We are looking for a talented and experienced Lead Software Development Engineer in Test to join our team at Moladin Financial Services. As a Software Development Engineer in Test, you will ensure the highest quality possible of our software delivery by implementing and maintaining test automation scripts. Working alongside product managers and developers, you will also enhance our quality engineering process by identifying gaps and implementing solutions to address them. If you are passionate about software quality, have a deep understanding of test automation best practices, and thrive in a collaborative environment, we want to hear from you!

Responsibilities

• Collaborate with TechLead to support the achievement of quality engineering OKR.
• Provide hands-on support to SDET members in squads to resolve any blockers.
• Regularly monitor test progress, test coverage, and related quality metrics to develop a plan for improving competencies of team members.
• Ensure the successful implementation of company testing tools within squads.
• Participate in discussions to determine changes in the company's quality process.
• Demonstrate problem-solving skills and the ability to be a technical resource while also being involved in managerial activities.
• Align and prioritize between product delivery and quality engineering OKR.

• Preferred experience in financial services, Payment, Loyalty services and Industrial with OpenAPI features.
• More than 2 years of experience in software testing, with at least 1 year in software test automation.
• Have a minimum of 1 year of experience leading a team in a related field.
• Able to fluently use SQL queries.
• Demonstrate ability to do separation of API Tests and UI Tests.
• Experience in web and mobile application testing using test automation frameworks such as Cypress, WebdriverIO, Playwright or any Javascript Test Automation Tools.
• Familiar with test management tools such as Allure TestOps, JIRA, or TestRail.
• Exposure to the Agile development process, CI/CD tools such as Jenkins, and cloud infrastructure on Amazon Web Services or Google Cloud Platform.
• Knowledge of software performance and security testing is a plus.
• Knowledge of basic Kubernetes, docker, Firebase, and NoSQL is a plus.

SALES REPRESENTATIVE / MEDICAL REPRESENTATIVE AREA SEMARANG

- Anda orangnya ramah, suka berinteraksi dengan orang lain, suka dengan tantangan ?

- Anda mandiri, percaya diri, inisiatif, punya semangat tinggi, tidak mudah menyerah dan mau belajar hal-hal baru ?

- Anda punya pengalaman min 2th sebagai Medical Representatif atau Sales Representatif dan biasa mengejar target ?

- Anda ingin mempunyai penghasilan rutin 2x UMR ditambah dengan komisi sampai dengan 10 juta ?

Kami, OPHTHALINDO sudah berpengalaman sejak tahun 2011 dan merupakan salah satu Distributor Alat Kesehatan dipercaya menjadi distributor alat Kesehatan mata yang terdepan dan terus berinovasi. Di OPHTHALINDO, kami percaya relasi customer-supplier yang sehat ditambah dengan teamwork unggul, adalah kunci layanan yang prima dan dipercaya bagi customer kami.

Dengan bergabung bersama kami, Anda akan mendapatkan:

- Gaji Pokok + tunjangan

- Insentif, THR, Cuti Tahunan

- Training dan Outing

- Fasilitas Kantor, Laptop, Handphone

- Terdapat jenjang karir

- Akomodasi untuk perjalanan dinas

- BPJS Ketenagakerjaan

- BPJS Kesehatan

- Langsung bekerja di bawah Marketing Manager

Hanya melamar jika Anda:

- Pria/Wanita, berpenampilan menarik

- Domisili sesuai dengan area yang dilamar

- Min D3, SIM C & SIM A

- Usia 25-35 tahun

- Bersedia ditempatkan dikota manapun

- Siap dengan nature bisnis dan waktu yang flexible disesuaikan dengan jadwal dokter yang ada

- Luwes menangani client & memberikan penjelasan atas semua keberatan/complain

- Mengerti basic product alat Kesehatan Mata

- Microsoft office

- Proactive & mandiri

- Mampu koordinasi dengan team backoffice

- Suka belajar/upgrade knowledge

Bertugas untuk melindungi keselamatan kerja dalam sebuah perusahaan terutama yang berkecimpung dalam industri manufaktur, serta membantu melakukan pencegahan dan penanganan terhadap kecelakaan.

Build and manage Support Team (LND & Quality Assurance Processes) to ensure ideal business process improvements. Manage Help center content and align with all Business Unit and Functions Unit.

