We're seeking a dynamic individual to join our team as a Marketing staff.

Job Responsibilities:

• Client Development: Take the lead in initiating and nurturing relationships with potential clients in the coal, nickel and other commodities sectors, utilizing proactive phone calls and in-person meetings.
• Relationship Management: Maintain strong connections with shippers, buyers, and ship owners, while actively supporting the coordination and follow-up of vessel-related activities.

Workplace: 30th Floor, Noble House, Mega Kuningan, Jakarta Selatan, DKI Jakarta

Job Description:

• Mencapai target penjualan.
• Membuat laporan serta mengawasi setiap rencana & aktifitas yang dijalankan.
• Memastikan produk terdistribusi di setiap area.
• Mengembangkan pasar baru yang menguntungkan.
• Membina hubungan baik dengan distributor & customer.

Requirement:

• Memiliki pendidikan minimal D3
• Berusia maksimal 45 tahun
• Setidaknya memiliki 4 tahun pengalaman di posisi yang dicari.
• Memiliki kemampuan komunikasi yang baik, management waktu, membuat laporan penjualan.
• Memahami konsep distribusi dan manajemen teritori.
• Memiliki keterampilan pembuatan laporan dalam Excel
• Memiliki pengetahuan wilayah yang medalam untuk area penjualan terkait
• Diutamakan untuk kandidat yang berdomisili di area yang dicari atau untuk yang bersedia di tempatkan di area tersebut.

About Us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Japan, Hong Kong SAR China and United States of America.

Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

Main Responsibilities for Sales Assistant

• Assist in providing the best customer experience, including speaking to guests and offering advice on color, fit, and silhouette to best suit their needs.
• Provide a seamless shopping experience and ensure that all merchandise are available in all colors, sizes, and quantities on the floor.
• Prepare and upkeep a clean shopping environment on the floor and at the fitting rooms.
• Receiving and processing new stock, replenishments, returns, damages, and transfers, as well as support all stocktake exercises.

Requirements & Qualifications :

• Female, minimum 18 years old (students are welcome!)
• Good working knowledge of Ms. Word, Excel, Google Drive, and POS payment system.
• Ability to communicate in English is preferred (expected to have foreign tourists in our store!).
• Able to represent Love, Bonito’s unique proposition.
• Able to get things done effectively and professionally.
• Trustworthy and take a great responsibility in fulfilling all the tasks given.
• Able to work both independently and collaboratively with various teams.
• Able for work duration of 6 months, with minimum 30 & maximum 40 hours per week (you may choose for daily working duration, can be 4-8 hours).
• Willing to work on weekend.

What You Should Be :

• A strong people-person! You are not afraid of approaching strangers and striking a genuine conversation, and guests aren't afraid to approach you either!
• A customer-centric mindset - always thinking of the customer first!
• Fun, positive, charismatic and a good team player
• Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion.
• A self-starter, proactive, initiative, creative, and hands-on approach. Get it done right, and fast!
• Ability to multitask and work under pressure!
• Excellent time-management and analytical skills
• Sensitive to and have the ability to recognize the customers’ needs and wants

• Get special discount for all LB products!
• Gain real life working experience in retail industry

MENCARI CUSTOMER BARU/ MEMBUKA AREA PEMASARAN

MENCARI ORDER

MAINTENANCE CUSTOMER LAMA

MELAKUKAN PENAGIHAN

About Us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Japan, Hong Kong SAR China and United States of America.

Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

Main Responsibilities for Sales Assistant

• Assist in providing the best customer experience, including speaking to guests and offering advice on color, fit, and silhouette to best suit their needs.
• Provide a seamless shopping experience and ensure that all merchandise are available in all colors, sizes, and quantities on the floor.
• Prepare and upkeep a clean shopping environment on the floor and at the fitting rooms.
• Receiving and processing new stock, replenishments, returns, damages, and transfers, as well as support all stocktake exercises.

