The End-to-End Logistics Manager is a leadership role responsible for overseeing customer service, logistics, and export-import activities to ensure smooth and efficient operations that meet business objectives. This role is pivotal in driving operational excellence, improving customer satisfaction, and achieving cost and quality targets. The incumbent will work cross-functionally to develop and execute strategies that enhance supply chain processes and ensure compliance with internal and external standards.

Accountabilities:

Customer Service

• Develop and implement efficient business processes for order processing, fulfillment, and returns.
• Oversee effective management of customer complaints, ensuring timely resolution and improved satisfaction.
• Monitor and enhance customer service performance through key service performance indicators.
• Partner with logistics, warehouse, and quality teams to ensure timely deliveries and maintain inventory quality.
• Drive customer-centric initiatives, collect and analyze customer feedback to identify and implement improvements.
• Build a high-performing customer service team with a succession plan and flexible organization structure.

Logistics

• Manage and safeguard company assets, including inventory and equipment, ensuring accuracy and adherence to HSE policies.
• Plan and control storage and transportation of products, ensuring cost-effectiveness and efficiency.
• Lead continuous improvement initiatives in logistics processes, leveraging technology and redesigning systems.
• Ensure effective inventory management, including FIFO/FEFO practices, and compliance with quality and safety standards.
• Manage relationships with transporters and third-party warehouses to optimize logistics costs and performance.
• Strategically plan and manage logistics, warehousing, and transportation to meet customer satisfaction and financial goals.
• Develop and implement policies to maintain a high standard of HSE, quality, and productivity in warehouse and distribution operations.
• Monitor non-conformance reports, corrective actions, and improvement measures to enhance the quality system.

Export-Import (EXIM)

• Ensure EXIM activities comply with internal policies, external regulations, and international standards.
• Monitor accurate declaration of import/export documentation, including HS codes, origin, and value.
• Manage EXIM KPIs, such as clearance time, duty drawbacks, and reporting accuracy.
• Collaborate with customs, brokers, and other external stakeholders to streamline processes and reduce costs.
• Review and validate EXIM documentation to avoid unnecessary expenses.
• Support compliance standards through effective use of systems such as SAP.
• Represent the company in tax disputes, customs audits, and other external engagements.
• Prepare and present regular reports to finance and other stakeholders.

• Menangani Keluhan Pelanggan
• Memberikan Informasi Produk atau Layanan
• Melakukan Follow-up pada Masalah Tertentu
• Mencatat Interaksi dengan Pelanggan
• Memberikan Saran dan Rekomendasi
• Menjaga Tingkat Kepuasan Pelanggan

Tanggungjawab Kerja:

1. Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target

2. Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan

3. Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.

4. Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas

5. Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

Kualifikasi

1. Pendidikan terakhir minimum Diploma

2. Memiliki pengalaman bertanggung jawab dalam memimpin tim minimal 2tahun

3. Memiliki pengalaman minimal 2 tahun di Micro Finance atau terkait

4. Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target

5. Mempunyai motor untuk digunakan bekerja

6. Dapat bergabung secepatnya

7. Bersedia ditempatkan di Alas - Sumbawa

Benefit :

1. Hari Kerja Senin s.d Jumat (Sabtu & Minggu Libur)

2. Penghasilan Tetap

3. Insentif (Berdasarakan Pencapaian)

4. Cuti (Setelah menyelesaikan kontrak Pertama)

5. Bantuan Pernikahan, Lahiran, Keguguran, Kedukaan, Bencana Alam & Logam Mulia Setiap Kelipatan Lima Tahun Masa Kerja

6. Pengangkatan Tetap & Jenjang Karir

Benefit Lainnya

1. Kesempatan Umroh (Best Perform)

2. THR & Bonus Kinerja Tahunan

3. Asuransi Kehilangan Kendaraan (S&K Berlaku)

4. Program Pinjaman Karyawan (Posisi TL Plafon Pinjaman Min 10 Juta s.d 20 Juta, S&K Berlaku)

5. Benefit Lahiran Normal 10 Juta, Benefit lahiran Caesar 20 Juta, Baby Gift 500 Ribu, Benefit Keguguran 1 Juta

6. Sumbangan Pernikahan 500Ribu & Papan Bunga Seharga 500Ribu

7. Sumbangan Kedukaan (Keluarga Inti)

Tanggungjawab Kerja:

1. Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target

2. Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan

3. Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.

4. Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas

5. Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

Kualifikasi

1. Pendidikan terakhir minimum Diploma

2. Memiliki pengalaman bertanggung jawab dalam memimpin tim minimal 2tahun

3. Memiliki pengalaman minimal 2 tahun di Micro Finance atau terkait

4. Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target

5. Mempunyai motor untuk digunakan bekerja

6. Dapat bergabung secepatnya

7. Bersedia ditempatkan di Dompu-Bima

Benefit :

1. Hari Kerja Senin s.d Jumat (Sabtu & Minggu Libur)

2. Penghasilan Tetap

3. Insentif (Berdasarakan Pencapaian)

4. Cuti (Setelah menyelesaikan kontrak Pertama)

5. Bantuan Pernikahan, Lahiran, Keguguran, Kedukaan, Bencana Alam & Logam Mulia Setiap Kelipatan Lima Tahun Masa Kerja

6. Pengangkatan Tetap & Jenjang Karir

Benefit Lainnya

1. Kesempatan Umroh (Best Perform)

2. THR & Bonus Kinerja Tahunan

3. Asuransi Kehilangan Kendaraan (S&K Berlaku)

4. Program Pinjaman Karyawan (Posisi TL Plafon Pinjaman Min 10 Juta s.d 20 Juta, S&K Berlaku)

5. Benefit Lahiran Normal 10 Juta, Benefit lahiran Caesar 20 Juta, Baby Gift 500 Ribu, Benefit Keguguran 1 Juta

6. Sumbangan Pernikahan 500Ribu & Papan Bunga Seharga 500Ribu

7. Sumbangan Kedukaan (Keluarga Inti)

Job Description:

We are looking for an experienced and visionary Lead Product Manager to oversee the development and growth of our credit product portfolio. In this role, you will lead the strategy, development, and execution of credit-related products, ensuring they meet market demands and regulatory standards. You will collaborate with cross-functional teams across product, engineering, data, risk, and marketing to drive the product vision, create innovative solutions, and enhance customer experiences in the credit space. Your expertise in credit products, combined with your leadership abilities, will be crucial in delivering products that meet customer needs and drive business growth.

Key Responsibilities:

·                Product Strategy & Vision: Define and lead the product strategy and roadmap for credit products, including credit cards, loans, lines of credit, and other financial services. Ensure alignment with business goals and customer needs.

·                Market Research & Trends: Stay on top of industry trends, customer behaviors, and competitor offerings in the credit space. Conduct market research, gather customer feedback, and analyze data to identify new opportunities for growth.

·                Cross-Functional Leadership: Collaborate with engineering, risk, finance, compliance, marketing, and operations teams to drive product development and delivery. Lead product planning sessions and coordinate across teams to ensure timely product launches.

·                Risk & Compliance Management: Work closely with risk, legal, and compliance teams to ensure that all credit products adhere to regulatory requirements, including credit risk policies, underwriting guidelines, and financial regulations.

·                Customer Experience & Journey: Lead efforts to improve the overall customer experience in the credit product lifecycle, from onboarding to repayment. Partner with UX/UI teams to create intuitive, user-friendly experiences for customers.

·                Performance Monitoring: Analyze product performance and customer feedback using key performance indicators (KPIs), and take actionable steps to optimize product features, pricing, and positioning.

·                Mentoring & Leadership: Lead and mentor a team of product managers, providing guidance and expertise on best practices in product management and credit products.