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Implementing, and overseeing quality assurance and quality control processes to ensure products or services meet or exceed customer expectations and industry standards
• They play a key role in maintaining the quality of an organization's products or services, improving processes, and minimizing defects or errors
• Develop and implement quality assurance team and learning development for Customer experience team.
• Create procedures to ensure consistency and adherence to quality standards.
• Create training materials, Conduct training, create TNA, and planning people development competencies, particularly if a need for specific skills or knowledge enhancement are identified
• Manage and update Help Center improvements
• Create and manage monitoring services for all channels Voice and Non Voice

• Experience as Quality Process PIC min 2 years.
• Training and assessment certification, which demonstrate expertise in evaluating and coaching.
• Strong communication skills and collaborative person
• Analytical skills to analyze training programs, identify areas for improvement, and recommend solutions.
• Industry expertise to understand skills and competencies for Digital contact center process
• Good verbal and written communication skills in Bahasa Indonesia and English
• Familiar with training and quality assurance contact center process.

Leading manage innovations projects to improve and customer experience journey and boost Customer Satisfaction. Manage and create system automation in CX Team (Telephony, Ticketing System, Chatbot, Help Center automation).

Responsibilities:

• Lead the design of complex and strategic Contact center solutions, ensuring to align with the organization’s goals and customer experience objectives
• Develop and maintain custom contact center applications, features, integrations and automation
• Mentor and provide technical guidance to engineers, fostering their growth and development with documentation and knowledge sharing related customer experience journey
• Installation, managing and optimizing CRM System customer support platform for the organization
• Lead efforts to optimize the performance of contact center systems and proactive monitoring for issues
• Collaborate with cross-functional teams, including network engineers, system administrators, operation teams, external vendors and a notion to business users to deliver integrated contact center solutions that meet business objectives.
• Continuous Learning, stay updated with industry trends and emerging technologies related to contact center solution and development practices.

• Min 1 years experience Digital Contact Center
• Experienced with CRM Ticketing set up (Zendesk, telephony system, chatbot, help center)
• Familiar with additional tools (JIRA, Redash, Slack)
• Ability to keep work moving on each of them enables change across many different areas of an organization
• Good verbal and written communication skills in Bahasa Indonesia and English
• Strong analytical ability and problem-solving skills. Able to identify high-impact opportunities and objectively evaluate projects

Conduct, deliver and monitor learning process in field office team to ensure the learning programs are implemented and have impact on behavior changes or business.

Responsibilities:

• Conduct & analyze comprehensive learning development needs based on competencies or business needs in Field Office to obtain learning needs
• Design & develop learning materials based on curriculum/syllabus to ensure the learning programs have impact on behavior changes/business impacts
• Conduct & deliver learning programs/sessions based on needs or designed learning modules to increase level of competencies field office team
• Conduct, deliver & monitor post-learning activities to help participants implement their learning results
• Conduct, deliver & monitor learning evaluation based on learning curriculum to ensure learning results are implemented in workplace and have impact on business

Build and manage Business Process and Services Process Improvement. To ensure end to end business process delivery based on KPI to support BU and FU. Include managing quality agents and SOP for internal and external CX Ops.

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Accountable for achieving Quality Performances metrics and CSAT Score
• Create and manage sampling methodology monitoring services
• Support and partner with Operations to improve CSAT achievement, and provide insights improvements
• Manage SOP and compliance documents in Customer Experience Team scope
• Assist Audit team internal or external stakeholders in Services and Business process
• Align with Operational Team and Product Team for improvements based on insights services processes

• Experiences as Quallity Assurance assist digital contact center transactions service monitoring
• Familliar with methodology sampling all channel contact center (call/chat/email/KYC process)
• Analytical thingking and create report from insights CSAT, Apps Store/ Play Store review
• Industry expertise to understand skills and competencies for coaching and conseling
• Collaborative skills with Learning and Development, Innovation Team, and Performance Insights team to provide good initative both Services and Business Process Improvement
• Good verbal and written communication skills in Bahasa Indonesia and English
• Ability to create report quality insights based on CSAT measurements, and monitoring sample

Build and manage proper development quality processes in CX Ops (include learning management system, Help center content, chatbot content development, training process to build good product knowledge to handle customers, manage people development process align with HR Team).

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Support individual and team development, career development, and training and experience-based contact center learning
• Accountable for achieving individual training performance metrics
• Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
• Recommend curriculum modifications to Quality Performance Leads on the basis of internal customer feedback and/or Training Needs Analysis
• Build, create, and manage contents of Help center articles along with Business Unit Team, and Product Team

• Experiences as Trainer or Learning and Development Specialist assist digital contact center all channels (call/chat/email/KYC process) & Walk In agents
• Familiar with TNA, Syllabus, training tools, & learning management system
• Ability to create, build, and manage Help Center content based on business writing skill
• Analytical thinking and creating report from insights CSAT, and Help Center feedbacks articles
• Industry expertise to understand skills and competencies for creating training materials, soft skills and product knowledge
• Collaborative skills with Quality Assurance Team, Innovation Team, and Performance Insights team to provide good initiative both Services and Business Process Improvement
• Good verbal and written communication skills in Bahasa Indonesia and English

• Menawarkan & memasarkan produk Regulator, selang,kompor ke Agen dan toko-toko
• Memasarkan Produk ke Tradisional Market
• Mencari distributor dan Agen baru.
• Mencapai target perbulan yang telah ditentukan
• Bertanggung jawab atas kelancaran pembayaran pelanggan yang sudah jatuh tempo.
• Melakukan kunjungan rutin ke Agen & Toko.
• Membuat rekap/laporan penjualan.

