We are seeking a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

We are looking for a detail-oriented Content Moderator to join our eCommerce team. You will review and approve product listings, ensure content compliance, and maintain quality standards across our platform. The ideal candidate has a strong eye for detail, excellent communication skills, and a passion for maintaining a positive user experience.

ABOUT YOUR ROLE:

You will coordinate activities with cross-functional teams to meet business needs and customer requirements. This is a contractual role till Dec 2024.  This role is based in Cikarang, Indonesia. 

YOUR RESPONSIBILITIES WILL INCLUDE:

• Handle material slitting planning, and ensure sufficient orders are released to production, optimizing capacity.
• Follow up shortages/upsurge with Planner on ETA and escalate issues affecting customer delivery.
• Monitor aging stock, clear aging stock/samples, slow-move inventory and write off requests.
• Handle shipment details like deliveries, shipping documents issuance according to customers’ and local authorities requirements
• Tracking of Return Goods and CN/DN issuance.
• Ensure accurate and prompt information flow to the internal team daily to ensure requests are responded to timely.
• Liaise with transporters on customer delivery arrangements.
• To ensure sample requisition is fulfilled.
• Handle crises and emergencies as they arise professionally and calmly with suitable solutions.
• Back up to other OF team members during their absence.
• Perform any other jobs as assigned by the superior.

• Membuat Pelaporan Buku Besar
• Membuat Pelaporan Pajak
• Melakukan Pelaporan Pajak
• Audit Internal

Job Description:

• As brand representative in Distributor area, responsible for achieving sales target assigned by Distributor and directing Distributor salesmen in doing standardized branding implementation.
• Responsible to communicate any Selling or Marketing program to Distributor other salesmen, and gather consolidated feedback from Distributor (if any) regarding any program or disputes that might be happening in the future.
• Become the leader for all Distributor salesmen in terms of Cessa effective selling tactics, and standardized Cessa 7 steps-of-calls SOP in the market.
• Monitor Cessa dedicated SPG in stores & SPG event (if any) activations.
• Become the initiator for BIG NEW Outlets or MT Channels opportunity in the area