• Conduct market research to identify potential leads within the logistics and shipping industry
• Build and maintain a lead database, including regular updates and data verification
• Create and implement email marketing campaigns aimed at educating and nurturing leads
• Qualify leads based on established criteria and pass them to the sales team for further engagement
• Collaborate with sales and marketing teams to refine lead generation and qualification strategies
• Participate in developing lead generation strategies and testing new acquisition channels

• Providing existing business and generate new business opportunities by actively contacting prospects, scheduling appointments, making sales presentations and closing new General Insurance business accounts.
• Develop prospecting strategies to increase opportunities for new business.
• Build and maintain client relationships and provide oversight to account activity.
• Working closely with insurance partner for handling client claim settlement

• Responsible for sales targets in accordance with the area
• Daily visit to merchant and make good relationship with PIC store 
• Ensuring the program in its area runs well and the programs sales targets can be met
• To ensure placement POP material promotion in store
• Coordinate with partner operational teams to obtain information regarding sales, competitors and field issues
• Handle around 15-20 Sales Promoters
• Monitoring the daily activities of Promoters
• Conducting field team training and refreshment training for Promoter

As a Digital Marketing Lead, you will be part of the Growth team, which is responsible for creating more inbound demand and developing profitable & scalable sales models. You will report directly to the Head of Growth and will be responsible to:

• Lead the development of online marketing campaign (timeline, content, and channel) based on Advotics’ products and customer segment within allocated budget

• Develop and execute digital marketing strategies, from SEM, SEO, Display & Retargeting, Social Media Ads, Youtube Ads, and more) to increase awareness, drive traffic to our websites, and acquire new customers

• Responsible in managing company website through content management platform

• Keep updated with digital marketing trend & provide constructing feedback on ad copy/creative content

• Develop and maintain marketing analytics capability to assess the effectiveness of each marketing channel and manage the costs within the budget

• Able to act as the project manager for internal and external stakeholders, when required

Syarat :

• Pendidikan terakhir minimum SMA/K
• Memiliki pengalaman bertanggung jawab dalam mengurus cabang
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman min 2 tahun di Micro Finance sebagai Business Manager / Leader (Lembaga Keuangan Sistem Grameen Bank / Microfinance diutamakan)
• Dapat menyusun strategi Sales & Marketing sebagai paduan tim untuk mencapai target
• Mempunyai Kendaraan Pribadi dan SIM C

Tugas & Tanggungjawab :

• Memastikan seluruh KPI Cabang di lingkup Regionalnya dapat dicapai dengan baik
• Memastikan operasional cabang di Areanya dapat berjalan melalui pemenuhan dan pengelolaan SDM
• Memastikan ekspansi kawasan Kelola yang ditetapkan Amartha dapat berjalan dengan baik
• Memastikan kualitas portfolio sesuai dengan tujuan Amartha dan nilai audit cabang sesuai dengan ekspekstasi management.
• Menegakkan prinsip keterbukaan di cabang

AYANA Hospitality is seeking a highly motivated Sales Executive - Japanese (native) to join our team. As a native Japanese speaker, you will play a key role in driving sales and revenue growth within our hospitality industry. Reporting to the Senior Sales Manager - Japanese, you will be responsible for managing and growing key accounts, establishing new relationships, and delivering exceptional customer service.

Responsibilities

• Develop and maintain strong relationships with existing clients to promote loyalty and retention.
• Prospect and identify new business opportunities and partnerships to increase revenue.
• Create and present proposals to clients that align with their needs and business objectives.
• Collaborate with internal departments such as marketing, revenue management, and operations to ensure effective sales strategies and tactics.
• Manage the sales process from prospecting to closing, ensuring accurate forecasting and pipeline management.
• Attend industry events and trade shows to represent AYANA Hospitality and generate new business leads.
• Continuously stay up-to-date with industry trends and best practices to provide informed recommendations and solutions to clients.

• Native level fluency in Japanese, both verbal and written.
• Bachelor's degree in a related field or equivalent work experience.
• Minimum of 3 years of sales experience within the hospitality industry with a proven track record of exceeding sales revenue targets.
• Exceptional communication and interpersonal skills to develop and maintain relationships with clients and key stakeholders.
• Strong negotiation skills to close deals and achieve win-win outcomes.
• Highly organized with excellent time-management skills to prioritize and manage multiple tasks and deadlines.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to travel as needed for client meetings and industry events.

