Deskripsi pekerjaan:

• Melakukan pendampingan (asistensi) Dokter Orthopedi Spine pada saat operasi menggunakan alat perusahaan.
• Membantu perusahaan meningkatkan penjualan implant Spine.

Kualifikasi :

• Usia dibawah 35 tahun.
• Minimal lulusan Diploma (D3) Keperawatan. untuk Technical Support, atau setara.
• Mempunyai pengalaman sebagai Perawat Kamar Operasi (OT), diutamakan pengalaman assistensi Dokter Orthopedi Spine.
• Diutamakan memiliki pengalaman 1 taun dikamar operasi (OT)
• Mampu berkomunikasi dengan baik kepada Dokter Orthopedi Spine pengguna alat.
• STR masih aktif berlaku.
• Diutamakan memiliki Sertifikat Bedah Dasar.
• Mampu bekerja dibawah tekanan, rajin, jujur, disiplin.

Benefit :

• Gaji diatas UMR
• BPJS Ketenagakerjaan
• BPJS Kesehatan
• Tunjangan hari raya (THR)
• Jenjang karir
• Incentive setiap melakukan pendampingan operasi
• Hari sabtu dan minggu libur kecuali ada jadwal operasi
• Apabila sabtu dan minggu melakukan pendampingan operasi, maka dapat digantikan dengan 1 hari libur

Mengelola sistem admin IT perusahaan

Menangani masalah2 hardware dan sofware

E-commerce Support Associate bertanggung jawab untuk mendukung operasional platform e-commerce dengan memastikan kelancaran proses penanganan tugas, komunikasi dengan mitra atau pelanggan, dan penyelesaian kendala teknis. Posisi ini bertujuan untuk memberikan pengalaman terbaik kepada mitra bisnis dan pengguna, sekaligus mendukung target operasional perusahaan.

Tugas dan Tanggung Jawab:

1. Mengelola dan memantau distribusi tugas di platform e-commerce kepada mitra atau freelancer sesuai dengan sistem.
2. Memberikan panduan, pelatihan, dan dukungan kepada mitra atau freelancer dalam menyelesaikan tugas atau proyek yang diberikan.
3. Menyelesaikan kendala teknis atau administratif yang dihadapi oleh mitra/freelancer, seperti kesalahan sistem atau proses transaksi.
4. Menangani komunikasi dengan mitra dan pengguna melalui berbagai saluran (chat, email, atau telepon) secara profesional dan efisien.
5. Memastikan tugas atau pesanan yang diberikan kepada mitra sesuai dengan standar dan kebijakan perusahaan.
6. Menyediakan laporan berkala terkait progres tugas dan kinerja mitra kepada manajemen.
7. Berkolaborasi dengan tim internal untuk menyelesaikan permasalahan operasional dan meningkatkan sistem kerja platform.

Kualifikasi:

1. Pendidikan minimal SMA/SMK sederajat, diutamakan lulusan D3/S1 di bidang Manajemen, Komunikasi, atau Administrasi.
2. Memiliki pengalaman di bidang customer service, administrasi, atau e-commerce menjadi nilai tambah.
3. Mampu berkomunikasi dengan baik, baik secara lisan maupun tulisan.
4. Menguasai penggunaan komputer, aplikasi perkantoran (Microsoft Office/Google Workspace), dan platform komunikasi online.
5. Teliti, mampu bekerja di bawah tekanan, dan memiliki kemampuan multitasking.
6. Bersedia bekerja secara fleksibel, termasuk secara remote jika diperlukan.

Jenis Pekerjaan:

Penuh Waktu (Full-time) atau Paruh Waktu (Part-time), dengan opsi bekerja secara remote.

Lokasi:

Jawa Barat

Tigernix is a Singapore-based enterprise software solution provider, and its inception date was 2006. We are now a global office chain with roots in Australia, Singapore, Indonesia, and Sri Lanka, for delivering world-class technology solutions for the company.

