- Work with group contacts to facilitate program planning and requirements
- Communicate group needs and specifications to all relevant departments
- Follow up with Post-Conference reports and review group billings
- Input all group bookings and update booking activities in the system on a weekly basis
- Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
- Arrange site inspections for potential clients
- Promote positive relations with clients and attend to all requests expediently and courteously
- Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
- Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue
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