1. Sales and Revenue Generation

• Develop Sales Strategies: Design and implement sales strategies to meet or exceed sales targets.
• Customer Acquisition: Identify and approach potential clients or customers for corporate accounts, events, and bulk orders.
• Account Management: Handle existing client relationships, ensuring repeat business and customer satisfaction.
• Sales Presentations: Present the company’s F&B offerings to prospective clients through meetings, phone calls, or emails.
• Promotions: Plan and execute special offers, promotions, and discounts to attract customers.

2. Market Research and Analysis

• Industry Trends: Stay up-to-date with the latest trends in the F&B industry and consumer preferences.
• Competitor Analysis: Monitor competitors’ offerings, pricing strategies, and promotions to stay competitive.
• Customer Feedback: Collect and analyze feedback from customers to improve sales strategies and product offerings.

3. Sales Administration

• Order Management: Process and track sales orders, ensuring timely delivery of products.
• Reporting: Prepare regular sales reports, forecasting, and performance analysis to share with senior management.
• Database Management: Maintain and update customer databases and sales records.
• Contracts and Agreements: Handle the negotiation of contracts, terms, and pricing with clients.

4. Relationship Building

• Networking: Build and maintain relationships with key clients, suppliers, and business partners.
• Customer Service: Address client concerns or complaints promptly, ensuring a high level of customer satisfaction.

5. Collaboration

• Team Coordination: Work closely with other departments like marketing, product development, and operations to ensure smooth service and effective sales.
• Event Coordination: Collaborate with event managers or catering teams to provide customized F&B services for events.
• Marketing Support: Assist the marketing team with campaigns, advertisements, and other promotional materials.

6. Budget Management

• Sales Forecasting: Assist in setting sales targets and budgets for the F&B department.
• Cost Control: Help in managing pricing strategies and margins to ensure profitability.

7. Customer Education

• Product Knowledge: Have in-depth knowledge of the F&B products or services offered by the company and educate clients on the menu, ingredients, or sourcing.
• Tasting Events: Host or participate in tastings or promotional events to educate customers about new products or services.

8. Training and Development

• Training Junior Sales Team: Onboard and train new sales staff to maintain high performance and company standards.
• Self-Improvement: Continuously seek professional development opportunities to improve sales techniques and knowledge.

General Purpose: The Event Manager coordinates the overall planning and execution of events that are scheduled in the hotel’s event spaces. Working with the Event Sales Manager and Executive Chef, the Event Manager guides clients in planning all aspects of their events, from menu to décor, and leads the Banquets & Catering team in fulfilling and exceeding the client’s vision and expectations.

Specific Responsibilities:

• Ownership of all events, from planning to execution with guidance and oversight from Director of MICE.
• Work directly with clients to plan all details of their event, including but not limited to: menus, set-ups and floorplans, AV needs, timelines, etc.
• Creates innovative set-ups, menus, and functions for groups.
• Ensures successful events, exceeding client needs and company profitability guidelines.
• Plans and executes all in-house events and assists in off-site events as needed.
• Overall Knowledge of product/services
  • Answers questions from clients confidently
  • Sells items and services that we offer and are able to execute successfully
  • Generates creative and innovative menus while working closely with our Chef
• Coordinates with Director of MICE & Director of Food & Beverage to ensure profitable bookings.
• Evaluates each piece of catering business with Event Sales Manager to ensure business can be properly serviced.
• Assists Event Sales Manager with incoming client inquiries and develop relationships with new clients, including:
  • menu selection
  • audio visual needs
  • event space set up
  • logistics and timelines
  • special requests
• Develops strong communication with Banquet Chef and Food & Beverage team.
• Develops a preferred vendors list and maintains vendor relationships. 
• Other duties as assigned by your supervisor or manager.

• Pendidikan Diploma atau Sarjana (Lebih disukai memiliki Jurusan Manajemen Layanan Makanan & Minuman, Perhotelan, Pariwisata, Manajemen,
• Pengalaman minimal 2+ tahun sebagai Store Manager di sektor Layanan Makanan/Minuman/Restoran,
• Pengalaman minimal 2+ tahun memimpin tim,
• Bersedia bekerja dengan sistem shift,
• Memiliki pengalaman dalam management toko.