We are looking for a motivated and skilled professional to join our team. The ideal candidate should possess the following qualifications:

• Expertise in Mikrotik setup/configuration
• Proficiency in networking, hardware, and software troubleshooting for Windows and Ubuntu (Linux) operating systems
• Highly motivated, energetic, and creative
• Ability to work independently and as part of a team without supervision
• Strong communication skills in English, both oral and written (preferred)
• Minimum of 1 year of experience in IT support and networking (preferred)
• Knowledge of IP CCTV systems (preferred)
• Expertise in Fortinet setup/configuration (preferred)

We encourage you to apply if you meet these qualifications and are ready to contribute to a dynamic and innovative team.

Be a part of Tigernix to sharpen your professional skills and meet expert standards.

we hope you will join us in developing cutting-edge software solutions for our clientele.

Deskripsi Pekerjaan:

- Melaksanakan tugas-tugas yang diberikan melalui platform kami.

- Tugas diberikan secara acak oleh para penjual di platform marketplace.

- Setiap tugas yang diselesaikan dengan sukses akan mendapatkan komisi sebesar 20%

Jam Kerja:

- Fleksibel, mulai dari pukul 09.00 hingga 22.00 WIB.

- Kakak bisa memilih kapan saja untuk menyelesaikan tugas selama rentang waktu tersebut.

Pendapatan:

- Komisi sebesar 20% dari setiap tugas yang berhasil diselesaikan.

Deskripsi Pekerjaan: E-commerce Support Associate

Ringkasan Posisi:

E-commerce Support Associate bertanggung jawab untuk mendukung operasional platform e-commerce dengan memastikan kelancaran proses penanganan tugas, komunikasi dengan mitra atau pelanggan, dan penyelesaian kendala teknis. Posisi ini bertujuan untuk memberikan pengalaman terbaik kepada mitra bisnis dan pengguna, sekaligus mendukung target operasional perusahaan.

Tugas dan Tanggung Jawab:

1. Mengelola dan memantau distribusi tugas di platform e-commerce kepada mitra atau freelancer sesuai dengan sistem.
2. Memberikan panduan, pelatihan, dan dukungan kepada mitra atau freelancer dalam menyelesaikan tugas atau proyek yang diberikan.
3. Menyelesaikan kendala teknis atau administratif yang dihadapi oleh mitra/freelancer, seperti kesalahan sistem atau proses transaksi.
4. Menangani komunikasi dengan mitra dan pengguna melalui berbagai saluran (chat, email, atau telepon) secara profesional dan efisien.
5. Memastikan tugas atau pesanan yang diberikan kepada mitra sesuai dengan standar dan kebijakan perusahaan.
6. Menyediakan laporan berkala terkait progres tugas dan kinerja mitra kepada manajemen.
7. Berkolaborasi dengan tim internal untuk menyelesaikan permasalahan operasional dan meningkatkan sistem kerja platform.

Kualifikasi:

1. Pendidikan minimal SMA/SMK sederajat, diutamakan lulusan D3/S1 di bidang Manajemen, Komunikasi, atau Administrasi.
2. Memiliki pengalaman di bidang customer service, administrasi, atau e-commerce menjadi nilai tambah.
3. Mampu berkomunikasi dengan baik, baik secara lisan maupun tulisan.
4. Menguasai penggunaan komputer, aplikasi perkantoran (Microsoft Office/Google Workspace), dan platform komunikasi online.
5. Teliti, mampu bekerja di bawah tekanan, dan memiliki kemampuan multitasking.
6. Bersedia bekerja secara fleksibel, termasuk secara remote jika diperlukan.

Jenis Pekerjaan:

Penuh Waktu (Full-time) atau Paruh Waktu (Part-time), dengan opsi bekerja secara remote.

Lokasi:

Jawa Barat

Drafter

Some of your duties will include:

·        Responsible to utilize strong engineering tools, applicable standards and scientifically references in managing mainly but not limited environmental aspect (water, emission, energy, waste); Developing and implementing strategies to ensure the mining operations and future projects comply with all applicable environmental regulations and industry best practices, optimizing environmental performance with sustainable operation; included but not limited to engage with stakeholders, manage data, review technical documents, assist in env audit and inspection, and provide robust report.

·        To develop, support, and/or review technical standard and technical studies for new project or improvement.

