• Melakukan prosedur penagihan dengan mengunjungi alamat para debitur untuk mengumpulkan pembayaran yang masih tertunggak.
• Bertanggung jawab untuk mencapai kinerja kualitas target piutang (AR).
• Melakukan negosiasi dengan debitur yang terlambat membayar, menawarkan solusi yang layak untuk mendorong pembayaran dengan segera.
• Menyiapkan laporan analisis berdasarkan hasil kunjungan ke debitur.

• Pendidikan minimal Diploma / SMK / SMA.
• Pengalaman minimal 3 tahun dalam posisi serupa.
• Memiliki pengetahuan yang kuat dalam Collection and Recovery di industri keuangan.
• Memiliki tingkat integritas dan perilaku etis yang tinggi.
• Keterampilan negosiasi dan komunikasi yang sangat baik.
• Mengetahui daerah setempat dan memiliki jaringan yang kuat.

• Responsible for sales targets in accordance with the area
• Daily visit to merchant
• Ensuring the program in its area runs well and the programs sales target can be met
• To ensure placement POP material promotion in store
• Coordinate with partner operational teams to obtain information regarding sales, competitors and field issues
• Handle arround 4 Sales Promoter Leaders with around 80 Sales promoters
• Monitor daily activities of Promoters
• Conducting field team training and refreshment training for promoter
• Monitoring data 1st billing by promoter and by merchant

Kami mencari Business Manager (Team Leader) yang berpengalaman untuk memimpin dan mengawasi pekerjaan karyawan di perusahaan kami. Tugas utama adalah bertanggung jawab untuk memastikan efisiensi operasi bisnis serta menetapkan tujuan strategis kedepannya. Selain itu juga harus memiliki kompetensi memberikan bimbingan untuk peningkatan kinerja, dengan cara yang menggabungkan visi dan budaya perusahaan. Tujuannya adalah untuk memastikan profitabilitas kegiatan perusahaan kami untuk mendorong pembangunan berkelanjutan dan kesuksesan jangka panjang.

Tanggungjawab Kerja:

• Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target
• Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan
• Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.
• Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas
• Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

• Pendidikan terakhir minimum Diploma
• Memiliki pengalaman bertanggung jawab dalam memimpin tim min 2th
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman min 2 tahun di Micro Finance sebagai Manager (Lembaga Keuangan Sistem Grameen diutamakan)
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia ditempatkan di seluruh wilayah Yogyakarta

Kemampuan yang Dibutuhkan:

• Disiplin Tinggi (berintegritas, jujur & transparan)
• Memiliki kekuatan komunikasi & berkolaborasi dengan tim
• Memiliki semangat belajar yg tinggi terutama untuk menganalisa informasi dan data
• Mudah beradaptasi pada perubahan dan berorientasi pada target
• Mampu membangun budaya coaching untuk meningkatkan performa tim

• Gapok + Insentif
• Tunjangan
• Asuransi Kesehatan
• Jenjang Karir
• Asuransi kehilangan sepeda motor*
• Program Pinjaman Karyawan*
• Benefit Pernikahan*
• Benefit Kelahiran anak*
• Umroh untuk karyawan berprestasi*

PwC Corporate Finance professionals provide full range of financial advisory services, from market and economic analysis, investment appraisals, financial modelling and analysis, strategic corporate reviews and business planning, business valuations, acquisitions and disposals/M&A Support, through to capital structuring, debt and equity raising across all industry sectors.

We are looking for experienced candidates to join our team. Take the opportunity to interact with a diverse range of clients and develop yourself.

Responsibilities

You’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

• Proactively assist in the management of a portfolio of clients, while reporting to Director and above
• Be involved in the financial management of clients
• Identify and solicit prospective investors and buyers for M&A
• Identify and address client needs; building solid relationships with clients; developing an awareness of Firm services; approaching clients in an organized and knowledgeable manner; delivering clear request for information; demonstrating flexibility in the prioritization and completion of tasks
• Identify business development opportunities through internal and external client relationships, as well as key issues and potential areas of transaction risk
• Be actively involved in business development activities to help identify and research opportunities on new/existing clients
• Contribute to the development of your own and team’s technical acumen
• Develop strategies to solve complex technical challenges
• Assist in the management and delivering of large projects
• Train, coach, and supervise staff
• Keep up to date with local and national business and economic issues
• Continue to develop internal relationships and your PwC brand

Preferred skills

• Min 10 years experience in investment banking, corporate finance, financial and management consulting, private equity, venture capital or in-house M&A activities.
• Strong financial modelling, report writing, analytical and data-processing skills.
• Big Four accounting firm or equivalent background preferred.
• Good business sense and commercial awareness
• Fluent in Bahasa Indonesia and English (writing & speaking)

Build and manage Support Team (LND & Quality Assurance Processes) to ensure ideal business process improvements. Manage Help center content and align with all Business Unit and Functions Unit.

