The Toolpusher is responsible to ensure that drilling schedules are achieved in compliance with company guidelines, policies and procedures. The position liaises with client representatives and rig site leadership to achieve operational objectives and milestones. The position is responsible for all operations and departments involved with the drilling and completion of the well. Also, to ensure that all work is performed safety, efficiently and according to procedure. This position is responsible for all operations, including but not limited to, hoisting, circulating, rotating, running casing, cementing or well control. The Toolpusher takes total ownership of all operations, departments and personnel pertaining to the drilling and completion of the well.

Essential Functions:

• Provide visible leadership with a Total Ownership attitude. Owns safety standards.
• Supervise and ensure the safety of drilling crew as well as efficient operations.
• Enforce, clarify, and follow Company policies, standards, and procedures.
• Support and assist onsite HSE Advisor for implementing rig site surveys, safety evaluations and hazard identification (hazard hunts).
• Collaborate with HSE Advisor to ensure personnel training matrix is updated and kept current.
• Follow the client’s daily drilling plans.
• Promote operational excellence through procedural discipline.
• Ensure crews achieve Company and client competency standards.
• Train and supervise crew members on standard operating procedures to include, but not limited to, proper care and maintenance of the rig and drill string, including lubrication of equipment and housekeeping.
• Delegate work effectively with a clear definition of requirements and expectations.
• Responsible for morale and order within crew.
• Ensure Authorized To Operate (ATO) and Approved Competent Operator (ACO) are applied and followed.
• Maintain records and certifications of all drill pipe, subs and tools.
• Maintain records and certifications of all BOPE.
• Ensure that Company preventive maintenance procedures are implemented and observed.
• Ensure that sling/lifting gear register is current and certifications valid, preform periodic inspections to ensure lifting gear is in good condition
• Responsible for periodic scheduled rig inspections and filing of all pertinent reports.
• Collaborate with client drilling representative and coordinate with drill crew to accomplish optimum desired drilling conditions.
• Monitors and reviews the tracking of rotating hours on tubular/BHA/Tools.
• Collaborates with vendors and service personnel to ensure a smooth transition for scheduled operational changes.
• Ensure performance of daily checks on Well control equipment; FOSV, Kelly cock valve, IBOP, Koomey, etc.
• Ensure rig crews’ competencies are developed and sufficient to perform their duties and responsibilities.
• Manage daily rig activities to include but not limited to drilling operations, HSE concerns, supply chain support, scheduling of maintenance and personnel issues.
• Ensure all rig operations are carried out in compliance with policies and procedures while adhering to any state and/or federal regulations.
• Ensure rig staffing levels are maintained appropriately to ensure project is completed safely and efficiently.
• Attend and actively participate to contribute knowledge, guidance and recommendations at all safety, operational, or leadership meetings.
• Monitor critical inventories and coordinate with supply chain personnel to ensure that equipment, parts and materials are received appropriately.
• Ensure that scheduled preventative maintenance is completely proficiently in order to minimize operational downtime.
• Responsible for periodic scheduled rig inspections and filing of all pertinent reports.
• Comply with platform emergency response plan or station bills during emergencies and/or drills.
• Provide guidance and support to drill crew and third party personnel when installing rig specific equipment, including but not limited to casing, cementing, wire line and completion equipment.
• Ensures that rig crew personnel are proficient in responding to well control situations.
• Maintain and disseminate information on rig equipment and drill string performance or failures.
• Collaborate with warehouse/materialman to ensure parts, materials and rig equipment are delivered proficiently
• Perform additional duties, responsibilities, and special projects as may be directed.

• Work with Product Manager, Product Design, Product Research, Engineering, Business, and other related stakeholders
• Gather data/insight/feedback collection to create problem-solving/solutions as a PRD
• Assist the Product Manager in monitoring the newly launched product
• Arrange discussion/meetings, gathering feedback from several stakeholders & users, and creating discussion/meeting notes

CRM Manager is responsible for developing, implementing, and managing online marketing strategies with regard to life cycle campaigns that help to bring growth and retention for the company. Using owned, paid channels like Whatsapp, Push Notification and other channels to reach and engage with our Mitra.

