Front Office Manager
A Hotel Front Office Manager plays a crucial role in the smooth operation of a hotel, as they are responsible for managing all aspects of the front desk and guest services. The Front Office Manager leads operations at all Front Office sections and ensures all areas performing to achieve the goals.
Employment will be under local contract. Open for Indonesian citizens only.
What's in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
What you will be doing:
- Conduct team shift briefing to share operational information
- Ensuring exceptional customer service by supervising and training front desk staff to provide a warm and welcoming atmosphere for guests. This includes handling guest inquiries, complaints, and requests.
- Ensuring efficient and seamless check-in and check-out processes for guests, including verifying guest information, assigning rooms, and processing payments.
- Hiring, training, scheduling, and supervising front desk personnel, concierge staff, and bellmen. Front office managers also need to manage staff performance and address any issues or conflicts.
- Addressing and resolving guest concerns or complaints in a timely and satisfactory manner. Ensuring that guests' needs and requests are met promptly.
- Maintaining accurate records of guest information, room assignments, financial transactions, and other important data. Generating reports and analyzing data to improve front office operations.
- Providing ongoing training and development opportunities for front office staff to enhance their skills and knowledge.
- Managing the use of front office technology and software systems, such as property management systems (PMS), to optimize operational efficiency.
- Ensuring that the front office operations comply with local, state, and federal regulations, including safety, health, and labor laws.
