Reservations for the next day must be re-checked by the Reservation Officer not later then 16:00
one day before arrival, and ensure the following:
2.
Obtains guest name, records caller’s name and phone number.
3.
Ensures if client is a returning guest or not.
4.
Checks arrival date & number of nights.
5.
Checks room type (smoking or non-smoking) and special requests (linked to guest profile).
6.
Checks number of guests, adults and children (if applicable).
7.
Checks market segment & room rate.
8.
Checks flight details and arrival time (if applicable).
9.
Checks method of payment and/or “guaranteed method”.
10. Checks that guests are informed of the hotel’s cancellation policy prior to arrival.
11. Checks reservation/confirmation number. Copy of confirmation must be sent to a guest via fax,
mail or e-mail prior to guest arrival and according to the Hotel’s/Resort’s policy.
12. Checks that reservations through agencies are acknowledged and confirmed and that
transportations are organized.
13. Checks that additional services have been offered such as transportations, pre-ordered private
mini-bar requests, transportation spa treatment bookings or F&B reservations.
14. Expected arrival reservations are handed to Front Office Management at the end of the day
(depending on operation).
