We are looking for a Salesperson to secure short and long-term profitable business for our client through proactive business development based on the fundamental understanding of the customer's business, operations, and objectives. Actively manage and mobilize internal resources to deliver efficient and effective end-to-end solutions allowing a seamless transition from sales to operations. Develop both internal and external relation/s in order to actively contribute to making customers and company successful. This job role could be focused on selling an ERP (ODOO) to Custom Business Solutions (Enterprise Software, Mobile Apps, Websites), Outsourcing, and Vertical Solution.

Key Responsibilities:

● Support the Sales Teams to qualify leads, identify customers' Pain Points and Translate Technologies into Solutions that meet Customers' Business Goals.

● Providing pre-sales technical assistance, product education, and after-sales support services.

● Supporting marketing activities by attending trade shows, conferences and marketing events.

● Making technical presentations and demonstrating how a product meets client needs.

● Maintain existing customer base and develop new customer base to ensure continuous business growth

● Communicate and work closely with other departments in ensuring the overall company objectives/performance is achieved

● Foster strong relationship with customers and suppliers/vendors, enabling the company to be active & leading, speedy response time, highly profitable, excellent payment collection position at all time.

• You have an Bachelor’s degree in Computer Science or Information Technology
• Have Experience as software engineer
• Have a minimum of 4 years experience in a related position.
• Have a strong base or network in Information Technology (IT) industry
• Have a knowledge and experience in ERP Odoo project
• Have good communication; interpersonal skills include Consultative selling skills and commercial understanding

Skills :

• Communication,
• Leadership,
• Presentation,
• Marketing,
• Business Plan,
• Business Development,
• Management Skills

• Learning & Network Opportunities,
• Professional Development,
• BPJS TK,
• Insurance (AIA),
• Ownership Laptop,
• Company events and activities.

I&C Engineer Responsible for monitoring and supervise I&C works such as preparation works through full installation including erection tests and through pre-commissioning stage and activities.

The Machine Learning Engineer will be responsible for the following activities:

1. interpret our customers’ needs, and extract value from their data using GCP and its suite of tools
2. be involved in pre-sales activities as well as building upon our customers’ cloud infrastructure, creating analytics in the cloud
3. advocate for Google Cloud Platform and all of its products: Vertex AI, Cloud SQL, BigQuery, etc.
4. understanding the customer's requirements and suggesting a product or service accordingly
5. demonstrating the product and services
6. develop new products or integrations as required
7. undertake such duties and exercise such powers in relation to the Group Companies and its business as the Board shall from time to time assign to or vest in him;
8. in the discharge of such duties and in the exercise of such powers, observe and comply with all resolutions, regulations and directions from time to time made or given by the Company or the Board;
9. unless prevented by ill health or accident, devote so much of his time and attention and ability to the discharge of his duties hereunder;
10. in pursuance of his duties hereunder perform such services for any Group Company and accept such offices in such Group Company as the Board may from time to time reasonably require; and

Sebagai Sales Engineer Heavy Equipment di PT. Kasana Teknindo Gemilang, Anda akan bertanggung jawab untuk mengidentifikasi, mengembangkan, dan memelihara hubungan dengan pelanggan potensial dan yang sudah ada dalam industri alat berat. Anda akan memberikan solusi teknis yang sesuai dengan kebutuhan pelanggan, serta mengelola seluruh proses penjualan mulai dari prospek hingga penutupan transaksi.

Tanggung Jawab Utama:

• Mengidentifikasi peluang pasar dan mengembangkan strategi untuk mencapai target penjualan.
• Menjalin dan memelihara hubungan baik dengan pelanggan untuk memastikan kepuasan dan loyalitas pelanggan.
• Melakukan presentasi produk dan memberikan konsultasi teknis kepada pelanggan.
• Menyusun dan mengajukan penawaran penjualan, negosiasi harga, dan menutup transaksi penjualan.
• Bekerjasama dengan tim teknis untuk memastikan produk yang dijual sesuai dengan kebutuhan pelanggan.
• Memantau perkembangan pasar dan menganalisis tren untuk mengidentifikasi peluang baru.