• Receiving order from customer
• Process the order from customer though manual/VIPS/SIPS/TRIM/D2Comm
• Confirm delivery schedule to customer
• Monitoring order status on production
• Arrange delivery/shipment
• Update delivery/shipment status to customer
• Process any complain from customer relating the order process

We are seeking an enthusiastic and detail-oriented Assistant Restaurant Manager to join our team in Surabaya, Indonesia. As a key member of our management team, you will play a crucial role in ensuring smooth daily operations and delivering exceptional dining experiences to our guests.

• Assist the Restaurant Manager in overseeing daily operations, including opening and closing procedures
• Support in recruiting, training, and managing restaurant staff to maintain high service standards
• Ensure excellent customer service by addressing guest concerns promptly and professionally
• Collaborate with the management team to implement promotional activities and special events
• Monitor and maintain food and beverage quality, cleanliness, and adherence to health and safety regulations
• Assist in inventory management, including ordering supplies and minimizing waste
• Support financial management efforts by monitoring expenses and analyzing performance metrics
• Foster a positive and collaborative work environment among staff members
• Implement and maintain efficient systems for reservations, seating, and wait list management
• Stay informed about industry trends and competitor activities to contribute to the restaurant's growth strategies

We are seeking a dynamic and experienced Restaurant & Bar Manager to join our team in Surabaya, Indonesia. As the Restaurant & Bar Manager, you will be responsible for overseeing all aspects of our establishment's operations, ensuring exceptional customer experiences, and leading a team of dedicated professionals.

• Manage the day-to-day operations of the restaurant and bar, ensuring smooth service and customer satisfaction
• Oversee inventory management, including ordering supplies and maintaining optimal stock levels
• Develop and implement strategies to increase revenue and profitability
• Ensure compliance with food safety regulations and maintain high standards of cleanliness and hygiene
• Recruit, train, and supervise staff members, fostering a positive and collaborative work environment
• Handle customer inquiries, feedback, and complaints promptly and professionally
• Analyze sales data and prepare reports for upper management
• Collaborate with the kitchen team to develop and update menus
• Manage budgets and control costs while maintaining quality standards
• Organize and oversee special events and promotions to attract and retain customers

We are seeking an innovative and empathetic Talent and Culture Manager to join our dynamic team in Surabaya, Indonesia. As a key member of our Human Resources department, you will play a crucial role in shaping our organization's culture, driving employee engagement, and attracting top talent to support our company's growth and success.

• Develop and implement comprehensive talent acquisition strategies to attract and retain high-quality candidates
• Lead and oversee the full recruitment cycle, including job posting, screening, interviewing, and onboarding processes
• Design and execute employee engagement initiatives to foster a positive and inclusive work environment
• Collaborate with leadership to develop and maintain a strong organizational culture aligned with company values
• Manage performance evaluation processes and provide guidance on career development opportunities
• Analyze HR metrics and provide data-driven insights to inform strategic decision-making
• Ensure compliance with local labor laws and regulations
• Develop and deliver training programs to enhance employee skills and promote professional growth
• Act as a trusted advisor to managers and employees on HR-related matters
• Implement and maintain HR systems and processes to improve efficiency and effectiveness
• Lead diversity and inclusion initiatives to promote a welcoming and equitable workplace
• Manage employee relations issues and facilitate conflict resolution when necessary
• Collaborate with other departments to align HR strategies with overall business objectives
• Stay updated on industry trends and best practices in talent management and organizational culture

Turner & Townsend is seeking an experienced accountant to help run the finance function for Indonesia which contributes significantly to our South-East Asia region that covers Indonesia, Singapore, Malaysia, Philippines and Vietnam.

