• Conduct quality assurance (QA) and post disbursement review in Branch process to ensure the process is comply with SOP
• Provide recommendation for Branch and monitoring implementation of action plans
• Conduct risk related (operational risk & credit risk) training in Branch
• Continuous review of existing business processes and coordinate with related parties to conduct process improvements

• Should have at least 2 years experience as quality assurance/risk & control/internal audit in financial industry, preferably from micro business related
• Bachelor’s degree graduate
• Strong communication skill
• Good in internal control
• Good analytical skill and problem solving
• Strong knowledge in micro segment credit process
• Willing to be based in/willing to relocate to Kalimantan
• Willing to travelling all region in Indonesia

• Develop and execute test plans, test cases, and test scripts for web and mobile applications.
• Conduct thorough testing of new features, enhancements, and bug fixes to ensure product quality.
• Identify, document, and track bugs using issue tracking tools (e.g. Clickup/Jira) and collaborate with developers to resolve issues.
• Create and maintain automation for regression testing to validate software functionality and performance.
• Create and maintain automation for acceptance test
• Work closely with cross-functional teams to understand product requirements
• Contribute to the development and improvement of QA processes, tools, and methodologies.
• Provide timely and accurate reports on test results, defects, and overall product quality.

• Bachelor's degree in Computer Science, Engineering, or related field.
• 2+ years of experience as a QA Engineer or similar role, preferably in web and mobile application testing.
• Understand basic terminal/command prompt + git, how to run a binary in terminal,
• Strong knowledge of software QA methodologies, tools, and processes.
• Solid understanding of Agile development methodologies.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and a passion for ensuring product quality.
• Effective communication and collaboration skills.
• Open to learning new technologies and automation for testing
• Strong sense of prioritization and product quality ownership
• Strong documentation skills
• QA automation skills is a plus

Tools:
Required:

• Terminal/Command Prompt
• Github
• Postman (or other similar tools)

Optional:

• Katalon (or similar)
• Selenium (or similar)
• Hammerflux (load testing)
• Cucumber
• GraphQL (Altair)
• Bug Management Software (Qase.io, etc.)

Staff Engineering

QC. Line

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Perempuan
• Lulusan SMA/K/sederajat (D3 dan S1 diperbolehkan untuk melamar)
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Memiliki SIM A/SIM C
• Memiliki jiwa melayani
• Mampu berkomunikasi dengan baik
• Berpenampilan rapi dan bersih

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

- VENDOR SOURCING, NEGOTIATION, COST DOWN 

- MANAGE INCOMING DELIVERIES TO WAREHOUSE 

- LIAISE WITH STAKEHOLDERS FOR ON-TIME RECEIVING AND SYSTEM UPDATING 

- MANAGE OUTGOING SHIPMENTS FROM WAREHOUSE 

- IDENTIFY PROCESS BOTTLENECK TO IMPROVE PRODUCTIVITY, QUALITY AND EFFICIENCY 

- ENSURE THAT INVENTORY RECORDS ARE UPDATED 

- NEW PRODUCT APPROVAL FOR PROCESS SAMPLE/DOCUMENT SUBMISSION 

- KNOWING PRODUCT SPECIFICATION AND PLAN FOR DEVELOPING 

- COMMUNICATE AND WORK CLOSELY WITH PLANNING, QA, AND ENGINEERS ON THE PRODUCTION SCHEDULE, CHANGES, AND REVISIONS FROM CUSTOMERS OR ENGINEERING CHANGES.

About Us

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. Currently, INDICO is expanding its business in Agribusiness and Agritech named Telkomsel DFE. DFE focuses on creating digital innovations to support farmers, agriculture stakeholders, and the overall agribusiness ecosystem (https://dfe.farm/) 

INDICO believes we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset) 

What you will do but not limited to:

• Create and implement production plans according to demand forecasts and sales targets for agricultural commodities. 
• Develop and maintain inventory control systems to ensure accurate stock levels for raw materials and finished products. 
• Manage and optimize production processes, ensuring efficient utilization of resources and timely delivery of products. 
• Collaborate with procurement and quality control teams to ensure availability and quality of raw materials for production. 
• Analyze production data and performance metrics to identify opportunities for process improvements and cost optimization. 
• Develop and implement standard operating procedures (SOPs) for production and inventory control. 
• Ensure compliance with regulatory requirements and industry standards for food safety and quality. 
• Collaborate with cross-functional teams, including sales, marketing, and distribution, to coordinate production and inventory activities. 
• Monitor and manage inventory levels, conducting regular audits and reconciliations. 
• Prepare reports and presentations to communicate production plans, inventory status, and performance metrics to stakeholders. 

• Bachelor's degree in Agribusiness, Agriculture, Supply Chain Management, or a related field. 
• Minimum 4 years of experience in production planning and inventory control in the sugar industry. 
• Strong knowledge of agricultural production processes and inventory management principles. 
• Experience with demand forecasting, sales analysis, and capacity planning. 
• Proficiency in using inventory management software and tools. 
• Strong analytical and problem-solving skills. 
• Excellent communication and interpersonal skills. 
• Ability to work independently and collaboratively in a team environment. 

• Attention to detail and strong organizational skills. 
• Knowledge of food safety and quality standards. 
• Experience in the management of agricultural commodities is a plus. 
• Willing to be located in Sukabumi. 

