What you will be doing:
- Take initiative to add a personalized experience
- Consistently offering friendly, professional, and proactive guest service
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Promote our loyalty program Accor Live Limitless and Accor Plus, and drive revenues by upselling guest experiences
- Following departmental policies, procedures, and service standards
- Maintaining a safe working environment and following all safety policies and procedures