Requirements & Qualifications :

• Female, minimum 18 years old (students are welcome!)
• Good working knowledge of Ms. Word, Excel, Google Drive, and POS payment system.
• Ability to communicate in English is preferred (expected to have foreign tourists in our store!).
• Able to represent Love, Bonito’s unique proposition.
• Able to get things done effectively and professionally.
• Trustworthy and take a great responsibility in fulfilling all the tasks given.
• Able to work both independently and collaboratively with various teams.
• Able for work duration of 6 months, with minimum 30 & maximum 40 hours per week (you may choose for daily working duration, can be 4-8 hours).
• Willing to work on weekend.

What You Should Be :

• A strong people-person! You are not afraid of approaching strangers and striking a genuine conversation, and guests aren't afraid to approach you either!
• A customer-centric mindset - always thinking of the customer first!
• Fun, positive, charismatic and a good team player
• Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion.
• A self-starter, proactive, initiative, creative, and hands-on approach. Get it done right, and fast!
• Ability to multitask and work under pressure!
• Excellent time-management and analytical skills
• Sensitive to and have the ability to recognize the customers’ needs and wants

• Get special discount for all LB products!
• Gain real life working experience in retail industry

About Us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Japan, Hong Kong SAR China and United States of America.

Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

Main Responsibilities for Sales Assistant

• Assist in providing the best customer experience, including speaking to guests and offering advice on color, fit, and silhouette to best suit their needs.
• Provide a seamless shopping experience and ensure that all merchandise are available in all colors, sizes, and quantities on the floor.
• Prepare and upkeep a clean shopping environment on the floor and at the fitting rooms.
• Receiving and processing new stock, replenishments, returns, damages, and transfers, as well as support all stocktake exercises.

Requirements & Qualifications :

• Female, minimum 18 years old (students are welcome!)
• Good working knowledge of Ms. Word, Excel, Google Drive, and POS payment system.
• Ability to communicate in English is preferred (expected to have foreign tourists in our store!).
• Able to represent Love, Bonito’s unique proposition.
• Able to get things done effectively and professionally.
• Trustworthy and take a great responsibility in fulfilling all the tasks given.
• Able to work both independently and collaboratively with various teams.
• Able for work duration of 6 months, with minimum 30 & maximum 40 hours per week (you may choose for daily working duration, can be 4-8 hours).
• Willing to work on weekend.

What You Should Be :

• A strong people-person! You are not afraid of approaching strangers and striking a genuine conversation, and guests aren't afraid to approach you either!
• A customer-centric mindset - always thinking of the customer first!
• Fun, positive, charismatic and a good team player
• Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion.
• A self-starter, proactive, initiative, creative, and hands-on approach. Get it done right, and fast!
• Ability to multitask and work under pressure!
• Excellent time-management and analytical skills
• Sensitive to and have the ability to recognize the customers’ needs and wants

• Get special discount for all LB products!
• Gain real life working experience in retail industry

As our Digital Lending Support Intern, you will be part of an excellent team to create values and products to fasten financial inclusion in Indonesia. This role will directly report to the Head of Business Development and this role also are part of the small team consisting of 3 Business Development.

Responsibilities:

●      Support Operational Processes: Assist in day-to-day manual tasks, including data entry, and updating records.

●      Data Quality and Accuracy: Conduct quality checks and ensure data accuracy across all reports and processes.

●      Documentation: Maintain clear and organized documentation of operational processes and tasks.

Qualifications:

●      Strong attention to detail and an aptitude for data accuracy.

●      Basic knowledge of Google Sheets or Excel.

●      Ability to work independently and collaboratively in a fast-paced environment.

About us

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel's digital businesses. As a digital platform company, INDICO seeks to leverage Telkomsel's digital assets and capabilities to create a flywheel effect of innovations that will empower Indonesia's digital economy.

What you will do:

• Develop and implement performance marketing strategies to achieve business objectives and goals. 
• Manage and optimize digital ad campaigns across various platforms, including Google Ads, Facebook, Instagram, and more. 
• Create, curate, and schedule engaging content for our social media platforms, including Instagram, Facebook, Twitter, LinkedIn, and more 
• Analyze social media metrics and trends to measure the effectiveness of campaigns and adjust strategies accordingly. 
• Monitor and analyze campaign performance metrics to provide actionable insights and recommendations for improvement. 
• Create comprehensive reports to track progress against KPIs and identify growth opportunities. 
• Work cross-functionally with teams to align marketing strategies and ensure consistency in messaging. 
• Stay up-to-date with industry trends, tools, and technologies to refine and enhance marketing efforts. 

