Job Summary:

The Operations Director will be responsible for overseeing the financial health and operational efficiency of the company. This role requires a strategic thinker with extensive experience in finance, operations management, mining industry and dealing with government agencies. The successful candidate will lead financial planning, budgeting, forecasting, and operational performance while ensuring industry regulations and standards compliance.

Key Responsibilities:

1. Operational Oversight:

• Overseeing operational planning and execution for mining and processing activities.
• Optimise production processes to enhance efficiency and minimise costs.
• Ensure best practices in safety, quality control, and environmental management.
• Collaborate with cross-functional teams to improve operational performance and productivity.
• Manage customers and shipments.

2. Financial Management:

• Develop and implement financial strategies aligned with the company’s objectives.
• Prepare and manage annual budgets, and forecasts.
• Monitor financial performance and implement corrective actions as necessary.
• Oversee cash flow management and capital expenditures.
• Collaborate with auditors on statutory audits.
• Responsible for internal controls and policy compliance.
• Handle ad hoc projects.

3. Team Management:

• Lead, mentor, and develop the operations and financial teams.
• Promote a collaborative environment that encourages professional development and high performance.

4. Stakeholder Engagement:

• Build and maintain relationships with key stakeholders, including suppliers and regulatory bodies.

• Menawarkan produk BFI Syariah kepada konsumen untuk pembiayaan di BFI
• Melakukan Survey konsumen yang hendak melakukan pengajuan
• Melakukan rekrut BA/Agen/Mitra BFI untuk pengembangan jaringan sesuai dengan profil yang tepat

• Bertanggungjawab terhadap pencapaian target penjualan debitur melalui pengembangan jaringan agency/kemitraan dengan pihak lain (Pinjam Dana Jaminan BPKB Mobil)
• Melakukan rekrut BA/Agen/Mitra BFI untuk pengembangan jaringan sesuai dengan profil yang tepat
• Membina dan membantu BA/Agen/Mitra BFI untuk mengembangkan strategi agency dengan tujuan menghasilkan jumlah debitur
• Melakukan koordinasi dengan Supervisor dan pihak lainnya dalam pelaksanaan aktifitas hariannya

• Menawarkan kembali pinjaman ke nasabah yang pernah menjadi konsumen BFI.
• Melakukan Follow Up database yang di berikan , dan melakukan Visit terhadap konsumen RO BFI

Kualifikasi:

- Laki-Laki, Usia Min. 25-35 Tahun

- Pendidikan Min. D3 Jurusan Business Management atau setara

- Pengalaman di Posisi yang sama min. 3 tahun

- Paham Otomotif Kendaraan Listrik menjadi Nilai Plus

- Memiliki komunikasi yang baik

- Kemampuan Marketing Strategi, Negoisasi dan mampu menganalisa

- Terbiasa bekerja Target, dapat berkerjasama dengan Team maupun Individu

- Mampu bekerja secara Team

- Dapat memenuhi target penjualan

- Memiliki kendaraan roda dua & memiliki SIM C/A

- Lokasi penempatan Jakarta Pusat (Samanhudi - Pasar Baru)

- Join Asap

1. Laki –laki
2. Lajang
3. Pendidikan SMK (Jurusan : Listrik/Elektronika/Mekatronik)
4. Pengalaman 2-5 tahun sebagai Teknisi/Maintenance
5. Memahami PLC, Pneumatic & Hidraulic
6. Bersedia tinggal di Cikarang

1. Customer Support

• Respond to customer inquiries promptly and professionally via phone, email, chat, or in-person.
• Provide accurate information about products, services, and policies.
• Assist customers with placing orders, processing returns, and handling any issues related to their accounts and orders.
• Resolve customer complaints and concerns in a timely and satisfactory manner.
• Investigate and troubleshoot issues, escalating complex problems to higher-level support as needed.

1. Strategy Development

• Identify opportunities for improvement in customer service processes and systems.
• Develop and implement strategies to enhance the customer experience and streamline service operations.
• Analyze customer feedback and service metrics to inform project initiatives and decision-making.
• Ensure all interactions align with company standards and contribute to a positive customer experience.
• Ensure customer service standard operating procedures are updated and maintained

      3. Project Management

• Lead and manage customer service projects from inception to completion, including planning, execution, monitoring, and reporting.
• Develop detailed project plans, including timelines, resource allocation, and risk management strategies.
• Coordinate with cross-functional teams to ensure project objectives are met on time

     4. Collaboration:

• Share knowledge and best practices with colleagues to enhance team performance and service quality.
• Foster a collaborative environment and encourage team members to contribute ideas and solutions.