• Build and implement complex life cycle journeys & test plans via multiple channels such as WhatsApp blast, Push Notification, and In-App Banner according to the campaign calendar.
• Design and execute push and in-app campaigns and analyze campaign results with alignment with Sales initiatives according to the strategic lifecycle to be focused on/scaled
• Hands on using external or internal platform to develop automation and journeys, liaise with internal team on development of campaign assets
• Develop clear communication and incentive plans according to inputs from various functions and how to optimize for engagement and ROI conversion/wallet size growth
• Analyze data to ascertain the effectiveness of strategies and make data-driven decisions for improvements.
• Need to communicate with stakeholders, providing regular updates on campaign performance and discussing strategies.
• Overall thought leadership and CRM best practice deployment

• Leading the recruitment process for candidates by screening resumes, conducting interviews, and making hiring recommendations to management
• Training new hires on company policies and procedures, including safety rules and regulations
• Conducting exit interviews with departing employees to identify reasons for turnover in order to make improvements to the hiring process
• Conducting searches for candidates who meet specific qualifications that are required for a job opening
• Managing the recruitment process from start to finish, including creating job postings, screening applicants, scheduling interviews, and making hiring recommendations
• Recruiting, hiring, and training employees to ensure that they have the skills and knowledge required to perform their jobs successfully
• Establishing relationships with universities and colleges to recruit potential employees through job fairs or other events
• Determining the qualifications of candidates based on job requirements and company culture fit
• Creating job descriptions based on hiring needs and communicating these needs to internal teams and external vendors who will be involved in the recruitment process

In this way, you’ll be making our hotel something special ...

• You’ll develop budgets and short to long range strategic planning for the operation of the spa.
• You’ll develop the spa's standard operating procedures and policies.
• You’ll manage and oversee spa operations to ensure successful achievement of overall business goals and objectives. 
• You’ll ensure that the spa operates cost effectively and efficiently.
• You’ll implement inventory control procedures to ensure that adequate stock levels are maintained.
• You’ll work with the Marketing and Communications team regarding all aspects of spa promotions.
• You’ll maintain thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques.

• Supporting the overall brand communication strategy
• Planning, developing, and implementing all PR activities & strategies
• Media monitoring & maintain the relationship with media online and offline
• Writing press release and other communications to promote brand
• Good in public speaking

• Collaborate closely with the online sales team to efficiently manage day-to-day E-commerce operations.
• Serve as the frontline point of contact, promptly responding to inquiries from customers on online platforms
• Supporting in administrative duties for Power Tools division

To contribute to the scholarship and intellectual life of the University by conducting University TriDharma as appropriate under Head of Department supervision. To  participate in the University and wider Department activities. The main responsibility includes the following :

• To engage in undergraduate teaching. The range of duties may vary from time to time but faculty are engaged primarily in lecturing. Some class teaching may also be required. 
• To conduct research, which enhances the School’s high academic reputation. Publication of articles in refereed journals or proceedings, author of book, book editing, module/lesson plan, book translation, and seminar/conference presenter/speaker are some alternative outcomes. 
• To manage as appropriate any research grants secured, including the recruitment and management of any research assistants. To be responsible for the timely delivery of associated research reports. 
• To engage in examining duties, i.e. the production of exam questions/papers, exam marking and moderation. 
• To participate in various Community Development activity approved by the University. 
• To act as academic advisor to students and to refer students to sources of pastoral support. 
• To participate in various University events as committee. 
• To implement other duties and tasks required by Faculty and/or Rectorate. 

As a Business Intelligence, you will be responsible for:

• Extracting, wrangling, organizing, and analyzing media buying performance data using tools such as Python, BigQuery, Excel, and Tableau or other relevant BI tools
• Work in coordination with the Data Engineering team and Data Science to build and maintain ETL data pipelines.
• Investigate and present results of ad hoc data analysis requests
• Develop and evolve reports internal reporting dashboards to address business requirements or internal issues.
• Monitoring the testing pipelines, analyzing results, making recommendations, and driving implementation of approved solutions.
• Assembling relevant data for specific projects, and assisting Data Engineering with pre-processing or basic data analysis.
• Managing multiple projects and effectively communicating status updates with internal stakeholders.

