About The Role

We are looking for a skilled Business & Operations Analyst to join AMODA, a leading construction tech company. In this role, you will deliver key business insights, streamline processes, and optimize operational efficiency. You’ll support our CEO Office by tracking performance metrics, driving data-driven strategies, and ensuring alignment with AMODA’s business objectives.

Job Responsibilities

• Track, analyze, and report on key performance metrics to support strategic decision-making
• Develop dashboards and reports to provide insights into business performance and operational efficiency
• Assist in the planning and execution of strategic initiatives aligned with company growth objectives
• Support project management efforts, including planning, tracking, and execution of key initiatives
• Conduct research and analysis to identify growth opportunities and areas for optimization
• Stay updated on industry trends and best practices to drive continuous improvement

• Bachelor’s degree in Management, System Information, Mathematics or a related field
• Min 1 year of experience in business analysis, operations analyst, data analyst, sales operations, sales analyst, or related roles
• Excellent analytical and problem-solving skills with the ability to interpret complex data
• Strong communication and presentation skills in both Bahasa Indonesia and English
• Ability to work independently and collaboratively with cross-functional teams
• Highly organized with strong attention to detail and time management skills
• Familiarity with project management tools (e.g., Retool, Trello) is a plus
• Strong Proficiency in Google Workspace and experience with data analytics tools (e.g., SQL, JavaScript, Looker Data Studio, etc)
• Strong strategic thinking and business acumen, with the ability to understand the broader business context and align initiatives with organizational goals

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As an IT Operation Support, you will be an integral part of our technology team, ensuring the smooth operation of IT systems and providing support to internal and external stakeholders. Your role will involve monitoring system performance, troubleshooting issues, and collaborating with various teams to maintain a reliable and efficient IT environment.

What you will do, but not limited to:

• Answering customer questions or resolving computer problems via phone, email, online chat, or in person.

• Providing step-by-step instructions to help customers resolve issue.
• Diagnosing and troubleshooting hardware and software issues 

• Forwarding complex problems to more experienced IT staff.

• Document technical processes and procedures to guide team members and users.

• Keeping technical documentation and service catalogs up to date.

• Conduct regular system checks and prepare reports on system performance and incidents.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 1-2 years of experience in IT support or operations
• Proficiency in SQL for database management, query development, and data analysis.
• Experience with additional programming languages or tools (e.g., Python, PowerShell) is a plus.
• Strong problem-solving skills and experience with hardware, software, and networking.
• Familiarity with IT service management (ITSM) tools and ticketing systems.
• Knowledge of operating systems, server management, and database systems.
• Good communication and interpersonal skills, with a customer-focused approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills with attention to detail.

Job Description:

• Analysing, diagnosing, and installation to several areas including desktop hardware, operating systems (Windows 7/8/10), application software, network connectivity, databases, printers, scanners, and any related problems

• Maintaining all updates and security patches for applications and operating systems

• Notebook hardware troubleshoot, such as RAM, Hard disk, VGA.

• Updates and closures of trouble tickets and service requests from user

• Maintain communication with end-user and created report to team leader/SPV.

1. Conduct in-depth credit analysis of group lending, including financial statement analysis, credit scoring, and risk rating assignments.
2. Monitor the performance of the credit portfolio, identifying trends, concentrations, and potential risks; prepare regular reports for management.
3. Liaise with Funding Team to define RAC per Lenders to manage PD & CoC as per agreed appetite.
4. Assist in the assessment of credit risk exposure across various portfolios and product lines, providing insights on risk mitigation strategies.
5. Maintain and update credit and portfolio databases, ensuring data accuracy and integrity for analysis and reporting.
6. Support the development and execution of stress testing scenarios to evaluate portfolio resilience under adverse economic conditions.
7. Work closely with the underwriting, finance, and compliance teams to align on credit policies and ensure adherence to risk management standards.
8. Stay informed about market trends, economic conditions, and regulatory changes that may impact credit risk and portfolio management.
9. Prepare presentations and reports summarizing credit risk assessments and portfolio performance for senior management and stakeholders.

