• Melakukan penagihan kepada nasabah melalui Telepon
• Melakukan pengecekan akun nasabah untuk mengidentifikasi hutang yang belum dibayarkan
• Melakukan negosiasi tenggat waktu pembayaran atau rencana pembayaran nasabah
• Menyelidiki serta menyelesaikan perbedaan yang terjadi dengan maksud untuk menumbuhkan rasa saling percaya antara debitur sehingga tidak menimbulkan masalah di kemudian hari
• Memiliki inisiatif untuk melakukan strategi penagihan
• Melakukan pekerjaan berdasarkan peraturan perusahaan (SOP)
• Mampu untuk mencapai KPI pribadi dan tim
• Membuat laporan kegiatan dan melaporkan secara berkala kepada Team Leader 

DFDL Indonesia has been meeting the needs of local and international investors since 2011. With our deep expertise in international legal and tax matters, we have seamlessly integrated this knowledge with our thorough understanding of Indonesia's business environment. This powerful combination enables us to offer customized and all‐encompassing solutions that perfectly align with the unique requirements of our clients in Indonesia.

We specialize in a broad range of corporate and commercial law areas in Indonesia, catering to diverse industries. Our services encompass all aspects of investment in Indonesia, such as concessions, joint ventures, mergers and acquisitions, asset acquisitions, financing, construction, and dispute resolution. At Nusantara DFDL Partnership, we provide comprehensive legal, tax, and customs services to both local and foreign investors operating in Indonesia or seeking to establish cross‐border operations across the Archipelago. Whether our clients require assistance with specific deal elements or end‐to‐end support throughout the investment process, our highly skilled team is adept at delivering tailored solutions. We are widely recognized for our meticulousness, analytical approach, and pro‐business mindset.

Position:

We are currently looking to recruit a qualified candidate to join our Indonesia Office as a Legal Secretary.

The successful candidate will have the opportunity to work in a multi-cultural environment with career development and personal growth opportunities.

Reports to: Managing Director

Key external relationships: Clients and local authorities

Key internal relationships: Managing Director, Partners, Office Manager, and all staff Indonesia office.

Salary range: Competitive, varying based on the qualifications and experience of the successful applicant.

Position type: Full Time

Location: Jakarta, Indonesia

Main Duties of the Role:

• Duties and responsibilities may include, but are not limited to, the following:
• Types letters, memoranda, or other materials from straight copy, rough drafts or verbal instructions. Prepares handbooks, training materials, and other program materials.
• Proofread and correct prepared materials for correct grammar, spelling, punctuation, format, syntax, and consistency.
• Processes routine documents of moderate complexity requiring knowledge of the terminology, policies, and procedures of a legal office.
• Schedules meeting rooms for internal use and with external parties.
• Receives, sorts, and distributes incoming mail and legal document deliveries.
• Composes routine correspondence independently as appropriate and as time allows.
• Provide administrative support, arrange travel includes scheduling transportation and making hotel reservations.
• Administering and filing client matter documents.
• Handling the office administration.
• Performs other duties as required to accomplish the objectives of the position.

Essential Skills:

• Knowledge of office administration, clerical procedures, and recordkeeping systems
• Advanced communication and interpersonal skills
• Strong attention to detail
• Strong time management skills with a proven ability to meet deadlines
• Ability to use standard office equipment such as computer, desk scanners, copiers, and scan faxes
• Ability to anticipate work needs and follow through with minimal direction; takes initiative
• Ability to quickly learn and integrate new technical skills and knowledge; seek out avenues to enhance technical skills
• Ability to prioritize, organize workflow, and use time efficiently
• Ability to perform at high levels in a fast-paced, ever-changing work environment and to pivot quickly, responding with flexibility to changing priorities and work demands
• Ability to act with discretion, tact, and professionalism in all situations Page 2
• Strong customer service orientation; proven ability to work and communicate with all levels of internal and external clients
• Ability to sit for prolonged periods at a desk/workstation
• Ability to execute tasks, and make decisions with limited information

Ability to:

• Perform all the relevant duties of the position with only general supervision.
• Operate a personal computer terminal, printers, and specialized database software.
• Keyboard to perform data entry onto pre-formatted screens and to compose correspondence at a rate of 50 w.p.m.
• Analyze recurring problems and apply appropriate solutions.
• Must be able to write correspondence in a professional manner.
• Ability to maintain confidential and sensitive information.
• Prioritize work in order to meet multiple deadlines and conflicting demands, while maintaining schedules.
• Must be able to work effectively as part of a team devoted to customer service.