·        To manage, conduct and/or support in environmental engineering projects such as energy conservation, water conservation, emission reduction, waste mitigation, reuse and reutilization

·        To be accountable for water, waste, energy, and emission inventory across project site wide

·        To conduct Life Cycle Analysis (LCA) and GHG calculation using recognized scientifically and statistical tools.

·        To conduct, coordinate, and/or support water audit and energy audit,

·        To support ESG team in preparing sustainability reports and audit (SASB, OJK, IFC, ICMM, Copper Mark)

·        To engage with internal and external stakeholders during aspect impact session, construction plan review, contractor performance review, incident investigation, audit, inspection, and government inspection.

·        Advises line management regarding regulation, data trend and evaluation. 

·        Provide required resources to manage water accounting, waste inventory, energy inventory, emission inventory.

·        Develop and ensure technical standard and procedure related with water, emission, energy, and waste comply with company and International standards (ICMM, IFC, Copper Mark etc).

·        Responsible to the material preparation in 4 aspect review for management, government, and corporate officials during weekly report, management review etc.

·        Review contractor performance and proposed plan.

·        Assist student PKL.

Responsibilities:

• Perform machine installation
• Machine maintenance
• Repair machine
• Carry out analysis and problem solving
• Carry out machine quality control
• Perform functional test on the machines
• Create maintenance report
• Create a preventive maintenance schedule

• Market research to identify new opportunities and new customers
• Generate innovative ideas to promote company's products and services
• Identify and analyze company's main competitors
• Develop and grow long-term relationships with customers
• Negotiate sales and close sales and service contract agreements
• Promote new product/service activities from company to order opportunities
• Responsible for and providing solutions to customer complaints
• Create weekly report for sales opportunities

Some of your duties will include:

·        Designing and calculations, maintaining, implementing, or improving downstream maintenance equipment products, facilities, components, or systems for industrial, commercial, or domestic purposes.

·        Performing a wide range of engineering tasks by operating computer-assisted design or engineering software and equipment.

·        Conferring with other functions, engineers, and others to discuss existing or potential engineering products or projects.

·        Ensuring that installation and operations conform to standards and technical requirements by preparing mechanical systems specifications and technical drawings.

·        Establishing construction, manufacturing, or installation standards or specifications by performing a wide range of detailed calculations.

·        Ensuring compliance with specifications, codes, or technical requirements by directing or coordinating installation, manufacturing, construction, maintenance, documentation, support, or testing activities.

·        Investigate component failures, communicating results to Operations and Associates to aid in increased levels of safe production

·        Oversee mechanical projects, new installations, including design, modifications and new installation start-ups, and shutdown.

·        Assist in developing and maintaining a preventative and predictive maintenance program

·        Writing reports and compiling data regarding existing and potential mechanical engineering projects and studies.

·        Preparing specifications for purchases of mechanical equipment and materials.

·        Estimating material, labor, or construction costs for budget preparation.

·        Directly supervise the maintenance work to ensure that plant and equipment running well to meet the milling production.

·        Set goals and coordinate the activities of with others Supervisor and Planner to ensure that schedule maintenance and emergency repairs are accomplished with minimal disruption to production schedule.

·        Ensure that adequate resources are available for meeting scheduled maintenance and repair needs.

·        Review all maintenance schedules and coordinates with other departments to assure optimal equipment and plant availability to meet business needs.

·        Responsible for supervising all grinding mechanical maintenance activities and ensuring that safe work practices are followed. Conduct periodic safety inspections.

·        Ensure compliance with mining, safety, and environmental laws and regulations

Some of your duties will include:

·        Responsible to support Process Operations & Maintenance in ensuring the optimal performance of mineral processing plants. This role focuses on the development, implementation, and maintenance of industrial systems and applications to enhance reliability, efficiency, and productivity across the plant.

·        Support Maintenance Senior Supervisor / Supervisor electrical Upstream and Downstream a team according to plant priorities during occasions of breakdown and emergency repairs.

·        Assist in design of PLC/DCS logic and graphical screen interfaces. Help develop standardized programming and calibration procedures.

