The End-to-End Logistics Manager is a leadership role responsible for overseeing customer service, logistics, and export-import activities to ensure smooth and efficient operations that meet business objectives. This role is pivotal in driving operational excellence, improving customer satisfaction, and achieving cost and quality targets. The incumbent will work cross-functionally to develop and execute strategies that enhance supply chain processes and ensure compliance with internal and external standards.

Accountabilities:

Customer Service

• Develop and implement efficient business processes for order processing, fulfillment, and returns.
• Oversee effective management of customer complaints, ensuring timely resolution and improved satisfaction.
• Monitor and enhance customer service performance through key service performance indicators.
• Partner with logistics, warehouse, and quality teams to ensure timely deliveries and maintain inventory quality.
• Drive customer-centric initiatives, collect and analyze customer feedback to identify and implement improvements.
• Build a high-performing customer service team with a succession plan and flexible organization structure.

Logistics

• Manage and safeguard company assets, including inventory and equipment, ensuring accuracy and adherence to HSE policies.
• Plan and control storage and transportation of products, ensuring cost-effectiveness and efficiency.
• Lead continuous improvement initiatives in logistics processes, leveraging technology and redesigning systems.
• Ensure effective inventory management, including FIFO/FEFO practices, and compliance with quality and safety standards.
• Manage relationships with transporters and third-party warehouses to optimize logistics costs and performance.
• Strategically plan and manage logistics, warehousing, and transportation to meet customer satisfaction and financial goals.
• Develop and implement policies to maintain a high standard of HSE, quality, and productivity in warehouse and distribution operations.
• Monitor non-conformance reports, corrective actions, and improvement measures to enhance the quality system.

Export-Import (EXIM)

• Ensure EXIM activities comply with internal policies, external regulations, and international standards.
• Monitor accurate declaration of import/export documentation, including HS codes, origin, and value.
• Manage EXIM KPIs, such as clearance time, duty drawbacks, and reporting accuracy.
• Collaborate with customs, brokers, and other external stakeholders to streamline processes and reduce costs.
• Review and validate EXIM documentation to avoid unnecessary expenses.
• Support compliance standards through effective use of systems such as SAP.
• Represent the company in tax disputes, customs audits, and other external engagements.
• Prepare and present regular reports to finance and other stakeholders.

Job Description:

We are looking for an experienced and visionary Lead Product Manager to oversee the development and growth of our credit product portfolio. In this role, you will lead the strategy, development, and execution of credit-related products, ensuring they meet market demands and regulatory standards. You will collaborate with cross-functional teams across product, engineering, data, risk, and marketing to drive the product vision, create innovative solutions, and enhance customer experiences in the credit space. Your expertise in credit products, combined with your leadership abilities, will be crucial in delivering products that meet customer needs and drive business growth.

Key Responsibilities:

·                Product Strategy & Vision: Define and lead the product strategy and roadmap for credit products, including credit cards, loans, lines of credit, and other financial services. Ensure alignment with business goals and customer needs.

·                Market Research & Trends: Stay on top of industry trends, customer behaviors, and competitor offerings in the credit space. Conduct market research, gather customer feedback, and analyze data to identify new opportunities for growth.

·                Cross-Functional Leadership: Collaborate with engineering, risk, finance, compliance, marketing, and operations teams to drive product development and delivery. Lead product planning sessions and coordinate across teams to ensure timely product launches.

·                Risk & Compliance Management: Work closely with risk, legal, and compliance teams to ensure that all credit products adhere to regulatory requirements, including credit risk policies, underwriting guidelines, and financial regulations.

·                Customer Experience & Journey: Lead efforts to improve the overall customer experience in the credit product lifecycle, from onboarding to repayment. Partner with UX/UI teams to create intuitive, user-friendly experiences for customers.

·                Performance Monitoring: Analyze product performance and customer feedback using key performance indicators (KPIs), and take actionable steps to optimize product features, pricing, and positioning.

·                Mentoring & Leadership: Lead and mentor a team of product managers, providing guidance and expertise on best practices in product management and credit products.

·                Innovation & Scaling: Identify and implement opportunities for innovation and product differentiation in the credit space. Scale existing products and develop new ones that cater to evolving market needs.

·                Stakeholder Management: Communicate product vision, priorities, and progress to senior leadership, and collaborate with external partners, vendors, and financial institutions as necessary.

·                Experience: 7+ years of experience in product management, with at least 3 years focused on credit products (loans, buy now pay later, etc.) or related financial services.

·                Leadership Experience: Proven track record of leading and mentoring product teams, with a demonstrated ability to manage and deliver complex projects across multiple stakeholders.

·                Credit Expertise: Deep understanding of the credit lifecycle, including underwriting, portfolio management, credit risk, and regulatory requirements.