• Minimum 1-2 Years of experience in the same position

• Bachelor's Degree in an analytical field (Engineering, Mathematics or Statistics)
• Prior experience in design and execution of analytical projects
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Have eagerness and initiative to learn and adapt to new Technology, Tools, and Method
• Actively engaging with users, and providing solution rather than just executing user's request
• Knowledge of marketing metrics, attribution models, and advanced experimentation
• Excellent oral/written communication and presentation skills
• Fluent using SQL, especially BigQuery, and DBT
• Excellent using Business Intelligence Software, for example: Tableau
• Understanding Python or any kind of programming language is a plus
• Ability to collaborate effectively with cross team members from diverse backgrounds and functions
• Have Tableau Portfolio (if any)

• Supportive teammates
• Health insurance benefits
• Self-development activities that support careers
• Broaden your knowledge in financial investment

WHO ARE WE?

Kaliber is a performance marketing agency & consultancy composed of passionate digital marketers that offer thought leadership, world-class strategy, and execution for our fast-growth clients. We take major pride in learning & development for our team, sharing over $500M experience in digital advertising. Kaliber has a diverse portfolio of clients, a team of over 30 performance experts across 6 countries, and a welcoming company culture.

ABOUT THE ROLE

As an Account Executive, you will be an integral part of the client services team, focusing on building and maintaining client relationships and helping contribute to business revenue growth. This role provides an opportunity for professional development within the client services department. As you progress in your role as an Account Executive, you will have the opportunity to build relationships with clients who are newer to our portfolio.

RESPONSIBILITIES

Client Management and Development (50%)

• Assist account managers in managing existing client accounts and developing strategies to meet sales targets
• Collaborate on sales presentations, pitch decks, and proposals
• Establish and maintain strong relationships with clients, acting as a reliable point of contact
• Attend to client needs, collect feedback, and convey information to the account managers
• Stay updated on industry trends, competitor activities, and market dynamics, and help contribute and support client objective insights and ideas based on research to enhance strategies
• Assist with the preparation of monthly client invoicing
• Help account managers prepare and lead effective and insightful client meetings (weekly, fortnightly, and/or monthly)
• Drive revenue growth by identifying opportunities to sell additional services based on the needs of clients
• Opportunity to grow new relationships with emerging clients

Delivery Management (50%)

• Ensuring the team’s adherence to the correct processes and following best practices, maintaining accountability and ownership
• Focus on campaign results to measure the success and outcomes of campaign activities by helping to monitor budgets, performance pacing, and flagging risks with the team
• Work closely with the performance marketing team to maintain project status updates so as to identify potential issues and/or opportunities within or related to the project.

Qualification and Experience

• 1-2 years of experience in client servicing, with Digital Marketing Agency experience preferred
• Possess a strong understanding of Digital Media and common performance channels

Technical and Soft Skills

• Possess excellent oral and written communication skills for sales presentation/quotation and proposal preparation
• Natural relationship builder and able to manage difficult conversations and expectations
• Possess project management skills
• Experience in using Project Management software (preferably ClickUp)
• Excellent written and spoken interpersonal skills; with exceptional presentation skills and can clearly articulate your ideas, designs, and suggestions
• You pay strong attention to detail and have a keen eye for aesthetics
• You are a strong team player who can collaborate effectively with different stakeholders

Personality Traits

• Demonstrates Kaliber’s core values — transparent, communicative, people-centric, and possesses expertise in ones craft
• Engages proactively within a team environment
• Ability to use initiative and work without a high level of supervision
• Ambition to understand the business and what drives performance
• Excellent attention to detail
• Ability to work in a fast-paced environment
• Quality driven, consistently aims to uphold high standards
• Maintains strict discretion and confidentiality
• Ability to navigate matrixed relationships, manage numerous partners, and coordinate resources to deliver desired outcomes

• Hybrid team
• Flexible working hours
• Fast-growing startup company
• Friendly work environment
• Paid time off, including sick leaves and emergency leaves
• Provision for company-owned laptop
• Opportunities to develop into senior management roles
• and more!

NOTE: We are looking for candidates who are open to a hybrid, but flexible working set-up!

