- Responsible for delivering a high-quality data entry process for loan applications and document uploads into the system.
- Coordinate with various individuals such as surveyors, credit analysts, branch managers, and marketing teams to support operations.
- Review loan applications to ensure data and document completeness, meeting target SLA times.
- Safeguard all loan documents according to standard operating procedures and provide requested documents promptly for audits.
- Safely store collateral documents temporarily at the branch before transferring them to the Head Office.
- Act as a customer service representative at the branch, liaising with the Head Office's customer experience team to address customer issues and questions.
- Responsible for day-to-day branch operations processing, including generating reports and reconciling payments and costs.
- Ensure all contracts, payment information, and welcome packs are sent to customers promptly.
- At least a Bachelor's Degree from a reputable university with an excellent GPA, preferably in accounting, finance, economics, or business administration.
- Proficient in Microsoft Office, including Word and Excel, with advanced knowledge of functions such as PIVOT and VLOOKUP.
- Demonstrated experience in managing large data sets.
- Meticulous attention to detail and adherence to given procedures.
- Strong communication skills and ability to effectively communicate process recommendations in operational areas.