• Planning, improving, enhancing, automating: acting as a catalyst for change and improvement in performance and quality
• Leading and coaching other QA engineers to grow to their utmost potentials
• Responsible in creating and maintaining the QA processes: setting service standards, ensuring processes comply with standards, writing technical and management reports, determining training needs
• Growing and innovating continuously with us

• Experience with testing automation tools and frameworks: BDD, TDD, Robot Framework, Katalon Studio, Selenium, Cucumber, Gherkin
• Knowledge and understanding of modern development techniques (BDD, TDD, DDD), branching strategies (gitflow, feature branches/flags, trunk-based development) and CI/CD
• Experience with Linux system and Linux administration: CentOs, RHEL, Ubuntu, Secure Linux
• Knowledge and understanding of Docker, VM, Cloud and Orchestration: GCP, AWS, Kubernetes
• Understanding the need for testing automation at all levels: from database to UI from unit tests to user acceptance tests
• Experience leading a testing team: coaching, mentoring and growing people
• Bachelor's Degree (preferably in Computer Science / Information Technology)
• Possesses good problem solving skills (able to identify problems and find simple solutions). Able to think out of the box
• Fun to work with and a team player
• Eager to learn (self-learning and from others), share and grow
• Self motivated and able to inspire and motivate people

Extra plus for:

• ISTQB and/or other capability certification
• Has a good track record proven by work portfolios in Startup or Fintech
• Has experience in lending or e-commerce business
• Previous experience working as: Software Developer, QA Engineer

Quality Assurance - Jakarta - PT DIKA

• Membuat rencana pengujian yang komprehensif berdasarkan spesifikasi dan kebutuhan bisnis.
• Merancang skenario pengujian untuk mencakup semua fitur dan fungsionalitas aplikasi.
• Melaksanakan pengujian perangkat lunak, termasuk pengujian fungsional, pengujian integrasi, pengujian sistem, dan pengujian kinerja untuk memastikan bahwa aplikasi berjalan sesuai dengan harapan dan memenuhi standar kualitas yang ditetapkan.
• Memastikan bahwa standar kualitas yang ditetapkan oleh organisasi atau klien terpenuhi dalam setiap tahap pengembangan perangkat lunak.

Quality Assurance - PT DIKA

Staf Quality Assurance Pelayanan Pelanggan bertanggung jawab untuk melakukan penilaian dan pemantauan secara objektif, memberikan Umpan Balik & Pelatihan kepada Agen untuk meningkatkan kinerja kualitas layanan dari agen call center

Build and manage Support Team (LND & Quality Assurance Processes) to ensure ideal business process improvements. Manage Help center content and align with all Business Unit and Functions Unit.

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Implementing, and overseeing quality assurance and quality control processes to ensure products or services meet or exceed customer expectations and industry standards
• They play a key role in maintaining the quality of an organization's products or services, improving processes, and minimizing defects or errors
• Develop and implement quality assurance team and learning development for Customer experience team.
• Create procedures to ensure consistency and adherence to quality standards.
• Create training materials, Conduct training, create TNA, and planning people development competencies, particularly if a need for specific skills or knowledge enhancement are identified
• Manage and update Help Center improvements
• Create and manage monitoring services for all channels Voice and Non Voice

• Experience as Quality Process PIC min 2 years.
• Training and assessment certification, which demonstrate expertise in evaluating and coaching.
• Strong communication skills and collaborative person
• Analytical skills to analyze training programs, identify areas for improvement, and recommend solutions.
• Industry expertise to understand skills and competencies for Digital contact center process
• Good verbal and written communication skills in Bahasa Indonesia and English
• Familiar with training and quality assurance contact center process.

Build and manage Business Process and Services Process Improvement. To ensure end to end business process delivery based on KPI to support BU and FU. Include managing quality agents and SOP for internal and external CX Ops.

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Accountable for achieving Quality Performances metrics and CSAT Score
• Create and manage sampling methodology monitoring services
• Support and partner with Operations to improve CSAT achievement, and provide insights improvements
• Manage SOP and compliance documents in Customer Experience Team scope
• Assist Audit team internal or external stakeholders in Services and Business process
• Align with Operational Team and Product Team for improvements based on insights services processes

• Experiences as Quallity Assurance assist digital contact center transactions service monitoring
• Familliar with methodology sampling all channel contact center (call/chat/email/KYC process)
• Analytical thingking and create report from insights CSAT, Apps Store/ Play Store review
• Industry expertise to understand skills and competencies for coaching and conseling
• Collaborative skills with Learning and Development, Innovation Team, and Performance Insights team to provide good initative both Services and Business Process Improvement
• Good verbal and written communication skills in Bahasa Indonesia and English
• Ability to create report quality insights based on CSAT measurements, and monitoring sample

Job Descriptions:

1.     Analyze requirements documentation and provide constructive feedback with detailed test estimations

2.     Perform test scoping, estimation, preparation, and execution for application enhancements and bug fixes

3.     Administer detailed test plans, progress reports, and end of test reports

4.     Liaise with product managers, team leads, and developers to accurately understand the systems and produce effective test scripts and execution plans

5.     Define test scenarios based on business requirements

6.     Debug, record, and manage defects throughout project lifecycle

7.     Ensure application/system delivered to the end-user with adequate quality

8.     Create and own a scalable testing pipeline throughout the development lifecycle