• Make sure all financial report accurate
• Perform procedure and system of finance and accounting
• Responsible in company accounting needs
• Perform control over the use of budget
• Liaising with internal, external, tax auditor and any other related parties

• Bachelor or Master degree in Accounting, with minimum GPA 3.00
• Having minimum 2 years experience in the managerial position
• Have experience and familiar with SAP system
• Good knowledge of tax regulation and tax planning
• Pro-active, detailed oriented, innovative, good problem solving skills
• Strong leadership, able to work independently under minimum supervision
• High determination to achieve the target and meet the deadlines
• Fluent in English

We are excited to offer an internship opportunity within our corporate finance team. This role is designed for an ambitious student or recent graduate who is eager to gain hands-on experience in one of the biggest fintech in Indonesia. As an intern, you will assist with preparing investor reporting  and managing project documentation, while learning how these strategic functions align to drive business success and investor confidence.

Responsibilities in Investor Relations part:

• Assist in preparing presentations and reports, investor meetings
• Support the IR team in conducting market research and financial analysis.

Responsibilities in Project Management part:

• Assist with tracking project progress, scheduling meetings, and maintaining project documentation
• Help coordinate between different project teams to ensure timely delivery of project components.
• Support the PMO in analyzing project data and preparing status reports.

• Currently enrolled in or a recent graduate of a Bachelor’s program in Business, Finance, Economics, or a related field.
• Strong interest in corporate finance, investor relations, and project management.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficient in spreadsheet and slides

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

The Role

Reporting into HQ Strategic Finance, this role is based in Jakarta, where you will play a pivotal part in this Business Analyst, championing a data-driven approach in our decision-making through data analytics solutions, whilst driving the analysis and business planning to deliver value to stakeholders. This is a unique, exciting opportunity to influence key decision makers and make a positive difference to Love, Bonito.

Main Responsibilities

• Help define performance metrics, targets and ensure alignment across the company
• Design, build and maintain user-friendly dashboards for tracking OKRs
• Conduct performance reviews (e.g. weekly, monthly, quarterly) within the Strategic Finance team to evaluate business health,and ensure aligned and effective sharing of on-going business recommendations from the Strategic Finance team to management and business stakeholders
• Deep-dive to analyse large data sets (structured and unstructured), interpret patterns, highlight business opportunities areas of weaknesses
• Manage analytics projects from ideation to delivery involving multiple stakeholders 
• Be a data-champion for the Strategic Finance team, ensure alignment with Data team on metrics definitions and Data source of truth – responsible for data education and data foundation within the Strategic Finance team

Requirements & Experiences :

• Open to fresh graduates with internship experience, up to maximum 3-years of experience. 
• BA/BS or Master's degree with an emphasis on coursework of a quantitative nature (e.g., Statistics, Data Science, Mathematics, Computer Science, Engineering, Business) or related study and 1-2 years commercial experience preferably in the consumer industry.
• Data Analytics :
• Experience with SQL and Python
• Experience with data visualisation tools, preferably Tableau and Metabase
• Experience with website tracking is a plus
• You enjoy working with data and all its faults, benefits and opportunities

What you should be :

• A genuine passion and interest in fashion or e-commerce.
• Highly analytical and inquisitive - loves how numbers and data tell a story.
• Meticulous and detail-oriented.
• Highly self motivated, independent, hands-on with a get it down mindset!
• Ability to communicate clearly and effectively in person, in writing, and in presentations
• Strong project management and multitasking abilities.

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now!

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Description of duties:

• Managing end-to-end marketing community and event activities, from ideation, implementation, and execution.
• Creating marketing communication efforts on assigned brand activities.
• Creating community & partnership activities both online and offline to increase traffic and sales.
• Creating promotion program to increase traffic and sales to retail stores.
• Facilitate reporting, optimization, and analysis of the progress regarding the marketing communication activities on assigned brands

Requirements:

• 1 - 3 years of working experience in high-end brands/retail/FMCG
• Great understanding of local community and social trends
• Eye for design and details are preferred
• Good communication in English (oral & written)

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/career
If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints

• Attractive monthly base salary
• Allowance
• Incentive
• Career path
• Performance Incentive
• Training & Development

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Companies have increasingly been relying on market insights to make informed decisions and our role at NIQ has evolved into us being information scientists - predicting the ‘What's Next’ for our clients, in order for them to grow, stay relevant in the present and for the future. Our behavioral researchers in NIQ’s Consumer Insights team tackle our clients’ issues by unlocking the why and the how, while our data researchers identify key clients' priorities quantitatively by applying data science techniques on the survey and other big data sources.