Eram Talent is currently seeking a highly skilled and experienced Senior FM Engineer (ELV Services) with luxury experience to join our team. As a Senior FM Engineer, you will be responsible for overseeing and managing various aspects of facility management with a focus on ELV (Extra-Low Voltage) services in luxurious properties. This is a challenging and rewarding opportunity to work with prestigious clients and contribute to the seamless operations and maintenance of high-end facilities.

Responsibilities

• Provide technical expertise and guidance in the area of ELV services, including but not limited to structured cabling, security systems, audiovisual systems, and building management systems
• Plan, implement, and manage preventive maintenance programs for ELV systems to ensure their optimal performance and reliability
• Conduct regular inspections and audits to identify areas for improvement and ensure compliance with industry standards and regulations
• Coordinate with external service providers and vendors for repairs, upgrades, and new installations
• Manage and prioritize work orders, responding to service requests and emergencies in a timely manner
• Collaborate with cross-functional teams to develop and execute strategies for the efficient and cost-effective operation of ELV systems
• Prepare and present reports on the performance and maintenance of ELV systems to senior management and clients
• Stay up-to-date with industry trends, new technologies, and best practices in facility management and ELV services

• Bachelor's degree in Electrical or Electronics Engineering or a related field
• Minimum of 4 years of experience in facility management, with a focus on ELV services
• Proven experience in managing and maintaining ELV systems in luxurious properties
• Strong knowledge of structured cabling, security systems, audiovisual systems, and building management systems
• Excellent troubleshooting and problem-solving skills
• Ability to work effectively in a fast-paced and high-pressure environment
• Excellent communication and interpersonal skills
• Proficiency in facility management software and tools

We are looking for a Salesperson to secure short and long-term profitable business for our client through proactive business development based on the fundamental understanding of the customer's business, operations, and objectives. Actively manage and mobilize internal resources to deliver efficient and effective end-to-end solutions allowing a seamless transition from sales to operations. Develop both internal and external relation/s in order to actively contribute to making customers and company successful. This job role could be focused on selling an ERP (ODOO) to Custom Business Solutions (Enterprise Software, Mobile Apps, Websites), Outsourcing, and Vertical Solution.

Key Responsibilities:

● Support the Sales Teams to qualify leads, identify customers' Pain Points and Translate Technologies into Solutions that meet Customers' Business Goals.

● Providing pre-sales technical assistance, product education, and after-sales support services.

● Supporting marketing activities by attending trade shows, conferences and marketing events.

● Making technical presentations and demonstrating how a product meets client needs.

● Maintain existing customer base and develop new customer base to ensure continuous business growth

● Communicate and work closely with other departments in ensuring the overall company objectives/performance is achieved

● Foster strong relationship with customers and suppliers/vendors, enabling the company to be active & leading, speedy response time, highly profitable, excellent payment collection position at all time.

• You have an Bachelor’s degree in Computer Science or Information Technology
• Have Experience as software engineer
• Have a minimum of 4 years experience in a related position.
• Have a strong base or network in Information Technology (IT) industry
• Have a knowledge and experience in ERP Odoo project
• Have good communication; interpersonal skills include Consultative selling skills and commercial understanding

Skills :

• Communication,
• Leadership,
• Presentation,
• Marketing,
• Business Plan,
• Business Development,
• Management Skills

• Learning & Network Opportunities,
• Professional Development,
• BPJS TK,
• Insurance (AIA),
• Ownership Laptop,
• Company events and activities.

In this context, you’ll be joining as Senior Google Workspace Engineer and reporting to the Indonesia Tribe Lead for Infrastructure. This role will be responsible for leading and advising on the design, implementation, and optimization of Google Workspace solutions for our clients. The ideal candidate possesses a deep understanding of Google Workspace, excellent communication skills, and a passion for helping clients achieve their productivity and collaboration goals..

The Senior Google Workspace Engineer will be responsible for the following activities: 

• Develop a deep understanding of clients' business needs, goals, and technical environments.

• Conduct thorough assessments of existing Google Workspace setups and identify areas for improvement.

• Design and propose tailored Google Workspace solutions that align with clients' strategic objectives.

• Clearly communicate technical recommendations and implementation plans to clients in a consultative manner.

• Lead the implementation and configuration of Google Workspace services, ensuring seamless integration with existing systems.