• Bachelor's degree in Marketing, Business, or a related field. 
• At least 3-5 years of experience in performance marketing, with a strong understanding of digital marketing channels. 
• Proven track record of managing successful online advertising campaigns and demonstrating measurable results. 
• Strong analytical skills and proficiency in analytics tools (e.g., Google Analytics, social media analytics). 
• Excellent communication and collaboration skills, with the ability to work in a fast-paced environment. 
• Familiarity with SEO/SEM, PPC, and social media advertising. 
• Experience in a digital marketing agency is a plus. 
• Proficient in using social media platforms (Instagram, Facebook, LinkedIn, TikTok, etc.) and social media management tools. 
• Ability to analyze social media metrics and derive actionable insights. 

Attractive total compensation of salary, festive allowance, and annual bonus

Private Health Insurance

Working device provided

Employee Development Program

Flexible Working Arrangement

Culture programs

Mental Health & Well-being program

Various club and Engagement activities

Anniversary Leave

• Drive revenue growth across Bosch Home Experience Centres in Indonesia, currently 4 locations, with plans to expand.
• Ensure each Experience Centre operates as a premium showroom where Kitchen Retail partners can send customers for product demonstrations and consultations.
• Collaborate with Kitchen Retailers to facilitate seamless customer journeys, ensuring customers can make informed choices at the Experience Centres and complete their purchases.
• Monitor performance metrics and sales data, providing regular reports on revenue targets and improvement areas.
• Lead the expansion of Bosch Home Experience Centres across Indonesia, growing from 4 to 30 locations within three years.
• Identify and secure partnerships with new and existing partners to support the hub-and-spoke model for retail outreach.
• Oversee all operational aspects of new centre openings, including site selection, partner onboarding, and staff training.
• Develop and implement customer engagement strategies to enhance the in-store experience, making the Bosch Home Experience Centres a destination for immersive product exploration.
• Work closely with the marketing team to execute product demonstrations, events, and interactive sessions for potential customers and retail partners.
• Gather customer feedback from the Experience Centres and share insights with product, marketing, and retail teams to improve the overall Bosch customer experience.
• Serve as the primary point of contact for Experience Centre partners, building and maintaining strong relationships to ensure mutual success.
• Collaborate with cross-functional teams to ensure a consistent brand message and customer experience across all Experience Centres.

• Membuat rencana, target, dan strategi penjualan
• Mengkoordinir dan memonitoring tim sales dalam mencapai target penjualan
• Mengelola distributor dan mengembangkan market
• Membuat laporan penjualan tim sales

• Membuat rencana, target, dan strategi penjualan
• Mengkoordinir dan memonitoring tim sales dalam mencapai target penjualan
• Mengelola distributor dan mengembangkan market
• Membuat laporan penjualan tim sales
• Waktu kerja Senin - Sabtu

Kriteria :

• Pria / Wanita Minimal SMA
• Kreatif, Inovatif & Komunikatif
• Bertanggung Jawab
• Target Oriented
• Bisa menggunakan sosmed
• Memiliki SIM A & SKCK Terbaru

Job Description :

• Identify and develop new business opportunities in the MSSP IP sector
• Engage with potential clients to understand their security needs and tailor solutions accordingly
• Collaborate with internal teams to create effective service offerings
• Maintain and grow relationships with existing clients to ensure satisfaction and retention
• Conduct market research to stay updated on industry trends and competitor activities
• Prepare and deliver presentations to promote MSSP solutions to stakeholders

Job Requirements :

• Age 28 - 35 years
• Candidate must possess at least a Bachelor's Degree in Information Technology, Cybersecurity, or related field
• Minimum of 3 years of experience in ICT business development or sales within the IT security industry
• Strong knowledge of Managed Security Services and IT security solutions
• Excellent communication, negotiation, and interpersonal skills
• Able to work independently and manage multiple projects simultaneously
• Fluent in English, both written and spoken
• Proficient in using CRM tools and IT security software
• Willing to work in Centennial Tower, South Jakarta