Responsibilities

• Maintaining and building an accurate, complete, up-to-date understanding of the market with insightful data and intelligence
• Accountable for analyses, charting and performing quality checks for analytic reports
• Assisting in developing analytical solutions, consumer insight recommendation and developing questionnaires aligned with client goals and needs
• Assisting in preparation of proposals and credential presentations
• Ensuring timely and quality deliverables and services to clients
• Providing administrative and operational support in research projects
• Collaborating with the various internal teams for research projects

A little about you

You will play an essential role in managing research projects from start to finish, supporting the Manager on research design, analysis, reporting through to presenting findings to clients. We will arm you with the best in market research skills and capabilities, through on the job coaching and structured training. You will also be given access to our full range of data and analytics solutions. Whilst we love surveys, we also have plenty of other data to quench your curiosity and wow your clients.

• Identify and cultivate potential leads through various channels and networking.
• Conduct thorough needs assessments and provide personalized solutions to clients, highlighting the unique features and benefits of our offerings.
• Communicate effectively with clients, showcasing a comprehensive understanding of the luxury real estate market, and delivering compelling sales pitches.
• Utilize a consultative approach to convert potential leads into satisfied clients.
• Meet and exceed sales targets and revenue goals on a consistent basis.
• Prepare and present sales contracts and other necessary documents to clients.
• Ensure that all sales activities are conducted in accordance with company policies and ethical standards.
• Generate quality leads and constantly update database of Potential guests
• Provide sufficient information on company’s products to investors/buyers. 
• Ensure provision of proper after sales support and services to clients
• Organize meetings to discuss sales activities and take decisions on strategies necessary for improvement.

About Us 

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. 

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset) 

What will you do but not limited to: 

• Support the sales team in day-to-day operations, including order processing, customer inquiries, and sales support activities. 
• Assist in gathering and analyzing sales data, including market trends, customer preferences, and competitor activities, to support sales strategies and decision-making. 
• Coordinate with internal departments to ensure timely delivery of products and services to customers. 
• Manage and maintain accurate customer records and sales documentation. 
• Prepare sales reports, presentations, and proposals. 
• Provide support in organizing sales events, meetings, and training. 
• Assist in the development and implementation of sales processes, strategies, and initiatives to drive business growth and maximize sales performance. 

• Bachelor's degree in Business, Marketing, or a related field. 
• Proven experience in sales support, sales operations, or a similar role, candidate who plays online games (i.e. Mobile legend, Free Fire, etc.) will be a plus point 
• Has knowledge of sales processes and techniques. 
• Detail-oriented with strong organizational skills. 
• Strong analytical and problem-solving skills. 
• Excellent communication and interpersonal skills. 

• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and other sales tools/software. 
• Ability to work in a fast-paced and dynamic environment. 
• Self-motivated with a positive attitude. 
• Ability to work independently and as part of a team. 

As our Corporate Finance Analyst/Sr Analyst you will get a chance to directly involve in strategic projects, with exposure to C levels and key stakeholders. Deep analytical skills, managing multiple projects, and the ability to present insights are a must-have to succeed in this role. Analyst/Sr Analyst level in Amartha is equal to Associate/Sr Associate level in other companies.

.

Responsibilities

Fundraise and M&A projects, which include:

• Market research
• Creating a fundraising story and presentation slides
• Financial modeling & and projection
• PMO in the due diligence process

Investor relations, which include:

• Preparing reports
• Manage good relationship with the counterpart team

• Having 1-3 working experience
• Experience in financial/business analysis, modeling, projection
• Knowledge of financial reports & accounting principles
• Excellent presentation & communication skills
• Ability to work independently and proactive
• Ability to juggle multiple projects at the same time
• Prior consulting, advisory, VC, and corporate finance experience is a major plus
• Passed FMVA certified is a major plus

This role will lead the acquisition and activation team his/ her main job is to formulate the strategy and monitor its execution. Working closely with following teams:

• MF team (HO and FO). To ensure strategy implementation across all points. MF team will be main operator in agent acquisition as well as main data points to understand key issues and challenges in the implementation
• Business Team (Earn and Poket). Working collaboratively with other digital teams to ensure alignment in target and expectation as well as joint effort in expanding Amartha Digital initiatives
• Business Support and product Team (LnD PnC, Marketing, Afin team, Risk and Audit). Get support regarding both acquisition and activation activities to achieve target
• New Retail’s Area Coordinator and Development team. The role of the acquisition and activation team will drive the expansion initiative. Orchestrating expansion activities across New Retail functions