• Troubleshoot complex technical issues and provide expert guidance on Google Workspace best practices.

• Stay abreast of the latest Google Workspace updates and features to leverage new functionalities for clients.

• Develop and deliver training programs to empower clients in utilizing Google Workspace effectively.

• Manage Google Workspace projects from inception to completion, ensuring timely delivery and client satisfaction.

• Coordinate with internal teams and external stakeholders to ensure smooth project execution.

• Provide ongoing support and maintenance to clients after project completion.

In this context, you’ll be joining as Security Engineer and reporting to the Indonesia Tribe Lead for Infrastructure. This role will be responsible for designing, building, implementing, and maintaining the security systems and infrastructure that protect an organization's networks, systems, and data.

The Security Engineer will be responsible for the following activities: 

• Develop and implement security architectures, protocols, and procedures to safeguard digital assets.

• Conduct security assessments, vulnerability scans, and penetration testing to identify weaknesses in the organization's security posture.

• Respond to security incidents promptly, investigate their root cause, and implement measures to prevent future occurrences.

• Monitor networks and systems for suspicious activity and potential security breaches.

•  Educate employees about cybersecurity best practices and the importance of maintaining a secure environment.

• Ensure that the organization's security measures comply with relevant industry regulations and standards.

• Facilitate conflict resolution and decision-making effectively.

• Contribute to the continuous improvement of our project management processes and methodologies.

• Join projects, design, implement, test, and release high-quality Generative AI features to satisfy demands.
• Follow the latest trend of NLP technologies especially LLM, Agents, RAG, Embeddings, and VectorDB and explore their applicability for business needs.
• Create technical documentation, and communicate clearly across the product team.
• Support team members to review, feedback, and onboard.

• Assure the quality of software or apps deployed is stable according to requirements
• Work together with the team to define acceptance criteria
• Write test cases, do smoke, regression, and integration tests regularly
• Work together to enhance the software development phase
• Act as 1st layer technical support for the support team

You will be responsible for designing, building, implementing, and maintaining solutions and third-party integrations that work with Kata Platform for our partners. Yes, you will be building chat bots.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
As a Software Engineer you could work with bleeding edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, interacting with engineering groups and training clients on applications.

What you will be doing:
• Designing, programming, debugging and modifying software enhancements.
• Interacting with product managers and users to define requirements and modifications.
• Participating in software design meetings to determine technical requirements.
• Working with internal Client Training, Client Relationship and Sales teams.

What you will need:
• At least 5 years of experience in Unix / Linux, Shell scripting,  C++ and Oracle database.

• Experience with end-to-end systems development life cycles and standards. 
• Knowledge of payments & financial industry practices, regulations and operations. 
• Fluency in sequence diagrams, class models, etc. 
• Proficiency in solutions design and requirements definition disciplines. 

• Knowledge of financial industry practices, regulations and operations.
• Proficiency in solutions design and requirements definition disciplines.

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

#LI-AR3

#Banking CX

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
As a Software Engineer you could work with bleeding edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, interacting with engineering groups and training clients on applications.

What you will be doing:
• Designing, programming, debugging and modifying software enhancements.
• Interacting with product managers and users to define requirements and modifications.
• Participating in software design meetings to determine technical requirements.
• Working with internal Client Training, Client Relationship and Sales teams.

What you will need:
• At least 5 years of experience in Unix / Linux, Shell scripting,  C++ and Oracle database.

• Experience with end-to-end systems development life cycles and standards. 
• Knowledge of payments & financial industry practices, regulations and operations. 
• Fluency in sequence diagrams, class models, etc. 
• Proficiency in solutions design and requirements definition disciplines. 

• Knowledge of financial industry practices, regulations and operations.
• Proficiency in solutions design and requirements definition disciplines.