• Medical Insurance
• Medical Check Up
• Free Product Service

PT. MEGA ARTHA LINTAS DATA merupakan perusahaan yang bergerak di bidang Internet Service Provider

PT. MEGA ARTHA LINTAS DATA merupakan perusahaan yang bergerak di bidang Internet Service Provider

PT. MEGA ARTHA LINTAS DATA merupakan perusahaan yang bergerak di bidang Internet Service Provider

• Responsibilities :
• Bertanggung jawab penjualan produk Lock & Lock
• Bertanggung jawab mendisplay produk Lock & Lock
• Menghitung stok opname produk barang yang display
• Membuat laporan sales dan stok harian
• Bertanggung jawab terhadap target penjualan
• Menjalin hubungan baik dengan customer

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Influencer Marketing Specialist

Maker Lab supports clients across technology, entertainment, financial services and the payments industry. We’re looking for dynamic individuals to join our team and support our amazing clients in the Marketing industry.

We are seeking a driven and creative Influencer Marketing Specialist to join our collaborative team. In this role, you will be a key player in developing and executing influencer marketing strategies to elevate our brand presence and achieve our marketing goals. You will be responsible for identifying and building relationships with relevant influencers, managing campaigns, and analysing performance to ensure maximum impact.

Role: 

• Research and identify potential influencers across various social media platforms, aligning with our target audience and brand values.
• Come up with fresh and exciting ways to use influencers to help reach your campaign goals.
• Build and nurture authentic relationships with influencers, fostering long-term partnerships.
• Negotiate contracts, manage budgets, and ensure compliance with legal and ethical guidelines.
• Collaborate with influencers on content creation, ensuring alignment with brand messaging and campaign goals.
• Manage campaign execution, including scheduling, content approval, and performance tracking.
• Analyse campaign performance, providing regular reports and data-driven insights to optimise future strategies.
• Stay abreast of emerging trends and best practices in the ever-evolving landscape of influencer marketing.

You:

• 5+ years of experience in marketing or related industry 
• BA/BS degree in Marketing, Communications or equivalent experience
• Proven experience in influencer marketing or social media management.
• Strong understanding of social media platforms and their unique audiences.
• Excellent communication, interpersonal, and relationship-building skills.
• Ability to work independently and collaboratively within a team environment.
• Strong analytical and problem-solving skills with a data-driven approach.
• The ideal candidate should have a solid grasp of social media platforms and their management tools, including Sprinklr, Hootsuite, Brandwatch, and Sprout Social.
• Ability to analyse and report on social media performance using marketing data.
• Basic project management skills, including task prioritisation and tracking for social media content development.
• Exceptional verbal and written English communication and presentation skills and ideally fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

About The Role

We are seeking a talented and experienced MEP Engineer to join our dynamic team. The ideal candidate will possess a strong understanding of mechanical, electrical, and plumbing systems, as well as a keen eye for detail and problem-solving skills. You will be responsible for designing, analyzing, and overseeing the implementation of MEP systems for various projects, including commercial, residential, hospitality, and industrial buildings.

Job Responsibilities

• Develop detailed MEP design drawings, schematics, and specifications
• Conduct load calculations, energy analysis, and system sizing
• Coordinate with architects, structural engineers, and other consultants to ensure seamless integration of MEP systems
• Calculate material requirements and prepare Bill of Quantities (BOQ)/ RAB
• Oversee construction activities to ensure compliance with design standards and specifications
• Perform site inspections and troubleshoot any technical issues
• Stay up-to-date with the latest building codes, industry standards, and sustainable design practices

• Bachelor's degree in Mechanical, Electrical, or Plumbing Engineering
• Min 3 years of experience in MEP design and engineering
• Proficiency in AutoCAD, Revit, and other relevant design software
• Strong understanding of building codes, such as SNI, IBC, and NEC
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Knowledge of sustainable design principles

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

What you will do:

• Strategic Planning and Execution
• Develop Annual PR Plan: Create and implement a yearly PR plan aligned with the company's overall business objectives.
• Integrated Marketing Communications: Ensure PR activities are integrated with other marketing initiatives for maximum impact.
• Crisis Communication: Develop and implement crisis communication plans to mitigate potential reputational damage.
• Regional Coordination: Collaborate with regional communications teams to ensure consistent messaging and execution.
• Media Relations and Management
• Media Relationships: Build and maintain strong relationships with key media personnel to foster positive brand coverage.
• Media Monitoring: Monitor media coverage and analyze brand sentiment to identify opportunities and threats.
• Media Inquiries: Respond promptly and professionally to media inquiries, providing accurate and timely information.
• Brand Management and Reputation
• Brand Reputation: Protect and enhance the company's brand reputation.
• Brand Awareness: Increase brand awareness through targeted PR campaigns.
• Additional Responsibilities
• Support talent division to manage Internal Communications activities
• Market Entry: Develop and implement PR strategies for new market entries or product launches.
• Manage relationships with PR vendors, media monitoring tools, and other vendors. i.e. Isentia for press release distribution,and mediia monitoring.

What we are looking for:

• Minimum Bachelor’s degree, preferably in Marketing & Communication major
• Skillful in Microsoft Office especially Word, Excel, and PowerPoint
• Minimum 3 - 4 years of experience in Public Relations/ Corporate Communications/ Internal Communications/ Journalist role previously
• Excellent communication skills
• Proficient in English and Bahasa Indonesia
• Outgoing and friendly personality
• Possess writing and copywriting skills
• Creative and enthusiastic
• Ability to multitask and fast learner
• Willing and flexible to travel
• Location base: Jakarta

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Menjual Produk

Pelayanan terhadap customer

• Design and implement customized CCTV systems based on client requirements.
• Install, configure, and maintain CCTV cameras and related equipment.
• Conduct site surveys, assessments to determine optimal camera placement.
• Support and involve in proof of concept or demo during tender presales stage and project implementation stage, if required.
• Integrate CCTV systems with other security systems, such as access control and alarm system and Building Management System.
• Provide technical support and troubleshooting for clients' CCTV systems.
• Perform regular check partner and discuss about system maintenance and upgrades to ensure optimal performance.
• Document system designs, configurations, and maintenance records.
• Train clients/ partners on the operation and maintenance of their CCTV systems.
• Stay up-to-date with the latest advancements in CCTV technology.
• Collaborate with Partner engineers and technicians on projects as needed.
• Ensure compliance with industry standards and regulations.
• Provide excellent customer service and maintain positive client relationships.
• Responsible for the detailed system design, solution completeness and support in implementation of medium to large scale IT/ Engineering projects with high complexity and within budget to comply to specifications and meet customer’s requirements.
• Support and involve in proof of concept or demo during tender presales stage and project implementation stage, if required.

Job Responsibilities:

• Provide 1st / 2nd level of helpdesk support to our international clients via phone, chats, or emails in a timely and professional manner.
• Ensure incidents are logged and updated in the Zendesk ticketing system.
• Monitor all ticket statuses in Zendesk and ensure issues are followed through and closed satisfactorily.
• Build a good rapport with clients.
• Learn and achieve a good understanding of product features.
• Diagnose and resolve technical problems, escalate complex issues to appropriate teams when necessary.
• Guide customers through troubleshooting steps and provide clear and concise instructions.
• Document customer interactions, technical solutions, and troubleshooting steps.
• Collaborate with cross-functional teams, including Engineering and Product Management, to resolve technical issues and improve product functionality.
• Perform testing tasks based on Use Case scenarios.
• Work in Batam/Bandung office
• No hybrid/remote/WFH options
• 
  
• Job Requirements:
•  
• Good command of English is a must.
• Educational background in IT software is required.
• Knowledge of support framework best practices.
• Minimum of 2 years of experience in a technical customer support or application customer support role, preferably in a software or technology company.
• Strong technical aptitude and troubleshooting skills, with the ability to analyze and solve complex technical problems.
• Excellent communication skills, both written and verbal, with the ability to communicate technical information to non-technical users effectively.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in using SQL commands.
• Proficiency in using a ticketing system such as Zendesk will be an advantage.
• Ability to communicate (verbally and in writing) with Mandarin-speaking clients will be an advantage.
• Willingness to work overtime when necessary.