Responsibilities:

• Understand key requirement from key stakeholders for A1 agents
• Identify key issues in expanding agent network and formulate potential solutions or mitigation plan
• Able to translate of business opportunities to business strategy and able to articulate those strategy in a document
• Translate business strategy into detailed product requirements and operations executions
• Able to create quick and decisive decision making with good judgment
• Work closely with product, marketing, field officer, and other stakeholders
• Able to lead a team and groom the team to become a leader
• Act as a Amartha evangelist to build awareness and understanding

• A Bachelor’s degree in Math, Engineering, Computer Science of related field from reputable university
• Have a deep understanding of customer experience, identify and create business opportunities
• Have a deep understanding of agent network business, virtual products and strong background working with rural and underserved market
• Preferably more than 5 year experience in conception and/ or developing and/ or expanding agent network business. preferably BRILINK, Mitra Bukalapak, Payfast, Mitra Tokopedia
• Strong analytical skills with the ability to interpret complex data and translate findings into strategic insights and actionable recommendations
• Fluency in Bahasa Indonesia and English, both written and spoken

• Control, monitoring, and development sales.
• Monitoring and development promoter (training, coaching, and counseling promoter).
• Merchant relation and development.

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. 

INDICO believes in our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset), which guide our work and interactions. 

We are currently seeking a Corporate Finance Support to join our team. In this role, you will be responsible for providing support to the Corporate Finance department in various tasks. You will assist with financial analysis, budgeting, forecasting, and other finance-related activities. This is a great opportunity to gain hands-on experience in corporate finance and contribute to the financial success of our organization. 

What you will do but not limited to: 

• Prepare daily, weekly, and monthly payment schedule. 
• Reconcile Bank Accounts’ balance 
• Assisting in financial analysis and reporting. 
• Preparing and reviewing tax calculations and tax returns. 
• Contribute to the preparation of financial reports, ensuring accuracy and compliance with relevant regulations. 
• Participating in financial risk assessment and mitigation. 
• Analyze financial data and provide insights to support strategic decision-making. 
• Participate in the development and implementation of financial systems and processes. 
• Collaborate with the Corporate Finance team on ad-hoc tasks and projects. 

• Bachelor degree in Finance and/or Accounting

• Has 1-2  years of experience in corporate finance and/or accounting preferably from Public Accounting Firm 

• Proficiency in Microsoft Excel and other financial software. 
• Strong knowledge of Accounting principles and practices. 
• Excellent attention to detail.
• Strong analytical and problem-solving skills. 
• Ability to work independently and as part of a team. 
• Good communication and interpersonal skills. 

• Control, monitoring, and development sales.
• Monitoring and development promoter (training, coaching, and counseling promoter).
• Merchant relation and development.

• Control, monitoring, and development sales.
• Monitoring and development promoter (training, coaching, and counseling promoter).
• Merchant relation and development.

Kami mencari Business Manager (Team Leader) yang berpengalaman untuk memimpin dan mengawasi pekerjaan karyawan di perusahaan kami. Tugas utama adalah bertanggung jawab untuk memastikan efisiensi operasi bisnis serta menetapkan tujuan strategis kedepannya. Selain itu juga harus memiliki kompetensi memberikan bimbingan untuk peningkatan kinerja, dengan cara yang menggabungkan visi dan budaya perusahaan. Tujuannya adalah untuk memastikan profitabilitas kegiatan perusahaan kami untuk mendorong pembangunan berkelanjutan dan kesuksesan jangka panjang.

Tanggungjawab Kerja:

• Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target
• Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan
• Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.
• Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas
• Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

• Pendidikan terakhir minimum Diploma
• Memiliki pengalaman bertanggung jawab dalam memimpin tim min 2th
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman min 2 tahun di Micro Finance sebagai Manager (Lembaga Keuangan Sistem Grameen diutamakan)
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia ditempatkan di seluruh wilayah Bojonegoro

Kemampuan yang Dibutuhkan:

• Disiplin Tinggi (berintegritas, jujur & transparan)
• Memiliki kekuatan komunikasi & berkolaborasi dengan tim
• Memiliki semangat belajar yg tinggi terutama untuk menganalisa informasi dan data
• Mudah beradaptasi pada perubahan dan berorientasi pada target
• Mampu membangun budaya coaching untuk meningkatkan performa tim

ROLE SUMMARY:

The Sales Operations Executive will primarily support a Sales team, who could be selling multiple brands/products across regions. The role will drive consistency and quality in the Sales teams and act as a key link between the Sales function and the events team. They will provide structured sales administration, Salesforce (CRM) support, data analysis & investigation, reporting, and data management /entry support. As the Sales teams develop, the role will also become involved in campaign management, and informing the CRM team of priorities for future development of our new Salesforce system to then act as a key testing group.