·                Analytical Skills: Strong data-driven decision-making skills. Ability to interpret financial metrics, user analytics, and market data to inform product decisions.

·                Technical Understanding: Familiarity with modern software development practices (Agile, Scrum) and experience working closely with engineering teams on complex financial technology solutions.

·                Collaboration: Strong interpersonal skills with a history of successfully working with cross-functional teams, senior executives, and external partners.

·                Customer-Centric Mindset: Passion for creating customer-first products and delivering seamless, user-friendly credit experiences.

·                Communication: Excellent verbal and written communication skills, with the ability to clearly articulate product vision and influence key stakeholders.

·                Education: Bachelor's degree in Engineering, Computer Science, Finance, Design, or other fields from top local or overseas universities with strong academic results, MBA is a plus.

About the role

As our next Product Manager, you will get a chance to help customer problems, define product visions, and build products to scale. You will work alongside the other Product Managers, Engineering, Data, and UX designers to help Amartha to deliver innovative and delightful user experiences.

Responsibilities

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
• Create buy-in for the product vision both internally and with key external partners.
• Translate product strategy into detailed requirements and prototypes.
• Scope and prioritize activities based on business and customer impact.
• Work closely with engineering teams to deliver with quick time-to-market and optimal resources.
• Drive product launches including working with the public relations team, executives, and other product management team members.
• Act as a product evangelist to build awareness and understanding.
• Capture insights from newly released features, experiments, research, competitive analysis, and data analysis to identify trends and pinpoint the drivers behind them; Translate these insights into tactical solutions to improve the product

• At least 2 years of product management experience.
• An entrepreneurial mindset; Comfortable working in a complex and face-paced environment.
• Proven track record of managing all aspects of a successful product throughout its lifecycle.
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done.
• Skilled at working effectively with cross-functional teams.
• Excellent written and verbal communication skills.
• Experienced in development with agile methods.
• Plus point if you have experience working in fintech.

- Melakukan Promosi Buku Ke Sekolah - Sekolah Yang Sudah Ditentukan.

- Melayani Pesanan Pembelian Dari Para Pelanggan.

- Meraih Target Yang Sudah Ditetapkan (target Bulanan, Semester, Tahunan).

Kriteria :

- Pria/Wanita

- Usia 20 - 26 Tahun

- WAJIB Pengalaman di bidang Material building/bahan bangunan

- Pendidikan Min. SLTA atau Sedejarat

- Tidak sedang terikat kontrak dengan perusahaan lain

- Terbiasa bekerja dengan target

- Siap bekerja dibawah tekanan

- Penempatan sesuai domisili wilayah yg dibutuhkan

- Siap ditempatkan dimana saja apabila ada perollingan

- Produk toren/tangki air

- Penempatan : Mitra 10 Bandung

1. Responsible for area sales productivity

2. Responsible to monitor MSIG Life Insurance Indonesia's Bancassurance Consultant activity

3. Alongside Head of Bancassurance Regional, responsible to evaluate & develop BC's performance

4. Responsible to build and maintain excellent business realtionship with Bank Partner Leaders & Staff

• Melakukan kunjungan ke customer
• Merencanakan PJP (Plan, Journey, Perform)
• Monitoring target yang telah ditetapkan
• Mengindentifikasi potensi outlet baru
• Merekap semua hasil penjualan

• Mempromosikan produk kepada calon pelanggan
• Melakukan demonstrasi produk apabila diperlukan
• Membantu pelanggan memilih produk dan memberikan informasi terkait produk
• Membuat laporan penjualan
• Menjaga stok dan penampilan toko

• Mengunjungi lokasi dasarkan pemetaan area
• Melakukan penjualan
• Membuat laporan penjualan
• Mengakuisisi pelanggan-pelanggan baru
• wajib memiliki pengetahuan produk yang baik sehingga dapat mengedukasi pelanggan

• Melakukan pengawasan terhadap area store
• Mengatur sales promotor area store
• Memantau penjualan

Deskripsi Pekerjaan:

• Melakukan pembagian target kepada semua Sales (Per Toko & Sales) sesuai dengan deployment yang sudah disampaikan
• Melakukan monitoring dan controlling terhadap pemenuhan coverage berdasarkan target per sales
• Melakukan monitoring dan controlling terhadap toko
• Melakukan validasi terhadap kinerja sales untuk memastikan sales sudah berjalan sesuai dengan SOP
• Melakukan monitoring dan controlling compliance sales untuk memastikan mencapai target volume dan productive call
• Melakukan review terhadap pencapaian atau kinerja dari tim sales

1. Recommend the sales force to be recruited in appointed region.

2. Coordinate and monitor recruitment of agency sales force in appointed region and ensure the quality of recruited agents.