·        Develop and maintain a systematic recording system for tracking all PLC/DCS changes.

·        Oversee new equipment installations which interface with a PLC or DCS control system.

·        Ensure the transfer of technology from expatriate to National employees and the promotion and support of National employee training and skill development.

·        Apply Change Management consistently in the workplace

·        Develop monthly plan & weekly schedule in line with forecast

·        Follow up & Implement action items and contingency plans.

·        Ensure that All Crew Members Understand and Follow Standard Task Procedure

·        Ensure that work is completed in a timely fashion to satisfactory Standard

·        Provide Mentoring and Coaching to Subordinates

·        Ensure system in place for periodic review of W/O's, equipment history and costs to identify opportunities for improvement

·        Ensure to comply with out audits and inspections in compliance with Environmental tracker

·        Ensure and maintain all material storage areas to comply with company policies.

Some of your duties will include:

·        Designing and calculations, maintaining, implementing, or improving downstream maintenance equipment products, facilities, components, or systems for industrial, commercial, or domestic purposes.

·        Performing a wide range of engineering tasks by operating computer-assisted design or engineering software and equipment.

·        Conferring with other functions, engineers, and others to discuss existing or potential engineering products or projects.

·        Ensuring that installation and operations conform to standards and technical requirements by preparing mechanical systems specifications and technical drawings.

·        Establishing construction, manufacturing, or installation standards or specifications by performing a wide range of detailed calculations.

·        Ensuring compliance with specifications, codes, or technical requirements by directing or coordinating installation, manufacturing, construction, maintenance, documentation, support, or testing activities.

·        Investigate component failures, communicating results to Operations and Associates to aid in increased levels of safe production

·        Oversee mechanical projects, new installations, including design, modifications and new installation start-ups, and shutdown.

·        Assist in developing and maintaining a preventative and predictive maintenance program

·        Writing reports and compiling data regarding existing and potential mechanical engineering projects and studies.

·        Preparing specifications for purchases of mechanical equipment and materials.

·        Estimating material, labor, or construction costs for budget preparation.

·        Directly supervise the maintenance work to ensure that plant and equipment running well to meet the milling production.

·        Set goals and coordinate the activities of with others Supervisor and Planner to ensure that schedule maintenance and emergency repairs are accomplished with minimal disruption to production schedule.

·        Ensure that adequate resources are available for meeting scheduled maintenance and repair needs.

·        Review all maintenance schedules and coordinates with other departments to assure optimal equipment and plant availability to meet business needs.

·        Responsible for supervising all grinding mechanical maintenance activities and ensuring that safe work practices are followed. Conduct periodic safety inspections.

·        Ensure compliance with mining, safety, and environmental laws and regulations

Some of your duties will include:

·        Provides Reliability and Maintenance Engineering expertise within the Process Planning & Strategy Department to ensure the continuous improvement of Process Department equipment reliability and infrastructure integrity; Responsible for developing and implementing reliability strategies to optimize the performance and efficiency of the mineral processing plant. The role supports Operations & Maintenance by focusing on predictive and preventative maintenance, failure analysis, and continuous improvement initiatives

·        Reliability Engineering & Analysis

o  Develop and implement reliability and maintenance strategies to improve plant performance.

o  Conduct Root Cause Analysis (RCA) on equipment failures and propose corrective actions.

o  Analyze historical equipment data to identify failure patterns and recommend interventions.

·        Maintenance Planning & Optimization

o  Collaborate with Operations & Maintenance teams to define maintenance schedules for critical assets.

o  Evaluate the effectiveness of preventative maintenance programs and adjust as needed.

o  Provide input on equipment design and modification to enhance reliability and maintainability.

o  Provides engineering drawings/specifications; obtains construction bids; and performs construction management as required;

·     Process Strategy & Support

o  Contribute to strategic initiatives aimed at improving throughput, recovery, and operational efficiency.

o  Support cross-functional teams in developing plans for capacity expansion or operational adjustments.

o  Implement asset management strategies aligned with ISO 55000 standards.

o  Make important equipment and infrastructure reliability recommendations required to support improving machine maintenance and reliability improvements to minimize operating cost and minimize production losses. This is a critical position as mistakes may result in direct production loss;