Deskripsi Pekerjaan

1. Dokumen Kelengkapan Verifikasi

2. Periksa Ketersediaan ID Pengguna Klien

3. Periksa Data di Web Dukcapil

4. Periksa Apakah Klien Sudah Ada atau Belum (Cari Berdasarkan Nama)

5. Daftar Pembukaan Rekening Baru yang Tertunda

6. Periksa Tanda Tangan Klien untuk Pembaruan Data

7. Periksa Kelengkapan Data Pembaruan Klien

- Memiliki komunikasi yang baik

- Kemampuan Marketing Strategi, Negoisasi dan mampu menganalisa

- Terbiasa bekerja Target, dapat berkerjasama dengan Team maupun Individu

- Mampu bekerja secara Team

- Dapat memenuhi target penjualan

• Oversee daily warehouse operations, including receiving, warehousing and distribution.
• Ensure all logistics activities comply with regulatory and internal procedural requirements.
• Set up and maintain an efficient warehouse layout for optimal space utilization.
• Stock level monitoring, cycle count, and assist HOD in controlling B Goods and consignment products.
• Assist in developing and implementing logistics strategies to enhance operational efficiency.
• Prepare and present reports on logistics KPI and quality targets to upper management.

Deskripsi Pekerjaan

1. Menjawab panggilan telepon dan email dari pelanggan

2. Membantu pelanggan dengan pertanyaan tentang produk, status pesanan, dan pertanyaan umum lainnya

3. Menyelesaikan keluhan dan masalah pelanggan dengan cepat dan profesional

4. Mempertahankan sikap positif, empatik, dan profesional terhadap pelanggan

5. Memproses pesanan, pengembalian, dan penukaran dengan akurat

6. Menyimpan catatan rinci tentang interaksi dan transaksi pelanggan

7. Bekerja sama dengan anggota tim untuk memberikan layanan pelanggan yang luar biasa

8. Mengikuti kebijakan dan prosedur perusahaan

1. Mengajarkan bahasa Jepang
2. Mengajarkan adat istiadat orang Jepang
3. Membuat laporan pelatihan
4. Memberikan bimbingan konseling
5. Tugas lain terkait pelatihan

- Mengunjungi debitur dan melakukan pengiriman Surat Peringatan (SP) dalam masa tunggakan > 20 hari untuk melakukan validasi kondisi, analisa dan penagihan pembayaran kewajiban debitor yang belum diselesaikan.

- Menegosiasikan opsi pembayaran yang sesuai kepada nasabah

- Memonitor janji bayar debitur sesuai dengan masa tunggakan dan menagih kembali sesuai janji bayar.

- Mencari keberadaan pelanggan apabila tidak dapat ditemui baik di rumah maupun kantor

- Memastikan semua data pelanggan benar termasuk nomor telepon dan alamat

- Melaporkan dan mendiskusikan dengan atasan mengenai hasil kunjungan/penanganan. - Membuat catatan atas setiap aktivitas penagihan ke dalam collection system.

- Melakukan koordinasi dengan pihak internal collection maupun unit terkait sehubungan dengan penanganan debitor 

sebagai operasional pengiriman barang dari lokasi Manufaktur ke Distribution Center.

memastikan barang aman sampai pada lokasi tujuan.

membantu proses perhitungan inventory Barang yang akan diterima dan dikirim.

• Input Data
• Membuat Laporan Harian, Mingguan, Bulanan & Tahunan
• Stock Opname
• Arsip
• Administrasi

• Manage , Drive and Control Planning activities - Demand Planning & PPC 
• Drive for effective logistics cost through any related logistic activity.
• Do improvement for all Planning & Logistics processes.
• Lead & support New product introduction projects which related to Supply Chain
• Lead & support project management, materials management, and logistics management.
• Maintain high service performance for product delivery.
• Responsible for setting the correct parameters for stock levels, related processes and control mechanisms for materials.
• Responsible for global freight forwarding and to provide optimum service at lowest cost.
• Review effectiveness of operating procedures, .
• Ensure compliance with government regulations.   
• Develops and accountable for department/sub function plans and performance and resources management..
• Identifies applications of functional knowledge and existing methodologies to resolve problems to meet long-range goals and objectives.
• Proactively communicate supply chain issues and provide alternatives.
• Partner with commercials to achieve sales goals.
• Train and provide development opportunities for staff.  Monitor and evaluate team members, and adjust training where needed.
• Attract, retain and develop high potential talent.
• Act as a team role model and change-agent.
• Positively lead and influence team members to partner together to achieve individual and business goals.
• Coordinate team efforts, create and manage a regional strategy and team operating plan.
• Local procurement management through sourcing, negotiation, and purchase
• Control inventory turn over & over aging materials.
• Strategic planning for RM & FG inbound & outbound.

