• Conduct New Joiner Training.
• Provide Refreshment Training and Coaching for existing employees.
• Identify problems and investigate findings regarding visit quality.
• Analyze the results of field collector visits.
• Check and ensure that all documents for newly recruited field officers are in place and properly archived.
• Update & Review Training Material on a monthly basis.

• Bachelor's degree or equivalent experience required, preferably in finance, banking, or a similar field.
• At least 2 years of experience as a Trainer, Investigator, or QC.
• Strong interest in the financial technology industries.
• Proficiency with Microsoft Office, Google Sheets, and Google Drive.
• Excellent presentation skills.
• Exceptional communication skills.
• Strong analytical skills.
• Effective coaching, facilitation, and team-building skills.
• Fluent in both Bahasa and English (preferably).
• Professional demeanor and appearance.
• Strong presentation skills.

• Melakukan perencanaan dan pelaksanaan pengelolaan inventory
• Melakukan replenishment dan distribusi Fluid Connectors Group (FCG)
• Menjaga On-Time dan In-Full, Days of Inventory, dan readyness support FCG setiap masing-masing customer

• Melakukan kegiataan administrasi di kantor

• Melakukan K3LH SCM Level 1 di area operation
• Melakukan monitoring ESG
• Melakukan inspeksi di area operation
• Melaksanakan program Safety di site operation

• Melakukan due diligence vendor
• Melakukan stocktake Asset
• Melakukan review permintaan transaksi
• Mengatur jadwal pekerjaan rutin dari subordinat (driver, carpenter, electrician).

• Melakukan proses CRM Sales,CRM COP dan proses SO-DO SAP
• Melakukan proses rekap dokumen billing setiap minggu
• Membuat quotation

• Memvalidasi dokumen Account Payable (AP)
• Mengelola cash site
• Mengelola Uang Muka (UM) karyawan site
• Membantu merencanakan pengiriman unit/barang
• Berkoordinasi dengan vendor terkait AP

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Lulusan minimal SMA/SMK/Sederajat
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Memiliki SIM A/SIM C
• Service oriented
• Penempatan : Balikpapan, Sangatta, Muara Teweh, Samarinda, Kutai dan area Kalimantan lainnya

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

POSITION: SNOC ENGINEER

LOCATION: OFFICE BASED (JAKARTA)

JOB PURPOSE and Description

HAUD Systems creates unique and intuitive solutions which provide Mobile Network Operators with reliable control over their networks, resulting in increased profitability through the generation of revenues from A2P traffic, enhanced network security, SMS fraud/spam and increased subscriber loyalty. HAUD Systems is an associate member of the GSMA and a subsidiary of Trillian Group. 

Responsible for 24x7 NMS, Ticket management and all communications with Global Telecom client NOCs and Messaging Business Units, spanning the entire HAUD Solutions global footprint.

Role Profile and Responsibilities:

The Employee’s Responsibilities shall include, but shall not be limited to:

● Respond to Customer’s requests and inquiries
● Real-time monitoring on the Network Monitoring System (NMS)
● Compilation of data on respective alarms prior escalating such alarms as per severities with the relevant teams
● Preliminary investigation, classification, and acknowledgement of NMS alarms as per SOP
● Initial alarms trouble shooting (logs, traces, CDRs), alarm verifications, impact analysis and next actions
● Follow-up with responsible departments for resolving escalated/pending alarms.
● Logging of Tickets on the Ticketing System
● Updating of the Ticketing System with the latest progress on all tickets, follow-ing internal SOPs based on Industrial Standards
● Mastering the current inhouse developed applications and platforms to be able to provide immediate responses to platform related clients’ queries
● Preliminary investigation, classification, and acknowledgement to the respec-tive clients, of all opened tickets as per SOP
● Initial support ticket trouble shooting (logs, traces, CDRs), ticket verifications, impact analysis and next actions
● Escalating Tickets to relevant teams at 2nd Line
● Follow up on Opened Tickets Internally as per SLAs till resolution
● Updating Customers with progress as per SLAs
● Tickets Reports and Analysis on Daily, Weekly and Monthly basis
● Handling and assistance in the execution of Change Requests including sched-uling, process flow ownership, customer communication and execution
● Assistance in technical operations, maintenance, clients’ installations, and up-grades 24x7 activities, such as but not limited to:
    ● Assistance in UAT and migration
    ● System Health Monitoring