• Manage end-to-end financial accounting for Indonesia which includes performing month-end accounting closing, including but not limited to journal adjustments, bank reconciliations, intercompany reconciliations, balance sheet reconciliation schedules, revenue recognition reports.
• Preparation and submission of monthly management accounts (P&L and Balance Sheet) and related schedules as a part of Group reporting. Presentation of results and providing clarifications to the Country/Regional business Leaders, as and when needed.
• Review vendor invoices and expenses processed by our offshore services team, and ensuring accounting is accurate and acceptable. Initiate vendor payments through internet banking.
• Review client invoices and credit notes with attention to values, timeliness of collections, associated costs in earning the revenue, potential accruals and deferrals of income.
• Responsible for filing sales tax returns (GST/SST/VAT/WHT). Working closely with the tax advisors to finalize tax computations and filing necessary tax returns.
• Interact with External Auditors for interim and annual audit – provide information and schedules for audit, drive efficiencies from the finance service provider and external auditors, and provide explanations to ensure smooth and timely audits.
• Assist with preparation of annual budgets, expense utilization run rates, submission of monthly P&L forecasts, timesheet and payroll cost monitoring.
• Preparation of cash flow statements on weekly basis, align with business teams and credit control team to execute related strategies from senior management.
• To become the finance systems’ champion and a finance subject matter expert to our business teams in SEA. Perform any other finance tasks as assigned from time to time by the Senior Manager.

1. PM untuk pembangunan Project Jalan Raya dan Piping
2. Mengkoordinasikan subkontraktor dan pekerja
3. Membuat rencana kerja proyek (RABP dan Metode Kerja)
4. Mengidentifikasi dan mengelola resiko agar proyek tepat waktu
5. Mengawasi semua aspek proses pembangunan

As a VCA Managed Services Senior Manager you will manage and deliver managed services engagements for Visa clients in Indonesia.

In this role, you are expected to:

• Managed Service Project Delivery: Directly drive the implementation of VCA’s strategy recommendation by working on-site with Visa clients. Lead the PMO of strategic initiatives by collaborating with client counterparts. Initiatives will typically be in cards product management, portfolio optimization, operational improvements and campaigns.
• Managed Service Project Oversight: Oversee specialist VMS resources working on-site with Visa clients. Manage client relationship and overall project management.
• Business Development: Support proposal content development, conduct research on Visa and industry data to analyze potential client needs, identify suitable Visa / VCA solutions to solve client needs
• Internal Collaboration: Work cross-functionally with other Visa teams to bring a holistic solution to our clients leveraging Visa’s rich value-added services (VAS) from functions such as Marketing, Products, Risk and Merchant Solutions teams

Guest Service / Reception Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, 
What you will be doing:
Greet, check in, respond to requests and settle accounts while providing exceptional service
Take the initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

The Project Manager will oversee the planning, implementation, and completion of various projects within MidPlaza Holding. This role is responsible for coordinating and leading cross-functional teams to ensure projects are executed successfully and meet the defined objectives. The Project Manager will be responsible for managing project timelines, budgets, resources, and deliverables to ensure project success.

Responsibilities:

• Develop and maintain project plans, timelines, and budgets.
• Coordinate project activities, resources, and tasks across cross-functional teams.
• Apply, implement project management processes and project schedule controls to ensure the project is executed properly
• Develop and manage the overall design to be developed for a project including construction procedures and program.
• Manage and communicate all design requests to the project team.
• Controlling the safety and applying zero accident working environment.
• Ensure projects are completed on time, within budget, and in accordance with quality standards.
• Manage project documentation and ensure proper documentation is maintained throughout the project lifecycle.

• Bachelor's degree in Architecture.
• Have experience in residential project/landed house.
• Proven experience as a Project Manager or similar role.
• Have ability to develop, manage project design, and budget controlling.
• Strong leadership and project management skills.
• Excellent organizational and time management skills.
• Excellent communication and interpersonal skills.

Kami mencari Business Manager (Team Leader) yang berpengalaman untuk memimpin dan mengawasi pekerjaan karyawan di perusahaan kami. Tugas utama adalah bertanggung jawab untuk memastikan efisiensi operasi bisnis serta menetapkan tujuan strategis kedepannya. Selain itu juga harus memiliki kompetensi memberikan bimbingan untuk peningkatan kinerja, dengan cara yang menggabungkan visi dan budaya perusahaan. Tujuannya adalah untuk memastikan profitabilitas kegiatan perusahaan kami untuk mendorong pembangunan berkelanjutan dan kesuksesan jangka panjang.