3. Organize and monitor sales activity of sales force in appointed region.

4. Develop the sales force’s capability in appointed region with training, coaching and mentoring programs.

5. Develop, coach and evaluate subordinates to ensure productive and competent talent.

1. Building strategies to boost presence in conventional and digital media (thought leadership) while also managing reputation/issues.

2. Press/Media communications and relations, and reports

3. Communications to customers via monthly newsletter/WhatsApp blast/other channels

4. Corporate Social Responsibility

5. Communications Reports for an internal audience

6. Regulatory-required reports: Report to OJK

7. Drafting report: Sustainability Report, Annual Report, Financial literacy activities

1. Delivering research, unearth actionable insights, formulate and present brand strategies to management and relevant functions.

2. Developing brand architecture, positioning and strategy and internalize it in corporate planning strategy.

3. Overview, monitor and report all brand strategic utilization across company functions (internal & external stakeholders), ensuring compliant with our brand guideline and values and manage reputation risk for our brand.

4. Provide holistic brand experiences by take part in all company strategic initiatives, ensuring adhering brand values and improving our brand awareness & consideration to achieve best in class aspiration.

5. Collaborate with creative & corporate communications teams and contribute to improve core brand team deliverables

Deskripsi Pekerjaan:

• Membawa faktur penagihan dari depo
• Melakukan penjualan produk dan melakukan pencatatan order dari tradisional trade maupun modern trade seperti grosir, toko atau warung, serta agent-agent (tidak bawa barang)
• Membuka outlet baru sesuai target (jika tingkat coverage dianggap masih kurang)
• Melakukan pengecekan barang kanvas setiap hari (stok barang, expired)

1. Analyse the structure of a business, Identify problems within a business, including through using data modelling techniques.

2. Formulate ways for businesses to improve based on research and analysis.

3. Collect, organise and analyse data from various sources to track and report on agency performance metrics such as sales productivity.

4. Develop and maintain dashboards, reports and other data visualization tools

1. Lead application development team and ensure effective working environment.

2. Improve existing application and process to ensure effective current process.

3. Clear impediments/dependencies in projects to speed up progress.

4. Resolve incidents and ensure system availability within agreed SLA.

5. Resolve known problems and improve system stability.

6. Monitor and prevent issues that can impact system availability.

7. Manage and develop team members.

8. Manage and prioritize project pipeline and allocating team members effectively.

• Mencatat transaksi penjualan.
• Memantau dan memperbarui stok barang.
• Menyusun laporan harian, mingguan, atau bulanan.
• Mengelola dokumen seperti faktur dan nota.
• Melayani pertanyaan pelanggan via telepon, chat, atau email.
• Berkoordinasi dengan supplier/vendor untuk pemesanan barang.
• Mencatat penerimaan dan pengeluaran kas.
• Mengurus pembayaran tagihan vendor.
• Membantu karyawan toko saat diperlukan.
• Mengatur jadwal kerja dan absensi karyawan.

• Menawarkan Produk Elektronik kepada pelangggan
• Merawat dan menjaga kebersihan display yang ada di toko
• Bersedia bekerja dengan target yang telah ditentukan
• Melayani & menjawab pertanyaan pelanggan dengan baik

• Menawarkan Produk Elektronik kepada pelangggan
• Merawat dan menjaga kebersihan display yang ada di toko
• Bersedia bekerja dengan target yang telah ditentukan
• Melayani & menjawab pertanyaan pelanggan dengan baik

• Menawarkan Produk Elektronik kepada pelangggan
• Merawat dan menjaga kebersihan display yang ada di toko
• Bersedia bekerja dengan target yang telah ditentukan
• Melayani & menjawab pertanyaan pelanggan dengan baik

• Menawarkan Produk Elektronik kepada pelangggan
• Merawat dan menjaga kebersihan display yang ada di toko
• Bersedia bekerja dengan target yang telah ditentukan
• Melayani & menjawab pertanyaan pelanggan dengan baik

• Menawarkan Produk Elektronik kepada pelangggan
• Merawat dan menjaga kebersihan display yang ada di toko
• Bersedia bekerja dengan target yang telah ditentukan
• Melayani & menjawab pertanyaan pelanggan dengan baik

• Menawarkan Produk Elektronik kepada pelangggan
• Merawat dan menjaga kebersihan display yang ada di toko
• Bersedia bekerja dengan target yang telah ditentukan
• Melayani & menjawab pertanyaan pelanggan dengan baik

• Menawarkan Produk Elektron kepada pelangggan
• Merawat dan menjaga kebersihan display yang ada di toko
• Bersedia bekerja dengan target yang telah ditentukan
• Melayani & menjawab pertanyaan pelanggan dengan baik