● Execution of minor / routine technical activates

● Degree in Computer Science, Information Technology, Engineering or equivalent
● Linux knowledge considered an asset
● Must be able and willing to work shifts (basis of 8 hours per shift with 24x7 coverage Monday to Sunday inclusive of public holidays)
● Minimum 2 + years 24/7 NOC and Customer handling experience in IT, ISP or Telecom Operations
● Strong operational experience on Jira & Zabbix or other ticketing & NMS platforms

● Protocol analysis and troubleshooting hands on skills using protocol analyzers such as Wireshark 

● Knowledge of Telecommunications protocols such as SS7/Diameter/SMPP/HTTP will be considered as an asset
● Flexibility to travel
● Ability to work in a fast-paced environment
● Proficiency in the English language both written and verbal
● Able to adjust plans as necessary and provide alternative strategies to meet changing operational situations.
● Able to work on his/her own initiative
● Willing to learn new technologies
● Interpersonal skills

• Gross Base Salary paid monthly
• International and multi-cultural working environment
• Private Health Insurance
• Travel Allowance
• Health and Fitness Allowance
• Staff recognition and career growth
• Internal training
• Shift Work (based in office in Jakarta)
  
  
  

About Us:

For most Mobile Network Operators, SMS A2P is a sleeping giant. Total addressable revenue is stagnant - coming from either fixed price wholesale, or traffic eroding price hikes. HAUD’s complete Messaging Revenue Platform is an industry game-changer allowing MNOs to break free of traditional growth constraints and create attractive revenue strategies which can be enforced through our award-winning SMS firewall and billed via automation.

What is it like to work here:

We are a hyper-growth, global organisation with innovation, diversity and inclusion at the heart of everything we do. We know work makes up a massive part of our lives, that’s why our flexible working model ensures that our teams have a healthy work/life balance. We invest in our employees to grow within the business and to continue to develop themselves through our learning and development programmes, providing room for internal promotion and longevity.

Position Summary

Role and Responsibilities

1. [Account analysis by sales type] Participate in categorization of accounts by their sales type and growth plans based on their target business type.

2. [Sales activity management] Participate in the management of the feasibility of the sales activities based on the sales/marketing plans aimed at achieving common goals with accounts (set guidelines for ROI analysis and sales activities regarding ATL(Above the line) and BTL(Below the line)).

3. [Volume management] Analyze accounts' carried product volume, product logistics, actual sales, and inventory.

4. [Risk management] Check for potential financial risks in the account's collateral (limit), orders, and payment.

5. [Retail channel management] Analyze whether the contract, pricing policy, and the product distribution channel are aligned.

Skills and Qualifications

• Experienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways

• Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions

• Normally receives little instruction on day-to-day work and receives general instructions on new assignments

• Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience

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INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. Currently, INDICO is expanding its business in Agritech and Agribusiness named Telkomsel DFE (www.dfe.farm/)

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

We are currently seeking a dedicated and detail-oriented Agribusiness Operation Support to join our team. The Agribusiness Operation Support will play a crucial role in ensuring a smooth and efficient operation of our agribusiness activities. This position will work closely with the operations team and provide support in various operational aspects related to agribusiness.

What will you do but not limited to:

• Manage administrative tasks, including record-keeping, documentation, and reporting.
• Collect, organize, and analyze data related to farm operations and performance.
• Generate reports and presentations to communicate key findings and insights.
• Serve as the primary point of contact for shareholder inquiries and communications.
• Coordinate meetings and facilitate communication between project teams and stakeholders.
• Assist with budgeting and financial planning activities as needed.
• Collect and log farming and harvest data using computer and mobile applications.
• Ensure compliance with regulatory requirements and industry standards.
• Standby on farming areas, potentially in remote locations, with a requirement for occasional travel within the city.