Tanggungjawab Kerja:

• Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target
• Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan
• Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.
• Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas
• Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

• Pendidikan terakhir minimum Diploma
• Memiliki pengalaman bertanggung jawab dalam memimpin tim min 2th
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman min 2 tahun di Micro Finance sebagai Manager (Lembaga Keuangan Sistem Grameen diutamakan)
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia ditempatkan di seluruh wilayah Pemalang

Kemampuan yang Dibutuhkan:

• Disiplin Tinggi (berintegritas, jujur & transparan)
• Memiliki kekuatan komunikasi & berkolaborasi dengan tim
• Memiliki semangat belajar yg tinggi terutama untuk menganalisa informasi dan data
• Mudah beradaptasi pada perubahan dan berorientasi pada target
• Mampu membangun budaya coaching untuk meningkatkan performa tim

Kami mencari Business Manager (Team Leader) yang berpengalaman untuk memimpin dan mengawasi pekerjaan karyawan di perusahaan kami. Tugas utama adalah bertanggung jawab untuk memastikan efisiensi operasi bisnis serta menetapkan tujuan strategis kedepannya. Selain itu juga harus memiliki kompetensi memberikan bimbingan untuk peningkatan kinerja, dengan cara yang menggabungkan visi dan budaya perusahaan. Tujuannya adalah untuk memastikan profitabilitas kegiatan perusahaan kami untuk mendorong pembangunan berkelanjutan dan kesuksesan jangka panjang.

Tanggungjawab Kerja:

• Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target
• Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan
• Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.
• Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas
• Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

• Pendidikan terakhir minimum Diploma
• Memiliki pengalaman bertanggung jawab dalam memimpin tim min 2th
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman min 2 tahun di Micro Finance sebagai Manager (Lembaga Keuangan Sistem Grameen diutamakan)
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia ditempatkan di seluruh wilayah Kendal

Kemampuan yang Dibutuhkan:

• Disiplin Tinggi (berintegritas, jujur & transparan)
• Memiliki kekuatan komunikasi & berkolaborasi dengan tim
• Memiliki semangat belajar yg tinggi terutama untuk menganalisa informasi dan data
• Mudah beradaptasi pada perubahan dan berorientasi pada target
• Mampu membangun budaya coaching untuk meningkatkan performa tim

-Secara konsisten memastikan dan mengawasi situasi dan kondisi toko secara menyeluruh sesuai SOP

-Mengelola inventory : stock opname dan movement stock pada produksi bakery, cake, dan kitchen

-Membuat, mereview dan menganalisa terkait strategi yang efektif untuk meningkatkan penjualan di toko dengan berkoordinasi dengan atasan

-Memastikan anggaran toko dipatuhi dengan ketat dan semua biaya dikendalikan termasuk biaya toko, harga pokok, waste (%) & biaya tenaga kerja (Labor hours)

-Memastikan semua staff memahami tentang product knowledge, best seller, informasi promosi & lainnya terkait penjualan makanan & minuman

-Memastikan semua staff menjalankan customer service excellent

-Melakukan review kinerja ke semua staff pada setiap proses di toko

-Memotivasi, membimbing, & melatih staf dalam meingkatkan penjualan dan pemenuhan produksi toko

-Bertanggungjawab atas pemeliharaan asset di toko secara keseluruhan dan melaporkan ke bagian terkait jika ada masalah

-Menyiapkan laporan & analisa penjualan harian, mingguan & bulanan

About Us

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s assets and capabilities to create a flywheel effect of innovations resulting cross-sectoral digital solutions that will further empower Indonesia’s vastly growing digital economy.  

INDICO believes we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset). 

As an IT Project Manager, you will be responsible for overseeing and managing a variety of IT projects aimed at delivering innovative digital solutions in alignment with our strategic objectives. You will coordinate with cross-functional teams to ensure projects are delivered on time, within scope, and within budget while adhering to quality standards.

What you will do:

• Lead the project planning process, including scope definition, resource allocation, and project timeline creation.
• Collaborate with stakeholders to gather requirements, define project objectives, and ensure effective communication throughout the project lifecycle.
• Manage project risks and issues, developing mitigation plans as necessary to ensure project success.
• Monitor project progress, conduct regular status meetings, and prepare detailed project reports for stakeholders.
• Ensure adherence to project management methodologies, quality standards, and best practices.
• Facilitate training sessions and workshops to guide teams in project execution.
• Evaluate project outcomes and report on key performance indicators to improve future project implementation.

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.

• Minimum 5 years of experience in project management, preferably in the IT or telecommunications sector.

• Proven track record of successfully managing IT projects from initiation to completion.