Desirable Skills & Experience:

• A minimum diploma’s degree (i.e., Program Diploma Tiga or D3).
• 1-3 years’ in similar role, preferably in a law firm, professional services or financial environment
• Ability to work under pressure, meet deadlines and to operate in a multi-cultural environment.
• Proficient in both spoken and written English

Applications should include a curriculum vitae or resume, accompanied by a covering letter outlining the candidate’s interest in and suitability for the position.

All applications and expressions of interest will be treated confidentially and reviewed only by DFDL Senior Management and the Human Resources team.

Please note that this position is open until filled. Applications will be reviewed and processed on a rolling basis and only shortlisted candidates will be contacted.

Deskripsi Pekerjaan:

• Memberikan dukungan teknis & edukasi ke karyawan internal di semua departemen dalam penyelesaian masalah hardware dan software.
• Melakukan instalasi & konfigurasi perangkat baru seperti komputer, server, router, access point, serta perangkat lainnya sesuai dengan prosedur dan peraturan perusahaan.
• Melakukan langkah-langkah perlindungan sistem dan pencegahan ancaman keamanan dari virus maupun malware, serta memastikan kegiatan back-up data dilakukan secara berkala.
• Melakukan proses dokumentasi rutin terkait kegiatan perbaikan yang sudah dilakukan untuk proses pelaporan dan pertanggungjawaban ke pihak Manajemen perusahaan.

Job Descriptions:

1. Handle day to day HR operations issues
2. Responsible for full cycle of recruitment process
3. Responsible for employee onboard and offboarding process
4. Responsible for employee performance review
5. Participate in formulating company PP, HR policies, work procedures or SOP
6. Ensure HR policies being carry out effectively
7. Monitoring employee attendance and plan strategic to improve it
8. Maintain good relationship and communication with internal and external stakeholders. (IR and ER)
9. Any other ad hoc duties assigned

We are looking for IT Staff who will ;

·      Assisting in troubleshoot employee’s laptop or other IT’s assets issue both hardware and software for all Staff including all Ships.

·      To assist preparing new/replacement laptop or other IT requirements for the office for all for all Staff including all Ships

·      Managing existing IT’s company assets.

o  Install, configure, and maintain computer systems, software, printers, and other peripherals (NAS, CCTV and Network devices)

o  Monitor and maintain antivirus and endpoint protection systems.

o  Maintain Microsoft Outlook for company emails

·      To assist in monitoring Crewing Management System.

·      To assist in company’s promotional items.             

o  Create graphics, layouts, and branding materials for internal or external use.

o  Collaborate with other departments to design user-friendly interfaces or presentations.

·      As a runner for IT’s purchasing / maintenance matter.

Job Descriptions : 

• ERP Project Management: 

 - Lead and oversee the successful implementation of ERP projects from planning 

   through to execution and post-

   implementation support.

 - Manage project timelines, resources, budgets, and stakeholder expectations to 

   ensure project success.

 - Coordinate cross-functional teams to deliver ERP solutions that meet client 

   specifications and requirements.

• Business Process Analysis: 

 - Analyze and map existing business processes, identify inefficiencies, and 

   recommend improvements through ERP system customization.

 - Work closely with key stakeholders to ensure that the ERP system is configured to 

   meet the company’s business goals.

• System Design and Customization: 

 - Design ERP systems and modules based on business requirements, ensuring 

   compliance with local regulations.

 - Adapt and customize the ERP solution to handle changes in local business 

   regulations or industry standards.

• Regulatory Compliance: 

 - Ensure that the ERP system is consistently updated and modified in response to local 

   regulation changes, ensuring compliance across all areas of operation.

• System Testing and Quality Assurance: 

 - Oversee the system testing phase to ensure that the ERP solution functions correctly 

   and effectively, meeting all specifications.

 - Collaborate with technical teams to identify, address, and resolve any issues or bugs.

• Content Management: 

 - Manage system content updates and configuration changes, ensuring that data is 

   accurate and aligned with business requirements.

