibilities:

• Lead the design of complex and strategic Contact center solutions, ensuring to align with the organization’s goals and customer experience objectives
• Develop and maintain custom contact center applications, features, integrations and automation
• Mentor and provide technical guidance to engineers, fostering their growth and development with documentation and knowledge sharing related customer experience journey
• Installation, managing and optimizing CRM System customer support platform for the organization
• Lead efforts to optimize the performance of contact center systems and proactive monitoring for issues
• Collaborate with cross-functional teams, including network engineers, system administrators, operation teams, external vendors and a notion to business users to deliver integrated contact center solutions that meet business objectives.
• Continuous Learning, stay updated with industry trends and emerging technologies related to contact center solution and development practices.

• Min 1 years experience Digital Contact Center
• Experienced with CRM Ticketing set up (Zendesk, telephony system, chatbot, help center)
• Familiar with additional tools (JIRA, Redash, Slack)
• Ability to keep work moving on each of them enables change across many different areas of an organization
• Good verbal and written communication skills in Bahasa Indonesia and English
• Strong analytical ability and problem-solving skills. Able to identify high-impact opportunities and objectively evaluate projects

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Excellent command in spoken and written English
7. Willing to work at Industry South Branch Area

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

Conduct, deliver and monitor learning process in field office team to ensure the learning programs are implemented and have impact on behavior changes or business.

Responsibilities:

• Conduct & analyze comprehensive learning development needs based on competencies or business needs in Field Office to obtain learning needs
• Design & develop learning materials based on curriculum/syllabus to ensure the learning programs have impact on behavior changes/business impacts
• Conduct & deliver learning programs/sessions based on needs or designed learning modules to increase level of competencies field office team
• Conduct, deliver & monitor post-learning activities to help participants implement their learning results
• Conduct, deliver & monitor learning evaluation based on learning curriculum to ensure learning results are implemented in workplace and have impact on business

Build and manage Business Process and Services Process Improvement. To ensure end to end business process delivery based on KPI to support BU and FU. Include managing quality agents and SOP for internal and external CX Ops.

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Accountable for achieving Quality Performances metrics and CSAT Score
• Create and manage sampling methodology monitoring services
• Support and partner with Operations to improve CSAT achievement, and provide insights improvements
• Manage SOP and compliance documents in Customer Experience Team scope
• Assist Audit team internal or external stakeholders in Services and Business process
• Align with Operational Team and Product Team for improvements based on insights services processes

• Experiences as Quallity Assurance assist digital contact center transactions service monitoring
• Familliar with methodology sampling all channel contact center (call/chat/email/KYC process)
• Analytical thingking and create report from insights CSAT, Apps Store/ Play Store review
• Industry expertise to understand skills and competencies for coaching and conseling
• Collaborative skills with Learning and Development, Innovation Team, and Performance Insights team to provide good initative both Services and Business Process Improvement
• Good verbal and written communication skills in Bahasa Indonesia and English
• Ability to create report quality insights based on CSAT measurements, and monitoring sample

Build and manage proper development quality processes in CX Ops (include learning management system, Help center content, chatbot content development, training process to build good product knowledge to handle customers, manage people development process align with HR Team).

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Support individual and team development, career development, and training and experience-based contact center learning
• Accountable for achieving individual training performance metrics
• Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
• Recommend curriculum modifications to Quality Performance Leads on the basis of internal customer feedback and/or Training Needs Analysis
• Build, create, and manage contents of Help center articles along with Business Unit Team, and Product Team

• Experiences as Trainer or Learning and Development Specialist assist digital contact center all channels (call/chat/email/KYC process) & Walk In agents
• Familiar with TNA, Syllabus, training tools, & learning management system
• Ability to create, build, and manage Help Center content based on business writing skill
• Analytical thinking and creating report from insights CSAT, and Help Center feedbacks articles
• Industry expertise to understand skills and competencies for creating training materials, soft skills and product knowledge
• Collaborative skills with Quality Assurance Team, Innovation Team, and Performance Insights team to provide good initiative both Services and Business Process Improvement
• Good verbal and written communication skills in Bahasa Indonesia and English