Dibutuhkan Customer Support (CS) untuk stand-by hanya setiap Sabtu dan Minggu (kerja lepas).

Tanggung jawab:

• Membantu dalam penyelesaian keluhan dan masalah pelanggan secara tepat waktu dan efektif.
• Memantau dan mengevaluasi interaksi layanan pelanggan untuk memastikan kualitas dan konsistensi.
• Bekerjasama dengan departemen lain, seperti pemasaran dan pengembangan produk, untuk menangani keprihatinan pelanggan dan meningkatkan pengalaman pelanggan secara keseluruhan.
• Menganalisis umpan balik pelanggan untuk mengidentifikasi tren, area untuk perbaikan, dan peluang untuk inovasi.

bTaskee is a marketplace platform based in Vietnam, which provides on-demand home services, including doing chores, over 14+ services available. It helps customers to instantly connect with local maids. Our platform, which is web and app-based, provides a simple and fast interface for optimal user experience. Customers are able to rate and review their maids (or helpers) to ensure the quality of the service.

Our vision is to provide a marketplace that can firstly provide services to customers without having to negotiate or talk with an agent; our long term vision is to create a marketplace where people can have access to jobs that they otherwise would not have, and can earn high salaries across South East Asia.

Job Descriptions:

• Generate leads through various channels, including cold calling, networking, and online research.
• Build and maintain a robust pipeline of prospective clients.
• Prepare and present compelling proposals tailored to the needs of potential clients.
• Negotiate and manage partnerships (co-branding/cross promo). Ensure mutually beneficial partnership terms that are in line with business objectives and strategy.
• Work closely with various departments within the company, such as marketing, operations, product and tech, to ensure seamless execution of partnership initiatives.
• Work closely with the management to close deals and achieve revenue targets.
• Gather customer feedback to identify areas for improvement and ensure customer satisfaction.

We are seeking a creative and strategic Senior Social Media Specialist to lead and manage our social media presence across various platforms. This role demands a combination of creativity, analytical skills, and a deep understanding of social media trends to engage our audience and drive brand awareness.

Responsibilities:

• Lead a team of Content Strategist, Content Creator, and Copywriter, providing guidance and feedback to ensure high-quality content and strategy execution.
• Develop and implement comprehensive social media strategies to increase brand awareness.
• Create end-to-end social media management including content ideation, post scheduling, & community engagement both for daily contents and campaigns.
• Perform competitor/trend analysis to ensure we create contents that are most relevant to our followers.
• Monitor and analyze social media performance using analytics tools, and adjust strategies as needed to optimize results.

bTaskee is a marketplace platform based in Vietnam, which provides on-demand home services, including doing chores, over 14+ services available. It helps customers to instantly connect with local maids. Our platform, which is web and app-based, provides a simple and fast interface for optimal user experience. Customers are able to rate and review their maids (or helpers) to ensure the quality of the service.

Our vision is to provide a marketplace that can firstly provide services to customers without having to negotiate or talk with an agent; our long term vision is to create a marketplace where people can have access to jobs that they otherwise would not have, and can earn high salaries across South East Asia.

Job Descriptions:

• Research and identify key opinion leaders within the industry.
• Develop and execute strategies to engage and build relationships with KOLs.
• Initiate and manage outreach campaigns to establish connections.
• Cultivate strong, positive relationships with KOLs through effective communication and collaboration.
• Work closely with KOLs to understand their needs and interests.
• Coordinate content creation and collaboration opportunities with KOLs.
• Ensure that KOLs are aligned with the brand messaging and values.
• Represent the company at industry events to network with potential KOLs.
• Monitor and analyze the impact of KOL collaborations on brand awareness and perception.
• Provide regular reports on the success of KOL initiatives.
• Stay abreast of industry trends, competitor activities, and emerging influencers.
• Utilize market insights to enhance KOL engagement strategies.

bTaskee is a marketplace platform based in Vietnam, which provides on-demand home services, including doing chores, over 14+ services available. It helps customers to instantly connect with local maids. Our platform, which is web and app-based, provides a simple and fast interface for optimal user experience. Customers are able to rate and review their maids (or helpers) to ensure the quality of the service.

Our vision is to provide a marketplace that can firstly provide services to customers without having to negotiate or talk with an agent; our long term vision is to create a marketplace where people can have access to jobs that they otherwise would not have, and can earn high salaries across South East Asia.