We are looking for IT Support professional who will be responsible for performing installation, configuration, and maintenance of various hardware, software, and access and ensure that all matters relating to IT at Stockbit run smoothly. You will empower our internal employees to execute their tasks well by solving various technical challenges related to hardware, software, and access. As an IT support, you will be responsible to:

• Serve as the first point of contact for IT-related inquiries and issues from end-users via phone, email, or in-person, providing timely and courteous assistance
• Diagnosing and resolving hardware, software, network, and other IT-related problems, utilizing effective problem-solving techniques and technical expertise
• Log and track support tickets using an IT service management system, ensuring all incidents are documented, categorized, and prioritized correctly
• Offer guidance and training to end-users on software applications, hardware usage, and best practices to enhance their computer literacy and productivity
• Perform routine maintenance tasks, such as software updates, patches, and system backups, to ensure the stability and security of the IT infrastructure
• Install, configure, and deploy hardware devices, software applications, and peripherals for end-users as required
• Identify opportunities to enhance IT support processes and propose improvements to optimize user experience and IT operations.

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Proven experience as an IT Support Specialist or a similar IT support role, with a minimum of 2-3 years of experience
• Strong technical knowledge of desktops, laptops, and Microsoft products (Microsoft Teams, Azure, Microsoft Intune, etc)
• Familiarity with network technologies, including TCP/IP, DNS, DHCP, and VPN
• Excellent problem-solving and analytical skills to diagnose and resolve technical issues
• Effective communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Adaptability to work in a fast-paced and dynamic IT environment
• A proactive and enthusiastic attitude towards learning and staying up-to-date with IT industry trends

• Supportive teammates
• Health insurance benefits
• Self development activities that support careers
• Broaden your knowledge in financial investment

One of our real estate developer company client now lookinh for TA GM Level to based in Jakarta

• Driving the full spectrum of recruiting and selection activities
• Creating and implementing talent acquisition strategies for leadership, mid-career and graduate hiring; including GP Doctors, Nurse and medical-related positions. It includes sourcing strategies, candidate pipelining, head hunter or 3rd party management
• Designing and driving the adoption of consistent recruiting, interviewing and hiring practices that support a strong candidate experience; including On-boarding process.
• Partnering with leaders within the organization to track ongoing hiring needs of their business (all directorate in Corporate and all Business Units)
• Managing end-to-end recruitment for all roles
• Identifying and partnering with external providers as required to ensure hiring needs are met
• Develop strong employer branding aligned with corporate branding to attract top talents in the market
• Defining and driving team to meet and exceed hiring standards relating to time to fill, cost per hire, diversity hiring, and candidate satisfaction; including new employee on-boarding experience
• Defining and leading projects focused on continuous improvement, liaise with Talent Development for certain projects

• Lead, design, development and implementation of programs, policies and strategies to meet business needs and program goals.
• Talent Assessment & Performance Management - Facilitate talent assessments and reviews, identify areas of improvement and consult with leaders for improved performance.
• Succession management - Facilitate or participate in succession management sessions,
• Leadership development - Identify learning needs, develop or customize available programs, and facilitate or oversee the delivery of development programs.
• Prepare leaders and employees to lead and manage change throughout the organization.

• At least 15 year(s) of working experience in the related field is required for this position.
• Experience in handling a huge organization more htan 5000 employees headcount
• Preferably CEO /GM / Director / Senior Managers specializing in Human Resources or equivalent.
• Experiences in handling HR transformation in holding companies and conglomeration

• Support Overall Property Development Program and representing Integrated City Development (ICD) Division within Organization Structure.
• Champion and Lead Division ICD and its’ Technical Personnel within the overall ICD program, with focus on Strategic Planning, Design and Development; and if necessary, Implementation till full successful completion of development projects.
• Develop and Specify Design Program, Feasibility Studies and Business Structure Plan as formulated by Property Development’s overall Business Strategic Plan
• Initiate and Undertake Program Brief, Request for Proposal (RFP), Design Guidelines, Business Processes, BOD Presentations etc
• Engage and Coordinate actively with Internal stakeholders such as BOD and other Divisions and close liaison with External stakeholders such as authorities, consultants, contractors, and suppliers/vendors etc.

• Min 12-15 years in Property Development, Professional Consultancy (Arch, Infra, C&S, MEP, LA, ID etc), Construction Management or related experience especially in Integrated Mixed-Use Development

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now!

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Position Purpose:

To ensure import operations all products are carried out effectively and efficiently, administrates and directs the transportation of the products, and makes sure that all the products have been delivered properly and on time.