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Implementing, and overseeing quality assurance and quality control processes to ensure products or services meet or exceed customer expectations and industry standards
• They play a key role in maintaining the quality of an organization's products or services, improving processes, and minimizing defects or errors
• Develop and implement quality assurance team and learning development for Customer experience team.
• Create procedures to ensure consistency and adherence to quality standards.
• Create training materials, Conduct training, create TNA, and planning people development competencies, particularly if a need for specific skills or knowledge enhancement are identified
• Manage and update Help Center improvements
• Create and manage monitoring services for all channels Voice and Non Voice

• Experience as Quality Process PIC min 2 years.
• Training and assessment certification, which demonstrate expertise in evaluating and coaching.
• Strong communication skills and collaborative person
• Analytical skills to analyze training programs, identify areas for improvement, and recommend solutions.
• Industry expertise to understand skills and competencies for Digital contact center process
• Good verbal and written communication skills in Bahasa Indonesia and English
• Familiar with training and quality assurance contact center process.

Leading manage innovations projects to improve and customer experience journey and boost Customer Satisfaction. Manage and create system automation in CX Team (Telephony, Ticketing System, Chatbot, Help Center automation).

Responsibilities:

• Lead the design of complex and strategic Contact center solutions, ensuring to align with the organization’s goals and customer experience objectives
• Develop and maintain custom contact center applications, features, integrations and automation
• Mentor and provide technical guidance to engineers, fostering their growth and development with documentation and knowledge sharing related customer experience journey
• Installation, managing and optimizing CRM System customer support platform for the organization
• Lead efforts to optimize the performance of contact center systems and proactive monitoring for issues
• Collaborate with cross-functional teams, including network engineers, system administrators, operation teams, external vendors and a notion to business users to deliver integrated contact center solutions that meet business objectives.
• Continuous Learning, stay updated with industry trends and emerging technologies related to contact center solution and development practices.

• Min 1 years experience Digital Contact Center
• Experienced with CRM Ticketing set up (Zendesk, telephony system, chatbot, help center)
• Familiar with additional tools (JIRA, Redash, Slack)
• Ability to keep work moving on each of them enables change across many different areas of an organization
• Good verbal and written communication skills in Bahasa Indonesia and English
• Strong analytical ability and problem-solving skills. Able to identify high-impact opportunities and objectively evaluate projects

Build and manage Business Process and Services Process Improvement. To ensure end to end business process delivery based on KPI to support BU and FU. Include managing quality agents and SOP for internal and external CX Ops.

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Accountable for achieving Quality Performances metrics and CSAT Score
• Create and manage sampling methodology monitoring services
• Support and partner with Operations to improve CSAT achievement, and provide insights improvements
• Manage SOP and compliance documents in Customer Experience Team scope
• Assist Audit team internal or external stakeholders in Services and Business process
• Align with Operational Team and Product Team for improvements based on insights services processes

• Experiences as Quallity Assurance assist digital contact center transactions service monitoring
• Familliar with methodology sampling all channel contact center (call/chat/email/KYC process)
• Analytical thingking and create report from insights CSAT, Apps Store/ Play Store review
• Industry expertise to understand skills and competencies for coaching and conseling
• Collaborative skills with Learning and Development, Innovation Team, and Performance Insights team to provide good initative both Services and Business Process Improvement
• Good verbal and written communication skills in Bahasa Indonesia and English
• Ability to create report quality insights based on CSAT measurements, and monitoring sample

Build and manage proper development quality processes in CX Ops (include learning management system, Help center content, chatbot content development, training process to build good product knowledge to handle customers, manage people development process align with HR Team).