Job Description:

• Assist in planning, developing & implementing all PR activities & strategies.
• Write press releases and communications documents to disseminate important news and updates to media and relevant stakeholders.
• Engage with key strategic media or journalists to build and maintain positive relationships.
• Preparing and implementing any PR events or activation, working closely with vendors/agencies or internal teams that related to the event.
• Collaborate cross-functionally with marketing, social media, creative and other teams to ensure consistent messaging.
• Develop media stories, blog, video contents to increase public awareness about company brand & products.
• Collaborate with internal teams to develop compelling media materials, including press releases, articles, and media kits.

Mengemudi mobil untuk kebutuhan transportasi keperluan pekerjaan kantor.

A

1. Manage the implementation of training activities for sales force and partner focusing on training quantity and quality based on Training needs analysis.

2. Monitor and control all training activities and ensure all training activities is having positive feedback to give impact on productivity in sales.

3. Monitor and control all training activities and ensure all training activities is having positive feedback to give impact on productivity in sales.

1. Achieved Target Production based on Sales Area.

2. Manage and Maintain good relationships with the Bank Partner Manager and marketing, to gain productivity and loyalty, and MSIG Life Insurance Indonesia's market share.

3. Actively providing good service for any request, offer, negotiation, or complaint from bank partner on time, accurately, and complete manner.

1. Responsible for area sales productivity

2. Responsible to monitor MSIG Life Insurance Indonesia's Bancassurance Consultant activity

3. Alongside Head of Bancassurance Regional, responsible to evaluate & develop BC's performance

4. Responsible to build and maintain excellent business realtionship with Bank Partner Leaders & Staff

1. Schedule and prepare for training sessions with the channel and Support other teams in conducting the training.

2. Conduct training session in variuos format such as online training or offline training

3. Execute trainers competency development program

4. Maintain records and prepare reports on training activities

5. Create training impact analysis & improvement recommendation

1. Performs general accounting activities, including the preparation, maintenance and reconciliation of ledger accounts and financial statements such as balance sheets, profit-and-loss statements and capital expenditure schedules.

2. Prepares, records, analyzes and reports accounting transactions and ensures the integrity of accounting records for completeness, accuracy and compliance with accepted accounting policies and principles

3. Conducts or assists in the documentation of accounting projects

4. Responsible to payment processing for operational transaction and daily monitoring operational transaction and reconciliation

5. Performs general accounting activities, including the preparation, maintenance and reconciliation of ledger accounts.

6. Assist in preparing monthly financial statements such as balance sheets, profit-and-loss statements and capital expenditure schedules.

7. Monitoring Operational Expense

8. Provide Association report (OJK report), website of association, IDX report, LLD LKNB (BI) report.

1. Oversee and monitor the premium billing process, additional premiums, deposits, and related charges.

2. Manage and track the input of premiums, additional premiums, deposits, and billing for specific worksite premiums.

3. Monitor and follow up on unreconciled cash and pending premium/excess charge matches.

4. Coordinate with relevant departments regarding excess charges and policy benefits, particularly Claims and Policy Services.

5. Oversee and track the process of premium refunds, endorsements, profit sharing, and related charges.

1. Analyse the structure of a business, Identify problems within a business, including through using data modelling techniques.

2. Formulate ways for businesses to improve based on research and analysis.

3. Collect, organise and analyse data from various sources to track and report on agency performance metrics such as sales productivity.

4. Develop and maintain dashboards, reports and other data visualization tools

1. Calculating Group Health Insurance, Group Term Life, and Personal Accident Premium rate based on guideline

2. Renewal Recommendation for GHI policies based on guideline

3. IBNR report for GHI policies - quarterly base

4. Monitoring persistency report Renewal recommendation

1. Reviews, drafts and negotiates a broad range of commercial contracts and ensures that contracts are in compliance with legal, regulatory and organization policies.

2. Monitors the contract process to assure compliance with the organization's contractual guidelines, satisfaction of customer specifications and adherence to organization policy.

3. Maintains the legal documentation process relating to both executing standard and unique document documentation process, may also include works with internal business management, other infrastructure groups (e.g., tax, operations) and counterparties to ensure smooth, efficient legal documentation processes.