·                Innovation & Scaling: Identify and implement opportunities for innovation and product differentiation in the credit space. Scale existing products and develop new ones that cater to evolving market needs.

·                Stakeholder Management: Communicate product vision, priorities, and progress to senior leadership, and collaborate with external partners, vendors, and financial institutions as necessary.

·                Experience: 7+ years of experience in product management, with at least 3 years focused on credit products (loans, buy now pay later, etc.) or related financial services.

·                Leadership Experience: Proven track record of leading and mentoring product teams, with a demonstrated ability to manage and deliver complex projects across multiple stakeholders.

·                Credit Expertise: Deep understanding of the credit lifecycle, including underwriting, portfolio management, credit risk, and regulatory requirements.

·                Analytical Skills: Strong data-driven decision-making skills. Ability to interpret financial metrics, user analytics, and market data to inform product decisions.

·                Technical Understanding: Familiarity with modern software development practices (Agile, Scrum) and experience working closely with engineering teams on complex financial technology solutions.

·                Collaboration: Strong interpersonal skills with a history of successfully working with cross-functional teams, senior executives, and external partners.

·                Customer-Centric Mindset: Passion for creating customer-first products and delivering seamless, user-friendly credit experiences.

·                Communication: Excellent verbal and written communication skills, with the ability to clearly articulate product vision and influence key stakeholders.

·                Education: Bachelor's degree in Engineering, Computer Science, Finance, Design, or other fields from top local or overseas universities with strong academic results, MBA is a plus.

About the role

As our next Product Manager, you will get a chance to help customer problems, define product visions, and build products to scale. You will work alongside the other Product Managers, Engineering, Data, and UX designers to help Amartha to deliver innovative and delightful user experiences.

Responsibilities

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
• Create buy-in for the product vision both internally and with key external partners.
• Translate product strategy into detailed requirements and prototypes.
• Scope and prioritize activities based on business and customer impact.
• Work closely with engineering teams to deliver with quick time-to-market and optimal resources.
• Drive product launches including working with the public relations team, executives, and other product management team members.
• Act as a product evangelist to build awareness and understanding.
• Capture insights from newly released features, experiments, research, competitive analysis, and data analysis to identify trends and pinpoint the drivers behind them; Translate these insights into tactical solutions to improve the product

• At least 2 years of product management experience.
• An entrepreneurial mindset; Comfortable working in a complex and face-paced environment.
• Proven track record of managing all aspects of a successful product throughout its lifecycle.
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done.
• Skilled at working effectively with cross-functional teams.
• Excellent written and verbal communication skills.
• Experienced in development with agile methods.
• Plus point if you have experience working in fintech.

Melakukan pengecekan mesin di customer

Menemukan akar masalah (problem solving) dari keluhan customer

Dapat menjelaskan dengan baik problem yang dihadapi kepada customer

Membuat laporan setelah perbaikan dan atau rekomendasi perbaikan

• Mencari relasi dan memberikan solusi produk digital yang cocok dengan kebutuhan.
• pelanggan bisnis / SME hingga terjalin kontrak kerjasama.
• Mengawal proses pre-sales, sales dan after sales pelanggan bisnis / SME.
• Mencari peluang kontrak kerjasama dengan pelanggan bisnis / SME untuk menjual produk digital.

• Mencari relasi dan memberikan solusi produk digital yang cocok dengan kebutuhan.
• pelanggan bisnis / SME hingga terjalin kontrak kerjasama.
• Mengawal proses pre-sales, sales dan after sales pelanggan bisnis / SME.
• Mencari peluang kontrak kerjasama dengan pelanggan bisnis / SME untuk menjual produk digital.

As a Service Desk Engineer, you are the point of contact for end users and their operational questions, requests, and problems regarding IT services (also applications). Within the Service Desk, you are responsible for first- line solutions to problems in the IT services.

You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, and the helpdesk portal. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.