1. Bachelor’s degree in finance, Economics, Business Administration, or a related field. A Master’s degree or relevant certifications (e.g., CFA, FRM) is a plus.
2. 5-7 years of experience in credit analysis, risk management, or portfolio management within the financial services industry, especially in micro segment.
3. Strong understanding of credit risk assessment methodologies, financial analysis, and portfolio management techniques.
4. Excellent quantitative and analytical skills, with proficiency in data analysis tools and software (e.g., Excel, SQL, or risk management software).
5. Knowledge of advanced analytical techniques, including statistical modeling.
6. Strong verbal and written communication skills, capable of presenting complex information clearly and concisely to various stakeholders.
7. High level of attention to detail and accuracy in data analysis and reporting.
8. Ability to identify issues, think critically, and develop practical solutions in a fast-paced environment.

• Prepare daily payment to supplier in line with SOP and payment schedule
• Prepare journal entries and assist monthly close process
• Perform monthly bank reconciliation
• Perform monthly intercompany reconciliation
• Prepare documentation for audit process
• Fixed Asset monitoring

About Us

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. Currently, INDICO is expanding its business in Agritech and Agribusiness named Telkomsel DFE (www.dfe.farm/)

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

We are currently seeking a dedicated and detail-oriented Agribusiness Operation Support to join our team. The Agribusiness Operation Support will play a crucial role in ensuring a smooth and efficient operation of our agribusiness activities. This position will work closely with the operations team and provide support in various operational aspects related to agribusiness.

What will you do but not limited to:

• Assist in managing day-to-day operations of the agribusiness activities.
• Responsible for recording inbound and outbound activity transactions
• Ensure compliance with relevant regulations, documents and quality standards in all agribusiness operations.
• Provide support in the preparation of reports, presentations, and other documentation related to agribusiness operations.
• Assist in the coordination and management of inventory and supply chain for agribusiness products.
• Coordinate with internal teams and external stakeholders to ensure the smooth execution of agribusiness activities.

• Bachelor's degree in Business Administration, Business Management, Agribusiness, Animal Husbandry, or a related field.
• Minimum 1 years of experience in operations or related roles, preferably in the agriculture, agribusiness and/or poultry industry.
• Attention to detail and ability to work with accuracy.
• Excellent organizational and time management skills.
• Strong understanding of agribusiness operations and processes will be a plus point
• Have own vehicle and its license
• Proficient in using MS Office applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.
• Willingness to learn and adapt to new processes and technologies.

Team Summary

The Visa team of Indonesia comprises of a highly motivated bunch of problem solvers who create impactful experiences for our clients. Here at Visa, we strive to excel with our partners via strong collaboration, we look to enable and inspire all players in the ecosystem to drive electronification of payments in the two markets.

What a Marketing Analyst does at Visa

The individual will be responsible for implementing client marketing VAS projects to our clients in Indonesia and delivering tactical marketing solutions by working closely with local and regional marketing teams, regional Partner Marketing Services team, Business Development team, Visa’s Consulting team, and external agencies.

There may also be some of the capacity of this role that will be dedicated to supporting the Indonesia marketing team on client events, merchandising, and other client marketing engagements.

The Analyst will report to the Head of Marketing, Indonesia, and based in Jakarta.

Key Responsibilities

• Bring the “best of Visa” marketing to our key clients and work cohesively with Visa marketing community locally, regionally, and globally, as well as the local Indonesia Business Development, Visa Consulting and Business Development teams.
• Be responsible for implementing Marketing VAS projects and handling co-marketing client engagements with local Visa Client Marketing team and Business Development Teams.
• Work closely with all relevant marketing and finance teams, locally and regionally, and external agencies to ensure the effective and timely delivery of revenue and margins associated to Marketing VAS commitments.
• Take charge of administrative deliverables related to client marketing project management and VAS including but not limited to marketing approvals, procurement processes, contract management and VIK process management in full compliance with Visa’s policy and process.
• Be responsible to support marketing related activities in cross-functions / company events as assigned and upon business context and requirements (client forums, client events, merchandising, and other client marketing engagements). Participate in the internal business agenda and activities cross-functionally as assigned and act as Visa’s brand custodian to ensure all marketing materials adheres to internal branding guidelines.

Why this is important to Visa

Successfully handling this position will allow Visa to meaningfully support our clients and partners to excel in their marketing initiatives as well as to scale up the Marketing VAS delivery. It thereby drives our common interest in stabilizing and growing clients’ as well as Visa’s business.