4. Provide versatile legal support and necessary assistance for the line of business and back office.

5. Conduct the administration support for legal department.

1. Recommend the sales force to be recruited in appointed region.

2. Coordinate and monitor recruitment of agency sales force in appointed region and ensure the quality of recruited agents.

3. Organize and monitor sales activity of sales force in appointed region.

4. Develop the sales force’s capability in appointed region with training, coaching and mentoring programs.

5. Develop, coach and evaluate subordinates to ensure productive and competent talent.

1. Building strategies to boost presence in conventional and digital media (thought leadership) while also managing reputation/issues.

2. Press/Media communications and relations, and reports

3. Communications to customers via monthly newsletter/WhatsApp blast/other channels

4. Corporate Social Responsibility

5. Communications Reports for an internal audience

6. Regulatory-required reports: Report to OJK

7. Drafting report: Sustainability Report, Annual Report, Financial literacy activities

1. Delivering research, unearth actionable insights, formulate and present brand strategies to management and relevant functions.

2. Developing brand architecture, positioning and strategy and internalize it in corporate planning strategy.

3. Overview, monitor and report all brand strategic utilization across company functions (internal & external stakeholders), ensuring compliant with our brand guideline and values and manage reputation risk for our brand.

4. Provide holistic brand experiences by take part in all company strategic initiatives, ensuring adhering brand values and improving our brand awareness & consideration to achieve best in class aspiration.

5. Collaborate with creative & corporate communications teams and contribute to improve core brand team deliverables

1. Lead application development team and ensure effective working environment.

2. Improve existing application and process to ensure effective current process.

3. Clear impediments/dependencies in projects to speed up progress.

4. Resolve incidents and ensure system availability within agreed SLA.

5. Resolve known problems and improve system stability.

6. Monitor and prevent issues that can impact system availability.

7. Manage and develop team members.

8. Manage and prioritize project pipeline and allocating team members effectively.

1. Analyze and organize raw data.

2. Build data systems and pipelines.

3. Create and maintain optimal data pipeline architecture.

4. Interpret trends and patterns.

5. Conduct complex data analysis and report on results.

6. Prepare data for prescriptive and predictive modeling.

7. Build algorithms and prototypes.

8. Combine raw information from different sources.

9. Develop analytical tools and programs.

10. Collaborate with data scientists and architects on several projects.

• Menjalin dan menjaga hubungan bisnis yang baik dengan nasabah bank rekanan dalam memberikan konsultasi perencanaan perlindungan serta tujuan finansial nasabah.
• Menciptakan hubungan yang produktif, bersinergi, dan efektif dengan seluruh pihak bank rekanan terkait.
• Memastikan seluruh proses bisnis berjalan sesuai dengan prosedur standar perusahaan.
• Memenuhi performa kerja yang sudah ditargetkan perusahaan.

• Menjalin dan menjaga hubungan bisnis yang baik dengan nasabah bank rekanan dalam memberikan konsultasi perencanaan perlindungan serta tujuan finansial nasabah.
• Menciptakan hubungan yang produktif, bersinergi, dan efektif dengan seluruh pihak bank rekanan terkait.
• Memastikan seluruh proses bisnis berjalan sesuai dengan prosedur standar perusahaan.
• Memenuhi performa kerja yang sudah ditargetkan perusahaan.

• Menjalin dan menjaga hubungan bisnis yang baik dengan nasabah bank rekanan dalam memberikan konsultasi perencanaan perlindungan serta tujuan finansial nasabah.
• Menciptakan hubungan yang produktif, bersinergi, dan efektif dengan seluruh pihak bank rekanan terkait.
• Memastikan seluruh proses bisnis berjalan sesuai dengan prosedur standar perusahaan.
• Memenuhi performa kerja yang sudah ditargetkan perusahaan.

• Menjalin dan menjaga hubungan bisnis yang baik dengan nasabah bank rekanan dalam memberikan konsultasi perencanaan perlindungan serta tujuan finansial nasabah.
• Menciptakan hubungan yang produktif, bersinergi, dan efektif dengan seluruh pihak bank rekanan terkait.
• Memastikan seluruh proses bisnis berjalan sesuai dengan prosedur standar perusahaan.
• Memenuhi performa kerja yang sudah ditargetkan perusahaan.