• Melakukan aktivitas marketing (Pre Sales,Sales & After Sales Service) untuk target market pelanggan

• Melakukan aktivitas marketing (Pre Sales,Sales & After Sales Service) untuk target market pelanggan

• Melakukan aktivitas marketing (Pre Sales,Sales & After Sales Service) untuk target market pelanggan

• Melakukan aktivitas marketing (Pre Sales,Sales & After Sales Service) untuk target market pelanggan

• Melakukan perawatan dan perbaikan mesin serta sarana dan prasarana pendukung sesuai instruksi kerja dan SOP.
• Mengawasi dan mendokumentasikan kondisi mesin produksi dan fasilitas pendukungnya untuk memastikan proses produksi di pabrik berjalan secara optimal.
• Memastikan kegiatan perawatan dan perbaikan sesuai dengan standar keselamatan kerja.
• Berkoordinasi dengan departemen terkait untuk menyelesaikan masalah teknis secara efektif.

• Mengikuti pelatihan produk, SOP dalam proses penjualan produk
• Menginformasikan kehadiran atau posisi serta lokasi kerja
• Menjelaskan, memperkenalkan serta menjual produk
• Membuat laporan hasil penjualan secara daily

• Mengikuti pelatihan produk, SOP dalam proses penjualan produk
• Menginformasikan kehadiran atau posisi serta lokasi kerja
• Menjelaskan, memperkenalkan serta menjual produk
• Membuat laporan hasil penjualan secara daily

• Mengikuti pelatihan produk, SOP dalam proses penjualan produk
• Menginformasikan kehadiran atau posisi serta lokasi kerja
• Menjelaskan, memperkenalkan serta menjual produk
• Membuat laporan hasil penjualan secara daily

• Mengikuti pelatihan produk, SOP dalam proses penjualan produk
• Menginformasikan kehadiran atau posisi serta lokasi kerja
• Menjelaskan, memperkenalkan serta menjual produk
• Membuat laporan hasil penjualan secara daily

• Mengikuti pelatihan produk, SOP dalam proses penjualan produk
• Menginformasikan kehadiran atau posisi serta lokasi kerja
• Menjelaskan, memperkenalkan serta menjual produk
• Membuat laporan hasil penjualan secara daily

• Bertanggung jawab dan memastikan terhadap display store
• Membantu menjaga stok produksi&memperlebar shelving etalase toko
• Memastikan promo berjalan sesuai jadwal/instruksi
• Bertanggung jawab membuat hasil laporan
• Memberikan informasi tentang produk baru

1. Mampu untuk menghandle project dengan kategori Regular dan Ordinary secara simultan 

2.Dapat berfungsi sebagai PM Segmen 

3. Mampu untuk menjadi representasi Perusahaan di level managerial customer

 4. Tingkat kompleksitas project yang dikawal menyesuaikan dengan level posisi

• Melakukan proses verifikasi dokumen
• Melakukan penyortiran dokumen
• Memastikan proses sesuai dengan SLA
• Melakukan proses filing dokumentasi & Scan Dokumen

1. Melakukan visit store

2. Merapikan produk yang ada di store

3. Membuat report 

• Melakukan filing dokumen
• Mencari database perusahaan
• Membantu divisi lain dalam hal administrasi dan pekerjaan lainnya
• Menjawab telepon dan merespon email masuk
• Memastikan infrastruktur dan peralatan kantor tersedia dengan baik
• Membuat dan menjalankan program mass email marketing.

• Conduct information collection charge of business investigation auditing.
• Responsible for security and investigation related data collection or others.
• Analyze evidence reports and solving cases.
• Conduct with photograph and audio surveillance.
• Develop reports and providing evidence.
• Liaise with superior for day to day cases

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

Amartha merupakan platform teknologi keuangan mikro terdepan yang memiliki misi mewujudkan kesejahteraan bersama lewat pembangunan infrastruktur keuangan digital bagi ekonomi akar rumput. Berdiri sejak 2010, Amartha hadir sebagai microfinance untuk menghubungkan usaha mikro pedesaan yang dijalankan oleh para pengusaha UMKM tangguh dengan akses permodalan terjangkau. Kami mendukung pengusaha UMKM tangguh di regional Jawa, Sumatera, Sulawesi, Nusa Tenggara dan regional lainnya.