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

#LI-AR3

#Banking CX

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Planning, improving, enhancing, automating: acting as a catalyst for change and improvement in performance and quality
• Leading and coaching other QA engineers to grow to their utmost potentials
• Responsible in creating and maintaining the QA processes: setting service standards, ensuring processes comply with standards, writing technical and management reports, determining training needs
• Growing and innovating continuously with us

• Experience with testing automation tools and frameworks: BDD, TDD, Robot Framework, Katalon Studio, Selenium, Cucumber, Gherkin
• Knowledge and understanding of modern development techniques (BDD, TDD, DDD), branching strategies (gitflow, feature branches/flags, trunk-based development) and CI/CD
• Experience with Linux system and Linux administration: CentOs, RHEL, Ubuntu, Secure Linux
• Knowledge and understanding of Docker, VM, Cloud and Orchestration: GCP, AWS, Kubernetes
• Understanding the need for testing automation at all levels: from database to UI from unit tests to user acceptance tests
• Experience leading a testing team: coaching, mentoring and growing people
• Bachelor's Degree (preferably in Computer Science / Information Technology)
• Possesses good problem solving skills (able to identify problems and find simple solutions). Able to think out of the box
• Fun to work with and a team player
• Eager to learn (self-learning and from others), share and grow
• Self motivated and able to inspire and motivate people

Extra plus for:

• ISTQB and/or other capability certification
• Has a good track record proven by work portfolios in Startup or Fintech
• Has experience in lending or e-commerce business
• Previous experience working as: Software Developer, QA Engineer

The Data Engineer will be responsible for the following activities: 

• Work closely with data architects and other stakeholders to design scalable and robust data architectures that meet the organization's requirements
• Develop and maintain data pipelines, which involve the extraction of data from various sources, data transformation to ensure quality and consistency, and loading the processed data into data warehouses or other storage systems
• Responsible for managing data warehouses and data lakes, ensuring their performance, scalability, and security
• Integrate data from different sources, such as databases, APIs, and external systems, to create unified and comprehensive datasets.
• Perform data transformations and implement Extract, Transform, Load (ETL) processes to convert raw data into formats suitable for analysis and reporting
• Collaborate with data scientists, analysts, and other stakeholders to establish data quality standards and implement data governance practices
• Optimise data processing and storage systems for performance and scalability
• Collaborate with cross-functional teams, including data scientists, analysts, and business stakeholders, to understand data requirements and deliver solutions

Quality Assurance - Jakarta - PT DIKA

• Membuat rencana pengujian yang komprehensif berdasarkan spesifikasi dan kebutuhan bisnis.
• Merancang skenario pengujian untuk mencakup semua fitur dan fungsionalitas aplikasi.
• Melaksanakan pengujian perangkat lunak, termasuk pengujian fungsional, pengujian integrasi, pengujian sistem, dan pengujian kinerja untuk memastikan bahwa aplikasi berjalan sesuai dengan harapan dan memenuhi standar kualitas yang ditetapkan.
• Memastikan bahwa standar kualitas yang ditetapkan oleh organisasi atau klien terpenuhi dalam setiap tahap pengembangan perangkat lunak.

• Evaluate Team Operation as quality assurance
• Giving Feedback
• Doing calibration meeting
• Create report result evaluation

Quality Assurance - PT DIKA

Staf Quality Assurance Pelayanan Pelanggan bertanggung jawab untuk melakukan penilaian dan pemantauan secara objektif, memberikan Umpan Balik & Pelatihan kepada Agen untuk meningkatkan kinerja kualitas layanan dari agen call center

• Membuat planning pekerjaan di lapangan sesuai instruksi dari user agar pekerjaan dapat diselesaikan sesuai jadwal (tepat waktu),
• Memastikan hasil pekerjaan dari tim sesuai dengan standar dan aman untuk digunakan,
• Memantau perbaikan mesin-mesin di bidang mekanik,
• Mengatur dan memeriksa seluruh kegiatan pencegahan kerusakan (maintenance) pada mesing-mesin produksi yang disesuaikan dengan petunjuk kerja dan pelaksanaan maintenance,
• Mengatur dan memeriksa permohonan permintaan pembuatan dan perbaikan terhadap seluruh fasilitas pabrik yang sesuai dengan petunjuk kerja penanganan masalah fasilitas pabrik,
• Memastikan pemasangan mesin/peralatan dan fasilitas baru di bidang mekanik berjalan dengan baik,
• Memastikan pemeliharaan mesin dan fasilitas pabrik di bidang mekanik terlaksana sesuai jadwal,
• Menyediakan suku cadang/bahan baku dan peralatan kerja teknik,
• Memonitor perbaikan/pemasangan terhadap mesin dan fasilitas pabrik.