·        Data Analysis & Reporting

o  Monitor Key Performance Indicators (KPIs) such as Mean Time Between Failures (MTBF) and Mean Time to Repair (MTTR).

o  Prepare and present reports on plant reliability performance to stakeholders.

o  Utilize advanced tools such as CMMS (Computerized Maintenance Management Systems) and reliability software for data-driven decision-making.

o  Performs all functions of RCA, FMECA, and Pareto analysis;

o  Provides data interpretation with recommendations on vibration analysis, oil analysis, wear materials non-destructive testing, gear wear monitoring/failure analysis and equipment failure history analysis.

o  Ensures that all work is properly documented, filed and recorded for future reference;

·        Continuous Improvement

o  Lead continuous improvement initiatives to reduce downtime, increase productivity, and lower operational costs;

o  Champion a culture of reliability excellence within the department;

Some of your duties will include:

·        Designing and calculations, maintaining, implementing, or improving downstream maintenance equipment products, facilities, components, or systems for industrial, commercial, or domestic purposes.

·        Performing a wide range of engineering tasks by operating computer-assisted design or engineering software and equipment.

·        Conferring with other functions, engineers, and others to discuss existing or potential engineering products or projects.

·        Ensuring that installation and operations conform to standards and technical requirements by preparing mechanical systems specifications and technical drawings.

·        Establishing construction, manufacturing, or installation standards or specifications by performing a wide range of detailed calculations.

·        Ensuring compliance with specifications, codes, or technical requirements by directing or coordinating installation, manufacturing, construction, maintenance, documentation, support, or testing activities.

·        Investigate component failures, communicating results to Operations and Associates to aid in increased levels of safe production

·        Oversee mechanical projects, new installations, including design, modifications and new installation start-ups, and shutdown.

·        Assist in developing and maintaining a preventative and predictive maintenance program

·        Writing reports and compiling data regarding existing and potential mechanical engineering projects and studies.

·        Preparing specifications for purchases of mechanical equipment and materials.

·        Estimating material, labor, or construction costs for budget preparation.

·        Directly supervise the maintenance work to ensure that plant and equipment running well to meet the milling production.

·        Set goals and coordinate the activities of with others Supervisor and Planner to ensure that schedule maintenance and emergency repairs are accomplished with minimal disruption to production schedule.

·        Ensure that adequate resources are available for meeting scheduled maintenance and repair needs.

·        Review all maintenance schedules and coordinates with other departments to assure optimal equipment and plant availability to meet business needs.

·        Responsible for supervising all grinding mechanical maintenance activities and ensuring that safe work practices are followed. Conduct periodic safety inspections.

·        Ensure compliance with mining, safety, and environmental laws and regulations

• Managing end to end development projects simultaneously, adhering to timelines, and objectives.
• Responsible for Technical Aspects and Artwork Development.
• Involving in regular meeting with Customer for development progress update  and or technical inputs.
• Communicating and collaborating with cross-functional dept, including sales, planning, and production.
• Liaising with suppliers to oversee the raw materials.
• Validating and monitoring tooling ordering from suppliers.
• Ensuring that New Product Implementation meets the defined regulation and customer requirements.
• Organizing and maintaining records of packaging specification, project documentation, and design files for future reference.
• Assisting Proof with or without Customer presence.
• Defining standard to be provide in Technical Data Sheets and Color Range Book.
• Actively involve in Tender Calculation in giving technical inputs.
• Conducting New Product Briefing as a primary guidance to execute the projects

Some of your duties will include:

·        Respond to emergencies that could cause injury to personnel or loss of production.

·        Monitor and reviews cost, establishes and maintain budgets and recommends the replacement or updating of equipment

·        Develop and evaluate plans and criteria for a variety of projects and activities and devise new approaches to problems encountered.

·        Plan and conduct surveys, tests or investigations, interpret results, and prepare recommendations, summaries, schedules, and cost estimates. Meet with representatives of other departments to coordinate planning and scheduling activities.

·        Oversee new installations, including modifications and new installation, start – up /commissioning.