As our Digital Lending Support Intern, you will be part of an excellent team to create values and products to fasten financial inclusion in Indonesia. This role will directly report to the Head of Business Development and this role also are part of the small team consisting of 3 Business Development.

Responsibilities:

●      Support Operational Processes: Assist in day-to-day manual tasks, including data entry, and updating records.

●      Data Quality and Accuracy: Conduct quality checks and ensure data accuracy across all reports and processes.

●      Documentation: Maintain clear and organized documentation of operational processes and tasks.

Qualifications:

●      Strong attention to detail and an aptitude for data accuracy.

●      Basic knowledge of Google Sheets or Excel.

●      Ability to work independently and collaboratively in a fast-paced environment.

• Take sample from plant based on schedule and give/deliver empty sample container for next sampling.
• Analyze sample accurate and precisely based on SOP and safety prosedure include re-analyze if required
• Conduct direct analysis in field/ on equipments in production if necessary.
• Conduct standard verification on laboratory equipment based on schedule and prepare changing carrier gas
• Conduct minor maintenance if there are equipment breakdown
• Responsible for testing and supporting process in accordance with LQMS (Lab Quality Management System).
• To implement ISO 90001; ISO 140001; ISO 50001; ISO 17025; Security Management System in Polymer laboratory

• Design and implement customized CCTV systems based on client requirements.
• Install, configure, and maintain CCTV cameras and related equipment.
• Conduct site surveys, assessments to determine optimal camera placement.
• Support and involve in proof of concept or demo during tender presales stage and project implementation stage, if required.
• Integrate CCTV systems with other security systems, such as access control and alarm system and Building Management System.
• Provide technical support and troubleshooting for clients' CCTV systems.
• Perform regular check partner and discuss about system maintenance and upgrades to ensure optimal performance.
• Document system designs, configurations, and maintenance records.
• Train clients/ partners on the operation and maintenance of their CCTV systems.
• Stay up-to-date with the latest advancements in CCTV technology.
• Collaborate with Partner engineers and technicians on projects as needed.
• Ensure compliance with industry standards and regulations.
• Provide excellent customer service and maintain positive client relationships.
• Responsible for the detailed system design, solution completeness and support in implementation of medium to large scale IT/ Engineering projects with high complexity and within budget to comply to specifications and meet customer’s requirements.
• Support and involve in proof of concept or demo during tender presales stage and project implementation stage, if required.

Job Responsibilities:

• Provide 1st / 2nd level of helpdesk support to our international clients via phone, chats, or emails in a timely and professional manner.
• Ensure incidents are logged and updated in the Zendesk ticketing system.
• Monitor all ticket statuses in Zendesk and ensure issues are followed through and closed satisfactorily.
• Build a good rapport with clients.
• Learn and achieve a good understanding of product features.
• Diagnose and resolve technical problems, escalate complex issues to appropriate teams when necessary.
• Guide customers through troubleshooting steps and provide clear and concise instructions.
• Document customer interactions, technical solutions, and troubleshooting steps.
• Collaborate with cross-functional teams, including Engineering and Product Management, to resolve technical issues and improve product functionality.
• Perform testing tasks based on Use Case scenarios.
• Work in Batam/Bandung office
• No hybrid/remote/WFH options
• 
  
• Job Requirements:
•  
• Good command of English is a must.
• Educational background in IT software is required.
• Knowledge of support framework best practices.
• Minimum of 2 years of experience in a technical customer support or application customer support role, preferably in a software or technology company.
• Strong technical aptitude and troubleshooting skills, with the ability to analyze and solve complex technical problems.
• Excellent communication skills, both written and verbal, with the ability to communicate technical information to non-technical users effectively.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in using SQL commands.
• Proficiency in using a ticketing system such as Zendesk will be an advantage.
• Ability to communicate (verbally and in writing) with Mandarin-speaking clients will be an advantage.
• Willingness to work overtime when necessary.

Other Info:

• 5 days work per week
• Job Types: Full-time, Contract
• Insurance

Some of your duties will include:

·        Responsible for overseeing the IFMS (Infrastructure, Facilities, Maintenance and Services) technical support team and ensuring the delivery of high-quality maintenance support services. This role involves managing maintenance support operations, troubleshooting technical issues, and collaborating with other departments to improve processes.