• Strong understanding of data and project management methodologies (e.g., Agile, Scrum, Waterfall) and tools.

• Excellent communication, leadership, and interpersonal skills, with the ability to motivate teams and influence stakeholders.

• Analytical mindset with strong problem-solving abilities and attention to detail.

• Certification in project management (e.g., PMP, PRINCE2, or similar) is a plus.

• Familiarity with software development life cycle (SDLC) and IT infrastructure is advantageous.

• Proficient in using project management software and tools (e.g., JIRA, Microsoft Project, Trello).

• Attractive total compensation of salary, festive allowance, and annual bonus
• Private Health Insurance
• Working device provided
• Employee Development Program
• Flexible Working Arrangement
• Culture programs
• Mental Health & Well-being program
• Various club and Engagement activities
• Anniversary Leave

• Bertanggung jawab dalam mengelola operasional semua gerai Food & Beverage Perusahaan agar berjalan lancar
• Membuat dan menjalankan strategi pemasaran secara tepat, baik offline maupun online
• Memastikan semua sistem dan SOP berjalan dengan baik
• Mengelola inventori dan anggaran secara efisien
• Memimpin dan mengelola SDM gerai Food & Beverage untuk mencapai target yang ditetapkan Perusahaan
• Memastikan kualitas menu dan palayanan terjaga sesuai dengan standar

Kualifikasi

• Pendidikan Minimal S1 Arstitektur
• Pengalaman minimal 5 tahun di proyek dan Jabatan yang sama.
• Berpengalaman dalam proyek Interior.
• Terbiasa menghandle Team.
• Pro Aktif, Komunikatif dan Inisiatif.
• Bisa Menggunakan Microsoft Project.
• Bisa membaca gambar Teknis.
• Bisa membuat Curva S dan Laporan Progress.

Tugas dan Tanggung Jawab

• Melakukan perencanaan terkait pelaksanaan proyek, kebutuhan SDM, pekerja lapangan harian, borongan dan subcontractor.
• Melaksanakan proses pengorganisasian dengan seluruh pekerja pelaksana proyek.
• Melakukan monitoring progress dan kualitas pada setiap tahap pelaksanaan proyek.
• Melakukan monitoring biaya pelaksanaan dan memastikan adanya profit biaya dalam pelaksanan proyek
• Berkoodinasi dengan pihak owner project/ manajemen kontruksi (MK), terkait semua hal yang berhubungan dengan pelaksanaan proyek. (material approval, schedule, dan progress pelaksanaan dan serah terima)
• Berkoodinasi dengan pihak building management terkait perijinan kerja, testing, ceklist, dan juga proses serah terima.
• Melakukan penilaian kinerja dan ikut serta bersama management untuk merencanakan jenjang karir seluruh karyawan proyek.
• Melaporkan secara rutin progress pelaksanaan serta progress tagihan kepada Direksi.

-Secara konsisten memastikan dan mengawasi situasi dan kondisi toko secara menyeluruh sesuai SOP

-Mengelola inventory : stock opname dan movement stock pada produksi bakery, cake, dan kitchen

-Membuat, mereview dan menganalisa terkait strategi yang efektif untuk meningkatkan penjualan di toko dengan berkoordinasi dengan atasan

-Memastikan anggaran toko dipatuhi dengan ketat dan semua biaya dikendalikan termasuk biaya toko, harga pokok, waste (%) & biaya tenaga kerja (Labor hours)

-Memastikan semua staff memahami tentang product knowledge, best seller, informasi promosi & lainnya terkait penjualan makanan & minuman

-Memastikan semua staff menjalankan customer service excellent

-Melakukan review kinerja ke semua staff pada setiap proses di toko

-Memotivasi, membimbing, & melatih staf dalam meingkatkan penjualan dan pemenuhan produksi toko

-Bertanggungjawab atas pemeliharaan asset di toko secara keseluruhan dan melaporkan ke bagian terkait jika ada masalah

-Menyiapkan laporan & analisa penjualan harian, mingguan & bulanan

Deskripsi Pekerjaan :

Ø Melakukan penjualan.

Ø Melakukan prospek pelanggan.

Ø Melakukan canvassing pelanggan.

Support Fit Out projects, especially in M/E matters, for the current and upcoming projects in Senayan Square complex. 