·        Reviews maintenance schedules and coordinates with other departments to ensure optimal equipment and plant availabilities to meet business also that adequate resources are available for meeting scheduled maintenance and repair needs.

·        Responsible for supervising all Electrical Instrument & Process control maintenance activities and ensuring that safe work practices are followed. Conduct periodic safety inspections, prepare STP’s (standard task procedures) and ensure that JHA`s (job hazard analysis) are performed prior to commencement of all tasks.

·        Directly supervises the Senior Supervisor, Supervisor, instrumentation, engineer process control and foreman shift on call, also coordinate activities between his/her foreman with the planning department to ensure that scheduled maintenance and emergency repairs are accomplished with minimal disruption to production schedule.

·        Support Maintenance Senior Supervisor / Supervisor electrical Upstream and Downstream a team according to plant priorities during occasions of breakdown and emergency repairs.

·        Assist in design of PLC/DCS logic and graphical screen interfaces. Help develop standardized programming and calibration procedures.

·        Develop and maintain a systematic recording system for tracking all PLC/DCS changes.

·        Oversee new equipment installations which interface with a PLC or DCS control system.

·        Ensure the transfer of technology from expatriate to National employees and the promotion and support of National employee training and skill development.

·        Apply Change Management consistently in the workplace

·        Develop monthly plan & weekly schedule in line with forecast

·        Follow up & Implement action items and contingency plans.

·        Ensure that All Crew Members Understand and Follow Standard Task Procedure

·        Ensure that work is completed in a timely fashion to satisfactory Standard

·        Provide Mentoring and Coaching to Subordinates

·        Ensure system in place for periodic review of W/O's, equipment history and costs to identify opportunities for improvement

·        Ensure to comply with out audits and inspections in compliance with Environmental tracker

Ensure and maintain all material storage areas to comply with company policies

Job description:

· Develop new product production processes

· Improve existing production processes

· Formulate new product production process according to new product technical requirements, process requirements, and quality requirements

· Develop new product production operation instructions SOP

· Measure product standard production hours based on new product production processes and continuously improve

· Improve the production process of existing mass-produced products and increase efficiency

· Responsible for process docking of products transferred from headquarters

· Leading and responsible for trial production of new product PVT

· Lead the production process and be responsible for the product production process

· Lead PVT trial production and be responsible for the results of PVT trial production

Job description:

• Supervise the inspection and maintenance of machines and production facilities.

• Develop guidelines and instructions regarding maintenance and repair of production machines and equipment.

• Create and implement SOP for how to operate machines and production facilities.

• Troubleshooting damaged parts, optimizing processes, and taking corrective action.

• Create and prepare work instructions and machine parameter records for each product and production machine.

• Supervise the implementation of new mold and tools projects related to products and production machines.

• Supervise every work carried out in accordance with SOP and safety standards.

• Provide support related to projects and setting up industrial equipment.

• Carry out problem solving related to production equipment and machines.

• Proposing improvements for better results.

Mempersiapkan alat atau mesin produksi agar sesuai dengan proses yang direncanakan.

Job description:

· Carry out product structure design according to project planning

· Test and verify new products and Improve product structure

· 3D modeling design based on product technical requirements

· Produce 2D engineering drawings based on 3D modeling and process requirements

· Provide product mold opening 3D drawings and technical requirements to the mold department

· Make new product prototypes and verify product functions

· Work with the mold department to conduct design reviews before mold opening and follow up on the mold opening progress

· Lead and guide assistant engineers and technicians in making EVT samples and follow up on test results

· Lead the production of DVT samples and follow up on DVT test progress and results

· Responsible for assisting in solving various product design problems discovered during mass production

· Create project plans and implement them

· Lead the structural design of the project and have the main responsibility for the structural design

We are seeking a Control Engineer to join our dynamic team. The ideal candidate will have hands-on experience with automated systems, electro-mechanical controls, and excellent troubleshooting skills. You will be responsible for ensuring the smooth operation of control systems, performing device-level validation, and providing critical insights for continuous improvement.

