Custodian of the Company Culture
Ensure that the guest is at the center of every single strategic initiative, project or process;
Share the vision and strategy of AccorHotels, the brand and the hotel, giving everyone the opportunity to contribute, collaborate and innovate;
Provide feedback from the guest on the teams’ performance to the team;
Ensure that all team members feel trusted and valued for their accountability and risk taken.
Employer Branding
Prepare and implement strategic activities for attracting talent to the hotel;
Establish relationships with local schools and colleges;
Engage in social media to promote the hotel as best place to work;
Submit entries in regional HR and Employer recognition awards;
Provide monthly articles for publication in internal communication network;
Assist the General Manager to establish owner understanding of the financial impact of non-compliance in providing support for the talent journey activities.
Recruitment and Selection
Lead activities which ensure that the hotel has the right talent in the right role;
Engage in processes which assist in spotting talent inside and outside the organisation;
Prepare budget of talent needs based on business strategies;
Monitor and align staffing to business needs;
Handle selection and recruitment of managerial and above positions and ensure a smooth onboarding experience;
Establish/ implement retention strategies to fulfill succession planning and business objectives;
Establish processes to reduce/ minimise the turnover rate;
Identify high potentials through vertical and laterally movements within existing talent by providing departmental transfer in accordance to their skill set;
Assist in monitoring present and future trends in the local labor situation, social legislation and make appropriate recommendations.
Induction and Onboarding
Establish onboarding procedures which ensure new talent feel welcome and all team members are prepared for the new talent arrival;
Co-ordinate and conduct orientation programs and three month training plans;
Appoint a support person within the operational team for each and every new talent;
Seek feedback from new talent in their first month of employment;
Conduct probationary reviews and provide feedback to talent.
