Place in the organization
The Modern Workplace Support Engineer, is part of the End Users Computing services and reports to the Team lead IT Support .
Purpose of the function
The Modern Workplace Support Engineer, will be able to manage multiple areas of focus within the IT department such as End Using Computer and L2/L3 Service Support. This means actively supporting users by resolving tickets, managing, optimizing and keeping EUC applications and/or systems operational including the associated procedures, as well as and where necessary describing work instructions and ensuring the correct standard processes in alignment with the business and other stakeholders.
The Modern workplace Support Engineer, will also be part of local and Global IT projects.
The position is in Jakarta and mostly carried out from 1.30 PM - 10.00 PM WIB to serve users in European time zone. The candidate might also need to work in shifts and in stand-by where applicable. After an initial induction period in the office, you may choose to work largely from home.
Output area’s
- Process and solve incidents and service requests in a timely and qualitative way
- Preparing and running changes and configuration management on IT systems
- Performing daily management activities defined in daily permanent activities
- Working together with other internal departments like the infrastructure Shared Service Center and external vendors.
- Maintain the EUC environment like Office 365, managing Intune, Windows OS, packaging applications, active Directory,
- Co-responsible for user satisfaction in relation to the IT environment
- Communication with end users