Responsibilities

• Melakukan recovery Point (cabang) pasca fraud/high PAR (menunggak) dengan penugasan selama 3-6 bulan di Point yang direkomendasikan
• Berkoordinasi dengan BM, AM, RM, HMB terkait strategi recovery PAR dan evaluasi pencapaian bulanan
• Memberikan pendampingan perbaikan bisnis proses, mapping majelis, & revamping majelis.

• SIAP ditempatkan di seluruh cabang Amartha di Kalimantan
• Berpengalaman dalam bidang Grameen minimal 2 tahun atau berpengalaman di perusahaan keuangan lainnya
• Memahami dan berpengalaman dalam bidang collection serta penanganan nasabah bermasalah
• Memahami & implementasi bisnis proses berdasarkan konsep Grameen model
• Bersedia traveling dan ditempatkan di seluruh Indonesia

Community Experience Intern will focus on :

• Monitoring and activating user and community to persuade them to join our campaign.
• Oversee content development, ensuring it aligns with both client goals and audience preferences.
• Engage with Supermom's internal community and external community partner
• Monitor campaign performance metrics and generate reports highlighting key successes, insights, and recommendations.

• Minimum of 1 year of experience in community activation, customer success, customer service, copywriting, ideally in an agency setting. Fresh graduates are welcome to apply.
• Demonstrated skill in project management
• Excellent communication, interpersonal skills, and good attitude
• Ability to develop and implement persuasive content copy 
• Proficient in Bahasa Indonesia, preferably able to speak and write in English as well.
• Available to work on a freelance contract for 3 to 6 months, Onsite in Menara Sentraya Blok M, with a working arrangement from Monday to Friday, 9 AM to 6 PM.

Back Up Operational's Responsibilities:

• Melakukan survey, validasi dan pencairan mitra di point
• Melakukan aktivitas closing harian di point
• Melakukan aktivitas administrasi point yang ditugaskan sebagai Branch Manager (BM)
• Melakukan kunjungan dan monitoring tim poin
• Memastikan target disburse dan OS PAR tercapai.

Dalam melakukan tugas dan tanggung jawabnya task force diberi kewenangan untuk melakukan inisiatif dan dapat mengajukan:

• Mapping Majelis dan BP
• Pemenuhan BP, dan
• Inisiatif lainnya yang dapat mensupport pencapaian target.
  

Recovery Process' Responsibilities:

• Melakukan portfolio management dengan melakukan identifikasi permasalahan dan action strategy penanganan.

• Melakukan analisa permasalahan di Point
• Memberikan feedback ke LPR dan HMB untuk melakukan action perbaikan
• Memberikan arahan yang bertujuan untuk tercapainya target recovery (Flow rate dan perbaikan PAR)

Dalam melakukan tugas dan tanggung jawabnya task force diberi kewenangan untuk melakukan inisiatif dan dapat mengajukan:

• Mapping Majelis dan BP
• Pengajuan Pemenuhan BP
• dan inisiatif lainnya yang dapat mensupport pencapaian target.

• SIAP ditempatkan di seluruh cabang Amartha di Indonesia selama 3-6 bulan
• Berpengalaman dalam bidang Grameen minimal 2 tahun atau berpengalaman di perusahaan keuangan lainnya
• Memahami dan berpengalaman dalam bidang collection serta penanganan nasabah bermasalah
• Memahami & mengimplementasi bisnis proses berdasarkan konsep Grameen model
• Bersedia traveling dan ditempatkan di seluruh Indonesia

Digital Marketing Intern 

About Us 

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. 