• Diploma degree in Business Administration, Agriculture, Agribusiness or related field (preferred).
• Proven experience in administrative or data management roles.Proficiency in data analysis tools and software.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaborate effectively with team members.
• Knowledge of agricultural practices and terminology is a plus.
• Proficiency in collecting and managing farming and harvest data using both computer software and mobile applications.
• Ability to adapt to working in remote areas and remain on standby for extended periods.
• Willingness to travel within the city for data collection purposes.

Perform safe & stable to control RRU area operation following integrated management system. Make SOP and educate to members to make daily and monthly report, etc.

• Membuat perencanaan service trailer
• Membuat report KPI mingguan dan bulanan
• Mengelola flow process komponen trailer
• Membuat forecast service dan order komponen

• Melakukan input data maintenance service trailer SST 74
• Melakukan input data absensi man power service trailer
• MelaIukan input data replacement komponen service trailer
• Mempersiapkan dokumen lembar pengecekan

• Melakukan proses administrasi di bagian service
• Melakukan proses billing dan monitoring dokumen

Bertugas sebagai penerjemah bahasa Korea di Perusahaan.

• Membuat pencatatan keuangan perusahaan
• Membuat laporan keuangan
• Mengelola arus kas perusahaan

Deskripsi Pekerjaan:

·        Merencanakan & membuat Stategi Jumlah pasien & sales perusahaan perminggu

·        Menjalin Kerjasama Perusahaan baru diluar rekanan klinik dengan target 3 Perusahaan baru setiap bulan (MOU Perusahaan)

·        Menjalin Kerjasama dengan Agency Asuransi atau Klinik rekanan yang sesuai dengan kriteria Klinik Sahid

·        Menjalin Kerjasama MCU Perusahaan baik calon karyawan maupun Annual

·        Memfollow Up Penawaran Kerjasama baik Pelayanan Kesehatan maupun penunjang medis dengan baik & tepat sasaran

·        Membuat fee rekanan asuransi & perusahaan yang telah bekerjasama

Tugas dan Tanggung Jawab :

• Bertanggung jawab untuk mencapai target;
• Melakukan kunjungan bersama ke toko grosir berpotensial dengan melakukan kunjungan secara individual maupun tim;
• Membuat laporan harian, mingguan, dan bulanan mengenai pipeline, submission, dan disbursement ke Area Manager;
• Membuat relasi yang baik dengan toko grosir yang ada.

Kriteria :

• Memiliki pengalaman min. 2 tahun sebagai Koordinator/Team Leader dari industri FMCG/SME Banking, atau memiliki pengalaman minimal 3 tahun dibidangnya;
• Memiliki hubungan bisnis yang baik dengan wholesaler/distributor FMCG di area Sukabumi/Cianjur;
• Target oriented;
• Memiliki kemampuan komunikasi dan berjualan yang baik;
• Memiliki kendaraan pribadi dan SIM;
• Penempatan di Sukabumi/Cianjur dan Remote Working (WFH).

Tugas dan Tanggung Jawab :

• Bertanggung jawab untuk mencapai target;
• Melakukan kunjungan bersama ke toko grosir berpotensial dengan melakukan kunjungan secara individual maupun tim;
• Membuat laporan harian, mingguan, dan bulanan mengenai pipeline, submission, dan disbursement ke Area Manager;
• Membuat relasi yang baik dengan toko grosir yang ada.

Kriteria :

• Memiliki pengalaman min. 2 tahun sebagai Koordinator/Team Leader dari industri FMCG/SME Banking, atau memiliki pengalaman minimal 3 tahun dibidangnya;
• Memiliki hubungan bisnis yang baik dengan wholesaler/distributor FMCG di area Jakarta;
• Target oriented;
• Memiliki kemampuan komunikasi dan berjualan yang baik;
• Memiliki kendaraan pribadi dan SIM;
• Penempatan di Jakarta dan Remote Working (WFH).