About Us

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s assets and capabilities to create a flywheel effect of innovations resulting cross-sectoral digital solutions that will further empower Indonesia’s vastly growing digital economy.  

INDICO believes we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset). 

As a B2B Partnership & Account Manager, you will play a crucial role in building strategic alliances and managing client relationships. This role will focus on enhancing collaboration between INDICO and its partners, ensuring mutual growth and success. 

What you will do but not limited to: 

• Identify and establish strategic partnerships that align with the company’s growth objectives. 

• Develop and maintain strong relationships with business partners and key accounts. 

• Act as the primary liaison for partners, addressing inquiries and resolving issues to ensure satisfaction. 

• Collaborate with internal teams to ensure seamless integration of products and services for partners. 

• Monitor partnership performance and generate insights for improvement and growth opportunities. 

• Prepare and present regular reports to management on partnership status and results. 

• Stay informed about industry trends and competitor activities to identify new partnership opportunities. 

• Bachelor's degree in Business, Marketing, or a related field. 

• Minimum 5 years of experience in B2B Partnership Management, Account Management, or similar roles. 

• Ability to navigate complex challenges and provide effective solutions. 

• Proven track record of establishing and managing successful business partnerships. 

• Excellent communication, negotiation, and interpersonal skills. 

• Strong analytical skills with the ability to assess partnership performance effectively. 

• Has strong Knowledge of the digital industry is preferred. 

• Self-motivated with a results-driven approach and the ability to work independently as well as in a team. 

• Attractive total compensation of salary, festive allowance, and annual bonus
• Private Health Insurance
• Working device provided
• Employee Development Program
• Flexible Working Arrangement
• Culture programs
• Mental Health & Well-being program
• Various club and Engagement activities
• Anniversary Leave

• To display a pro-active and leading role in terms of service, culture, development, systems, procedures, and skills development
• To ensure that the Restaurant is managed efficiently according to the established concept statements.
• All operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
• To assign responsibilities to subordinates and to check their performance periodically.
• To assist in the operation and be visible during entire meal period.
• To establish and strictly adhere to the par stocks for all operating equipment and supplies, to ensure that the outlet is adequately equipped.
• To liaise with the Kitchen and Beverage department on daily operation and quality.
• To handle all guests requests and enquiries on food, beverage and service.
• To establish a rapport with guests maintaining good customer relationship and assisting to update guest history.

• Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals 

• Ensure information provided to guests is accurate and individualized 

• Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge 

• Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized 

• Assist in preparing daily, weekly and monthly reports 

• Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing  

• Ensure smooth shift changes with proper pass-on to the next shift 

• Report any equipment failures/problems & repair requests to Maintenance Department 

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines 

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services 

• Coordinate and communicate with all other departments to ensure a smooth operation 

• Interview, select and recruit direct reports  

• Identify and develop team members with potential 

• Conduct performance review with the team 

• Constantly monitor team members’ appearance, attitude and degree of professionalism 

• Prepare detailed induction programs for new employees 

• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service  

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business 

We are looking for a qualified and adept security manager to join our team at Sofitel Bali Nusa Dua Beach Resort.

As a Security Manager, you will develop and implement efficient security strategies to safeguard our organisation’s assets. You will protect our company and maintain a secure work environment. We seek a highly skilled individual with a deep understanding of security strategies and a proven track record in managing security operations in a luxury hotel.

If you have a strong background in security management, excellent leadership skills and a commitment to maintaining a secure work environment, we invite you to apply. We offer competitive compensation, comprehensive benefits and a supportive work environment focused on professional growth.

Objectives of this role

• Developing and implementing robust security strategies and policies to protect the company’s assets, employees and facilities.
• Assessing potential risks and vulnerabilities, investigating security breaches and reinforcing appropriate measures to mitigate them.
• Leading and managing a team of security personnel, including hiring, training and performance management.
• Collaborating with cross-functional teams to ensure integration of security requirements into business processes and projects.
• Conducting regular security assessments, audits and inspections to identify gaps and areas for improvement.
• Maintaining and updating emergency response plans, ensuring all employees know their roles and responsibilities.
• Collaborating with external stakeholders, such as law enforcement agencies and security vendors, to enhance security measures and respond to incidents.
• Fostering a culture of security awareness and training employees on security protocols and procedures.