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Support individual and team development, career development, and training and experience-based contact center learning
• Accountable for achieving individual training performance metrics
• Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
• Recommend curriculum modifications to Quality Performance Leads on the basis of internal customer feedback and/or Training Needs Analysis
• Build, create, and manage contents of Help center articles along with Business Unit Team, and Product Team

• Experiences as Trainer or Learning and Development Specialist assist digital contact center all channels (call/chat/email/KYC process) & Walk In agents
• Familiar with TNA, Syllabus, training tools, & learning management system
• Ability to create, build, and manage Help Center content based on business writing skill
• Analytical thinking and creating report from insights CSAT, and Help Center feedbacks articles
• Industry expertise to understand skills and competencies for creating training materials, soft skills and product knowledge
• Collaborative skills with Quality Assurance Team, Innovation Team, and Performance Insights team to provide good initiative both Services and Business Process Improvement
• Good verbal and written communication skills in Bahasa Indonesia and English

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Lulusan minimal SMA/SMK/Sederajat
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Memiliki SIM A/SIM C
• Service oriented
• Penempatan Yogyakarta

• Gaji Pokok
• Tunjangan
• Insentif

Tanggung Jawab:

• Mencari calon debitur, membantu calon debitur dalam proses pengambilan kredit
• Membuka dan menjalin jaringan baru dengan pihak ketiga (agen/broker, dealer, dll)

Tanggung Jawab:

• Mencari calon debitur, membantu calon debitur dalam proses pengambilan kredit
• Membuka dan menjalin jaringan baru dengan pihak ketiga (agen/broker, dealer, dll)

Tanggung Jawab:

• Mencari calon debitur, membantu calon debitur dalam proses pengambilan kredit
• Membuka dan menjalin jaringan baru dengan pihak ketiga (agen/broker, dealer, dll)

Tanggung Jawab:

• Mencari calon debitur, membantu calon debitur dalam proses pengambilan kredit
• Membuka dan menjalin jaringan baru dengan pihak ketiga (agen/broker, dealer, dll)

Tanggung Jawab:

• Mencari calon debitur, membantu calon debitur dalam proses pengambilan kredit
• Membuka dan menjalin jaringan baru dengan pihak ketiga (agen/broker, dealer, dll)

• Bekerjasama dengan Konsultan dalam proses perencanaan ataupengembangan desain
• Menganalisis, Mengecek dan memvalidasi kualitas gambar Konsultan
• memonitor dan memastikan pekerjaaan struktur sudah sesuai dengan desain yang ditetapkan
• Menyiapkan Rencana Budget

• Bekerjasama dengan Konsultan dalam proses perencanaan ataupengembangan desain
• Menganalisis, Mengecek dan memvalidasi kualitas gambar Konsultan
• memonitor dan memastikan pekerjaaan struktur sudah sesuai dengan desain yang ditetapkan
• Menyiapkan Rencana Budget

• Bertanggung jawab untuk perawatan Gedung/Properti
• mendesain dan mempersiapkan gambar desain struktur dari Konsep desain ke Desain Forcont
• mengecek dan memvalidsi kualitas gambar konsultan
• menganalisa dan melakukan studi teknik berdasarkan inspeksi lapangan dan penilaian dari form laporan

Job Description:

- Plans and designs IT Audit Program to ensure improvement in the IT General Controls and Application Controls

- Conduct audit or lead audit teams in performance IT Audit and review of systems application and IT process

- Perform pre and post implementation reviews of system implementation or enhancements

- IT Security Audits including evaluating if security vulnerabilities are properly identified and mitigated

- Evaluate information general computing controls and provide value added feedback. Test compliance with those controls

- Perform various other reviews of IT management policies and procedures such as change management, business continuity planning/ disaster recovery and information security to ensure that controls surrounding these process are adequate

• Memastikan implementasi penjualan & distribusi sesuai dengan target yang ditentukan
• Membuat rencana kunjungan harian Sales dan memastikan implementasinya
• Memastikan ketersediaan stok produk di gudang distributor
• Memastikan pengiriman barang sampai secara sempurna ke outlet
• Menjadi titik kontak harian dari Kraft Heinz ke distributor
• Membuat laporan penjualan harian, mingguan dan bulanan
• Supervisi tim Sales distributor

1.     Design network communication architecture based on Bank's needs

2.     Configure hardware/software based on configuration standards

3.     Carrying out capacity planning and monitoring for the network communications system

4.     Quickly identify, diagnose and resolve network communications and hardware/software related problems

1.     Collaborate and cooperate with various stakeholders to develop technical security solutions, plans, and configurations to meet the goals of the Bank, as well as identify potential cyber-attacks on the Bank's infrastructure