What you will do

• Supporting users by telephone, chat, portal in a broad area of IT topics like workstation, applications, telephony and network;
• As the SPOC for end users, analyzing the call or ticket and determines how and with whom it can best being solved;
• Registering, solving, communicating, coordinating and following up incidents and problems;
• Communication with end users and back end departments;
• Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage.

1. Recommend the sales force to be recruited in appointed region.

2. Coordinate and monitor recruitment of agency sales force in appointed region and ensure the quality of recruited agents.

3. Organize and monitor sales activity of sales force in appointed region.

4. Develop the sales force’s capability in appointed region with training, coaching and mentoring programs.

5. Develop, coach and evaluate subordinates to ensure productive and competent talent.

1. Building strategies to boost presence in conventional and digital media (thought leadership) while also managing reputation/issues.

2. Press/Media communications and relations, and reports

3. Communications to customers via monthly newsletter/WhatsApp blast/other channels

4. Corporate Social Responsibility

5. Communications Reports for an internal audience

6. Regulatory-required reports: Report to OJK

7. Drafting report: Sustainability Report, Annual Report, Financial literacy activities

1. Delivering research, unearth actionable insights, formulate and present brand strategies to management and relevant functions.

2. Developing brand architecture, positioning and strategy and internalize it in corporate planning strategy.

3. Overview, monitor and report all brand strategic utilization across company functions (internal & external stakeholders), ensuring compliant with our brand guideline and values and manage reputation risk for our brand.

4. Provide holistic brand experiences by take part in all company strategic initiatives, ensuring adhering brand values and improving our brand awareness & consideration to achieve best in class aspiration.

5. Collaborate with creative & corporate communications teams and contribute to improve core brand team deliverables

1. Analyse the structure of a business, Identify problems within a business, including through using data modelling techniques.

2. Formulate ways for businesses to improve based on research and analysis.

3. Collect, organise and analyse data from various sources to track and report on agency performance metrics such as sales productivity.

4. Develop and maintain dashboards, reports and other data visualization tools

• Manage, organize, and control activities related to daily inventory management across LDC palm oil assets, including inbound/outbound and production planning to ensure smooth execution of commercial strategy.
• Provide meaningful insights by collecting and analyze data related to operations, including inventory levels, asset utilization, production performance and cost breakdown.
• Identify patterns, trends and areas for improvement based on data analysis to identify opportunities for optimization.
• Prepare regular reports, dashboards, and presentations to communicate insights and recommendations to management.
• Utilize data modeling techniques and advanced Excel skills to create models, charts and simulations that effectively communicate complex data sets into a simple story.
• Apply profit-minded mindset into all analysis and decision-making by evaluating commercial opportunities and identifying cost impact that contribute overall business profitability.
• Conduct and lead various meetings, including industrial and commercial teams to align objectives and processes.

Job Desc:

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

Job Req:

1. Tinggi Badan Pria min 170 cm Wanita min 160 cm

2. Pendidikan min. D3 semua jurusan

3. Usia maksimal saat rekrutasi 25 tahun

4. Berpenampilan menarik

5. Bisa berkomunikasi dengan baik

6. Bisa bekerja secara mandiri dan juga team

7. Mengutamakan kandidat non hijab (Wanita)

8. Pola pikir analitis, detail oriented dan mampu bekerja multi tasking

1. Lead application development team and ensure effective working environment.

2. Improve existing application and process to ensure effective current process.

3. Clear impediments/dependencies in projects to speed up progress.

4. Resolve incidents and ensure system availability within agreed SLA.

5. Resolve known problems and improve system stability.

6. Monitor and prevent issues that can impact system availability.

7. Manage and develop team members.

8. Manage and prioritize project pipeline and allocating team members effectively.

• Mempersiapkan seluruh data-data karyawan.
• Membuat kontrak-kontrak karyawan.
• Menindaklanjuti rekruitmen karyawan untuk menggantikan yang resign.
• Mengurus PPH 21, Mengurus perizinan dan menindaklanjuti data BPJS Kesehatan dan Ketenagakerjaan.

