The Project Assistant provide support in the implementation of the project by following guided procedures and processes, according to specific rules a..
The Project Assistant provide support in the implementation of the project by following guided procedures and processes, according to specific rules and donor compliance. The Project Assistant ensures service needs are reviewed and service delivery is guided. The Project Assistant can assist in the Finance and Administration of a project or also on the technical side of the project implementation.
Key Activities
Support Administrative and Financial work within the project, ensuring Project Management Administrative and Financial requirements are in line with SNV’s financial and administrative guidelines (including supporting in the procurement of goods and services, travel arrangements, advance and payment requests, and time writing for consultants)
Provide logistical & general support to project delivery and documentation (including preparing meetings agendas, meeting minutes, support to the recruitment of consultants, project document folders, and financial information).
Assist with activities supporting of teamwork, meetings preparation and coordination with field partner.
Keep an inventory list of equipment, project assets, the relevant contracts, and leases, organize equipment and stationary procurements for training, coordinate maintenance and replacement when required, in consultation with and with approval of the supervisor and confirm the given authorization and (procurement) procedures.
File all the project document, letters, contract, PR, approvals, in line with the procurement policy.
Financial Responsibilities :
Memastikan produktivitas cabang dalam melakukan referral & cross selling produk/ layanan tertentu untuk penca..
Financial Responsibilities :
Memastikan produktivitas cabang dalam melakukan referral & cross selling produk/ layanan tertentu untuk pencapaian target Individu & Team
Operational Responsibilities :
Bertanggung jawab atas transaksi : Pembukaan dan Penutupan Rekening ; Pembuatan dan Penerbitan Cek/BG, Bilyet Deposito dan Print Certificate, Buku Tabungan dan Kartu ATM ; Safe Deposit Box (SDB); Pengkinian Data CIF sehubungan pelaksanaan KYC/AML ; dan Blokir/Buka Blokir Rekening, Hold Dana Rekening sesuai instruksi nasabah dan persyaratan dokumen berlaku.
Melakukan analisa dan mitigasi risiko atas seluruh proses transaksi dari nasabah agar berlangsung secara lancar dan prudent.
Menindaklanjuti hasil Finding Audit internal/eksternal dan QA Finding sesuai dengan waktu yang ditetapkan.
Memastikan konsistensi penggunaan seluruh sistem dan pelaporan melalui aplikasi CST, TST, DHN, OMPK dan AML/KYC
Melakukan tertib administrasi, menjaga kerahasiaan data nasabah, tertib pengelolaan dokumen nasabah dan surat berharga, menjaga kerahasiaan password dan aktivitas kontrol lainnya & membuat laporan sesuai kebutuhan.
Service Responsibilities :
Bertanggung jawab atas Penanganan pengaduan nasabah
Bertanggung jawab atas Proses KYC dan AML
Memberikan layanan terbaik sesuai standard dan nilai layanan yang ditetapkan perusahaan, serta mencapai target pengukuran kualitas layanan baik eksternal ataupun internal .
Menerima, menangani & menyelesaikan masalah atau pengaduan nasabah dan memastikan penanganan pengaduan nasabah telah dicatat, ditindaklanjuti, dan diselesaikan sesuai dengan standar, prosedur, dan SLA yang berlaku.