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset) 

As a Digital Marketing Intern , you will play a crucial role in ensuring customer satisfaction by effectively addressing and resolving complaints. This position involves close collaboration with various teams to enhance the overall customer experience and drive improvements in service delivery. 

What will you do but not limited to: 

• Assist in the creation, implementation and optimization of digital advertising campaigns across various platforms such as WhatsApp, Google Ads, Facebook & Instagram Ads, LinkedIn and more. 

• Support in set up, execute, optimize various paid channels including YouTube, SEM, Display, Facebook, Instagram but not limited to different biddable channels 

• Assist in designing split tests on Google Ads & Facebook Ads by using customer data and third-party data 

• Conduct in-depth standard and custom ad effectiveness studies for WhatsApp Business, Facebook & Google advertisers. 

• Analyze campaign performance and provide actionable insights 

• Generate weekly and monthly performance reports 

• Perform competitor analysis and trend research to improve strategies. 

• Participate in brainstorming sessions to generate fresh content ideas for campaigns and marketing initiatives. 
• Support the team with scheduling meetings, maintaining databases, and other tasks as needed. 

• Bachelor’s degree in Business, Marketing, Communications, or a related field. 

• Familiarity with digital marketing tools (e.g., Google Ads, Facebook Ads, Canva, or Adobe Creative Suite). 

• A balance perspective between creativity and data driven. 

• Self-learner, ambitious, good attitude, excited by challenges. 

• Have good knowledge on the latest marketing trends and happenings and analytical tools. 

• Basic knowledge of SEO and content marketing principles. 

• Ability to work collaboratively in a team-oriented environment while also being proactive and self-motivated. 

• A passion for storytelling and crafting engaging content. 

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Complaint Management Support, you will be essential in addressing customer grievances and ensuring their concerns are handled efficiently and effectively. This role requires strong communication skills and the ability to collaborate with various teams to enhance customer satisfaction and improve service quality.

Key Responsibilities:

• Manage incoming customer complaints through various channels, ensuring a prompt response and resolution.
• Analyze complaints to identify common themes or trends and relay this information to relevant stakeholders.
• Coordinate with cross-functional teams to ensure proper investigation and resolution of complaints.
• Document all interactions related to complaints in the complaint management system.
• Provide regular updates to customers regarding the status of their complaints and any actions taken.
• Assist in the preparation of reports on complaint metrics and insights to support continuous improvement initiatives.
• Participate in training sessions to improve complaint management processes and enhance team capabilities.
• Contribute to developing best practices for complaint handling and customer engagement.

• Bachelor's degree in Business Administration, Communications, or a related field.

• 1-2 years of experience in customer service, complaint management, or related roles.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Strong analytical skills to assess complaint data and identify areas for improvement.
• Detail-oriented and highly organized, with the ability to manage multiple priorities effectively.
• Proficient in Microsoft Office Suite
• Ability to work collaboratively in a team while being proactive and self-motivated.
• Fluency in Indonesian and good command of English is required.
• Capable of handling difficult customer interactions with professionalism and empathy.

• Memastikan seluruh KPI Cabang di lingkup Area dapat dicapai dengan baik
• Memastikan kualitas dan kuantitas portofolio berkembang sesuai dengan tujuan dan sasaran yang ditetapkan oleh Amartha
• Memastikan proses perekrutan, pelayanan dan pendampingan mitra dilakukan sesuai dengan SOP dan
• Memastikan strategi, pengelolaan, proses dan operasional seluruh cabang dalam lingkup area yang dibina
• Memastikan keseluruhan administrasi kantor cabang lengkap dan tertib.
• Memastikan operasional kantor cabang dapat berjalan dengan baik dengan memastikan perizinan, infrastruktur, inventaris terpenuhi.
• Memastikan bahwa kebijakan dan prosedur secara ketat ditaati oleh semua staf di kantor cabang
• Memastikan seluruh staf memberikan kinerja terbaik dengan memperoleh training, pemantauan kinerja dan pengelolaan konflik.
• Memastikan operasional cabang di Regionalnya dapat berjalan melalui pemenuhan dan pengelolaan SDM
• Memastikan ekspansi yang ditetapkan Amartha dapat berjalan dengan baik
• Memastikan kualitas portfolio sesuai dengan tujuan Amartha dan nilai audit cabang sesuai dengan ekspekstasi management.
• Menegakkan prinsip keterbukaan di cabang

