- To be involved in day-to-day audit work on operation and to advice the Hotel Manager for any uncharacteristic happenings.
- To provide a courteous, professional, efficient and flexible service at all times, following ACCOR/FRS Standards of Performance.
- To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
- To be entirely flexible and adapt to rotate within the different sub departments of the Admin & General Division or any other Department of the hotel as assigned.
- To perform all duties and tasks when rotated or assigned to another Department as per established standards for that Department.
- To be fully conversant with all services and facilities offered by the hotel.
- To assist authorized users in relation to operation of the hotel’s IT system hardware, various modules and supporting personal computers.
- To ensure that preventive maintenance required by any IT equipment in the hotel is carried out appropriately.
- To coordinate the timely repair and return to service of any faulty systems or items of equipment.
- To establish and implement procedures to ensure the backup of data in any IT system.
- To rebuild data corrupted by either hardware or software faults.
- To coordinate the investigation and timely handling of any software fault reports or enhancement requests.
- To set up emergency procedures to continue the operation of the hotel in the event of system failure.
- To provide manuals on the use of any IT systems and incorporate those manuals into the relevant operating procedures of the hotel.
- To arrange the distribution of Night Audit and other regularly system-produced reports.
- To establish necessary security measures to prevent unauthorized access to the IT systems.
- To provide technical assistance to internal or external Audit staff.
- To work with the Sales & Marketing Department and Operational Departments to set up and maintain clean relevant databases for management purpose.
- To ensure the continuous availability of a hierarchy to deal with an emergency in any essential IT system.
- To ensure the availability of any stationery or consumables required by any IT systems.
- To keep the software in the Property Management System up to the current release as instructed by the Regional IT.
- To advise the management of the hotel on additional facilities that could be provided by existing or further IT systems and technological advances.
- To ensure that all licenses and annual maintenance contracts are complete and up to date
- To prepare weekly work schedules in accordance with workload and priorities for the approval by the Hotel Manager
- To project at all times a positive and motivated attitude and exercise self control.
- To carry out quarterly, bi-yearly, yearly inventory of operating equipment.
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