Other Info:

• 5 days work per week
• Job Types: Full-time, Contract
• Insurance

Some of your duties will include:

·        Responsible for overseeing the IFMS (Infrastructure, Facilities, Maintenance and Services) technical support team and ensuring the delivery of high-quality maintenance support services. This role involves managing maintenance support operations, troubleshooting technical issues, and collaborating with other departments to improve processes.

·        Provide technical knowledge to maintenance teams in compliance with government and OEM standards.

·        Provide new methods or processes to improve current business maintenance practices.

·        Undertake maintenance planning, scheduling, and inventory material tracking.

·        Manage and monitor storage of purchased items.

·        Allocate planning of infrastructure maintenance and all necessary resources required to accomplish for Infrastructure maintenance activities.

·        Lead, mentor, and develop the technical support team to deliver exceptional service.

·        Oversee and manage the resolution of technical support requests.

·        Collaborate with cross-functional teams to define project requirements, deliverables, and timelines.

·        Manage project risks and implement mitigation strategies.

·        Serve as the primary escalation point for complex technical issues and provide advanced troubleshooting support.

·        Stay current with emerging technologies and industry trends to ensure the team is equipped with up-to-date knowledge.

·        Develop and document technical standards, processes, and procedures.

·        Develop and maintain support schedules to ensure adequate coverage.

·        Plan and coordinate support activities in alignment with company goals. Implement and monitor adherence to support policies and procedures.

·        Utilize SAP for tracking and managing support activities and resources.

·        Monitor and control costs associated with the technical support function. Prepare and present cost reports and forecasts to senior management: Develop and manage the maintenance budget, ensuring cost-effective purchasing practices; Monitor expenditures against the budget and implement cost-saving measures where possible; Prepare cost reports and forecasts related to procurement activities; Implement asset management processes to monitor the lifecycle and utilization of technical assets; Ensure that purchase orders are accurate and reflect agreed-upon terms and conditions; Monitor order status and ensure timely delivery of goods and services; Prepare cost estimation (owner estimate) of all planned projects in detail items and scope of works; Controlling cost estimation against overall budget planned in periodical basis as in the BP (monthly, quarterly, semesterly, yearly); Monitoring actual spending budget against planning of each and all projects against allocation in detail specs, variances, deviations in weekly to monthly basis.

·        Implement best practices and drive continuous improvement initiatives.

·        Monitor key performance indicators (KPIs) and report on team performance.

Some of your duties will include:

·        Responsible in managing and enhancing communication systems and protocols within the airport environment. You will be responsible for ensuring seamless, reliable, and efficient communication between various stakeholders, including air traffic control, ground services, airline operations, and airport management. Your expertise will contribute to the safety, efficiency, and overall operational effectiveness of the airport.

·        Communication Systems Management: Oversee the operation, maintenance, and troubleshooting of aerodrome communication systems, including radio, telephone, and digital communication platforms; Ensure compliance with relevant aviation regulations and standards (e.g., ICAO, FAA, EASA).

·        Operational Coordination: Facilitate effective communication between air traffic control, ground services, and other airport departments to ensure smooth airport operations; Manage and resolve communication-related issues or disruptions promptly.

·        Technical Oversight: Conduct regular inspections and testing of communication equipment to ensure optimal performance; Coordinate with technical teams for upgrades, repairs, and preventive maintenance of communication infrastructure.

·        Training and Development: Develop and deliver training programs for airport staff on communication protocols and emergency procedures; Ensure that all relevant personnel are proficient in the use of communication systems.

·        Compliance and Reporting: Monitor communication activities to ensure adherence to safety and regulatory requirements; Prepare and submit reports on communication system performance, incidents, and improvements.

·        Emergency Response: Act as a key contact for communication during emergency situations, coordinating with emergency services and ensuring clear, accurate information flow; Participate in emergency drills and provide recommendations for communication enhancements.

·        Stakeholder Engagement: Collaborate with airlines, government agencies, and other stakeholders to address communication needs and improve overall operational efficiency; Represent the airport in industry meetings and forums related to aerodrome communication.