- Able to work with the team, motivate and help develop team members
- Directly responsible for customer support staff development
- Ensure that all customer service activities ex. receiving every question, request complaint and customer problem are carried out in accordance with the procedures, and good service procedures in order to meet customer satisfaction
- Monitor the resolution of customer complaint/request are resolved in a timely manner according to the agreed deadline
- Manages and develops a team of assigned agents to meet and exceed performance, quality, customer satisfaction, by providing them guidance and support
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