Tugas dan Tanggung Jawab :

• Bertanggung jawab untuk mencapai target;
• Melakukan kunjungan bersama ke toko grosir berpotensial dengan melakukan kunjungan secara individual maupun tim;
• Membuat laporan harian, mingguan, dan bulanan mengenai pipeline, submission, dan disbursement ke Area Manager;
• Membuat relasi yang baik dengan toko grosir yang ada.

Kriteria :

• Memiliki pengalaman min. 2 tahun sebagai Koordinator/Team Leader dari industri FMCG/SME Banking, atau memiliki pengalaman minimal 3 tahun dibidangnya;
• Memiliki hubungan bisnis yang baik dengan wholesaler/distributor FMCG di area Cirebon;
• Target oriented;
• Memiliki kemampuan komunikasi dan berjualan yang baik;
• Memiliki kendaraan pribadi dan SIM;
• Penempatan di Cirebon dan Remote Working (WFH).

• Prepare draft and review any legal documents (agreements, confirmation letter, amendments/addendums, side letters, etc.) within the company
• Conduct legal research and provide advisory related to the company's operational and business activities
• Maintain legal database (company documents/company licensing) and organize executed versions of agreements
• Handle general corporate matters, liaise with public notaries, external lawyers, and government authorities in relation to general corporate, licensing of companies, and corporate secretarial matters
• Work closely with relevant business units on new product launches, licensing and compliance matters and all other strategic legal matters
• Prepare administration of general meeting of shareholders
• Analyst and implement relevant laws and regulations to provide updated agreements, company regulations, etc
• Support any related jobs assigned by Legal & Compliance Sr. Lead, Legal & Compliance Head and/or business stakeholders.

• A bachelor’s degree from a reputable university
• 3-4 or more years of legal experience in a corporate setting, background from financial and/or technology company setting would be a plus
• Experience in drafting business contract and contract negotiation
• Being fluent in English (written and oral) is a must
• Attain multitasking and time management skills, with the ability to prioritize tasks
• Strong stakeholder management skills, with the ability to work collaboratively with cross-functional teams and build relationships at all levels of the organization
• Display commercial acumen and the ability to balance legal considerations with business objectives
• Exceptional analytical and problem-solving skills, with attention to detail
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously
• Demonstrated professionalism, integrity, and discretion in handling confidential information.

At Cadmus, we believe every student should have equal opportunity to achieve academic excellence; that’s why we’re changing how the world learns!

Cadmus is a global EdTech company purposefully built for the higher education sector to break down learning barriers by providing educators and diverse student cohorts with access to high-quality learning and assessment. We’re working hard in pursuit of an ambitious, world-shaping goal: to provide 1 billion students with access to high-quality education by 2050.

That’s why we need a high-performing Customer Support Specialist to join our team and provide frontline support to our customers!

As a Customer Success Specialist at Cadmus, you'll play a key role in ensuring that our customers have an outstanding experience in our platform, fostering customer satisfaction and loyalty. You’ll also be the first line of defence for our valued customers, ensuring their questions and concerns are addressed promptly and professionally.

In this role you will be expected to

• Provide exceptional customer support via phone, email, and chat.
• Educate the teachers and students who use our platform on how to get the most out of it; assist them with their questions or issues.
• Ensure we build deep, meaningful and value-driven relationships with customers online.
• Successfully execute special projects that support our pilot and enterprise implementations as needed.
• Troubleshoot customer issues efficiently and identify solutions, working independently and collaboratively as needed.
• Proactively research and stay up-to-date on company products and services to provide informed answers.
• Ensure all customer facing materials are updated with the latest releases and the most relevant information.
• Identify and escalate complex issues to the appropriate teams for resolution.

Skills & Experience

• Communication Skills: You have advanced English communication skills, and are equally comfortable talking to internal teammates and external customers. You have managed customers on voice/video from Australia, UK, and/or USA in a user-facing role.
• Problem solving: Able to quickly understand customer pain points and engage with them on the solution most relevant to them.
• Support Experience: Minimum 2 years of experience in customer service or a related field, supporting the growth of software products while working remotely. 
• Technical comfort: Familiarity with a variety of software applications is preferred. Ability to learn and adapt to new software programs quickly. Comfortable with MS-Office / G-suite. Experience with Hubspot is a plus.
• Startup DNA: You’re flexible, comfortable with ambiguity, and have experience wearing multiple hats while supporting rapid growth. You have been a one-person army when needed, or worked as an early employee. 
• A Bar Raiser: You bring your passion and work ethic to the table every day, setting the example for others. You are constantly looking to upskill yourself, and find ways to improve upon the status quo. You enjoy collaborating cross-functionally to accomplish shared goals and care about learning, growing, and helping others do the same.