2.     Coordinate between teams in analyzing the security risk of the Bank's information system and IT infrastructure

3.     Develop, implement, and update policies and procedures related to information security and cybersecurity

4.     Monitoring and analyzing suspicious communication network activity to identify misuse or security threats

5.     Manage information security platforms and software, such as antivirus, firewall, and other security technologies

6.     Develop, maintain, and monitor security configurations on servers, network devices, and traffic endpoints through monitoring tools provided by the Bank

7.     Provide security awareness training regularly to all employees

8.     Develop plans and carry out simulations related to handling IT security incidents

9.     Coordinate to perform regular activity of Penetration Testing and Vulnerability assessment

10. Coordinate with related parties in updating patches on devices owned by the bank

11. Coordinate with the Business team in conducting cyber security and Information Security risk analysis

12. Coordinate to prepare regular mandatory report related to cyber security to regulator

Job Descriptions:

1.     Analyze requirements documentation and provide constructive feedback with detailed test estimations

2.     Perform test scoping, estimation, preparation, and execution for application enhancements and bug fixes

3.     Administer detailed test plans, progress reports, and end of test reports

4.     Liaise with product managers, team leads, and developers to accurately understand the systems and produce effective test scripts and execution plans

5.     Define test scenarios based on business requirements

6.     Debug, record, and manage defects throughout project lifecycle

7.     Ensure application/system delivered to the end-user with adequate quality

8.     Create and own a scalable testing pipeline throughout the development lifecycle

• Represent Wall Street English brand by adhering corporate identity from attending booth.
• Engage and communicate with guests and/or potential customers to gather the details and information about the guests.
• Deliver basic knowledge about WSE.
• Build the trust with the guests with a result of setting an appointment for them to visit WSE Centers.
• Come up with innovative ways to convince guests to show up in the appointments that have been set with our Center Personal Consultant (online/offline).
• Develop a good relationship with the guests.
• Go above-and-beyond to reach individual and team's target.

Coordinating all area in office management and work environment inside and outside including the legal aspect of office permit, coordinate with all function and department to ensure office operations, controlling reception and office building management  to ensure office operations run smoothly match with the quality-of-service Gameloft standards and policies. As part of HR and supporting Department team, taking part in improving employee experience in terms of office facilities. 

Detail responsibilities :

• Oversee general office coordination in the Studio.
• Maintain and check records of all bills from vendor under office management.
• Coordinating with immigration agent in registering new expats, extending the working documents for all expat and all necessities regarding visa and/or travel document;
• Maintain and review office budget, administer and control effectively all office expenses; follow up payments, and make sure with Accountant that all expenses are executed in due form.
• Supervise Office team to ensure all facilities are well operated and maintained (air-conditioning, electricity, drinks, telephone, meeting rooms, office furniture. Make sure supplies and equipment are provided in sufficient quantity and monitor the use.
• Collaborate with Purchasing to provide the best services with cost effectiveness; follow up all projects, fixing and operations related to office facilities.
• Upon necessities, working with IT and Building Maintenance in controlling office fit out regarding installation, decoration, movement, renovation any office facilities to match with quotation, agreement with vendors and plan validated by Studio Manager;
• Maintain inventory of office equipment and machines, ensure efficient asset management.
• Coordinate with building maintenance to ensure all the facilities, renovation, maintenance or new installment done, run smoothly and match with the expectation and plan.
• Compile all related report data office facilities (costs, damages, vendors) to determine the follow-up of the parties’ company, validated by Studio Manager
• Work Closely with Legal team to make sure that all office permits are valid and in order;

Tugas Pekerjaan:

• Menguasai bidang mekanikal, elektrikal, termasuk pemeliharaan, perbaikan, pencegahan serta troubleshooting dan keahlian teknis lainnya
• Berpengalaman sebagai Teknisi (listrik arus kuat dan arus lemah)
• Mengetahui dasar-dasar K3 (Kesehatan & Keselamatan Kerja)
• Mampu bekerjasama dengan pihak internal maupun external
• Mampu bekerja baik dengan tim maupun individu
• Memecahkan masalah kerusakan dan melakukan perbaikan
• Mengontrol penggunaan utilities yang ada
• Melakukan pemeliharaan / perbaikan kerusakan pada peralatan Mechanical / Electrical & Plumbing
• Melakukan pencatatan harian terhadap peralatan Mechanical / Electrical
• Menangani instalasi, pemeliharaan dan perbaikan berkaitan dengan HVAC, equipment elektronik, equipment non-elektronik, kelistrikan, dan plumbing