We are seeking a talented and motivated IT Support to join our team. As an IT Support, you will be responsible for install, mantaining and troubleshooting our IT equipments & electronic goods.
Here's how you'll be contributing:
- Oversee procurement and maintenance of electronic equipment (laptops, printers, smartphones, CCTV, etc.), VoIP phones, and internet services.
- Manage relationships with internal and external stakeholders, negotiating and collaborating effectively.
- Ensure user computers are operational and connected to the network.
- Perform installation, maintenance, and troubleshooting of hardware and software (PCs, laptops, printers, scanners, etc.).
- Proficient in Windows Server operation and maintenance.
- Install and troubleshoot internet network issues.
- Conduct regular operating system and application updates.
- Execute data backup procedures.
- Install and configure antivirus software for computer security.
- Master IT administration and documentation for reporting.
- Familiarity with email client applications and router setup (preferably Mikrotik).
- Knowledgeable about various operating systems and TCP/IP concepts.
- Assist in HR onboarding and offboarding processes.
- Generate comprehensive inventory reports for hardware, software, licenses, and emails.
- Respond promptly to IT support issues from all employees.
- Contribute to information system design and operational support.
- Update ticket system information (progress and historical solutions) for knowledge base.