• A remote-friendly, flexible working culture; where you can work from any global location
• A diverse and inclusive workplace where there are no barriers to anyone succeeding
• A surrounding team of mission-driven individuals who genuinely love what they do
• Mentoring and succession planning for your career
  

Cadmus is a remote-friendly company, and this role is open to candidates anywhere in Indonesia.

Hiring Process

Please apply online with your resume, and instead of a cover letter, we would love you to answer a few questions.

Our interview process consists of a recruiter phone screen, a hiring manager interview, a homework task and a panel interview. These will be completed in person or online (via Zoom).

While we review your application, please get to know us by visiting cadmus.io or following our social channels.

Inclusivity at Cadmus

At Cadmus, we hire great people from a wide variety of backgrounds because it makes our company stronger. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, or disability status. If you share our values and our enthusiasm for education, you will find a home at Cadmus.

If you need assistance or accommodations made due to a disability, please let us know.

Compliance Analyst will have overall responsibility in supporting various regulatory compliance initiatives (with particular focuses on P2P, payment system provider (PJP) and multifinance businesses) and ensuring that all compliance requirements are met – this includes:

• Supporting  regulatory licenses matters, set up compliance framework & guidelines, including anti-bribery & corruption, external vendor compliance management, data privacy;
• Managing regulatory engagement with relevant authorities and ensuring compliance with mandatory reporting requirements to regulators;
• Ensuring the delivery of timely, accurate, and commercially practical reporting to the regulator (s) and recommendations on licensing, regulatory and counter-party risk for business;
• Performing report on gap analysis on each prevailing regulation in relation to the group businesses;
• Incident management (e.g. responding to regulatory investigations / inspections by authorities;
• Ensuring compliance with regulatory requirements on regular basis.

• Experienced compliance officer with minimum of 2 years PQE;
• Ideal candidate would have a mix of (i) prior in-house experience in the bank and financial services sector (preferably a P2P, licensed e-money / wallet operator in Indonesia) and (ii) private practice experience in law firms;
• Demonstrable track-record in compliance matters;
• Extensive experience in interacting with regulators, particularly with OJK Fintech and Bank Indonesia;
• Fluent in English is a must;

• Excellent drafting, negotiation, and communication skills;
• Strong stakeholder management skills, with the ability to work collaboratively with cross-functional teams and build relationships at all levels of the organization;
• Display commercial acumen and the ability to balance legal considerations with business objectives;
• Exceptional analytical and problem-solving skills, with attention to detail;
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously;
• Demonstrated professionalism, integrity, and discretion in handling confidential information.

The Procurement Officer (“Admin”) is responsible for the administrative works of Procurement such as Purchase Order creation & distribution and maintaining internal Tracker to help the operational business of the Company.

Responsibilities

• Create Purchase Order (PO) as required by the Procurement Buyer
• Send PO to Vendor by email & ensure the Vendor received the email
• Manage the end-to-end administrative process of Vendor Management to fulfill the Users and/or Regulatory needs, such as Vendor Registration
• Proactively liaise with the Procurement Buyer for the Purchase Order purpose
• Maintain the internal Tracker for end-to-end PR to PO journey for SLA & Saving reporting

• Minimum Diploma 3 in any major 
• No Minimum of years of experience as an Officer or Admin Purchasing/Procurement
• MS excel mastery, familiar with SAP is plus point
• Preferably have excellent communication skill including negotiation and presentation 
• Teamwork player
• Able to understand stakeholder needs, analyze their needs and be a solution-oriented person.
• Eager to learn new things and challenge
• Detail oriented