• Pendidikan terakhir minimum Diploma
• Memiliki pengalaman bertanggung jawab dalam memimpin minimal 2 Cabang
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman minimal 2 tahun di Micro Finance sebagai Koordinator/Supervisor/Kepala Cabang/Area Manager
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia ditempatkan di Madiun

As Relationship Manager, you will be part of critical role in developing and nurturing relationships with clients focused on funding and investment opportunities. This position requires understanding of funding mechanisms, and P2P market trends to offer the best financial solutions to our clients.. This role will be direct report to Head of Funding  and this role also are part of the Premium Lender team RM

Responsibilities

• Develop an action plan to achieve and exceed the revenue/new customer acquisition targets set for the year.
• Acquire new customers while constantly maintaining and upgrading the existing customer portfolio to achieve the set targets.
• Provide excellent service to customers (both existing and potential) by maintaining close relationships and managing their portfolios. 
• Advise clients on various funding and investment options, tailoring solutions to their specific needs.
• Monitor P2P market trends and regulatory changes affecting funding and investments.
• Ensure compliance with P2P regulations and internal policies.

• A Bachelor’s degree in Finance, Economics of related field from Reputable University
• Minimum of 3 years of experience in banking,P2P, or financial services with a focus on funding and investments
• Strong understanding of funding mechanisms, investment strategies, and financial markets
• Excellent networking, communication, and negotiation skills
• Proven track record in sales and client relationship management
• Detail-oriented with strong analytical and problem-solving skills

About the role,

the Head of engineering has both a strategic and a technical role inside the company. The strategic aspect includes setting goals for the team, hiring engineers, and prioritizing projects. The technical aspect is about getting actively involved in developing new products, identifying requirements, and setting timelines.

Before they can get this position, the head of engineering should have extensive experience as an engineer, they should have managed complex tech projects and know how to build products and features from scratch.

About the team,

Our technology/engineering is a group of 100+ talented people. Together with the Product teams, the gist of our role is to create innovative and scalable solutions to help Amartha grow its business.

Responsibilities

• Oversee front-end and back-end development teams and their projects
• Monitor reliability and performance of all internal systems to suggest improvements
• Ensure compliance with relevant regulations
• Manage software development projects by setting requirements, goals, and timelines
• Design strategies for future development projects based on the company’s overall objectives and resources
• Hire engineers and coordinate their training
• Implement innovative technologies
• Coordinate with stakeholders for new integrations and tools

• Experience in develop data intensive applications is a must
• Experience in SaaS development
• Experience in open API development
• Solid enterprise integration architecture knowledge
• Experience in leading 5-10 people squad
• Solid engineer hiring experience

• Hands-on GCP tech experience: Cloud SQL Postgres, Cloud Run, Pub/sub, etc.
• You have built a scalable architecture
• Experience with incident management
• Monitoring distributed system
• Agile practices: scrum or kanban
• Don't mind doing some coding works when required
• Experience with CI/CD
• Experience with automated testing
• Hiring software engineers
• Experience with team management
• Fintech/financial institution/banking experience
• Experience with Machine Learning will be a plus
• Have experience with TDD
• Have experience with refactoring large systems
• Have experience with event driven architecture
• Would be a plus if you have experienced with Kafka, Kubernetes, Grafana, Prometheus