• Mempersiapkan seluruh data-data karyawan.
• Membuat kontrak-kontrak karyawan.
• Menindaklanjuti rekruitmen karyawan untuk menggantikan yang resign.
• Mengurus PPH 21, Mengurus perizinan dan menindaklanjuti data BPJS Kesehatan dan Ketenagakerjaan.

• Mempersiapkan seluruh data-data karyawan.
• Membuat kontrak-kontrak karyawan.
• Menindaklanjuti rekruitmen karyawan untuk menggantikan yang resign.
• Mengurus PPH 21, Mengurus perizinan dan menindaklanjuti data BPJS Kesehatan dan Ketenagakerjaan.

• Mempersiapkan seluruh data-data karyawan.
• Membuat kontrak-kontrak karyawan.
• Menindaklanjuti rekruitmen karyawan untuk menggantikan yang resign.
• Mengurus PPH 21, Mengurus perizinan dan menindaklanjuti data BPJS Kesehatan dan Ketenagakerjaan.

DESKRIPSI PEKERJAAN

• Melakukan perencanaan, strategi dan pelaksanaan pengadaan barang/jasa dari seluruh Direktorat;
• Melakukan review Kerangka Acuan Kerja (KAK), Spesifikasi dan harga perkiraan dari user sebelum dijadikan sebagai dokumen pengadaan;
• Melakukan analisis, memonitor dan mengendalikan proses pengadaan barang/jasa dengan sistem yang ada dan sesuai dengan standarisasi Perusahaan.
• Melakukan proses pemilihan penyedia sebagai pelaksana pengadaan atau pelaksanaan pembelian;
• Mempertimbangkan anggaran, persyaratan stok dan keterampilan yang diperlukan;
• Memastikan pemasok memenuhi persyaratan khusus dari Perusahaan, seperti akreditasi ISO atau tingkat asuransi tertentu yang di persyaratkan;
• Menyerahkan salinan dokumen pemilihan penyedia barang/jasa kepada Penanggung Jawab Kegiatan (PJK);
• Melakukan penyimpanan dokumen dan hasil pemilihan penyedia barang/jasa ke dalam sistem dokumen elektronik Perusahaan;
• Melakukan koordinasi implementasi Sistem Manajemen Keselamatan Kontraktor PAM JAYA (SMK2P);
• Membuat laporan pertanggung jawaban atas pelaksanaan kegiatan barang/jasa kepada Pengguna Anggaran.

This position is mainly responsible to create, develop and close business and sales opportunities with the goal to continuously increase PT. Indodev Niaga Internet’s annual revenues and market share in Indonesia. Creating to closing a business opportunity includes analyzing the client's business operations and goals, and determining the best way to meet their needs in a timely and satisfactory manner. Being an Account Manager also means to develop an ongoing business relationship with our customers’ managers, or supervisors through all stages: pre-sales, during implementation, and maintenance to keep them satisfied. Account Manager shall also help in resolving any issues that might occur during the project and support there after.

• Mempersiapkan seluruh data-data karyawan.
• Membuat kontrak-kontrak karyawan.
• Menindaklanjuti rekruitmen karyawan untuk menggantikan yang resign.
• Mengurus PPH 21, Mengurus perizinan dan menindaklanjuti data BPJS Kesehatan dan Ketenagakerjaan.

We at Indepay | Setara Networks are here to revolutionize the Indonesian payment ecosystem by introducing one click checkout services in order to make transactions zero-fee, instant, and rewarding for the consumer. 

On one side we’re working with financial institutes to enable real-time account to account transfers through our platform, and on the other-side we’re giving consumers a reliable and secure payment experience which is better than anything else they’ve experienced in the Indonesian ecosystem.