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Jobs in Indonesia   »   Jobs in Bali   »   Guest Relations Officer - Japanese Speaking | AYANA BALI
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Guest Relations Officer - Japanese Speaking | AYANA BALI

AYANA Hospitality

AYANA Hospitality company logo

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Responsibilities

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Ensure compliance with health and quality standards

  • Fluent in English
  • Minimum of 2 year experience at Front office in a 5 Stars or luxury resort
  • Fluent in Japanese, with a certified language test (minimum N2)
  • Experience in operating OPERA system
  • Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable
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