Responsibilities:
The role of the Operation Assistant for Online Channel is to process all transactions related to the online channels in a smooth and timely manner.
Customer Email
- Conduct follow-ups on customer emails based on tickets assigned by the Customer Care Team. Responses to clients should be exclusively managed by the Customer Care Team.
Sales Orders
- Allocate client orders based on stock availability in the fulfillment centers in Bali and the USA, and issue instructions to our third-party logistics team in the USA.
- Execute order processing tasks, including picking, packing, and shipping orders in Bali.
- Provide comprehensive lists of both Bali and OIA orders and upload the latter to FileZilla.
- Ensure daily updates of fulfillment statuses in Shopify, referencing the acknowledgment list from OIA.
- Initiate the Export Custom Declaration process.
Export Documents
- Facilitate PEB requests by creating, combining, and compiling necessary documentation.
- Generate labels for dispatching export documents to DHL Jakarta.
- Prepare and submit daily reports detailing shipment lists and PEB documents to DHL.
- Summarize PEB and OIA Orders separately for comprehensive records.
Returns
- Perform daily checks on the return receiving report.
- Process refunds efficiently and accurately within Shopify.
General
- Execute any additional duties and special assignments as required or directed.
