- Responsible for servicing the product after purchase
- Visit customers and perform a walk-thru of the facility, and gather the information that will aid in a successful implementation
- Guide the product team from the company to perform the implementation at the customer’s facility
- Render onsite training to the customer during implementation
- Provide after implementation call to the customer’s facility to review the project and identify any gaps that may exist
- Serve as a backup resource to the sales team for online/Onsite demonstrations of the product
- Perform product training for the sales team
- Respond to customer-submitted support requests as needed
- Partake in product development meetings to comprehend new functionalities and provide reports on customer feedback
- Travel to customer facilities as necessary for implementations.
- Bachelor’s degree or higher degree in any relevant field (preferably bachelor's in communication, technology, and engineering)
- Have experience of at least 2 years in product implementation, management consulting, enterprise product management, marketing, or sales.
- Must be able to communicate effectively both verbally and in writing to internal and external clients.
- Should be good at problem-solving skills, logical & analytical thinking
- Have good organizational skills especially in prioritizing tasks and managing time effectively
- Work from home Benefit
- Flexible working hours Benefit
- Company Insurance
- Workstation
- Yearly Bonus based on Company Performance
- Self Development Benefit
- Collaborative working Benefir