• Evaluate Team Operation as quality assurance
• Giving Feedback
• Doing calibration meeting
• Create report result evaluation

• As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents

• Monitoring and responsible for the overall Quality Assurance Process

• Liaise with QA Ops Manager regarding operation daily

• Review quality assurance policies and procedures

• Develop, recommend and monitor corrective and preventive actions

• Update internal policy & SOP based on new regulations from regulator

• Prepare reports to communicate outcomes of quality activities

• Identify and organize training needs to meet quality standards

• Coordinate collaborations with other departments.

• Conduct Internal and External calibration

• Monitoring and developing team performance and coaching team if needed

Tanggung Jawab :

1. Menyusun target jangka pendek departemen dengan memperhitungkan factor internal dan eksternal serta inisiatif divisi untuk memastikan target yang ditetapkan selaras dengan yang ditetapkan perusahaan.
2. Membuat prioritas perencanaan tahunan yang meliputi inisiatif program kerja dan anggaran keuangan untuk mencapai target yang telah disusun.
3. Menyusun dan mengusulkan KPI yang tepat dan efektif kepada atasan untuk mendukung pencapaian target departemen.
4. Mengarahkan, mengatur dan memonitor schedule perawatan dan perbaikan peralatan dan fasilitas yang ada di Store dan DC agar terlaksana sesuai standar waktu, standar proses, kebutuhan dan anggaran yang telah ditetapkan.
5. Mengelola kegiatan Pra Testcom, Testcom dan serah terima New Store/Renov agar seluruh kegiatan berjalan sesuai dengan rencana.
6. Mengelola kegiatan bongkaran Store agar kegiatan operasional berjalan sesuai jadwal.
7. Mengarahkan memonitor dan menerapkan standar kerja dan kesiplinan tim sesuai dengan ketentuan perusahaan yang berlaku agar kegiatan operasional berjalan dengan lancar.
8. Membuat laporan pertanggung jawaban anggaran untuk dapat di evaluasi.
9. Membuat laporan setiap kuartal ke atasan untuk memberikan gambaran mengenai progress pekerjaan.
10. Menjalin sinergi dan hubungan baik dengan lintas departemen untuk mendukung aktivitas departemen.
11. Memberikan arahan dan memastikan program pengembangan tim berjalan untuk meningkatkan kompetensi yang dimiliki.

1. Min S1 Jurusan Teknik Elektro.
2. Pengalaman kerja min 2 tahun di posisi yang sama.
3. Pengalaman handle peralatan resto (mesin pendingin, kompor dll) tata udara.

• BPJS Kesehatan
• Jamsostek
• Jaminan pension
• Asuransi kesehatan
• Cuti
• THR
• Kenaikan gaji tahunan
• Insentif

Your Career

As a Systems Engineer you provide technical expertise and guidance in your customer’s zero trust journey.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leadership in on-prem, cloud, and security services that establish PANW as your customer’s cybersecurity partner of choice.

Your Impact

Curiosity is core to the SE role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:

• Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions 

• Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers

• Planning and building compelling technical and business-focused solutions which drive adoption and growth after the initial sale and across the portfolio

• Demonstrating strong communication skills and the ability to influence through effective presentations and customer-specific demos, technical engagements, and workshops

• Orchestrating supporting resources to ensure a one-team approach that demonstrates a cohesive strategy

• Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner

• Understanding the competitive landscape and effectively differentiate our leadership 

• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to customer success while actively participating within the SE community and at industry events

Your Career

As a Systems Engineer you provide technical expertise and guidance in your customer’s zero trust journey.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leadership in on-prem, cloud, and security services that establish PANW as your customer’s cybersecurity partner of choice.