Description of Duties:

• To report final order to regional, and doc Import realization
• Ensure exporter send RFI, Inv, PL / Request Inspection & its schedule, Survey Goods Based on RFI
• To ensure booking of shipment schedule, sending the shipping documents, Document checking, Cargo departed, EDI to custom & response lane, & Warehouse Receiving Report.
• To ensure invoicing process, receiving from regional, SAP invoice issuing, Finance process PIB, Payment PIB to bank
• Monitoring the shipments of import to ensure the compliance of regulations
• Monitor the update regulation relate to export import activities appropriate to the products/ field of company in order to maximize the delivery/shipment process

Education & Experience:

• Minimum Bachelor's Degree in finance, business administration, legal, economics or a similar field.
• Possessing 5 years of expertise in the same role
• Respected government institution networking is an advantage
• Strong knowledge in importation legal and license documentation
• Decisive in making decisions at critical times and whilst under pressure
• Good communicator and able to demonstrate strong negotiation skills

Knowledge and Skills:

• Solid experience in importation and regulatory and its documents

1. To handle and support marketing program administrative works 
2. To coordinate with sales team and related vendor/parties
3. To create a report (weekly, monthly, ad hoc)
4. To support pull activities execution and coordinating with Field Agents to monitor the activity

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

• Accountable developing end to end NGL program, start from identifying potential life planner and build ecosystem such as communities, development program, activities and recognition platform as new leaders funnel  
• Develop compelling new leader value proposition, addressing current difficulties of low promotion ratio due to comfortable and focus on personal selling, do not see the benefit of becoming a leader and view it more as burden with fewer benefits, lack of appreciation as leader, etc.
• Communication and updates on next generation leaders strategy and policies to internal key partners
• Continuous engagement with potential life planners and new leaders and internal key partners to maintain alignment
• Assess and review ground response and make timely interventions to ensure efficiency of initiatives

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

• Take charge of implementing strategy and managing collection activities across branches in the specified area.
• Create and oversee collection strategies, and track progress across branches.
• Monitor the collection performance and cost efficiencies of all branches.
• Be accountable for achieving collection targets across branches.

• At least a Bachelor's Degree.
• Possess a minimum of 5 years of experience in a managerial role focused on Collection and Recovery within financial institutions.
• Must exhibit excellent negotiation and problem-solving skills, as well as strong mathematical abilities. Additionally, proficiency in training is essential.
• Display effective management skills, showcasing the ability to make decisions under challenging circumstances.
• Demonstrate a high level of ethical commitment and trustworthiness.

Notes

- Batas waktu pendaftaran lowongan berakhir pada hari Minggu, 25 Februari 2024.

- Langkah berikutnya setelah apply adalah pengisian formulir seleksi yang akan dikirimkan melalui email. Pastikan untuk memeriksa email Anda secara berkala.

• Operating on contract between brands and artists (Deals Memo/Contracts) with the Legal team.
• Operational and commerical follow-up with the team for client recommendations.
• Coordinating internal tasks related to accounts to ensure clients receive products and services.
• Attending to clients' needs and developing relationships
• Acquiring more clients through prospecting and cavassing
• Developing marketing partnerships with clients (brand) in an attempt to broaden the reach and level of the AS artist's positioning
• Creatively produce original ideas/sponsorship package to secure brand sponsorship/endorsement for artists and projects.

The Brand Marketing Senior Manager is responsible for development of Brand Partnership in Believe Artist Services Department, leads advertising campaigns, following the strategy, defined by Believe & artists.

• Define the strategy of Brand Partnership together with HoAS
• P&L control together with HoAS
• Identify, search and develop client portfolio: brands, agencies, advertisers
• Build commercial offer for advertisers
• Contracts monitoring together with Legal team
• Operational and commercial leading of special projects
• Regular reporting to the team
• Pro-active communication with brands, producers & artists
• Analysis and monitoring of artists’ audiences
• Build coordination tools
• Monitoring of brands & artists collaborations
• Manage and motivate a high performing Branding sales team

• Support the development of a Event’s strategy and direction, through idea generation to enrich the value proposition Informa Markets provides

• Support the design of the Event experience, ensuring a high quality level of delivery in support of the Event’s strategy and customer needs

• Develop deep industry knowledge through internal and external relationships

• Develop and improve the customer experience at each Event, ensuring feedback is collated, highlighted and incorporated  

• Build Event loyalty with customers in understanding both specific and wider market needs, feeding trends / issues back into the Event Manager as input to Event strategy