• Business Development Support: 

 - Provide ongoing support for business development teams, offering ERP system 

   insights and expertise to drive business growth and improve operational performance.

• Reporting and Documentation: 

 - Prepare detailed periodic reports on project progress, milestones, and outcomes for 

   internal and client stakeholders.

 - Ensure proper documentation is maintained for all phases of the ERP implementation 

   process.

Requirements :

 - A Bachelor’s Degree in Information Systems, Information Technology, Business, 

  Industrial Engineering, or a related field.

 - Minimum of 5 years of experience working as an ERP consultant, with a strong 

   preference for candidates with experience in the manufacturing industry.

 - Proven track record of managing and delivering successful ERP projects.

 - Strong Project Management skills with experience handling cross-functional teams 

   and ensuring projects are completed on time and within budget.

 - Solid understanding of ERP systems, system design, and configuration.

 - Ability to analyze and improve business processes with a focus on maximizing ERP 

   system performance.

 - Fluent in English (oral and written).

 - Proficiency in Bahasa Indonesia (oral and written).

 - Maximum age of 35 years.

 - Strong problem-solving skills and the ability to think critically in complex situations.

 - A positive attitude with a proactive, can-do mindset.

 - Excellent communication and interpersonal skills for effective collaboration with 

   internal teams, clients, and stakeholders.

 - Adaptable, with the ability to thrive in a fast-paced and dynamic environment.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

• handling Nasabah membantu permasalahan nasabah
• Membantu menjawab pertanyaan nasabah
• Menjelaskan terkait produk kepada nasabah

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

• Collect, review, and maintain data of refund of WHT Art 23 from Merchants
• Input refund payment to Midtrans
• Collect and maintain data of prepaid WHT Art 23 for CFG

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

1. Melakukan Monitoring, maintenance, dan Evaluasi terhadap infrastruktur Call Center Polri dalam kondisi terbaik dan berfungsi secara optimal mengacu kepada standart dan kualitas untuk menghasilkan pelayanan sesuai dengan standar yang ditetapkan.

2. Menjamin seluruh teknologi yang terkait dengan pelayanan berfungsi secara optimal mengacu kepada standart dan kualitas yang ditetapkan.

3. Menjaga aktifitas infrastruktur CC Polri berjalan dengan baik 

4. melakukan monitoring, koordinasi, dan evaluasi pengendalian evaluasi pengendalian teknis terhadap infrastruktur CC

5. Memastikan infrastruktur CC dalam kondisi terbaik untuk menghasilkan pelayanan sesuai standar

6. Melaksanakan program maintenance terhadap infrastruktur CC sesuai dengan jadwal yang telah di tetapkan

7. Melakukan backup dan restore data

1. Melakukan Monitoring, maintenance, dan Evaluasi terhadap infrastruktur Call Center Polri dalam kondisi terbaik dan berfungsi secara optimal mengacu kepada standart dan kualitas untuk menghasilkan pelayanan sesuai dengan standar yang ditetapkan.

2. Menjamin seluruh teknologi yang terkait dengan pelayanan berfungsi secara optimal mengacu kepada standart dan kualitas yang ditetapkan.

3. Menjaga aktifitas infrastruktur CC Polri berjalan dengan baik 

4. melakukan monitoring, koordinasi, dan evaluasi pengendalian evaluasi pengendalian teknis terhadap infrastruktur CC

5. Memastikan infrastruktur CC dalam kondisi terbaik untuk menghasilkan pelayanan sesuai standar

6. Melaksanakan program maintenance terhadap infrastruktur CC sesuai dengan jadwal yang telah di tetapkan

7. Melakukan backup dan restore datapol

This position is responsible for delivering administrative assistance to the Corporate Talent & Culture teams whilst providing ongoing support with the implementation and management of Talent & Culture processes across Middle East, Asia and Pacific. This role will focus on streamlining administrative operations, to deliver continuous support and execution of Talent & Culture initiatives

Advisory Services

• Acts as MEL and KM technical expert for the Country Director, Sector Leaders, and Project Managers throughout different project stages i.e., design, inception, execution, closure to ensure the projects meet the SNV’s minimum requirements
• Delivers project(s)’ MEL design and implementation, including leading MEL framework development, planning and implementing activities, contributing to report development according to SNV’s and donor’s requirements
• Ensures and monitors the quality of both individual and MEL team performance, advises for necessary enhancements