Your Impact

Curiosity is core to the SE role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:

• Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions 

• Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers

• Planning and building compelling technical and business-focused solutions which drive adoption and growth after the initial sale and across the portfolio

• Demonstrating strong communication skills and the ability to influence through effective presentations and customer-specific demos, technical engagements, and workshops

• Orchestrating supporting resources to ensure a one-team approach that demonstrates a cohesive strategy

• Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner

• Understanding the competitive landscape and effectively differentiate our leadership 

• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to customer success while actively participating within the SE community and at industry events

POSITION: SNOC ENGINEER

LOCATION: OFFICE BASED (JAKARTA)

JOB PURPOSE and Description

HAUD Systems creates unique and intuitive solutions which provide Mobile Network Operators with reliable control over their networks, resulting in increased profitability through the generation of revenues from A2P traffic, enhanced network security, SMS fraud/spam and increased subscriber loyalty. HAUD Systems is an associate member of the GSMA and a subsidiary of Trillian Group. 

Responsible for 24x7 NMS, Ticket management and all communications with Global Telecom client NOCs and Messaging Business Units, spanning the entire HAUD Solutions global footprint.

Role Profile and Responsibilities:

The Employee’s Responsibilities shall include, but shall not be limited to:

● Respond to Customer’s requests and inquiries
● Real-time monitoring on the Network Monitoring System (NMS)
● Compilation of data on respective alarms prior escalating such alarms as per severities with the relevant teams
● Preliminary investigation, classification, and acknowledgement of NMS alarms as per SOP
● Initial alarms trouble shooting (logs, traces, CDRs), alarm verifications, impact analysis and next actions
● Follow-up with responsible departments for resolving escalated/pending alarms.
● Logging of Tickets on the Ticketing System
● Updating of the Ticketing System with the latest progress on all tickets, follow-ing internal SOPs based on Industrial Standards
● Mastering the current inhouse developed applications and platforms to be able to provide immediate responses to platform related clients’ queries
● Preliminary investigation, classification, and acknowledgement to the respec-tive clients, of all opened tickets as per SOP
● Initial support ticket trouble shooting (logs, traces, CDRs), ticket verifications, impact analysis and next actions
● Escalating Tickets to relevant teams at 2nd Line
● Follow up on Opened Tickets Internally as per SLAs till resolution
● Updating Customers with progress as per SLAs
● Tickets Reports and Analysis on Daily, Weekly and Monthly basis
● Handling and assistance in the execution of Change Requests including sched-uling, process flow ownership, customer communication and execution
● Assistance in technical operations, maintenance, clients’ installations, and up-grades 24x7 activities, such as but not limited to:
    ● Assistance in UAT and migration
    ● System Health Monitoring

● Execution of minor / routine technical activates

● Degree in Computer Science, Information Technology, Engineering or equivalent
● Linux knowledge considered an asset
● Must be able and willing to work shifts (basis of 8 hours per shift with 24x7 coverage Monday to Sunday inclusive of public holidays)
● Minimum 2 + years 24/7 NOC and Customer handling experience in IT, ISP or Telecom Operations
● Strong operational experience on Jira & Zabbix or other ticketing & NMS platforms

● Protocol analysis and troubleshooting hands on skills using protocol analyzers such as Wireshark 

● Knowledge of Telecommunications protocols such as SS7/Diameter/SMPP/HTTP will be considered as an asset
● Flexibility to travel
● Ability to work in a fast-paced environment
● Proficiency in the English language both written and verbal
● Able to adjust plans as necessary and provide alternative strategies to meet changing operational situations.
● Able to work on his/her own initiative
● Willing to learn new technologies
● Interpersonal skills

• Gross Base Salary paid monthly
• International and multi-cultural working environment
• Private Health Insurance
• Travel Allowance
• Health and Fitness Allowance
• Staff recognition and career growth
• Internal training
• Shift Work (based in office in Jakarta)
  
  
  

About Us:

For most Mobile Network Operators, SMS A2P is a sleeping giant. Total addressable revenue is stagnant - coming from either fixed price wholesale, or traffic eroding price hikes. HAUD’s complete Messaging Revenue Platform is an industry game-changer allowing MNOs to break free of traditional growth constraints and create attractive revenue strategies which can be enforced through our award-winning SMS firewall and billed via automation.

What is it like to work here:

We are a hyper-growth, global organisation with innovation, diversity and inclusion at the heart of everything we do. We know work makes up a massive part of our lives, that’s why our flexible working model ensures that our teams have a healthy work/life balance. We invest in our employees to grow within the business and to continue to develop themselves through our learning and development programmes, providing room for internal promotion and longevity.