·        Provide technical knowledge to maintenance teams in compliance with government and OEM standards.

·        Provide new methods or processes to improve current business maintenance practices.

·        Undertake maintenance planning, scheduling, and inventory material tracking.

·        Manage and monitor storage of purchased items.

·        Allocate planning of infrastructure maintenance and all necessary resources required to accomplish for Infrastructure maintenance activities.

·        Lead, mentor, and develop the technical support team to deliver exceptional service.

·        Oversee and manage the resolution of technical support requests.

·        Collaborate with cross-functional teams to define project requirements, deliverables, and timelines.

·        Manage project risks and implement mitigation strategies.

·        Serve as the primary escalation point for complex technical issues and provide advanced troubleshooting support.

·        Stay current with emerging technologies and industry trends to ensure the team is equipped with up-to-date knowledge.

·        Develop and document technical standards, processes, and procedures.

·        Develop and maintain support schedules to ensure adequate coverage.

·        Plan and coordinate support activities in alignment with company goals. Implement and monitor adherence to support policies and procedures.

·        Utilize SAP for tracking and managing support activities and resources.

·        Monitor and control costs associated with the technical support function. Prepare and present cost reports and forecasts to senior management: Develop and manage the maintenance budget, ensuring cost-effective purchasing practices; Monitor expenditures against the budget and implement cost-saving measures where possible; Prepare cost reports and forecasts related to procurement activities; Implement asset management processes to monitor the lifecycle and utilization of technical assets; Ensure that purchase orders are accurate and reflect agreed-upon terms and conditions; Monitor order status and ensure timely delivery of goods and services; Prepare cost estimation (owner estimate) of all planned projects in detail items and scope of works; Controlling cost estimation against overall budget planned in periodical basis as in the BP (monthly, quarterly, semesterly, yearly); Monitoring actual spending budget against planning of each and all projects against allocation in detail specs, variances, deviations in weekly to monthly basis.

·        Implement best practices and drive continuous improvement initiatives.

·        Monitor key performance indicators (KPIs) and report on team performance.

• S1 Industrial Engineering, S1 Industrial Management preferred
• HSE experience, quality control management, Be able to provide problem solving external claims
• Be able to analyze data on the causes of increase and decrease in production results
• Audit Compliance, ISO audit experience preferred
• Communicative, dynamic and challenging
• Max 35 Year

• S1 - Analyst Kimia
• Berpengalaman min. 1 tahun diindustri Manufaktur Pangan
• Dapat mengoperasikan alat-alat laboratorium sesuai dengan prosedur
• Dapat mengoperasikan Microsoft Office dengan baik
• Berpengalaman dalam penerapan ISO 9001;2015, FSSC 22000;2018, SMK3
• Bersedia bekerja dengan sistem Shiftment
• Penempatan Cilegon

Deskripsi pekerjaan :

• Mempelajari dan menguasai produk Perusahaan berikut sistem operasi yang digunakan
• Melakukan implementasi produk termasuk setup system, training dan supervisi kepada klien
• Melakukan implementasi di project dalam/luar kota/negeri secara teratur
• Membuat laporan pertanggungjawaban atas hasil implementasi yang dikerjakan
• Menjaga hubungan baik dengan client/customer

• Responsible as the first point of contact for issues raised by customers
• Troubleshoots issues regarding cloud environments
• Manage and monitor Cloud environments.
• Document issues and interactions with customers

Bertanggung jawab dalam melakukan pekerjaan rutin dan non rutin dalam menganalisa sample CTA & PTA, juga bertanggung jawab terhadap laporan analisa harian dan kontrol terhadap kebutuhan laboratorium (chemical, spare part, alat, dll)

We at Indepay | Setara Networks are here to revolutionize the Indonesian payment ecosystem by introducing one click checkout services in order to make transactions zero-fee, instant, and rewarding for the consumer. 

On one side we’re working with financial institutions to enable real-time account to account transfers through our platform, and on the other-side we’re giving consumers a reliable and secure payment experience which is better than anything else they’ve experienced in the Indonesian ecosystem.