• Akuisisi merchant untuk menjadi mitra
• Edukasi merchant tentang produk
• Membawa barang orderan merchant/barang promosi

This job includes REFERRAL PROGRAM, please help to make sure Candidate and INEOS Aromatics Employee access and submit required data entry in the following Forms

https://forms.office.com/e/p8tY5z7qay

Purpose of the role

As an Infrastructure Engineer, you will establish, maintain, and provide the engineering support needed to connect and configure Microsoft servers and enterprise networks. Additionally, Installs, configures, monitors, troubleshoots, and manages networking equipment (switches, routers, wireless access points, servers) for data, voice, wireless, video, virtual server, and virtual desktop network infrastructures and services inside offices, within buildings, between buildings, and at remote locations.

Contributes to the development and continual improvement of the change management process. Follows documented change management processes to complete all changes. Documents accurately all changes including adjusting monitoring tools and alerts, production systems, test systems, and others.

Key results/Accountabilities expected from the role

Essentials duties and responsibilities

• Supports both operational and engineering functions across the site, concurrently.
• Works with technicians and network support partners
• Prepares and maintains operational and technical documentation.
• Troubleshoots and maintains infrastructures 24/7
• Performs other duties and assists with special projects as needed.
• Management and installation of the Storage Area Network
• Design and management of the virtual environment
• Administration of virtual servers and storage
• Administration of daily backups
• Management and testing of the Disaster Recovery Plan
• Maintaining all SDWAN devices, firewalls, WAPs, and VPN appliances
• Switch configuration and management
• Network monitoring resolution of network issues
• Administration of Active Directory, DNS and Group Policy
• Management of Windows patching for servers and workstations
• Management and Administration of infrastructure related to the LAN and WAN
• Ensure Change Management processes are adhered to for all major infrastructure changes.
• Oversee network security and implement security policies.
• Engage vendors as needed for specific software, hardware, or project needs relating to infrastructure.
• Oversee projects related to areas of responsibility.
• Other duties as assigned.

Solid working knowledge

• Azure
• Network Devices
• In-depth knowledge and experience with VMware
• Familiarity with Linux operating systems

Any Other Relevant Information

• We are currently going through a process of moving from a fully out-sourced service delivery to an in-house delivery team. This role is key in setting up the in-house team along with processes and systems to meet the IT demands of the businesses on the site.
• While this role has primary responsibility for the Americas and Asia regions the expectation is that the Infrastructure Engineer operate as a virtual team and provide out of hours coverage for requests in other time zones.

Experience & Expertise

Level of Education & Experience in general

Bachelor's degree in an IT-related field. Equivalent experience will be considered in lieu of education.

• Experience in Chemicals/Manufacturing industry preferred.
• 7+ years’ work experience in Windows/VMware systems management in a moderate environment, with knowledge in clustering, NAS, SAN, and low latency technologies
• Sound understanding of the impact of IT on the INEOS business, or similar organization.
• Ability to structure and restructure network infrastructure based on enterprise requirements.
• CCNA (Routing and Switching/Security/Data Centre)

Technical Skills

• Strong network trouble shooting
• Experience with Cisco Routers and Switches preferred.
• Strong hands-on support, deployment, and Disaster Recovery procedures
• Possess a strong understanding of IT concepts including network structures, operating system capabilities and application architecture requirements.
• Strong understanding of core infrastructure technologies required by the enterprise that will be supported.

Behavioral Skills

• Ability to manage multiple tasks and conflicting priorities and work under pressure to tight timescales.
• Excellent customer service and communication skills with strong emphasis on telephone skills
• Ability to break down complex problems, evaluate technical processes and apply appropriate operations for specific tasks.
• The ability to think creatively and apply brainstorming techniques for developing projects, initiatives and solutions are also highly important for working effectively as an infrastructure engineer.
• Ability to effectively prioritize & execute tasks in a high-pressure environment.
• Self-reliant and demonstrates a flexible approach.
• Excellent analytical and problem-solving abilities.
• Experience working in a team-oriented, collaborative environment.

Economic dimensions associated with role

• Support Americas Region: number of users around 900 users.
• Number of peripherals to support: more than 300 (network switches, router, core switches, firewalls, servers, etc.).
• Number of Third Parties: 6 to 10.