Banquet Operations Manager
As the Banquet Operations Manager will report directly to the Head of Banquet Operations. The person will need to be comfortable with busy high quality operations, managing multi tasks as well as have strong interpersonal skills. This individual will be responsible for the results of all pillars (Guest Satisfaction, Financial, Colleague, Health and Safety) in Banquets.
Employment will be under local contract. Open for Indonesian citizens only.
What's in it for you:
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
What you will be doing:
- Ensuring exceptional customer service. Ensuring that services meet customer specifications (anticipate), responds promptly and setup based on BEO.
- Finding creating solutions and proactively solving problems in order to meet a demanding client base and adjust service to suit guests' requests, personalize to meet needs.
- Empower employees to provide excellent customer service.
- Adhere to all budget guidelines that are established for each event.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Maintain records for inventory, labor cost, beverage cost, etc.
- Leads shifts and actively participates in the servicing of events.
- Projects supply needs for the department.
- Ensures accurate customer billing for banquet events.
- Ensures coordination and execution throughout the event.