Knowledge Development

• Leads Knowledge Management initiatives and supervises KM Officer, including KM framework development, delivery, and evaluation
• Ensures progress, achievements, and lessons learned from projects are captured and shared in accessible platforms, applied in daily practice, and utilised to inform various needs (e.g., government reporting) and future works (e.g., business development)
• Proposes corrective measures to the Country Director, Sector Leaders, and Project Managers based on learnings identified
• Participates in knowledge development expertise groups and in internal (e.g., SNV’s Community of Practice) and external networks

Project and Process Development

• Leads MEL team’s work and budget planning, oversees its implementation, and identifies opportunities and challenges for quality delivery
• Ensures MEL team’s compliance with SNV’s values and policies, advises and acts on improvements area
• Together with Project Manager, Sector Leader or Country Director to communicate the MEL deliverables to the donors, government or relevant stakeholders.

People Management

• Steers MEL team members and coaches them both professionally as operationally on quality within the context of their assignments
• Acts as a MEL and KM technical expert, offers constructive technical feedback to MEL team members and SNV colleagues

Positioning

• Identifies SNV’s strengths and weaknesses in MEL and KM, analyses market’s needs, and advises the Country Director and Sector Leaders on necessary enhancements
• Informs and coaches relevant colleagues about the latest development in MEL and KM
• Acts as SNV’s representative in relevant MEL and KM networks and in front of key stakeholders

Business Development

• Participates in internal business development process and advises on MEL and KM aspect to meet SNV’s and donor’s proposal requirements
• Contributes to external business development initiatives, e.g., maintains and utilises relationships with relevant stakeholders

The Sales Executive is responsible for driving leasing activities and maximizing occupancy rates for office buildings. This role involves identifying and engaging potential tenants, negotiating lease agreements, and providing exceptional client service to enhance tenant retention. The ideal candidate will possess strong sales skills, market knowledge, and a proven track record in commercial office leasing or leasing/sales of other high-rise commercial buildings within the hospitality industry.

Key Responsibilities :

1. Tenant Acquisition & Lead Generation

• Proactively source potential tenants through canvassing, networking, cold calling, and industry events.
• Conduct property tours for prospective tenants, highlighting key features and benefits of the office spaces.
• Build and maintain a robust pipeline of leads through market research and strategic outreach.

2. Leasing & Sales Activities

• Negotiate lease terms and conditions with prospective tenants to meet occupancy goals.
• Prepare and present leasing proposals, term sheets, and lease agreements.
• Collaborate with the legal team to finalize leasing documents and ensure compliance with company policies.

3. Market Analysis & Strategy

• Analyze market trends, competitor offerings, and client needs to refine leasing strategies.
• Provide insights and recommendations for pricing, promotions, and tenant incentives based on market data.
• Prepare detailed reports on occupancy rates, leasing activities, and market conditions for management review.

4. Client Relationship Management

• Establish and maintain strong relationships with current and prospective tenants.
• Address tenant inquiries, resolve issues promptly, and provide high-quality customer service.
• Utilize CRM tools effectively and demonstrate agility in using technology and analytical approaches.

5. Collaboration & Coordination

• Work closely with the marketing team to develop promotional materials and campaigns for available office spaces.
• Collaborate with the Tenant Relations Team to hand over premises to tenants, ensure satisfaction, and gather feedback for service improvement, as well as facilitate a smooth transition from Sales to Tenant Relations.
• Coordinate with property management to ensure spaces are ready for viewing and meet tenant requirements.
• Partner with external brokers and real estate agents to expand the reach of leasing activities.

5. Reporting & Documentation

• Maintain accurate records of leasing activities, client interactions, and market data systematically.
• Prepare regular reports on leasing performance, including occupancy rates, lead generation, and deal closures.
• Assist in the development of annual leasing plans and sales targets.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in sales or leasing, preferably in the real estate or commercial leasing sector.
• The preferred candidate should have a minimum of 2 years of experience in office building or other commercial real estate leasing, sales, or tenant relationships, preferably within the hotel or hospitality industries.
• Experience as a property agent would be advantageous.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Strong negotiation skills and customer-oriented mindset.
• Fluent in English, with proficiency in Bahasa Indonesia.