*Location : T3 Soekarno-Hatta International Airport

*Willing to work in shift (Day and Night Shift)

1. Leadership & Mentorship:

• Lead and mentor a team of field service engineers, providing guidance on technical issues, best practices, and professional development.
• Serve as a technical escalation point for high-priority customer issues that cannot be resolved at lower levels.
• Coordinate and oversee complex installations and repairs, ensuring resources and teams are aligned to meet customer requirements and timelines.
• Ensure that all field engineers maintain high standards of service, customer interaction, and technical execution.

2. Advanced Installation & System Integration:

• Lead the installation of advanced systems and equipment, often involving complex integration with customer infrastructure, ensuring adherence to engineering specifications and quality standards.
• Collaborate with internal teams (e.g., PM, sales, onboarding team) to develop customised solutions for high-end or complex customer requirements.
• Ensure the proper configuration, calibration, and operational readiness of systems upon installation or upgrade.

3. Troubleshooting & Problem Resolution:

• Provide expert-level diagnostics and troubleshooting for critical or highly technical equipment failures, often requiring the use of diagnostic tools, Rpa or Ticketing system-based data, and AI-powered platforms.
• Manage and resolve escalated customer issues, ensuring minimal downtime and high customer satisfaction.
• Use data analytics, predictive maintenance tools and to identify underlying causes of recurring issues and address them proactively.

4. Proactive Maintenance & Performance Optimization:

• Lead predictive maintenance programs by analysing data to anticipate and prevent equipment failures before they occur.
• Work closely with customers to develop and execute proactive service plans, ensuring systems and equipment are continually optimised for peak performance.
• Conduct site surveys and audits to assess equipment conditions, making recommendations for upgrades, repairs, or improvements that enhance system longevity and customer ROI.

5. Remote Support & Digital Tools Integration:

• Use remote monitoring tools, Omnichannel app. and AI-based generated video to diagnostics and provide real-time assistance to team and/or customers, reducing the need for on-site visits.
• Ensure that the service data captured is used to create actionable insights for both field service operations and customer satisfaction.
• Assist in the integration of digital tools into daily operations, ensuring that engineers are using platforms like digital tools, ticketing systems, mobile apps, omnichannel, and diagnostic tools effectively.

6. Customer Engagement & Relationship Management:

• Establish and maintain strong relationships with key customers, acting as a trusted advisor for technical solutions and system optimization.
• Ensure customers are satisfied with service delivery by managing expectations and communicating progress throughout installations, repairs, or service events.
• Provide technical recommendations for equipment upgrades, system expansions, or new developed technologies that can help customers meet their business goals.

7. Process Improvement & Knowledge Sharing:

• Collaborate with internal teams to continuously improve service delivery processes, ensuring maximum efficiency, cost-effectiveness, and customer satisfaction.
• Lead post-service reviews to assess the success of service engagements, gather feedback, and identify opportunities for improvement.
• Contribute to the development of knowledge bases and standard operating procedures (SOPs) to improve consistency and accuracy in service delivery.

8. Health, Safety, and Compliance:

• Ensure that all field service activities comply with company policies, industry regulations, and safety standards
• Lead risk assessments for complex installations or repairs to ensure safe working conditions for both field engineers and customers.
• Promote a culture of safety within the field service team, ensuring that safety training and practices are continually reinforced.

9. Reporting & Documentation:

• Maintain accurate and timely records of all service visits, including technical issues, resolutions, parts used, and time spent.
• Provide detailed technical reports and service updates to management, including root cause analyses, maintenance schedules, and future service needs.
• Analyze service data to identify trends, potential service gaps, or opportunities for improvement in the field service operation.

Additional Skills:

Project management skills, including the ability to manage multiple priorities and ensure projects are completed on time and within budget.

Job Description:

• Analysing, diagnosing, and installation to several areas including desktop hardware, operating systems (Windows 7/8/10), application software, network connectivity, databases, printers, scanners, and any related problems

• Maintaining all updates and security patches for applications and operating systems

• Notebook hardware troubleshoot, such as RAM, Hard disk, VGA.

• Updates and closures of trouble tickets and service requests from user

• Maintain communication with end-user and created report to team leader/SPV.