• Liaise with Sales, Marketing and Operations teams to ensure all elements of the Event are in alignment to set up for success

• Negotiate with venues and suppliers together with Operations and Procurement for Event specific requirements

• Support the on-site delivery and setup, supporting logistics for exhibitors and team members

• Support the Event Director in overseeing the Event floorplan, managed by the Sales Operations team, escalating any strategic decisions where required

• Support the financial planning for the Event, working closely with the Event Manager

Place in the organization 

The IT Service Desk Engineer reports to the IT Support Manager

Purpose of the function 

The IT Service Desk Engineer is the point of contact for end users for operational questions, requests and problems regarding ICT services (incl. applications). Within the Service Desk, the IT Service Desk Engineer is responsible for first-line solutions to problems in the ICT services. As such, they are directly responsible for keeping the work environment of the end users productive. Tickets are coming in via different communication channels like Phone, Chat, Portal or mail. Most of the tickets will be submitted in a structured way via the IT Service Desk Portal. If the ticket cannot be resolved by the IT Service Desk Engineer, he/she will triage it to the right resolution group and will follow up.  

Service Requests which can be resolved via standard operational procedures will be resolved by the IT Service Desk Engineer.  

The position is in Jakarta and mostly carried out between 12.00 - 10.00 PM WIB to serve users in European time zone. The candidate might also need to work in shifts and in stand-by where applicable. After an initial induction period in the office, you may choose to work largely from home.    

Output area’s  

1. Supporting users by telephone, chat, portal or mail in a broad area of IT topics like workstation, applications, telephony and network. 
2. As the SPOC for end users, the Service Desk Engineer analyses the call or ticket and determines how and with whom it can best being solved. The aim is to solve a high percentage by the Service Desk itself without 0 hubs.  
3. Registering, solving, communicating, coordinating, and following up incidents and problems often under high pressure and directly affecting the production process. Incidents and problems often vary in nature.  
4. Triage tickets to the relevant groups and follow-up 
5. Update the Service Now system with relevant information and   
6. Communication with end users and back-end departments 
7. Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage   

• Develop post-activity report as basis requirement of the consolidated program report.
• Coordinate and engage in the preparation, delivery of workshops/consultative assignments (facilitating)/monev, and post-activity report in accordance with the scope assigned.
• Evaluate and compile participants pre-post test.

• Maintain and improve various internal frameworks, tools, and platforms relied by product engineering teams in their software development life cycle.
• Collaborate with product engineering teams to discover common problems and/or potential improvements, as well as building the solutions and/or the improvements.
• Collaborate with cross-functional central teams to ensure we have embedded relevant best practices and removed vulnerabilities in our backend systems.
• Conduct research and experimentation on new technologies, solutions, and practices to further optimize backend engineering to deliver business value.
• Provide support to product engineering teams on technology migration and transformation.
• Share your knowledge through documentation, knowledge base articles, blogs, and presentations.

• A degree in Computer Science or equivalent from a reputable university.
• Deep understanding of software engineering concepts, design patterns, architectures, and best practices.
• Deep understanding of continuous delivery concepts and best practices.
• Passion in software engineering and desire to continuously improve.
• Excellent analytical thinking and problem solving skills.
• Excellent research and experimentation skills.
• Comfortable working with the entire SDLC technology stack.
• Comfortable working with cross-domain, cross-functional, and international teams.
• Excellent verbal and written communication skills in English.
• Excellent project planning and management skills.
• Knowledge and experience in Go, Python, Bashcript and Node.js is a plus.
• Knowledge and experience in RDBMS and NoSQL databases is a plus.
• Knowledge and experience in GCP and On Premis Infrastructure is a plus.
• Knowledge and experience in Terraform, Python, Ansible is a plus.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

1. Drive activation of new recruits and experience agents:
a. Working closely with CAOs and ABDPs to drive and monitor 6-90 days program (Training program, Join Field Work, etc) to increase number of New Recruits Activation in first year retention.
b. Build activation programs or events to reactivate existing non active Agents and sell this program to Agency and or ABDP.
2. Segment Agent behavior in first year and provide right program to activate them.
3. Owns Nurturing Leader Program and Circle of Billion Dollar Agency to drive team-building behavior and quality leader development culture.
4. Build up recognition programs and events to celebrate recruitment & internal leader promotion successes by working closely with Agency Marketing team

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.