- Involve in the product operation team to support client onboarding and activation, service deployment as well as implementation and post implementation customer support
- Handle and respond to customers’ enquiries. In case enquiries or issues can’t be instantly resolved, the enquiries will be handed over to engineering team
- Document customers’ enquiries or issues for traceability and improvement purpose
- Work closely and collaboratively with product team on product improvement feedbacks
- Resolves product or service problems by clarifying the customers’ complaint, determining the cause of the problem, selecting & explaining the best solution to solve the problem, and eventually following up to ensure resolution