• Create Workon (new customer, revised information, PSA)
• Create and maintain Sales order (In Advance, Credit and Project),
• Administration (registration vendor from customer, Provide (COO, COM, Warranty, Letter & Proforma Invoice, Order Confirmation)
• Collaboration with sales team, logistic team regarding delivery time

• Paham Bahasa Inggris (nilai tambah)
• Persuasive
• Terbiasa bekerja dibawah tekanan
• Professional, cekatan dan bertanggung jawab
• Bersedia melakukan dinas keluar kota
• Teliti

• Providing technical support of Bosch Rexroth IoT Solutions.
• Analyzing the gap of technical requirement from customer.
• Working closely with international team for troubleshooting and technical support activity.
• Working hands-on with BR IoT kit to develop Industry 4.0 PoC Project.
• Working collaboratively with the team for marketing and media activity.
• Providing Technical training of Bosch Rexroth IoT Solution 

• Coordinating with universities to execute employer branding of company and maintain relationship with university students
• Design, artwork, layout and formatting, typesetting promotional material.
• Assist in conceptualizing and designing of digital media campaigns aligned with organization's goals.
• Assist end-to-end digital projects related to employer branding.
• Liaise with department teams to ensure brand consistency.
• Stay up-to-date with social media trend.
• Prepare, draft, and edit write-ups for readability and consistency.
• Proof reading and copy writing.
• Moderating streaming event shall necessary

• Responsible for the sales and marketing activity for Hydraulic and Factory Automation
• Achieving established goals.
• Support distribution channels to achieve sales growth.
• Provide Pre & Post-sales support to local partners (lead, contact, joint visit, complains, etc.)
• Manage partner commitments, including sales forecast and payment collection.
• To gain market information and undertake market studies and communicate it with Sales Manager.
• Superior product knowledge.
• Liaise with ordering team.
• Regular and periodic traveling might be required

• Manage both existing sales pipeline and the development of new business opportunities ( Service Business)
• Generate new leads, identify and contact decision-makers, screen potential business opportunities, select deals in line with strategies, and facilitate pitch logistics
• Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices
• Take a lead role in developing new-business proposals and presentations that create and nurture opportunities and partnerships
• Support deal structure and pricing with business-value analysis, and negotiate prices for proactive bids and proposals
• Maintain and share professional knowledge through education, networking, events, and presentations
• Identify trends and customer needs, building a sales pipeline for short/medium/long term in accordance with targets
• Assist in the coordination and implementation of marketing strategies, and delegate tasks to achieve strategic goals
• Motivate the team, track performance, and report metrics

• Gathers deep knowledge about regional product requirements for specific trades & volume segments​
• Defines portfolio need for specific trade / volume segment for the region​
• Contributes to successful and efficient implementation of projects in global product management​
• Actively contributes to the business success for the respective trades & volume segments in a region
• Identifies user, dealer, sales & competitor insights for the respective trades & volume segments in a region and translates this into product demand​
• Ensures methodological excellence when generating user & market insights​
• Provides reliable volume forecasts for new products to the BU​
• Contributes to the global product management team with regional insights across the development process​
• Supports the global product management team in the go-to-market phase within PIF​
• Monitors the regional business situation (market shares, competitor activities, etc.)

• Melakukan penjualan langsung di pasar-pasar yang telah ditentukan.
• Menawarkan paket produk dengan harga yang telah ditentukan.
• Mencapai target penjualan harian dan bulanan.
• Mengelola dan menyusun laporan penjualan harian.
• Memberikan pelayanan yang baik kepada pelanggan di pasar.
• Mengikuti jam kerja sesuai dengan jadwal yang telah ditentukan untuk setiap pasar.

Deskripsi Pekerjaan:

1. Memimpin dan mengarahkan tim untuk mencapai target dengan efektif dan efisien.
2. Menetapkan tujuan yang jelas dan menyusun rencana tindakan untuk mencapainya.
3. Menyusun dan mengimplementasikan strategi untuk meningkatkan kinerja tim dan mencapai target divisi.
4. Mengidentifikasi peluang dan tantangan serta merumuskan rencana strategis.
5. Memantau kinerja tim secara terus-menerus dan memastikan aktivitas sesuai standar.
6. Mengumpulkan dan menganalisis data kinerja, serta memberikan umpan balik konstruktif.
7. Menyusun laporan kinerja dan merekomendasikan perbaikan serta solusi atas kendala yang dihadapi.
8. Melakukan pelatihan, pembinaan, dan coaching untuk meningkatkan keterampilan dan kinerja anggota tim.
9. Mendorong pengembangan profesional dan memastikan akses ke sumber daya yang diperlukan.
10. Menjalankan tugas operasional sehari-hari sesuai prosedur perusahaan (SOP).
11. Mengelola sumber daya, anggaran, dan waktu secara efisien untuk memenuhi target dan tenggat waktu.
12. Memastikan kegiatan tim mematuhi kebijakan dan regulasi perusahaan.