- Monitor all surveyor tasks to ensure adherence to Standard Operating Procedures (SOP) consistently across all branches.
- Prepare survey reports on surveyor productivity and the capacity of each branch.
- Commit to a target number of visits and adhere to the Service Level Agreement (SLA) processing time.
- Perform load balancing of surveyors based on branch schedules and workload (specifically in the Jabodetabek area).
- Understand and address any issues related to surveyors, proposing action plans or strategies to improve SLA efficiency and productivity.
- Ensure completion of all necessary documents and conduct thorough verification/surveys with high-quality reporting.
- Conduct training sessions for surveyors whenever there are new policies or processes introduced.
- At least a Bachelor's Degree from a reputable university.
- Have a minimum of 2-3 years of experience as a supervisor in surveying, appraisal, or analysis within a financial institution.
- Demonstrate a strong understanding of business surveys and possess knowledge of assessing vehicle conditions, including the body, engine, interior, and exterior.
- Prior experience in credit/lending companies is required, and experience in multifinance would be advantageous.
- Possess effective communication skills and demonstrate leadership abilities.
- Be willing and available to work during weekends and after office hours.
