The ideal candidate is someone who:
- Operates with the highest levels of integrity.
- Thinks big and takes on big challenges.
- Has a continuous thirst for knowledge and is a perpetual learner.
- Strives to make themselves and everyone around them better.
- Has a passion for technology.
Job Requirements:
- Provide remote support and resolution for complex technical issues.
- Install, configure, administer, and monitor systems.
- Implement pro-active monitoring for better availability and performance.
- Identify and act quickly on opportunities to enhance customer experience.
- Strong customer-centric mindset and ability to build and maintain strong, collaborative, and effective relationships internally and externally.
- Assuring effective communication to stakeholders in the event of a service disruption, degradation, or outage to make sure that they receive the latest updates while operations teams work to restore full service.
- Continuously improve your skills, product expertise, and knowledge on related technical topics.
- Stay current with system information, changes and updates.
- Ensure that our applications and infrastructure are designed and implemented to the highest security standards thus maintaining and enhancing customer trust.
