- Lead a team and monitor Third Party team's performance to ensure all standards and targets are met.
- Responsible for overall Third party team operational activities from briefing to debriefing.
- Manage overall team performance standards and compliance.
- Liaise with trainer, supervisor, and management to increase collection rate of NPL late users.
- Perform meeting with the management team to cover performance results and solution or action items
- Bachelor's degree or equivalent experience, preferably in finance, banking, or a related field.
- Have at least 2 years of experience as a Supervisor or team leader.
- Have a strong interest in the financial technology industry.
- Possess experience in Agency Management (preferred).
- Exhibit effective coaching, facilitation, presentation, and team building abilities.
- Proficient in Microsoft Office, Google Sheets, and Google Drive.
- Demonstrate strong communication, investigation, and negotiation skills
- Attention to detail and showcase strong analytical skills.
- Fluent in both Bahasa and English (preferably).