They may also on occasion be required to support the Event team with administrative duties.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Sales Administration & Team Support
• Oversight of budgets, maintaining accurate financial data for responsible brand(s)
• Oversight of sponsorship inventory both in the office and on show site
• Ensure customer queries are answered and/or resolved in a timely manner
• Manage the distribution of the exhibitor manual and be the point of contact for any queries
• Where required, support Event team in organisation of sales events e.g. lunch and learns
• Provide necessary forms for: sales, stand upsells, promo opportunities, catalogue (publishing events) and stand sharing forms for online customer tools
• Act as key liaison point with Event Operations team for customer data and Event floor plan queries
• Serve as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledge
• Support Sales team training in new Salesforce.com features
• Support data entry into invoicing system and Salesforce.com and ensure accuracy through period analysis
• Perform Salesforce.com (CRM) reporting and ad-hoc reports as requested
• Support Sales team with proactive insight and trend analysis
• Support to Sales Leadership and CRM team to set up, assign and manage campaigns
• Manage the gathering of member lists / data for campaigns and QA
• Support the Sales Director to maintain a hot list of leads; actively track competitive shows and/or publications to seek out new leads
• Act as liaison between Sales team and CRM team to gather regular informal system feedback
• Perform User Acceptance Testing

MAIN RESPONSIBILITIES

CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

1. DATA ANALYZING & MONITORING

• - Track & report CRM KPIs monthly to help sales team/training team and store managers be aware of their performance and action to take to achieve CRM goals.
• - Analyze data to develop new tactical mechanisms (e.g. Recruitment campaigns, repurchase campaigns) or CRM program improvements to achieve CRM goals.

2. DATABASE MANAGEMENT

- Work with Beauty Consultants and Retail team to ensure proper update of client information.

- Ensure proper client migration (POS assignment, BC assignment) should any changes such as store closure, store opening, transfer of BCs occur.

3. CLIENT COMMUNICATION / GIFTS MANAGMENT

- Execute communication campaigns which support overall brand goals as well as product launch/animation objectives.

- Oversee, implement, and track gifting and samples (gift and samples) which includes forecasting and proper allocation to stores.

4. CLIENT ENGAGEMENT EVENTS

- Execute instore client events to drive retention and increase overall client average spend.

- Initiate and run client events which can help to enhance client’s overall brand love.

- Work with product marketing team to communicate events that support the overall product campaign objective (e.g. recruit existing non-skin clients to skincare).

5. OTHERS

- Work on prospect recruitment through setting clear objectives with retail team for each animation.

- Work with Retail Team to ensure proper roll out of Dior Satisfaction Meter to all stores.

- Work with training team to ensure clear understanding by field team on Dior’s CRM program

- Ensure proper handling of customer complaints and service recovery.

- Launching CRM driven initiatives locally.

- Manage budget relating to CRM activities.

ECOMMERCE

1. BUSINESS PLANNING & ROLL OUTS

- Implement the E-Commerce strategy and development: In respect with the brand model, ensuring incubation of new businesses & brand growth in E-Commerce, in line with brand’s identity and objectives.

- Work with internal development teams to roll-out new tools on brand website to improve customer experience on site.

2. ECOMMERCE OPERATIONS

- Work with Ecommerce executive to ensure timely website updates & e-merchandising excellence

- Monitor and drive E-Commerce sales daily and ensure profitability

- Accurate daily sales forecasting with clear activation plan in collaboration with relevant teams (MKT, CRM, Media, PR etc.)

- Work with Ecommerce executive to ensure smooth daily operation from order placement to order delivery.

3. PERFORMANCE MEDIA

- Collaborate with media team to ensure media efficiency for performance media buys (SEM, DPA, Shopping Ads…)

4. OTHERS

- Manage E-Commerce campaign analysis and reporting to central and regional E-Commerce team as request.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass