The Duty Manager oversees and manages various aspects of the hotel's daily operations, including guest services, staff supervision, and resolving any issues that may arise. The Duty Manager is responsible for maintaining the hotel's high standards of service and ensuring guest satisfaction. They serve as a point of contact for guests, handling their inquiries, requests, and complaints. Additionally, the Duty Manager collaborates with other departments to coordinate activities and ensure seamless communication between different areas of the hotel. Their overall objective is to create a positive and memorable experience for guests while upholding the hotel's reputation for excellence and luxury.
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